General Manager’s Report

January 18, 2017

Table of Contents

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Customer Service Customer Service Improvement Actions ................................................................................. 1 Contact Center Operations

Percent of Calls Answered Chart ......................................................................................... 3 Percent of Calls Answered Within 180 Seconds Chart ....................................................... 3

Delinquent Accounts Chart ...................................................................................................... 4 ePermitting Transaction Report ............................................................................................... 5

Infrastructure Water & Wastewater Permit Compliance ................................................................................ 6 Potomac Underdrain Issues ...................................................................................................... 6 Consent Decree Audit Report Submitted to MDE ................................................................... 6 Potomac River Spill Response ................................................................................................. 6 Water Production Chart ........................................................................................................... 7 Wastewater Treatment Chart ................................................................................................... 7 Sewer System Overflows Chart ............................................................................................... 8 Basement Backups Chart ......................................................................................................... 8 Water Main Breaks / Leaks Reported by Age Chart ............................................................... 9 Water Main Breaks and Leaks Chart ....................................................................................... 9 Cumulative Water Main Reconstruction Chart ...................................................................... 10 Cumulative Water Lateral Lines Chart .................................................................................. 10 Cumulative Sewer Main Repair & Replacement Chart ......................................................... 11 Cumulative Sewer Lateral Lines Chart .................................................................................. 11

Financial Stewardship Budget .................................................................................................................................... 12

Employee Matters Workforce Management

Vacancies vs. Active Recruitments Chart .......................................................................... 14 Recruitment – November 2016 Average Time to Fill Vacancies Chart ............................ 15 Recruitment – Cumulative Average Year-to-Date time to Fill Vacancies Chart .............. 16 Voluntary and Involuntary Separations Chart ................................................................... 16 Eligible Retirements Chart ................................................................................................. 17 Retirement Eligibility Projections Chart ............................................................................ 17

Stakeholders Small, Local, Minority Business Enterprise

SLMBE Outreach .............................................................................................................. 18 SLMBE Dashboard ............................................................................................................ 21

Events and Community Outreach Toys-For-Tots Campaign ................................................................................................... 22 Engineering Academy ....................................................................................................... 22 Winterizing Public Education Campaign .......................................................................... 22 WSSC Police Department Joins Operation Santa with a Badge ....................................... 22 #H2OPeople Give to Community at the Holidays ............................................................ 22 January Community Outreach Events ............................................................................... 23

Customer Service Delivering Excellent Customer Service is a strategic priority for WSSC. As such, transforming WSSC to a customer-centric culture is a key initiative for fiscal year 2017. Following is the Customer Relations Team report of customer service improvement actions taken during the month of December 2016.

1. Customer Service Strategy: Benefit: Sustained delivery of outstanding customer experience by designing experience-

focused value propositions for each customer type.

A. IssueTrak (Commission-wide initiative) Tracking tool to simplify, support and manage customer complaints across the Commission. Developed project plan, road map and charter for successful implementation across

WSSC.

B. Reporting of accomplishments is now a Commission-wide initiative based on the Customer Relations Team model.

2. People/Staffing: Benefit: Improved customer experience by having skilled, engaged, customer-centric

employees.

A. Staffing Hired Sr. Customer Service Manager. Completed first round of interviews for the ten vacant Customer Service Advisor

positions. The second round of interviews are in process. Submitted Trainer and Workforce Management Analyst positions for posting.

Updated Administrative Assistant III job description.

B. Professional Development/Training 100% of staff completed the annual ethics training. Cross-trained three Emergency Call Center employees on the Customer Connect system

and payment processing.

C. Employee Engagement/Recognition Received eight customer compliments in the non-emergency Call Center. Held an end of year celebration that included luncheon, ugly sweater contest and hand-

delivered treats to each employee.

3. Process Improvements: Benefit: Consistency and increased accuracy of information provided to customers.

A. Worked with subject matter experts in the respective units to document internal processes. Each process will be reviewed, assessed for gaps, updated, and roll out to the staff. Training will be provided as needed. Updates for this month: Updated water and sewage claims procedures. Documented processes for the top 15 adjustment types; high bill adjustment, meter

reading error, delay in billing, delinquent collection action, previous owner, bill correct usage, incorrect estimates, charitable institution, rate prorate, underground leak on main water line, underground leak off property, physical or mental impairment credit, remote discrepancy, one-time high bill adjustment (commercial single unit), and customer reading wrong.

