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GENERAL INFORMATION

ORGANISER

Society of Petroleum Engineers P.O. Box: 215959, Dubai-United Arab Emirates Fortune Towers, JLT, Dubai, U.A.E. T: +971 4 457 5800 F: +971 4 457 3164 W: www.spe.org

Organiser’s Office The Organizer’s office is fully operational throughout the exhibition including build up & tear down, which is located adjacent to the main entrance of Hall 6 Dubai World Trade Centre (DWTC).

THE VENUE Dubai World Trade Centre (DWTC) P.O. Box: 9292, Sheikh Zayed Road, Dubai – United Arab Emirates The Dubai World Trade Centre is a single complex comprising more than a dozen halls, a wide range of spacious meeting rooms, hotels, office towers, and other amenities. Each multipurpose venue is integrated into the site to provide maximum flexibility and convenience. DWTC welcomes more than 2.2 million visitors and tens of thousands of exhibitors annually from around the globe to more than 100 of the most acclaimed sector-specific trade fairs, blockbuster consumer events, and prestigious international conferences. DWTC hosts events representing a wide range of industries including health, IT, travel and tourism, manufacturing, pharmaceuticals, aerospace, consumer electronics and many others. With over one million square feet of exhibition space, DWTC is the largest, most modern and best-equipped venue in the region.

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Parking Access Car parks are available for organisers, exhibitors and visitors within the perimeter of the Venue. The car parks operate on a first come, first-served basis.

Car Park 1a: Free, opposite Convention Gate (capacity: 425 cars) Car Park 1b: Free, opposite Convention Gate (capacity: 540 cars) Car Park 1c: Free, opposite Convention Gate (capacity: 1,490 cars) Car Park 2: Free, opposite Za’abeel Entrance (capacity: 500 cars) Multi-storey Car Park: Paid, behind Sheikh Rashid Hall (capacity: 1,385 cars) Multi-storey Car Park: Paid, behind the Arena Hall (capacity: 885 cars)

Paid Parking Policy A nominal parking fee per hour is applicable from Saturdays to Fridays. A parking token is issued on arrival and must be submitted for payment on departure. Lost parking token will be charged in addition to the respective hourly parking charges and is not refundable. Vehicles are not allowed to park overnight neither to park within the ‘no parking zones’. Any vehicle left overnight or parked incorrectly and / or causing obstruction to other road users will be charged a daily fee plus administration fees. DWTC reserves the right to remove all vehicles violating the above. Hotels Among ATCE official hotels DWTC offers its very own fully-serviced accommodation with its affiliate hotels - Ibis and Novotel, which are less than one minute walk away from the exhibition halls. Eliminate travel time, beat the crowds, and give yourself the chance to set up early or stay late with maximum convenience

Novotel Located at the South end of our main exhibition concourse, the 412-room Novotel has an outdoor swimming pool, gym, beauty salon and a choice of restaurants and bars. Only minutes away from our exhibition halls, this property provides free valet parking for guests, as well as in room Wi-Fi Ibis The Ibis hotel combines comfort and style with practicality. Its 210 tastefully decorated rooms include satellite TV, Wi-Fi and complimentary shuttles to all major landmarks. Directly connected to the main exhibition concourse and close to the metro station, the Ibis hotel provides ultimate convenience

For more information and complete choices of official ATCE hotels please contact: TripAxis Saoussane Hannaoui l Event Supervisor E: events@tripaxis.com l T: +971 4 431 2299

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Disabled Access at the Venue All exhibition halls, meeting rooms and public areas are accessible by wheelchair. Car park spaces are also reserved for the disabled. Toilets on the ground floor and above Exhibition Halls 6, 7 and 8 have disabled access, whilst all doorways and lifts accommodate standard wheelchairs and have low-level buttons. Visitor wheelchairs are subject to availability and can be borrowed from our Emergency Medical Services Station, located next to Exhibition Hall 5, by depositing an appropriate identification. Lost and Found Tel.: +971 (0)4 306 4600 The Lost and Found office is located on Level 1, above Hall 8 and is responsible for the safekeeping of items that have been found at the premises. Items will be returned to the rightful owner upon presentation of reasonable proof of ownership. The Lost and Found office operates 24 hours, 7 days a week. DWTC assumes no responsibility for the care and/or protection of any personal belongings left unattended on DWTC property or for the loss, under any circumstance including theft, vandalism, or malicious mischief of any such belonging. Anybody losing property should report the details to the Lost and Found office as soon as they become aware of the loss. Losses may be reported by phone to the Lost and Found office or in person and must be followed up with an official report of loss, theft or disappearance. Prayer Rooms The men’s prayer room is located on level 2 opposite Exhibition Hall 5 and the ladies’ prayer room is located on level 2 opposite Exhibition Hall 7. An additional ladies’ prayer room is also available at the main entrance of Za’abeel Hall as well as in Sheikh Saeed Hall 3 when the hall is in operation.

