general on the job training course for security...

General On The Job Training Course forSecurity Guards

Introduction

General On the Job Training Course for Security Guards

Introduction 2

Introduction and Orientation

A. Introductions.

1. Instructors.

2. Students.


Introduction 3

Lesson Objectives

Upon completion of this unit, the student, without reference to notes, will be able to:

1. Complete the Part II OMR Forms.

2. List the nine topic areas covered by the On-The-Job Training Course for Security Guards.

3. Identify all school policies regarding training.


Introduction 4


B. Registration.

1. Security Guard Class Roster / Notification of Successful Completion.

2. Red Part I OMR form (instructor).

3. Orange Part II (student) OMR form.

a. The Social Security Number is the most important issue.


Introduction 5


C. Course Topics.

1. Role of a Security Guard (1 Hour).

2. Legal Powers and Limitations (1 Hour).

3. Emergency Situations (1 Hour).

4. Communications and Public Relations (1/2 Hour).

5. Access Control (1/2 Hour).


Introduction 6


C. Course Topics.

6. Ethics and Conduct (1/2 Hour).

7. Report Writing (1/2 Hour).

8. Incident Command System (2 Hours).

9. Terrorism Related Topics (4 Hours).

10. Review and Examination (1 Hour).


Introduction 7


D. School Rules / Housekeeping.

1. Attendance is mandatory.

2. Final written examination must be completed and a passing score of 70% is required to receive a certificate.

3. Restrooms.


Introduction 8


D. School Rules / Housekeeping.

4. Fire exits.

5. Parking or transportation issues.

6. Food, drinks and lunch.


Introduction 9

Summary


1. Complete the Part II OMR Forms.

2. List the nine topic areas covered by the On-The-Job Training Course for Security Guards.

3. Identify all school policies regarding training.

General On the Job Training Course forSecurity Guards

Unit One: Role of the Security Guard


Unit One: Role of the Security Guard Slide 2

Lesson Objectives

1. Identify the functions and responsibilities of a security guard required at the specific work site.

2. Define industry and site specific tasks that a security guard may be asked to perform at their work place.




Lesson Objectives

3. Identify specific response methods to emergency situations which are consistent with the security guard role and function.

4. Identify, where appropriate, the patrol-function of a security guard for the following types of patrol:

a. Mobile Patrol.

b. Foot Patrol.

c. Fixed Post.




Definitions

Security Guard - any individual who is employed to principally perform any or all security related duties.

Policy - statement that is specific in nature that promotes and states the ideals of the company.



Definitions

Procedure - explain in detail how a policy, rule or regulation is to be implemented.

Rules and Regulations - define what a security guard can and cannot do.



Security Guard Functions and Responsibilities

1. Patrol.

2. Access control.

3. Response to alarms.

4. Escorts.

5. Know work location assigned.

6. Know post orders.

7. Applicable laws.

A. Public Safety and Protection of Life and Property




8. Report unsafe conditions.

9. Enforce company policy and procedure.

10. Conflict / problem resolution.

11. Use of force.

12. Deterrence.

13. Apprehension and detention.

A. Public Safety and Protection of Life and Property




B. Public Relations.

1. Appearance.

2. Public perception.




C. Reporting.

1. Oral communication.

2. Written.

3. Accuracy / completeness.



Industry and Site Specific Tasks

1. Escorts.

2. Access control.

3. Package / property inspection.

4. Identification card verification.

5. Safety inspections.

6. Vehicle assists (jumpstarts).

A. Tasks performed by security guards.




7. Greeting of visitors.

8. Parking and traffic enforcement.

9. Preliminary interviews and investigations.

10. Pedestrian and vehicle traffic control.

11. Vendor and receiving deliveryverification.

A. Tasks performed by security guards.




B. Response will vary from industry to industry.

C. When responding, the security guard must consider:

1. Personal and public safety.

2. Knowledge of patrol area.

3. Potential hazards.

4. On-scene observations skills.

5. Mental and physical preparedness.



Response to Emergency Situations

1. Alarm of fire.

a. Contact fire department and supervisors.

b. Protect persons.

c. Direct emergency response personnel to scene.

d. Assist emergency responders.

e. Document.