B. Established workgroup and project plan to improve overtime management within the Customer Relations Team.

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Customer Service 4. Tools/Technology:

Benefit: Customer has access to information 24/7 that is consistent, accurate and easier to navigate. Customer has 24/7 access to information that is consistent, accurate and easier to navigate.

A. Revived the CC&B (Customer Care and Billing) system implementation project.

B. Participated in Mobile Workforce Management System (mobile dispatching) pilot.

5. Other: Benefit: Customer experience/feedback drives continuous improvement actions.

A. Returned mail collections for the month - $47,355.25.

B. Obtained payment of 3,507,139.52 on commercial delinquent account; National Institute of Health (NIH).

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Customer Service Contact Center Operations

In December 2016, the Contact Center answered 96% (64,033) of the 66,559 calls received. The average monthly answer rate to-date this fiscal year is 92% (57,189 calls answered). This compares to 93% (47,156) for the same period in FY 2016 and 85% (44,654) in FY 2015.

This chart reports the percent of calls answered within 180 seconds. The goal is to answer 80% of incoming calls within 180 seconds (80/180). In December 2016, the Service Level was 92/180.

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Customer Service

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Government 678,764.72$ 587,260.17$ 774,746.41$ 3,077,113.96$ 3,354,192.66$ 643,067.52$ -$ -$ -$ -$ -$ -$

Commercial 1,688,180.80$ 1,800,584.91$ 1,687,909.54$ 1,608,155.60$ 1,631,563.15$ 1,791,883.07$ -$ -$ -$ -$ -$ -$

Multi-Family Units 844,742.97$ 827,701.26$ 664,378.71$ 547,041.44$ 605,680.31$ 572,447.41$ -$ -$ -$ -$ -$ -$

Residential 9,350,472.83$ 8,869,472.85$ 9,097,299.14$ 8,989,582.34$ 9,134,027.24$ 10,291,186.03$ -$ -$ -$ -$ -$ -$

FY 2017 TOTAL 12,562,161.32$ 12,085,019.19$ 12,224,333.80$ 14,221,893.34$ 14,725,463.36$ 13,298,584.03$ -$ -$ -$ -$ -$ -$

FY 2016 TOTAL 11,766,199.89$ 10,698,900.93$ 10,287,896.07$ 11,735,211.44$ 13,304,937.69$ 12,427,399.13$ 13,036,253.11$ 12,916,485.23$ 11,526,016.13$ 11,687,434.72$ 11,253,627.78$

FY 2015 TOTAL 9,989,683.50$ 9,354,541.08$ 9,589,551.52$ 9,566,084.14$ 9,114,465.72$ 10,507,512.64$ 10,989,394.04$ 10,892,059.19$ 9,985,262.71$ 10,239,542.18$ 10,445,070.18$ 11,499,519.96$

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Customer Service

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Infrastructure

Upstream Deflection Boom with heavy surfactant foam accumulation.12/21/16.

Water & Wastewater Permit Compliance In the month of December there were zero violations for both drinking water quality permits and wastewater effluent permits. Potomac Underdrain Issues During December, three additional filter units at the Potomac Water Filtration Plant (WFP) were returned to service, bringing the filtration capacity of the Plant up to 185 MGD. Since July, eight filters have been repaired and/or rehabilitated. Two additional filters were returned to service in early January, which brings the filtration capacity of the Plant up to 200 MGD. Consent Decree Audit Report Submitted to MDE On December 28, 2016, the Potomac WFP Consent Decree Final Audit Report and Long Term Upgrade Plan were forwarded to MDE and the Citizens by the General Counsel’s Office, completing the independent Audit Report process mandated by the Consent Decree. The report recommends both short and long term measures to reduce or eliminate solids discharged to the River from the Plant. Potomac River Spill Response The risk to the Potomac WFP, from the spilled turbine oil at the NRG Dickerson Power Plant, has been reduced to a level where WSSC began to scale back its response to the threat of contamination from this event. • On December 7, resumed normal operation of the

distribution system, including flushing; • On December 17, WSSC deactivated the

Contamination Rapid Response Team (CRRT ); • On January 3, the Potomac WFP upstream

deflection boom was retrieved. It had remained in place after significant accumulations of foamy/frothy material, later identified as surfactant based, was seen collecting at the boom in late December; and

• The boom across the intake screens will remain in place until River ice dictates removal.

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Infrastructure

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Infrastructure

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Infrastructure

There were 396 breaks and leaks reported in the month of December. The data shows that 39 percent (155) of the breaks and leaks reported, occurred in pipes 25-50 years old.