COMPLIMENTARY REGISTRATION Five (5) complimentary Exhibitor Registration (Exhibitor Badges) are allocated per 9sqm of exhibit space, for the purpose of registering stand personnel.

ADMITTANCE For more information about admission to the event please visit: Annual Technical Conference and Exhibition http://www.spe.org/atce/2016/ For Health & Safety purposes, children under 16 will not be allowed into the halls during build up and breakdown

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OFFICIAL FREIGHT, CUSTOMS CLEARANCE IN DUBAI AND HANDLING OF INTERNATIONAL SHIPPING For rules and regulations and information on custom duties and all related freight inquiries Please refer to form 8 or contact:

Rasa Margyte Meritex International Freight Services Ltd, United Kingdom Tel +44(0)1392 454999 l Fax +44(0)1392 454998 rasa@meritex.co.uk l www.meritex.co.uk

DELIVERIES AND STORAGE DWTC cannot accept any deliveries on behalf of organisers nor exhibitors. Deliveries shipped directly to the Venue and not through the organiser’s official freight forwarder can only be received and signed for by yourself or the freight forwarder during the tenancy. DWTC does not provide storage facilities. Please contact your freight forwarder for alternative solutions. Please note that all shipments must be delivered via the marshalling yards and loading docks as DWTC does not allow any deliveries to the exhibition halls via the main entrances. The following address format is to be used for all delivery purposes:

Dubai International Convention and Exhibition Centre Sheikh Zayed Road PO Box 9292 Dubai - United Arab Emirates

The shipment should always carry stickers with the following details:

Event name / Event dates Exhibitor’s company name, stand number, hall number / name Exhibitor’s onsite contact name and contact details Description of shipment items and total number of items

For offsite storage, please contact the official freight forwarder for assistance.

CONTRACTOR BADGE POLICY All contractor staff must obtain a DWTC contractor badge in exchange of a valid proof of identity. The below rules and regulations have been introduced by DWTC's Protocol and Security and are required by the Dubai Naturalisation and Residency Department.

Temporary Contractor Badges Local Contractors (UAE Based) Individual Application

Each contractor badge costs AED 20.00 and is valid for one day only (from 00:01 to 24:00). A fee of AED 250.00 will be charged for any lost contractor badge.

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All contractor staff must report to the cashier's cabin at the Za’abeel main marshaling yard to receive a temporary contractor badge in exchange of a valid proof of identity. This can either be a UAE labour or UAE national ID card, UAE driving licence or a UAE government organisation ID card which will be kept at the cashier's cabin until the contractor badge is returned.

Group Application

A contractor may also apply for DWTC’s contractor badges for the company’s entire team one hour before the build-up/tear-down starts. A representative of the company should submit the application at the cashier’s cabin at the Za’abeel main marshaling yard along with each staff’s original proof of identity (UAE labour or UAE national ID card, UAE driving licence or a UAE government organisation ID) which will be kept at the cashier's cabin until the contractor badges are returned.

Each contractor badge costs AED 20.00 and is valid for one day only (from 00:01 to 24:00). A fee of AED 250.00 will be charged for any lost contractor badge.

International Contractor Badges (non-UAE based)

All contractor staff must report to the cashier’s cabin at the Za’abeel main marshaling yard to obtain a temporary contractor badge in exchange of a passport copy. The badge will be valid for a maximum of 15 days. A charge of AED 200.00 per badge applies; these AED 200.00 represent an entrance fee of AED100.00 and a refundable deposit of AED100.00. The refundable deposit can only be claimed upon returning the badge within 15 days from the date of payment.