2. Medical emergency.

a. Contact emergency medical services and supervisors.

b. Protect injured persons.

c. Direct emergency response personnel to scene.


e. Document.




3. Bomb threat / bomb mitigation.

a. Contact supervisors.

b. Eliminate use of radios.

c. Contact emergency services.

d. Report any status changes.




3. Bomb threat / bomb mitigation.

e. Initiate bomb threat/activation plan.

f. Direct emergency response personnel to scene.

g. Document.




4. Elevator emergency.

a. Assess situation and calm passengers.

b. Contact facility management personnel.

c. Maintain contact with passengers and reassure.

d. Assist responders.

e. Document.




5. Hazardous materials.

a. Respond via quickest and safest route.

b. Assess situation and notify supervisors.

c. Request assistance.

d. Contact environmental, safety, and health personnel.

e. Document.



Response to Emergency Situations6. Disasters (natural, utility, accident).

a. Respond and assess.

b. Notify supervisors.

c. Conduct a search.

d. Request assistance when appropriate.

e. Protect persons – evacuate non-essentials.

f. Initiate Incident Command System

g. Document.




7. Crimes in progress.a. Respond cautiously.

b. Communicate findings to supervisors.

c. Request assistance.

d. Maintain communication.

e. Initiate company security procedures.

f. Document.




8. Accident (personal, motor vehicle).

a. Contact emergency medical services and supervisors.

b. Protect injured persons – evacuate if necessary.

c. Direct emergency responders.


e. Document.




9. Civil disturbances.

a. Respond to scene.

b. Assess situation.

c. Prevent intrusion or damage.

d. Request assistance.

e. Contact emergency medical services and supervisors.




9. Civil disturbances.

f. Protect injured persons – evacuate if necessary.

g. Direct emergency response personnel to scene.

h. Assist emergency responders.

i. Document.




10. Public health concerns.

a. Respond according to company policy.

b. Follow Universal Precautions.

c. Communicate with supervisors.

d. Notify appropriate public health agencies.

e. Request assistance when necessary.




10. Public health concerns.

f. Contact emergency medical services and supervisors.

g. Protect persons – evacuate if necessary.

h. Direct emergency responders.

i. Assist emergency responders.

j. Document.



Patrol FunctionsA. Vehicle / mobile patrol.

1. Ensure the guard has the necessary tools to perform the job (forms, reports, memo book, pen/pencil).

2. Safely operate mobile patrols.

3. High profile and high visibility.

4. Random patrols.



Patrol FunctionsB. Foot patrol.


2. Maintain high profile and high visibility.

3. Maintain random patrols.

4. Be aware of environmental factors.

5. Know patrol zones, sectors or posts.



Patrol FunctionsC. Fixed post.


2. Access and dispatch procedures.

3. Operate security equipment.

4. Be aware of common distractions.

5. Review post orders each shift.



Summary

1. Identify the functions and responsibilities of a security guard required at the specific work site.

2. Define industry and site specific tasks that a security guard may be asked to perform at their work place.

3. Identify specific response methods to emergency situations which are consistent with the security guard role and function.




Summary

4. Identify, where appropriate, the patrol-function of a security guard for the following types of patrol:

a. Mobile Patrol.

b. Foot Patrol.

c. Fixed Post.



Unit Two: Legal Powersand Limitations


Unit Two: Legal Powers and Limitations Slide 2

Lesson Objectives

1. Identify the security guard’s arrest/custody procedures at the specific work environment.

2. Identify the types of crimes that may be encountered on specific work sites.

3. Explain justification of use of force, including deadly physical force, by a security guard/private citizen.

a. Effecting an arrest.b. Defense of a third person.

