Many a times we use essential services of an organization without knowing details of source.MBA Aspirants are expected to have curiosity to know even the known but unknownorganization like Indian Postal service. The Indian Postal Service, known as India Post, was founded in 1774 and today, it has over100,000 post offices all over the country. In fact, India has the largest postal network in theworld, with close to 90% of the post offices located in rural areas. The Indian Postal Servicecomes under the Department of Posts, which is a part of the Ministry of Communications andInformation Technology. India Post offers both retail and financial services to over one billion people in India. Apart fromproviding bill mail, direct mail and retail mail services, India Post also provides the e-Paymentservice through which organizations can collect their bills and other payments from customersacross the country. India Post has changed the way people look at post offices – in the past, a post office wassimply a place for people to post letters; however, today, India Post has partnerships withother organizations such as the Indian Railways and HDFC Bank to provide other services too.Now, people can book train tickets at selected post offices through the India Post PassengerReservation System and purchase foreign currency and travelers cheques with the India PostForex Service. Gone are the days when organizations would only provide a service or two. To stay ahead ofthe competition and to provide better service to the public, both government organizations andprivate companies are diversifying their services, and India Post is no stranger to this businessmodel. Some of the popular financial services offered by India Post are the Post Office SavingsSchemes and the Postal Life Insurance. In fact, the Post Office savings bank is the oldest andthe largest banking system in the country, providing services to both rural and urban dwellers. Financial services at India Post are offered as an agency service for the Ministry of Finance andthey have helped millions of people nationwide. India Post keeps up with the trends in theindustry and has come up with remittance schemes to help people living in India to transfermoney to their family and friends abroad and vice-versa. The business of Indian Postal Service is growing by leaps and bounds, which is why theorganization is keen on establishing the “Post Bank of India”, an independent entity withcomplete focus on financial products and services. With the advent of technology, many people, especially those in urban areas, have startedsending electronic mails, which not only saves time but also money. This is one of the reasonswhy majority of the post offices are located in rural parts of India. However, this does notmean that the demand for postal services in India is decreasing. In fact, with the diversification of services, the Indian Postal Service has managed to increaseits customer base and enhance its revenue significantly. Today, the Indian Postal Serviceemploys over 450,000 people and generates revenue of over Rs 70,000 million on an annualbasis. With greater investments in IT infrastructure and diversification of its product portfolio,the Indian Postal Service will be able to cross the Rs 100,000 million mark in a few years.