Annual Contractor Badges

Stand contractors working regularly within DWTC's venue can apply for an annual contractor badge.

The price for each badge depends on the total number of badges that are issued for the same company:

0 - 49 badges: AED 500.00 per badge 50 - 99 badges: AED 400.00 per badge 100 - 149 badges: AED 350.00 per badge 150 - 199 badges: AED 300.00 per badge 200 - 249 badges: AED 250.00 per badge 250 and above: AED 200.00 per badge

To apply for annual contractor badges a representative of the company should send the following documents to contractorbadges@dwtc.com:

Request letter on company letterhead

Copy of the company's trade license

Copy of the passport and visa (on one page) for each applicant

2 recent photographs (in JPEG format) for each applicant

Completed application form

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Alternatively, all required documents can be submitted to the Command Control Centre of DWTC's Protocol & Security Department (above hall 8). Upon payment settlement with DWTC's Finance Department (located at Al Wasl Building next to Exhibition Gate entrance, level 1), the company's representative can collect the annual contractor badges from the same location they previously handed in all paper work. If the applicant is no longer under the company's sponsorship and/or the badge has expired, the contractor badge must be returned to DWTC. The charge for lost badges is AED 250.00 each. Collection Points DWTC contractor badges can be collected at:

Cashier’s cabin at the Za’abeel main marshaling yard. This applies to temporary and international contractor badges.

Al Wasl reception for international contractor badges. This facility will only be in operations upon prior approval.

Loading docks of Sheikh Maktoum, Sheikh Rashid and Sheikh Saeed Halls for pick-up drivers delivering goods. This facility will only be in operations upon prior approval.

Notes

DWTC’s contractor badge is the property of DWTC and must be used in accordance with the agreed terms and conditions

Contractors without a valid DWTC contractor badge are not allowed to enter the halls.

Contractor badges cannot be transferred to another person. A fine of AED 250.00 applies for violating this rule.

DWTC contractor badge holders enter the venue at their own risk. DWTC does not hold responsibility for any injuries caused or for any damage to a vehicle or property.

Access for contractors is restricted to the tenanted hall(s) during build-up and tear-down. DWTC contractor badge holders enter the venue at their own risk. DWTC does not hold responsibility for any injuries caused or for any damage to a vehicle or property. Access for contractors is restricted to the tenanted hall(s) during build-up and tear-down This policy is applicable to exhibition and conference contractors.

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CONTRACTOR BADGE COLLECTION POINT

DILAPIDATION Exhibitors are liable for any damage they may cause to buildings, floors, walls, columns or to any shell scheme equipment or any other exhibitor's property. Exhibitors are also responsible for any damage caused by their agents or contractors. No e xhibitor may apply paint, lacquer, adhesives or coating to the building or shell scheme panels nor drill holes into the floor. The organiser will inspect the halls before build-up and after dismantling of the stands and any damage caused will be charged directly to the exhibitor. This includes a charge for removing any carpet tape or heavy building waste left behind.

Adhesive Tapes used for Stand Mark-out In an effort to keep the exhibition hall floors at an optimum standard of cleanliness and appearance, please adhere to DWTC’s below guidelines during the exhibition build-up:

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No chalk is to be used to mark floors in any permanently carpeted areas. The only approved brands of tapes to be used are:

Euro Tape

Eurocel

Advance Tape

Please do not use markers, plastic packing tape, gaffer tape, masking tape and drafting tape as they are extremely difficult to remove. A higher rate will be charged for the removal of tapes that are not DWTC-approved. Please note that you are responsible for ensuring that adhesive tapes used to fix carpets or other materials to floor areas are removed after use, without damage to the floor.

REMOVAL AND WASTAGE Exhibitors are responsible for their own waste removal during build-up and tear-down. Your contractor(s) should remove the build-up material outside DWTC premises and not inside the marshalling yards. The paint cans should not be thrown inside the skips and should be removed from DWTC premises instead. The skips area must be kept free at all times to allow uninterrupted access for DWTC. The tenanted space must be vacated with all adhesive tapes, paint and similar traces completely removed.

