geant cloud framework agreement - switch · 2017-10-09 · framework volume discount • tiered...

GEANT Cloud Framework Agreement

2

TIM Overview

Data as of December 2015

Customers (Mln) 126

Revenues (Bn €) 19,718

Employees 65,867


3

Leading Player in Latin America

Among TOP global operators through Sparkle

Core markets: Europe, Middle East + Latin America

TIM is the leading Italian Telecommunications and ICT provider. In the areas of: fixed and mobile telecommunications, internet and media, office and systems solutions, research and development

TIM Overview


4

3 Cloud DC with Disaster Recovery and Business Continuity

18.723 Virtual Machines

3.303 Customers

TIM italian Cloud brand “Nuvola Italiana” the biggest Cloud provider in Italy

TIM Cloud Overview


5

Sparkle Overview

Headcount (*)

800 + Countries of presence 37 Network coverage #PoPs 122 PoPs via partners > 1,000

Company data

Voice Traffic

15.4 Bn minutes

IP&DATA

Over 12 Tbps

Revenues

1.3 Bn €

Key figures

e


(*) Data as of August 2016


6

Sparkle Key Assets

• State-of-the-art Global Network, with proprietary backbones in Europe, Mediterranean

Basin and the Americas and ownership in submarine cables connecting Europe with South-East

Asia

• Global Services Portfolio for Fixed and Mobile Operators, ISPs, OTTs, Media & Content

Players, Application Service Providers and Multinational Corporations

• Worldwide presence in 37 countries based on fully owned companies and offices

• Advanced OSS, BSS and Customer Care capabilities with multi-lingual call center


7

Sparkle Global Network

74 cities in 37 countries 122 PoPs >1,000 PoPs through

partners 45,000 km/fibre PEB 36,000 km LAN 10,800 km MED 14,000 km/fibre Italian

network over 450,000 km

submarine cables

GLOBAL CAPABILITIES



8

Sparkle Operations

Office

European Backbone Network

Operations in the US through a 214 Licence, for the offer of international IP&Data, Mobile and Voice solutions

High quality, value-added wholesale service operations in the Mediterranean basin through a state-of-the-art regional proprietary fiber optic backbone fully integrated with Sparkle’s global network

High quality, value-added wholesale service operations in the Americas through a state-of-the-art regional proprietary fiber optic backbone fully integrated with Sparkle’s global network

Operations in the AsiaPac Region through a FBO

Licence, for the offer of international IP&Data,

Mobile and Voice solutions

Data as of August 2016

Sparkle has a global presence based on its fully owned companies and offices in 37 countries and a headcount of over

800 + in Italy and abroad

Miami

New York

Buenos Aires

Rio de Janeiro

Johannesburg

Mumbai

Moscow

Dubai Hong Kong

Singapore

Tel Aviv

London

Madrid

Frankfurt

Bucharest Rome Istanbul Paris Vienna

Athens Tunis


9

Sparkle Service Proposition

Complete set of IP, Data, Cloud & Data Center, Mobile and Voice solutions for Fixed and Mobile Operators, ISPs,

OTTs, Media & Content Players, Application Service Providers and Multinational Corporations (MNCs)

• Complete range of solutions designed to

access any content on the Internet with secure

global international IP connectivity, high-

performance international bandwidth and IP

MPLS services.

• Suite of highly flexible and scalable top class

integrated IaaS, PaaS and SaaS that meet the

ever growing need of cost efficient and top

security IT solutions, available in several Data

Center worldwide, with key assets presence in

Europe.

• Voice Solutions offer worldwide voice

capabilities to Carriers, Service Providers, and

Mobile Operators combining network reliability,

competitive pricing and excellent routing

solutions.

• Complete portfolio of services ranging from entry-

level solutions for small and medium enterprises,

to business continuity solutions, with the highest

level of service performance

• Distinctive portfolio of services to support the

operations of new entrants and established

mobile operators. The services aim to quickly

increase international mobile service coverage

and usage, thus generating new revenue streams

for mobile operators while minimizing costs for

service set up and management


10

GEANT Infrastructure as a Service – a Brokerage challenge

AWS, TIM & Sparkle IaaS Sparkle Brokerage

• Reseller of AWS in 18 countries

• OIP TIM IaaS in 7 Countries

• OIP Sparkle GR IaaS in 5 Countries

• Project Management

• Go2Market • Marketing Support • Convergent Billing • Provisioning of

three Service Providers

Sparkle was awarded for provisioning Infrastructure as a service for the Research and Education community in 30 countries connected to GEANT


11

Participating and Awarded to Sparkle Countries

The NRENs / countries participating in the tender are displayed in green. Sparkle-AWS Sparkle-TIM Sparkle-GR

18

SPARKLE Belgium Czech Republic Denmark Estonia Finland Germany Hungary UK Ireland

Lithuania Luxenbourg Norway Portugal Spain Sweden Switzerland The Netherlands Israel

TIM Austria Croatia France Malta Romania Serbia Slovenia

SELF DATA CENTER

(VMWare vCloud Director)

18

7

SPARKLE GREECE Albania Bulgaria Cyprus Greece Macedonia

SELF DATA CENTER

(VMWare vCloud Director)

5


Cloud offering for Géant

GEANT Cloud Summit Meeting

13

Sparkle’s Cloud offering for Géant

Compute: TIM Self Data Center Compute: Sparkle GR Self Data Center Connectivity: Sparkle’s global backbone Managed services Service Desk Brokerage services: Reporting, Billing, Accounting SSO proxy (SAML2) and eduGain federation

OIP

Reselling

Compute Storage Database Analytics, application, and managed services AWS Direct Connect (powered by Sparkle)


14

Common for all countries

• Sparkle Global Presence:

Sparkle employs an international workforce distributed

worldwide

• Sparkle Service Desk

• Contact Center 7x24

• Cloud Competence Center

• Common brokerage platform to support all business

processes for all NRENs: account management, reselling,

ordering, billing and reporting

• Common access to OIP and AWS control panels using

SAML2

• Federation to eduGAIN community


15

General Framework achievements

• Géant aim is to accelerate the Cloudification of the IT resources

• Infrastructure as a Service (IaaS), which provides in cloud virtualized computing resources

• Cloud drivers:

• Easy access

• Resouces usage flexibility

• Cost reduction

• Contract simplification

Contract results:

• Sparkle will support authentication provided by eduGAIN, the pan-European standard and

SAML2-based authentication and authorization infrastructure for single-sign on (SSO)

• Data egress charges exemption

• No charge for outbound traffic generated by AWS resources

• Sparkle will also provide direct peering between the NRENs (National Research and Education Network),

institutions and its own data centers, eliminating data transport-related costs


16

Marketing and Cloud Adoption Support

• Providing marketing and presales support, Sparkle plans to

proceed in more focused initiatives, tailored to address specific R&E

Communities and Institutions.

• Yearly free workshops per country per year, at NREN’s facilities,

or at our local facilities

• During the workshops: the challenges of IT cloudification, our

methodology to help R&E Community to jump started in the cloud.

• Sparkle with your designated team to accomplish:

• Analysis of the organization’s goals over the next 1-3 years

• Assessment about the critical applications for achieving the

identified goals, and the IT infrastructure currently in use for

legacy applications (hardware, software, users, cloud-based

services currently in use, etc.)

• Training on cloud computing methodology and best practices

• Support the cloud adoption roadmap using public/private/hybrid

Infrastructure-as-a-Service (IaaS) platforms.


17

Sparkle Service Desk

• Sparkle Contact Center as the unique Customer Entry Point for

all requests, providing 1st level of support.

• Sparkle Service Desk is organized as follows:

• Contact Center

• Cloud Competence Center

• Contact Center for 24x365 support in multiple languages

(English, Italian, French, German, Spanish and Arabic). Contact

Center is also the owner of the escalation and feedback process for

Customer complaints.

• Sparkle’s Cloud Competence Center for Géant supported by

Sparkle ICT specialists together with Sparkle’s partners:

• AWS Support program

• TIM Control Room

• Sparkle Cloud Competence Center in Rome and Athens


18

Price model structure for AWS

Sparkle’s price model is structured as follows*:

• AWS IaaS (mandatory) charge: pay-per-use prices or recurring fees, generated by the use of AWS services

• AWS prices are available in the AWS public standard price list (PSPL)

• For Géant a fixed % universal discount applies to the AWS PSPL

• Program Governance & Support Services (mandatory): this fee is a fixed % of the monthly AWS IaaS charges,

before discounts. Includes contact center

• Sparkle Cloud Competence Center - Service Desk (optional): this fee is 5% of the monthly AWS IaaS charges, before

discounts. The Cloud Competence Center is a prerequisite for Second Level Support

• Second Level Support (optional): this fee follows AWS Support Plan Pricing and is calculated as a % of monthly AWS IaaS

charges, before discounts

• Choose your support plan and tier. Details of the support plans are available at

https://aws.amazon.com/premiumsupport/

Framework volume discount

• Tiered pricing will be applied based on total revenue generated by all Customers of the Framework Agreement.

When a new Tier level is reached, the new orders will benefit of the new discount percentage

*Commercial conditions will not be discussed in public sessions


https://aws.amazon.com/premiumsupport/

19

Additional optional discounts for reseller NREN

• For NRENs adopting a reseller role an additional discount* is applied to the Program Governance &

Support Services cost

• To qualify for this NREN reseller’s discount, the NREN needs to adopt the reseller role:

• adopting the role of a broker between TI Sparkle and its community

• assume responsibility for contractual relationships with its institutions

• provide end customer support (service provisioning, help desk) and accounting

• TI Sparkle will only deal with the NREN as an indirect channel towards the end Customers

• The discount is not available when the NREN adopts a referrer role

*Commercial conditions will not be discussed in public sessions


Sparkle IaaS for Géant

21

Cloud - Key Elements

End User does not manage or control the underlying cloud

infrastructure

End User has control over operating systems, storage, and deployed applications

pay on a per-use basis

capability to transfer work to the cloud during periods of peak

demand for on-premise systems

Customers usually use a console via a Web-based GUI to manage the environment

Customers are able to self-provision this virtual

infrastructure using the GUI

exceptional transparency in utilization and costs

Customer Benefit

Scalability and flexibility

Support for DR, BC

Faster time 2 market

Cost savings

Focus on business growth

Sparkle owns state-of-the-art Data Center facilities and cloud platforms in TK and GR accounting for a total of about 5.000 SQM


22

Amazon EC2 - Virtual Server Hosting

• Amazon Elastic Compute Cloud (Amazon EC2) is a web service

that provides resizable compute capacity in the cloud.

• Designed to make web-scale cloud computing easier for

developers. Amazon EC2’s simple web service interface allows

you to obtain and configure capacity with minimal friction.

• Amazon EC2 provides developers the tools to build failure

resilient applications and isolate themselves from common

failure scenarios.

• Amazon EC2 Functionality

• Amazon EC2 presents a true virtual computing environment,

allowing you to use web service interfaces to launch instances

with a variety of operating systems, load them with your custom

application environment, manage your network’s access

permissions, and run your image using as many or few systems

as you desire.


23

Cloud Web Portal 1/2


24

Cloud Web Portal 2/2


25

SAML2 Authentication proxy


Thank you

geant cloud framework agreement - switch · 2017-10-09 · framework volume discount • tiered...

Documents