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Infrastructure

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Infrastructure

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Financial Stewardship

Budget

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Financial Stewardship

CFO Monthly Status Report – November 2016 See attached report.

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Employee Matters

Vacancies vs. Active Recruitments There were 135 total vacancies across the Commission at the end of November 2016. Sixty-six percent (89 vacancies) of these positions are actively being recruited.

Note: The Human Resources Office places a position ‘on hold,’ with manager notification, for various reasons. Most often, positions are placed on hold due to inactivity. Hiring managers are given 30 days to act upon candidate lists provided for their jobs. The position is placed on hold until the hiring manager is ready to begin the process.

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunTotal Vacancies 94 136 141 145 135Active Recruited Vacancies 79 87 91 83 89Recruited Vacancies On Hold 2 1 4 2 1Not Recruited Vacancies 13 48 46 60 45% Active Recruited Vacancies 84% 64% 65% 57% 66%% Recruited Vacancies On Hold 2% 1% 3% 1% 1%% Not Recruited Vacancies 14% 35% 33% 41% 33%FY 17 Authorized Positions 1782 1782 1782 1782 1782 1782 1782 1782 1782 1782 1782 1782

FY 2017 Vacancies vs. Active Recruitments

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Employee Matters

Recruitment – November 2016 Average Time to Fill (TTF) Vacancies The average time to fill the eleven positions below was 71 days, which includes an average of 69 days with hiring managers, an average of two days with HR, as well as the time it takes for an applicant to make a decision to accept or decline an offer.

Below is an explanation for the position that took over 90 days to fill:

• Unit Coordinator, Infrastructure Systems – TTF was 189 days. This requisition was for three positions. The first was filled in April, the second in July and the final one in November.

• Facilities Space Planner - TTF was 119 days. Recruitment activities for this position were limited due to the transition of Property Management from the General Services Office to the Production Team.

• Accounting Clerk III – TTF was 107 days. Interviews for this position were delayed due to year-end closeout activities in Finance.

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Employee Matters

Recruitment – Cumulative Average Year-to-Date Time to Fill Recruited Vacancies Eleven positions were filled in the month of November 2016. The cumulative average time-to-fill was 58 days.

Voluntary and Involuntary Separations In November 2016, there were ten separations comprised of four retirements, five voluntary separations and one involuntary separation.

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Employee Matters

Eligible Retirements

Retirement Eligibility Projections As of November 2016, approximately 47% of WSSC employees are eligible to retire in five years, including full and early retirement.

Eligible Now Eligible Within 1 YearEligible Within 3

YearsEligible Within 5

YearsFull Retirement 64 95 181 296Early Retirement 501 513 513 470Full Retirement % 3.9% 5.9% 11.2% 18.2%Early Retirement % 30.9% 31.6% 31.6% 29.0%Total WSSC Workforce

Nov

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Stakeholders

SLMBE Office Outreach WSSC’s SLMBE Office participated in the following outreach events in an effort to increase supplier/vendor participation in WSSC’s contracting opportunities and processes: • December 1, 2016 - along with members of the Executive Leadership Team, attended the

Women of Prince George's Annual Community Awards and Holiday Breakfast in Greenbelt, Maryland. The theme of this year’s event was “Honoring those who have exceeded expectations.” The annual event recognized outstanding leaders in the community that have made a difference. WSSC’s General Manager/CEO, Carla A. Reid and former WSSC Commissioner, Mary Hopkins-Navies were honored.

• December 1, 2016 - the SLMBE Director served as a panelist at Representative Donald M. Payne, Jr.’s Build America Infrastructure Breakfast & Roundtable at the Rayburn House Office Building in Washington, DC. The discussion focused on minority contractors and the opportunities for them to participate in these regional and national opportunities (Approximately 100 attendees).

• December 1, 2016 - exhibited at the Maryland Washington Minority Companies Association

(MWMCA) Maryland Live! Minority Outreach Fair. The SLMBE Office met with 75 firms that were excited about doing business with WSSC. (Approximately 500 attendees).

• December 5, 2016 - attended and exhibited at the Alliance of Hispanic Commercial

Contractors Launch Event in Columbia, Maryland. The WSSC Chair, Fausto Bayonet attended as well as members of the Executive Leadership Team. (Approximately 75 attendees).