ELECTRICALS The power supply within the Venue is as follows:

Single Phase: 15amp, 30amp Three Phase: 15amp, 30amp, 60amp, 100amp

Please ensure you order a sufficient number of sockets to prevent overloading. 24 hour electricity supply must be ordered separately through the official stand contractor. Electricity supply is brought to the stands from underneath the flooring thus it is not possible to install or alter mains connections after commencement of stand construction. Please ensure you order electrical connections in advance to avoid delays onsite

RIGGING DWTC holds the exclusive right to all primary rigging services (roof points) within the Venue. However secondary rigging services (trusses, banners, etc) can also be ordered through DWTC by completing the ‘Rigging, Banners and Graphics Order for Health and Safety Regulations.

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EMERGENCY PROCEDURES AND EVACUATION PLAN

FIRE On Discovering a Fire: • Break the glass on the nearest manual call point (red in colour) which are located throughout the venue or contact the Facilities Management Control Room by dialing 4444 on an internal telephone or +971 4 306 4444 immediately. • If using a phone, please remember to try and give your exact position and any details of the fire. Use the infrastructure to help determine where you are, e.g. by the entrance to hall 8, to the back of hall 4 or near the fountains by the IBIS. • Only if you have been trained and it is a minor fire and it is safe to do so, tackle the fire with the nearest suitable fire extinguisher. Always ensure there is a safe exit route before attempting to extinguish any fire. • If the fire is large, immediately raise the alarm using the manual call point and call 997 (Dubai Civil Defence). Never attempt to put out a large fire. During this time, or if a break glass is activated, the following message will be announced: “This is a DWTC Property Management Office announcement. We have a fire alarm condition within the building. We are investigating the cause of the fire. Please remain calm and listen for further instructions.” If it is a false alarm, the following message will be announced: “We have investigated the cause of the fire and found it to be a false alarm. We apologize for any inconvenience caused. Thank you for your cooperation.

EVACUATION If an evacuation is necessary, use the nearest available emergency exit and make your way to the nearest assembly point. You will hear the following announcement broadcast over the public address system: “We have investigated the cause of the alarm and you are requested to leave the building. Use the stairways and marked exits only. Do not use the elevators. Please walk and do not run. After exiting the building, move towards the fire assembly point and wait until you have been notified to return. Other Possible Reasons for Evacuation:

Gas Leak Suspect Package Earth Tremor Major Structural Collapse Advice from Emergency Services

Then the following announcement will be broadcasted over the public address system: “It has become necessary to evacuate the building. Please make your way calmly under the direction of the security to the nearest emergency exit. Please proceed to the assembly point and wait for further instructions.”

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MEDICAL EMERGENCIES The Medical First Aid Room is located on the ground floor next to hall 5, near the information point. In the event of a medical emergency, dial 4040 on an internal phone or +971 4 306 4040. If possible give the following information:

The location The nature of the problem Is the patient conscious? Is the person breathing? Their approximate age Do they have chest pains? Are they bleeding?

Remain with the injured person until the arrival of the medical staff in order to provide vital information.

Emergency Numbers Police: 999 Fire: 997 Ambulance: 998 Department for Tourist Security: 800 4438 (to report a loss or theft)

For health & safety regulations, please download 16ATCE Health and Safety Regulations

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BANKS /CREDIT CARDS/CURRENCY Most International Banks are available in Dubai. Foreign currencies, cash, or traveler’s cheque can be exchanged in Dubai. Visa, Master Card, American Express, and other International Cards are good for purchases at all outlets in Dubai. The official currency is the UAE Dirham (AED) and the exchange rate is 1 US Dollar = 3.685 Dirhams.

TELEPHONE, FAX & INTERNET FACILITIES Local telephone and fax facilities are available at the organiser’s office. However, international calls can be done through personal mobile phones or through ETISALAT. Faxes can be received at the organiser’s office. However, sending international faxes and using Internet can be arranged at the business centre (DWTC).

SECURITY The Organizer in conjunction with the local authorities in Dubai will control general security arrangements for the Exhibition. It is recommended that exhibitors should occupy the exhibition stand at least half an hour before the Exhibition opens and until all visitors have left the exhibition hall. Whilst the Organizer will make all reasonable arrangements for security coverage, they are not responsible for any loss or damage which may occur and it will be the exhibitor’s responsibility for the security of their stand, its exhibits and contents including personnel property.

