General Manager’s Report

August 19, 2020

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Protect Our Resources

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New Normal Taskforce Update

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• Recovery Plan Phase II unveiled to employees

during Aug. 6 all-employee livestream meeting

• Majority of workforce will see no significant

changes to work schedules/locations thru

Dec. 2020o Current safety measures remain in effect for plants,

depots & field operations

• Customer facing updateso Planning to open portions of One-Stop Shop by appointment

only and Cashier’s Window and Drive Thru to accept cash

payments - exact date TBD

o In-home services remain suspended

o Public events will remain virtual

Our Friend, Ben

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• U.S. Senator Ben Cardin: Winner of U.S. Water

Prize 2020 Outstanding Public Officialo WSSC Water nominated Senator Cardin

for this prestigious award

• Since 2011, US Water Alliance has awarded

this preeminent recognition for innovation in

water sector

• Senator Cardin works to protect clean water

and is a steadfast partner to WSSC Water

• Congratulations Senator Cardin!

US Water Prize Video

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Quenching July’s Record Thirst

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July 2020 = WSSC Water’s highest demand since 2011

• Average daily production for the month:

194 million gallons per day (mgd)

• First monthly average water demand above

190 mgd since 2011

• Very hot month, combined with low

precipitation

• Potomac and Patuxent water filtration plants

worked to meet record demand

Optimize Infrastructure

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Benefits

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Customer WSSC Water

• More accurate billing

• On-property leak detection• Customer can be alerted if there is

abnormal usage

• Water usage information• Customer receives information to

better manage their water usage

• Enables monthly billing• Smaller, more frequent bills to provide

for easier budgeting

• Reduces estimated bills• Less customer dependency

• Fewer meter reading errors

• Reduces meter staff field visits

• Improved meter management

• Detection of water theft

• Distribution system leak detection

• Distribution system planning

• Water quality monitoring

AMI Project Benefits

Investing in Clean Water

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• Potomac Water Filtration Plant Consent

Decree Programo Reduce plant solids discharge

o Design currently 30% complete

o Estimated upgrade completion in early 2026

o Project cost: more than $202 million

• Brookmont Wastewater Pumping Stationo Nearly 50-year-old station nearing end

of useful life

o Complete rehabilitation: odor control

o Project cost: $661,000

Spend Customer Dollars Wisely

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CIP Virtual Public Hearings

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• Virtual hearing dates & times o Wednesday, September 2, 2020 @ 7:30 p.m.

o Thursday, September 3, 2020 @ 7:30 p.m.

• Livestream with Teams call-in for

public participation

• Extensive public outreacho Advertisement in The Washington Post

o Bill insert

o Social media

o Website

o News release

Enhance Customer Experience

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Doing More to Help Those With Less

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• Access to affordable water is a priority

• Increased investments in affordability in FY21 budgeto $3.2 million total - $324K more than FY20 budget

• Extended payment plans and access to Water Fund

• Recommending affordability enhancement to help more

WSSC Water customers

o Karyn Riley and Crystal Knight-Lee will detail

comprehensive recommendations

• WSSC Water is Here to Help

Hold for video

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Online Meter Reading Tool

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• To protect public health, WSSC Water

suspended non-emergency,

in-home worko Includes reading inside meters

o Result: more customers will receive

estimated bills

• Developed new online tool to

enter meter readso Easy to use

o Result: Happy customers!

Easier ePermitting

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• Launched in early July 2020

• Custom templates

• Make and track permit amendments

and requests

• Ease of making payments

• Improved permit type descriptions

Learning Undefeated Camp

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• Longstanding partnership with Learning Undefeated

• Teamed up to host virtual summer camp in Julyo Young Science Explorers Program

o Two weeks/50 campers

• Students learned about STEM and WSSC Water

operationso WSSC Water infrastructure activity: water towers

o Special thanks to WSSC Water’s John Luu,

Angela Ballard-Landers and Nicole Horvath

Transform Employee Engagement

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Treasure Trove of Training Tools

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• WSSC Water partners with Skillsoft

• 1,000s of on-demand courseso Perfect for virtual environment

• Available 24/7 on WSSC Water’s

Learning Management System

• Easy for employees to upskill, reskill and retool

Innovation Sneak Peek: Cool Tools

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• Third segment in series o Featured Principal Engineer

James Haldeman

• Cool Toolso 3-D printer demo

o Printed hands-free door

opener and ear savers

for masks

• Innovation Day – June 2021

Employee Recognition Awards

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35 Years

30 Years

H20 Kudos

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Jedidiah Bitango Dalonte Harrison James TurnerDiane Spriggs Jonathan Bishop

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Questions?

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