ge6757 - tqm - unit 4 - tools & techniques ii

Unit 4 - Lesson Plan

Subject

Name:

TOTAL QUALITY

MANAGEMENT

Subject

Code: GE6757 Unit No: 4

Year: III Branch: CSE Faculty

Name: M.SENTHIL KUMAR

Topic

No. Topic Name

Sources *Mode of

teaching

Real life /

Real time

Applications

Cumulative

Period Chapter

No Page No

24.1 Control Charts T1 478 PPT Mercedes

Benz

24

24.2 Process Capability T1 496 PPT

25

25.1 Concepts of Six Sigma T1 146 VIDEO Ford

Customer

Care

25.2 Quality Function Deployment

(QFD) T1 315 BB

IBM’s

Customer

Relationship

26

25.3 Taguchi quality loss function T1 561 PPT Toyota and

Honda 27

26.1 TPM – Concepts T1 431 BB IBM’s -

Service

28

26.2 TPM – improvement needs T1 435 BB 29

26.3 TPM – Eight Pillars (5S,

JH,KAIZEN,PM) W1 -- PPT

Bell

Telephone

Laboratories

30

26.4

TPM – Eight Pillars (QM,

Training, TPM office, safety

health & environment)

W1 -- PPT 31

26.5 Performance measures W1 -- PPT 32

Scanned by CamScanner

All Possible Questions – Sree Sowdambika College of Engineering

Department of Computer Science & Engineering

Sub. Code & Name: GE6757 & Total Quality Management Year & Branch: III – CSE Semester: VI

Faculty: M.Senthilkumar, AP/CSE

Topic

No Q.No Question Marks University Reference

Unit IV

24.1

Control Charts

96 Explain any two tools of seven statistical tools with an

example. 6,8,10 1U – 13 (a) (i),

97 Explain with an example of any three control charts. 8,12,16 7U – 14 (a),

98 What is the purpose of upper and lower specification limit? 2,4 --

99 Define control limit. 2 --

100 Define shewart chart. 2,4,6,8 --

101 Mention any four traditional tools of quality. 2,4 5U – 5

102 Define process behavior chart in spc. 2,4,6,8 --`

103 What is the purpose of control chart? 2,4,6 --

104 What do control charts do? 2,4 --

105 What are the types of control chart? 2,4,6 --

106 Define variable and attribute limits. 2,4 --

24.2

Process Capability

107 Define process capability. 6,8,10 --

108 What is a process? 2 --

109 What is meant by process capability? 2,4,6,8 7U – 7,

110 What are the types of process capability? 2,4 --

111 What is meant by capability indicator? 2 --

112 Define process capability index. 2,4 --

113 Define process performance index. 2,4 --

114 Define the term 𝐶𝑝𝑘 and 𝐶𝑝𝑖 . 2,4,6 --

115 Define the term 𝑃𝑝𝑘 . 2 --

116 Explain the concept of process capability with an example. 2 --

25.1

Concepts of Six sigma

117 Explain the role of Six Sigma in service sectors. 8,16 1U – 13 (a)(ii), 2U – 5, 4U – 13

(a)(i), 4U – 13(a)(i),5U – 13(b).

118 What is Six Sigma? Or Define the methodology and

application to manufacturing. 2 1U – 6, 3U – 5

119 Define six sigma. 2 --

120 What is DMAIC? 2 --

121 What is DMADV? 2 --

122 What is Upper specification limit and lower specification

limit? 2 --

123 Define the types of six sigma in detail. 8,10 1U – 13 (a)(ii), 2U – 5, 4U – 13

(a)(i), 4U – 13(a)(i),5U – 13(b).

25.2

Quality Function Deployment (QFD)

124 Define QFD. 2 --

125 How QFD is deployed? 2 --


126 Define QFD team. 2 --

127 What is the important tool in QFD? 2 --

128 What are the types of QFD? 2 --

129 How the QFD teams are composed of? 2 --

130 Write the benefits of QFD. 2,4,6 --

131 What are the objectives of QFD? Discuss on four phases of

QFD process.

6,8,10 1U – 14 (b) (i)

132 Discuss in detail how the voice of the customer is transformed

into technical and functional requirements by QFD.

10,16 2U – 14 (b)

133 Explain in detail about the structure of house of quality. 10,16 3U – 14(a)

134 Explain the quality function deployment with an example. 10,16 4U – 14 (a)

135 Draw the house of quality for a product of your choice and

describe the QFD methodology.

10,16 5U – 14(a),

136

The handle of a domestic iron box is being designed. How is

QFD applied for their process? Discuss with the diagram of

house of quality.

10,12,16 6U – 14 (a),

137

Devise a QFD methodology for design and development of

cups used in vending machine for dispensing hot and cold

beverages.

10,12,16 7U – 14 (b),

25.3

Taguchi quality loss function

138 Explain „Taguchi loss function‟ and the evaluation method of

the loss developed by him. 8,16 1U-14 (b) (ii)

139 What is Quality Loss? 2 3U – 7

140 Discuss the need for Taguchi‟s quality loss function. 6 4U – 14(b)(ii)

141 Define “Taguchi quality loss functions” (TQLF). 2,4 5U – 7

142 What is the importance of Taguchis quality loss function? 2,4 6U – 8,

26.1

TPM – Concepts

143 Define TPM. 2 2U – 8

144 What are the objectives of TPM? 2 3U – 8

145 Why TPM? 2 --

146 What is the strategy of TPM? 2 --

147 What are the differences between TQM & TPM? 2,4,6 --

148 What sparked the interest of Indian manufacturers in quality

circles? 2,4,6 6U – 7,

149 What are the benefits of TPM? 2,4,6 7U – 8,

26.2

TPM - Improvement needs

150 How will you calculate „OEE‟? 2 1U – 8

151 What are the losses associated in TPM? 2,4,6 --

152 What is the formula to calculate performance of equipment? 2 --

153 What is the formula to calculate availability of equipment? 2 --

154 What is the formula to calculate quality of equipment? 2 --

26.3

TPM - Eight Pillars

155 Explain the stages involved in developing TPM. 10,16 3U – 14(b)

156 Define 5S. 2,4,6 --


157 What is the function of Jishu Hoshen in TPM? 2,4,6 --

158 Define any 4 pillars of TPM. 8,10 --

159 What is meant by KaiZen? 2,4 --

160 Define planned Maintenance in TPM. 6,8 --

26.4

TPM - Eight Pillars

161 Explain the pillars of TPM and its benefits 10,16 5U – 14 (b)

162 Define Quality maintenance. 2,4 --

163 Define training in TPM. 2,4 --

164 What is the purpose of training in TPM? 2 --

165 Define office TPM. 2,4,6 --

166 Write the losses involved in office TPM. 2,4,6 --

167 What is the target of safety in an organization? 2 --

168 What are the pillars of TPM? Discuss them in detail. How are

the implemented? 16 6U – 14 (b),

26.5

Performance Measures

169 What performance measure would you suggest for airline

passenger service?

2 4U - 8

170 List and explain the various measures of performance in

evaluating the success of an organization.

10 4U – 14(b)(i)

171 Indicate the different parameters used for quality performance

measurement.

2 5U – 8

ge6757 - tqm - unit 4 - tools & techniques ii

Education