NO SMOKING IN THE VENUES The Dubai World Trade Centre venues are no smoking – this is legal requirement within Dubai. Smoking is permitted outside the building only, away from the building entrances. Failure to comply with this legal requirement may result in a fine.

STORAGE AND UNPACKING OF STAND MATERIAL The Exhibitors are not allowed to store boxes or crates within the exhibition hall or behind the exhibition stand/s. It is the exhibitor’s responsibility to ensure that crates are quickly disposed or stored until required for reshipment at the end of the exhibition. Exhibitors should avail of the services provided by the appointed Official Freight Forwarder/On-site handling agent for any assistance. Please refer to Freight & Shipping Services.

HOUSEKEEPING AND DISCARDING OF MATERIALS Exhibitors and Contractors must maintain clear and safe walkways around the halls during build up and tear down. Stand material and equipment must be kept in a reasonably orderly arrangement and any material that is to be discarded must not be left lying around the floors. We would request that discarded materials be bagged to enable a safe and efficient removal.

TROLLEYS IN THE CONCOURSE The use of trolleys by contractors in the concourses is restricted to protect the marble flooring. The use of heavy duty industrial trolleys is not permitted within the concourse and any damage to the floor caused by contractor trolleys or equipment will be charged to the contractor.

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GETTING AROUND

Taxis With seven companies and some 6,000 vehicles, taxis in Dubai are abundant and can be hailed from the street or booked to arrive at your hotel or conference venue. Cars Taxi – 04 269 3344 City Taxi – 04 333 1110 Dubai Transport – 04 208 0808 Emirates Taxi – 04 339 0002 Safer Driver – 04 268 8797 Metro Taxi – 04 267 3222 National Taxi – 04 339 0002

Hire Cars International hire car companies are many plus there are several local firms in Dubai, but be warned that driving can be a challenge, with erratic conditions and clogged roads. Also make sure the company offers comprehensive insurance. Some of the better-known companies are: Avis – 04 295 7121 Rent-a-Car – 04 295 6667 Diamond Lease – 04 343 4330 EuroStar Rent-a-Car – 04 266 1117 Hertz – 04 282 4422 National Car Rental – 04 284 2020 Thrifty Car Rental – 800 4694

Metro The Dubai Metro, at 75 km, is the world’s longest fully automated metro rail network in the world. Among the system’s 56 stations open thus far is World Trade Centre Metro Station 1, making it easily accessible and convenient for both visitors and exhibitors.

RETAIL OUTLETS There are a number of retail outlets available in Concourses 1 and 2 with most of them being operational from Saturdays to Thursdays. Please note that those shops are not managed by DWTC.

Spectrum – Digital Print Concourse 1, between Halls 2 and 3 Tel: + 971 (0)4 327 5900 Fax: +971 (0)4 327 5166 Email: dwtc@spectrumdubai.com FedEx – Courier Company Concourse 1, next to Hall 7 Tel: +971 (0)4 331 4216 Fax: +971 (0)4 331 0714 Customer Care Centre: 800 40 50

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Blooms Florist – Natural and Artificial for Sale or Rent Concourse 1, next to Hall 3 Tel: +971 (0)4 332 1255 Fax: +971 (0)4 331 7289 Emirates Post Office Concourse 2, opposite Hall 6 Airlink International – Freight Services Concourse 1, next to Hall 2 Tel: +971 (0)4 332 5334 Fax: +971 (0)4 332 5155 Email: info@airlink.ae Car Rental Companies Concourse 1 Dollar Rent A Car Green Car Rental Mobile Phone Shops Etisalat: Concourse 2, between Halls 5 and 6 Last Minute Services – Exhibition Stand Rental Services Concourse 2, next to Hall 7 Tel: +971 (0)50 6526590 / +971 (0)55 8132 148 Email: mb@uniqueuae.com Dubai Life Pharmacy Concourse 2, next to Hall 5 Tel: +971 (0)4 329 1162 Fax: +971(0)4 329 0959 Al Rostmani International Money Exchange Concourse 2, next to Hall 6 Tel: +971 (0)4 332 8339 Fax: +971(0)4 332 6726 Email: ariedwtc@alrostamanigroup.ae Banks (opening hours are from 08:00 to 13:00, Saturday to Thursday) National Bank of Dubai Concourse 2, opposite Hall 8 Emirates Bank International Concourse 1, next to Hall 4 ATM Machines, Concourses 1 and 2