• December 6, 2016 - hosted the Women Presidents’ Educational Organization (WPEO- DC)

Brown Bag Lunch. The Brown Bag Lunch is a monthly event offered by WPEO. (Approximately 20 attendees).

• December 7 - 8, 2016 - exhibited at the Maryland Association of Counties (MACo) Winter

Conference in Cambridge, Maryland. There were approximately 500 attendees, which included government leaders and legislators.

• December 8, 2016 - attended the Montgomery County Minority Businesses' Legislative

Breakfast Event in Bethesda, Maryland. The Hispanic American Chamber of Commerce of Montgomery County, African American Chamber of Montgomery County and the Asian American Political Alliance hosted their 16th Annual Minority Legislative Breakfast. (Approximately 250 attendees).

• December 15, 2016 - along with members of the Executive Leadership Team attended the

Committee for Montgomery County Annual Legislative Breakfast in Bethesda, Maryland. (Approximately 200 attendees).

• December 15, 2016 – along with members of the Executive Leadership Team attended the

KoBE (Korean Business Enterprise) Government Contracting Alliance Bi-Monthly -Networking Dinner. (Approximately 50 attendees).

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Stakeholders

• December 16, 2016 - hosted the Understanding the Appendix A for MBE/SLBE/SLMBE

Programs and the Good Faith Efforts (GFE) Guide” Workshop. This workshop provides attendees with guidance on how to navigate WSSC’s solicitations to ensure the SLMBE preferences and participation goals/requirements are addressed.

• December 20, 2016 - hosted its monthly web-based compliance system training workshop for

internal and external stakeholders.

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WSSC SLMBE Dashboard DECEMBER 2016

Contracting Area ^Goal M/WBE$**M/WBE%**

FYTD MBE $ WBE $ Majority $Total Contract

PaymentsA/E Services 24% 4,325,535$ 21% 4,325,535$ -$ 16,639,328$ 20,964,863$ Construction Services 13% 24,093,083$ 13% 24,093,083$ -$ 165,408,949$ 189,502,032$ Goods and Services 33% 16,561,354$ 25% 12,030,633$ 4,530,721$ 49,620,394$ 66,181,748$ Professional Services 23% 9,925,753$ 36% 7,844,028$ 2,081,725$ 17,438,294$ 27,364,047$

Totals 54,905,725$ 18% 48,293,279$ 6,612,446$ 249,106,965$ 304,012,690$

^Goal represents the MBE Utilization Aspirational Goal **M/WBE includes Certified-MBE and WBE firms (displayed for reporting purposes only.)The Total Contract Payments FYTD is $304,012,691 of which $8,685,011 is FYTD M/WBE validated Subcontract Payments. These validated M/WBE

Subcontract Payments have been subtracted from the Majority Contract Payments and added to the M/WBE Prime Contract Payments ($46,220,714) to ensure that they are not double counted. The Majority Contract Payments depicted in the table above have been adjusted to reflect the subtraction. The following equation has been applied to the Total Contract Payments to determine the M/WBE percentage of Contract payments: M/WBE$ (excluding Subcontract Payments) + Majority$ = Total Payments. The Total M/WBE$/Total Payments = Total M/WBE%.

Contracting Area ^Goal M/WBE$** MWBE%* WBE $ MBE $ Majority $Total Contract

AwardsA/E Services 24% 8,904,442$ 21% -$ 8,904,442$ 32,800,482$ 41,704,924$ Construction Services 13% 20,649,682$ 29% -$ 20,649,682$ 50,718,896$ 71,368,578$ Goods & Services 33% 36,760,857$ 39% 11,667,973$ 25,092,884$ 56,774,539$ 93,535,396$ Professional Services 23% 14,665,491$ 53% 4,349,838$ 10,315,653$ 13,174,576$ 27,840,067$

Totals 80,980,472$ 35% 16,017,811$ 64,962,661$ 153,468,493$ 234,448,965$

^Goal represents the MBE Utilization Aspirational Goal *MBE and WBE Award Dollars include Prime and Subcontract Award Dollars. Majority Award Dollars are adjusted to exclude the amount proffered to Subcontractors. Note: Majority Prime Award Dollars - Subcontract Award Dollars proffered to M/WBE = Majority$. M/WBE Prime Award Dollars + Subcontract Award Dollars proffered to M/WBE = M/WBE$

Note: numbers are rounded to the nearest whole dollar

Summary - MWBE Total Contract Award Dollars*

Note: M/WBE$ (excluding Subcontract Payments) + Majority$ = Total Payments. The Total M/WBE$/Total Payments = Total M/WBE%