4. Identify the security guard’s arrest authority and limitations in the workplace.




Arrest / Custody Procedures

A. Incident evaluation.

1. Investigation will decide course of action.

2. Not every incident will lead to an arrest.

3. Defuse, not escalate.

4. If no arrest - control it through professional manner.a. Know the conditions for a citizen’s arrest.

5. Obtain factual knowledge of the situation prior to taking action.

a. Determine if a crime was even committed.



Arrest / Custody ProceduresB. Courses of action.

1. Verbal resolution.a. Use a calm, professional manner.

b. Inform subject of rules and regulations.

c. Conversation should not be prolonged.

d. No physical contact.




B. Courses of action.

2. Removal from premises.

a. Inform subject that the property is private (if appropriate).

b. Inform subject of rules and regulations.

c. Ask subject to exit the property.

d. If subject does not comply, repeat the above steps. Failure to comply, may result in arrest for trespassing.

e. Use command presence.




B. Courses of action.

3. Arrest.

a. Powers of arrest limited to citizen's arrest.

b. Be aware of all the facts.

c. Determine that a crime was in-fact committed.

1) The arrestee must be the person the security guard observed committing the crime.

d. No arrest should be effected if it is contrary to the client/ employer policy or if an arrest would endanger a life.

e. As a last resort, use only the amount of force necessary to effect the arrest.




C. Custody.

1. A person is in custody if their freedom of movement has been taken when a security guard:

a. Blocks a person’s exit.

b. Verbally issues a threat/fear of bodily harm.

c. Uses physical force.

2. A security guard is responsible for the safety and well being of the subject in custody.




C. Custody.

3. Only the amount of force necessary to detain the subject may be used.

4. Must insure the safety and well being of the person in custody.

a. Constant supervision.

b. Pat search for weapons (same sex).

c. Pre - determined holding area (checked and free of dangerous instruments).

d. Searches by a private citizen includes searching belongings, not an individual's person.




C. Custody.

5. Must deliver the person arrested to the custody of the local police having jurisdiction without delay.

6. While no constitutional protections attach when a private citizen takes a suspect into custody; please note that a security guard and/or his employer may be civilly liable for holding a suspect.



Types of Crimes Encountered

A. Trespass.

B. Criminal Trespass in Third Degree.

C. Criminal Trespass in the Second Degree.

D. Criminal Trespass in the First Degree.

E. Burglary in the Third Degree.

F. Burglary in the Second Degree.




G. Burglary in the First Degree

H. Robbery in the Third Degree.

I. Robbery in the Second Degree.

J. Robbery in the First Degree.

K. Petit Larceny.

L. Grand Larceny in the Fourth Degree.

M. Grand Larceny in the Third Degree.




N. Grand Larceny in the Second Degree.

O. Grand Larceny in the First Degree.

P. Disorderly Conduct.

Q. Harassment in the First Degree.

R. Harassment in Second Degree.

S. Assault in the Second Degree.

T. Assault in the First Degree.



Liability and Consequences

A. False imprisonment (false arrest).

1. Against the will of the detainee, with or without process of law.

2. Elements of false imprisonment:a. Intention to confine plaintiff.

b. Detainee conscious of confinement.

c. Lack of consent to confinement.

d. Confinement was not otherwise privileged.




B. Use of force.

1. Security guards may be held liable both civilly and/or criminally for using excessive force.

C. Punitive Damages.

1. Punitive damages are awarded when the defendant acts recklessly, willfully or maliciously with a design to injure the plaintiff.




D. Defense of lawful detention.

1. The person was detained in a reasonable manner and for not more than a reasonable time to permit such investigation or questioning by the owner of the retail mercantile establishment, his authorized employee, and that such owner or employee had reasonable grounds to believe that the person so detained was guilty of criminal possession of an anti-security item or was committing or attempting to commit larceny.