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EXHIBIT REGULATIONS

EXHIBITION BADGES In the interest of providing a safe and secure environment for all participants to enjoy, an official exhibition badges must be worn at all times and must be clearly visible. Access to the exhibition halls will be denied without the correct identification. The use of Company/ Corporate name badges is encouraged; however these must be worn in conjunction with the official exhibition badge. Badges are expected to be worn during all phases to the exhibition – build-up and live days, break-down. The exhibitor badge provides admittance to the exhibition area during build-up and breakdown and exhibition periods. The Security of the Exhibition has the right to exhibitor badge requisitioning. Each exhibitor is requested to submit the list of attendees who will man their booth during the build-up/break down and regular show hours. Badges will be ready for pick-up onsite at the registration counters.

BUILD UP AND BREAKDOWN

Stand Construction The site will be treated as a construction area until the final stages of the build have been completed and internal furnishings are applied. Therefore everyone is expected to wear the appropriate personal protective equipment. No open toe shoes/sandals will be allowed at any time Hi-visibility vests shall be worn in the area Head protection must be worn if there is a risk of falling objects No hot work to be carried out inside the hall at any time No diesel operated vehicles shall operate inside the halls with prior authorization from DWTC HHSE department Electrical equipment/tools must be in a safe condition Compressor equipment must be in good condition and adequate guarding installed Use of ladders, step ladders and tower scaffold must be used safely and free from defects All emergency exits must be kept clear at all times No smoking inside the halls at any time, smoking is only permitted in the designated smoking area (opposite loading dock 5)

Any persons flouting site safety rules will be immediately requested to leave and escorted from DWTC Early Tear-Down No dismantling may begin before the official closing hour on the final day of the exhibition. Exhibitors are responsible for notifying their stand personnel of this regulations. In fairness to all exhibitors, this regulation will be uniformly enforced to all ATCE exhibitors.

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DECORATING Drip pans and scrap buckets should be provided for operating machinery to prevent lubricants, paints, etc., from staining the floor causing a slip hazard. Paint must be removed nightly and all cans must be tightly closed to prevent their contents from staining the floor, causing a slip hazard, and tracking of paint over other exhibitors’ carpets. Exhibitors are not permitted to drill, paint, break or attach anything to the floor, walls, ceilings, columns or stairs of the venue with nails, screws, glue, adhesive tape or other means of attachment. Stands should be constructed as free standing elements. The stand builder will be liable for any damage resulting from stand construction. Any portion of a display that extends above or beyond that of the stand adjoining to the rear or side must be finished at the exhibitor’s expense.

CARPETING Carpet is included in shell scheme space. The official contractor for shell scheme stands is Pico International. Platforms are not included with shell scheme stands. The use of carpeting or other professional floor covering is required by each exhibitor. Space Only exhibitors are responsible for the final condition of the floor in their space. The edges of raised flooring may be inclined, providing the slope is gradual and gentle. Aisles will be carpeted by the organizer.

STAND AREA LIMITATIONS The walkways around stand areas are not display space and must not be used for the display of signage and wares as it will prevent reasonable access for visitors and staff and may constitute a hazard under emergency situation. All tables and chairs must stay within the stand area. Fire exits must not be blocked by exhibitor material and equipment. Access to wall mounted fire hoses and extinguishers must also be maintained and the storage of boxes and materials other than a limited amount of printed matter is not allowed behind stalls.

EXITS AND “NO FREIGHT “AISLES Emergency exits and designated “NO FREIGHT” aisles must be maintained clear of crates and exhibition materials during move-in and move-out. These aisles are required for emergency access throughout the exhibition areas and to expedite freight and empty crate moving. All exits and exit aisles must be kept clear and unobstructed. No furniture, signs, easels, chairs or displays may protrude into aisles. Fire hose cabinets, fire extinguishers, sprinklers, or any other fire-safety device must not be hidden, obstructed or otherwise disturbed. All materials used in exhibition construction, decoration or as temporary cover must be certified as flame retardant. Inflammable fluids, substances, or materials of any nature may not be used. All materials and installations must comply with the requirements of inspection by U.A.E. Civil Defense.