Fiscal Year-To-DateSummary - Total Contract Payments to MWBE Firms

MWBE TOTAL CONTRACT PAYMENT AND AWARD DATA

Fiscal Year-To-Date

Note: numbers are rounded to the nearest whole dollar

FISCAL YTD M/WBE VALIDATED SUBCONTRACT PAYMENTS: $2,550,946 in A&E Payments; $3,965,264 in Construction Payments; $1,233,619 in Goods and Services Payments; and $935,182 in Professional Services Payment

MBE Subcontract Awards FYTD: $8,522,142 in A&E Awards; $10,310,162 in Construction Awards; $1,752,499 in Goods & Services Awards; $1,039,242 in Professional Services Awards

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WSSC SLMBE Dashboard DECEMBER 2016

Contracting Area *Total MWBE% WBE $ MBE $ Majority $Total Contract

Payments100% -$ 88,688$ -$ 88,688$ 30% 1,514,893$ 1,512,900$ 6,929,875$ 9,957,668$ 7% -$ 103,806$ 1,409,854$ 1,513,660$ 16% 13,035$ 148,489$ 851,871$ 1,013,394$

27% 1,527,928$ 1,853,883$ 9,191,600$ 12,573,411$

*Total MBE% and MBE$ includes MBE and WBE Payments

*Total MWBE% WBE $ MBE $ Majority $Total Contract

Awards100% -$ 6,754,235$ -$ 6,754,235$ 67% -$ 5,190,824$ 2,500,000$ 7,690,824$ 35% -$ 823,709$ 1,502,711$ 2,326,420$ 51% 420,000$ 1,191,442$ 1,546,647$ 3,158,089$ 72% 420,000$ 13,960,210$ 5,549,358$ 19,929,568$

*Total MBE% and MBE$ includes MBE and WBE Awards

Nov-16 Dec-16 FYTD 2017

SLMBE % of YTD

RegisteredTotal Vendors 0 0 331 100%

Total SLMBE Vendors 0 0 720 218%Total MBE Only Vendors 0 0 544 164%

Total SLBE Only Vendors 0 0 191 58%0 0 15 5%

Note: numbers are rounded to the nearest whole dollar

Note: numbers are rounded to the nearest whole dollar

Total Combo MBE/SLBE Vendors

Total Contract Awards to SLBE Firms

SLBE TOTAL CONTRACT PAYMENT AND AWARD DATA

A/E Services

Professional Services

Fiscal Year-to-Date

Registered Vendors

Note: Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.

WSSC SUPPLIER PORTAL SYSTEM (FORMALLY:CENTRALIZED BIDDER REGISTRATION (CBR) SYSTEM)

Construction ServicesGoods & Services

Contracting Area

Totals

Construction Services

A/E Services

Note: Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.

Goods & ServicesProfessional Services

Totals

Fiscal Year-To-DateTotal Contract Payments to SLBE Firms

The Total Prime and Subcontract Payments to SLBE firms FYTD for December 2016 is $12.5M

The Total Prime and Subcontract Awards to SLBE firms FYTD for December 2016 is $19.9M

CBR vendor registration officially began on December 3, 2007. Effective November 1, 2015, WSSC launched the WSSC Supplier Portal System which will be the new Bidder Registration System. As of December 31, 2016, the total number of registered firms were 4,869. PLEASE NOTE: We will not reflect a change in the Monthly Registered Vendors in the Supplier Portal System due to technical issues that the (IT) Information Technology Group is addressing. The numbers reflected above are tentative and are subject to change.

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Stakeholders

Events and Community Outreach Toys-For-Tots Campaign From October 15 – December 16, 2016, Patuxent Water Filtration Plant (WFP) staff spearheaded the WSSC’s Toys-For-Tots campaign. A total of 14 large bags of toys were collected and equally distributed to drop off points in Prince George’s and Montgomery counties. Engineering Academy On December 29, 2016, WSSC hosted the annual Engineering Academy. The event took place during winter break and encouraged high school students to explore and engage in the world of STEM education and careers. A total of 32 students participated in this year’s program, which included hands-on activities such as reading and testing meters, using AutoCad for design, CCTV review for repairing water mains, and testing water quality. Students represented schools from Prince George’s, Montgomery and Anne Arundel counties public, private, faith-based and home-based schools. The event was covered by WUSA 9. Winterizing Public Education Campaign WSSC launched its winter public education campaign on social media and local radio. The campaign stresses WSSC’s winter preparation, the 24/7/365 emergency response team and encourages customers to report water or sewer emergencies. As part of the continued customer focus, the campaign provides tips for homeowners to protect their pipes during the winter months. Radio spots offering customers winterizing tips began running last week and will continue for four weeks on 11 radio stations. They feature Crystal Knight-Lee, Chief of Customer Relations. WSSC Police Department Joins Operation Santa with a Badge For the second year in row, the WSSC Police Department joined forces with local police departments and took less fortunate kids on a holiday shopping spree. Three WSSC police officers were paired with a child for the event. They travelled to The Mall at Prince George’s where they met Santa and were taken on a $100 shopping spree. The event is in its 13th year and is funded by private donations. #H2OPeople Give to Community at the Holidays