E. Participating in cases once a claim has been made.

1. Preserve physical evidence.

2. Obtain witness statements.

3. Prepare incident reports.

4. Refuse to speak to unknown parties and advise other employees to act likewise.



Justification of the Use of ForceA. Definitions (Penal Law Article § 35).

1. Physical Injury - impairment of physical condition or substantial pain.

2. Serious Physical Injury - physical injury which creates a substantial risk of death, or which causes death or serious and protracted disfigurement, protracted impairment of health or protracted loss or impairment of the function of any bodily organ.



Justification of the Use of Force

B. Justification, Use of Force/Deadly Physical Force (Penal Law Article § 35).

1. To defend yourself or another person from physical force. Also, if force is necessary to effect an arrest or to prevent an escape from custody of a person who they reasonably believe to have committed an offense and who in-fact committed such offense.

2. The force must be commensurate with the amount of force being used upon the security guard or another person and necessary to bring the situation under control.



Justification of the Use of Force

C. Use of physical force in the defense of a person (Penal Law §35.15).

1. Force required to defend oneself or a third person from the use or imminent use of unlawful physical force, unless:

a. The aggressor was provoked; or

b. The victim retreats but the aggressor persists; or

c. The physical force involved is the product of a combat by agreement not specifically authorized by law.



Arrest Authority / Limitations

A. Employer limitations.

1. Arrest authority governed by employer policy.

a. Employer’s decision to permit arrests.

b. Security guard and the company may be held civilly liable for conduct beyond the scope of the security guards authority.



Arrest Authority / LimitationsA. Employer limitations.

2. With the same authority of a private citizen, a security guard is permitted to make an arrest:

a. If they witness any offense.

b. For a felony when the person being arrested has in-fact committed such felony.

c. Must inform the arrestee of the reason for arrest unless they encounter physical resistance, etc.

d. The security guard may use such physical force as is justifiable pursuant to the Penal Law.

e. A security guard's arrest authority granted by the NYS Criminal Procedure Law does not extend beyond that of any private citizen.



Summary

1. Identify the security guard’s arrest/custody procedures at specific work environment.

2. Identify the types of crimes that may be encountered on specific work sites.

3. Explain justification of use of force, including deadly physical force, by a security guard/private citizen.

a. Defense of a third person.b. Effecting an arrest.

4. Identify the security guard’s arrest authority and limitations in the workplace.



Unit Three: Emergency Situations


Unit Three: Emergency Situations Slide 2

Lesson Objectives

1. Identify the importance of developing a comprehensive emergency preparedness plan.

2. Identify, where appropriate, the proper response to each of the following emergencies in the work environment:1. Fire.2. Bomb & Terrorist Threat.3. Strike/Picket.4. Medical Emergency.5. Natural Disaster.6. Man-made Disaster (terrorism).7. Crime in Progress.




Lesson Objectives

3. List appropriate procedures for handling ahazardous materials incident on the job site, where appropriate.




Comprehensive Emergency Preparedness Plan

A. A “plan” - step-by-step guidelines to be followed in an emergency situation.

B. The importance of a comprehensive plan.1. Establish a preplanned course of action.

2. Insure maximum utilization resources.

3. Outline specific responsibilities for all involved.

4. Establish a chain of command.

5. Identify security department’s responsibilities.

6. Create an instructional format for training.




C. Guidelines for action by security personnel.

1. Review plan to ensure an understanding of:a. Security department.

b. Individual security guard assignments.

c. Other departments/agencies.

2. Understand the emergency preparedness plan.

3. Conduct practice sessions (drills).




D. Follow Incident Command System (ICS). A plan may include:

1. Notification.

2. Employee notification.

3. Response.

4. Recovery.

5. Documentation.




A. Fire. Greatest destroyer of property.

1. Fire emergency preparedness plan.

a. Lists vital building information (fire exits).

b. If applicable, identifies duties of the fire brigade or floor wardens.

c. Offers educational guidelines in the form of drills.