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ACCESSIBILITY ATCE is committed to making its conference and exhibitions, accessible to all audiences and as such has adopted a number of policies to ensure accessibility within the exhibition. Exhibitors with stands with raised floors of over 13mm are required to simplify access for disabled people by providing a ramp. Ramps should not be greater than 10m or rise more than 500mm, they should be 1.5m wide and have a landing of 1.2m at the foot and head of the ramp.

STORAGE The Exhibitors are not allowed to store boxes or crates within the exhibition halls. It is the exhibitor’s responsibility to ensure that crates and boxes are quickly disposed or stored until required for reshipment at the end of the exhibition. Any company requiring this facility should contact the official freight, handling and storage contractor for a specific quotation.

COURIER SHIPMENTS Please note that while normal post will be taken by the Organisers and delivered to your stand, neither the Organiser nor the venue can accept responsibility for signature of large or recorded items – please ensure that there is someone available to receive such items. Deliveries can only be made during the official build-up and open period, please refer to the Exhibitor Timetable. Please note that many courier companies do not deliver on weekends. Please ensure there is someone on your stand to accept all deliveries - the Organisers cannot take responsibility for signing consignment notes. In addition, although full security is in operation, you are advised to have a member of staff in attendance both on your stand and at your vehicle.

Courier Services A recurring issue during most exhibitions is the attempted delivery of items prior to the official build up period. Please contact our official freight forwarder if you need to arrange any items to be delivered to the venue prior to build up. All letters and packages should be properly labeled and will be coordinated directly to the official freight forwarder

SPECIAL EFFECTS / HIGH RISK EQUIPMENT AND SUBSTANCE APPROVALS / VEHICLES DISPLAY ON STANDS If you plan to have special effects such as pyrotechnics, haze, laser or smoke machines, use air compressors, compressed gas, aquariums, fountains, water screens, electrical fat fryers (for food related events only), balloons, candles or flames on your stand, please complete the ‘Submission Forms for High Risk Equipment and Substance Approvals’ from DWTC’s Health and Safety team and if necessary from Dubai Police and/or Dubai Civil Defense. The deadline for submitting the documents is at least 2 weeks prior to the use of the equipment.

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TELECOMMUNICATION SERVICES Wireless and wired internet services as well as telephone lines and telecom services for exhibitors must be ordered using the ’Data and Telecom Form 10’. Due to the variability of wireless network signals within the exhibition environment, Dubai World Trade Centre operates the following: Wireless internet networks installed by exhibitors and their contractors can only function on 2.4GHz, however DWTC does not recommend this for product demonstration due to interference from multiple networks and is unable to offer any technical support on this frequency. Dubai World Trade Centre operates a “Clean Air” policy on wireless internet networks functioning on 5GHz and will reserve the right to switch off any unauthorised 5GHz wireless networks. The “5GHz Wireless Internet Access” product only operates on the 5GHz wireless band. To know if your device supports 5GHz radio you can search www.gsmarena.com to see the specifications of your smartphone or tablet under DATA _ WLAN. If it has “Wi-Fi 802.11 b/g/n” then it only supports 2.4GHz, if it has “Wi-Fi 802.11 a/b/g/n” then it supports 5GHz.

Wireless Service Considerations • Wireless networking has bandwidth limitations compared to the wired network. The

wireless network should be viewed as augmenting the wired network, to provide more flexible network use. Applications that require large amounts of bandwidth, or are sensitive to changes in signal quality and strength may not be appropriate for wireless access.

Standards supported

• IEEE 802.11a/n is the preferred wireless networking standard. • Security standards may be applied as needed.

Wired internet:

• A computer or device with a RJ45 network interface is required to use DWTC wired internet connections.

• Internet lines are activated on the last day of build-up. Please advise if you require the service prior to this date.

LIVE ENTERTAINMENT If you are planning any form of live entertainment such as singers, musicians, fashion show models, dancers, DJs or band players on your stand you must apply for an Entertainer’s Permit through the organiser. If you do not apply for the Entertainer’s Permit on time (3 months up to 4 weeks before the performance) or if you do not receive an approval and the performance goes ahead, you will be subject to a fine issued by the Dubai Department of Tourism and Commerce Marketing.