• Human Resources Office: ― Donated to Baltimore Humane Society ― Adopted two families each at the Helping Hands Shelter in Rockville and Shepherd’s

Cove Shelter in Capital Heights.

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Stakeholders

• Internal Audit/Ethics Offices ― Sponsored an 11-year-old boy from Montgomery County through the Salvation Army

Angel Tree. The two offices provided other necessities, as well as the items on his wish list,

• Communications and Community Relations ― Adopted a family of six through Laurel Area Referral Service (LARS), providing

both gifts of clothes and toys, as well as a gift card for food for the entire family. ― Also spearheaded WSSC’s annual food drive, collecting thousands of canned and

other non-perishable food items for food pantries in Prince George’s and Montgomery counties.

• General Counsel’s Office ― Participated in a food drive for LARS (Laurel Advocacy and Referral Services.) in

November where they collected more than 80 food items. ― Also adopted a family of three from LARS and provided them with the items from

their wish list and more. • SLMBE Office

― Adopted a family through LARS, providing several gifts for the entire family. • Patuxent Plant

― Tom Rock and Debbie Armstead led the effort to collect toys for children through the U.S. Marine Corps’ Toys for Tots program. Hundreds of toys were collected throughout the Commission, and delivered to

children in Prince George’s and Montgomery counties. • Rose Ciprich/Disbursements Group

― Rose sponsored a 12-year-old girl at a homeless shelter in Caroline County. ― The Disbursements Group volunteered to contribute to Rose’s effort. “This is what

Christmas is all about,” says Rose. “I wish we could have seen the little girl’s face on Christmas morning!”

• Amy Brown/Claims/Customer Relations Group ― In lieu of her office adopting a family this year, Amy adopted a nine-year-old girl

from the Angel Tree at the Mall in Columbia.

January Community Outreach Events January 7-8, 2017 NBC 4 Health & Fitness Expo Washington, DC

WSSC joined fellow water and wastewater companies in the Council of Governments Community (COG) Engagement Committee to host and staff a booth on regional water service at this high-profile, highly-attended regional event. The booth’s theme was “What’s Water Got to Do with It?” and featured trivia, a water taste test, giveaways for survey respondents, and plenty of informational materials from the respective water companies.

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Stakeholders

January 12, 2017 Asian-American Homeownership Counsel Anniversary Celebration Arlington, VA

WSSC partnered with the Asian-American Homeownership Counsel for this event for the Asian-American community. The event introduced new homeowners to WSSC and provided them with information on our water and sewer services as well as provided them with important customer contact information.

January 24, 2017 WSSC Employee Service Awards Laurel, MD

Commissioners, the General Manager and employees will gather to honor 112 employees whose 10-, 15-, 20-, 25-, 30-, 35- and 45 year anniversaries fall between July 1 – December 31, 2015. The number of employees for each milestone is as follows: 10 years: 49 15 years: 6 20 years: 10 25 years: 17 30 years: 24 35 years: 4 45 years: 1 (Richard Savage from Technical Services Group)

January 24, 2017 Trenchless Technology Presentation Arlington, VA

Michael Gipsov, WSSC Principal Civil Engineer from Technical Services, will present to the National Capital Section of American Society of Civil Engineers (ASCE). The presentation will highlight WSSC work related to trenchless technology and other civil engineering innovations implemented on sewer replacement projects.

January 27, 2017 Watershed Defenders Laurel, MD

WSSC Communications and Community Relations Office will facilitate a program at Laurel Elementary School in Prince George’s County to help students understand what a watershed is and why it is important to protect the land surrounding various bodies of water. Students will gain knowledge about nature’s ability to protect water sources and the negative impact common human actions can have on water.

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