Response to Emergency Situations2. Smoke is the primary killer. Effects of smoke and

method of escape include:

a. Smoke rises when hot and will be heavy and dense at the ceiling working downward to the floor.

b. Oxygen is more likely to be available near the floor.

c. Some buildings may have florescent numbers at the bottom of doors to assist escape.

d. A wet towel, cloth or article of clothing can serve as a temporary smoke filter.



Response to Emergency Situations3. Exits may be blocked. The security guard may

need to create an area of refuge:

a. Supply of fresh air.

b. Telephone to update emergency services.

c. Wet clothing, towels, etc. can be used to seal vents and the bottom of doors.

d. Fill garbage cans, bath tub, etc. with water, if possible.

e. Break windows as a last resort.



Response to Emergency Situations4. Notification and response - calling for help is the

first priority.

a. Pulling the nearest manual pull station.

b. Call the company emergency telephone number or 911.

c. Prevent the use of elevators, use the nearest stairwell.

d. Close doors to prevent the spread of smoke or fire.

e. If conditions do not pose a personal threat, attempt to contain or extinguish the fire.




5. Know how to operate a fire extinguisher using the PASS method:

a. P - Pull the pin.

b. A - Aim the hose.

c. S - Squeeze the lever.

d. S -Sweep the base of the fire.

6. Many companies train security guards to be “first responders”.



Response to Emergency Situations7. Typical duties of "first responders".

a. Evacuation.

b. Directing the fire department to the scene.

c. Communicating conditions to a central fire command.

d. If conditions do not pose a personal threat, extinguish the fire.

e. Proper response method to the floor of alarm.

1) Approach by using the stairwell from the floor below.2) Feel the stair door for heat.3) If no heat is detected, crack the door to check for smoke.4) Investigate if conditions permit.



Response to Emergency Situations8. Prevention and safety precautions.

a. Exits (must be clearly marked) and

1) Open in the direction of egress.

2) Clear of obstruction at all times with at least three feet of passage.

3) Remain unlocked at all times or have fail-safe locks.

b. Arson is the largest single cause of fire in office buildings.

1) Remove trash daily.

2) Secure flammable liquids appropriately.



Response to Emergency Situations8. Prevention and safety precautions.

b. Arson is the largest single cause of fire in office buildings. (cont.)

3) Be suspicious of anyone in possession of flammable liquids or combustible materials.

4) Verbal threats of fire during an argument.

5) Fire doors that have been intentionally blocked or locked.

6) Disabled fire alarm systems.

7) Damaged electrical outlets or wiring.

8) Combustible materials near sources of heat



Response to Emergency SituationsB. Bomb Threats: All threats should be treated as

genuine until proven otherwise.

1. Threats often made, or relayed, to the security department.

2. Often received during non-business hours.

3. Security guards may find a "suspicious package" on patrol.

4. Receiving a bomb threat.

a. By telephone.



Response to Emergency Situations4. Receiving a bomb threat.

a. By telephone (continued)

1) Keep caller on the phone as long as possible, and attempt to obtain the following information:

a) Location of bomb.

b) What it looks like.

c) When is it due to explode.

d) Who placed the bomb, and why.

e) Name and address of caller.



Response to Emergency Situations4. Receiving a bomb threat.

a. By telephone (continued)

2) Ensure that the phone on which the threat was made is not used pending investigation.

3) Notify the police (via 911 if available).

4) Provide as much information as possible.

3) Notify management and security supervisor.

4) Complete a bomb threat checklist as soon as possible.




5. Initiating a search.

a. Any area that is the specific target of the threat should be searched as soon as possible. Favorite hiding places for bombs are:

1) Stairwells.

2) Bathrooms, locked or unlocked.

3) Trash bins.

4) Ornamental planters, behind bushes or in flower beds.

5) Parking areas near or in buildings.




5. Initiating a search.a. (cont.)

6) Parking areas near or in buildings.

7) Parked vehicles.

8) Cautionary note: Any out of place object may be a potential bomb.

Response to Emergency Situations6. Finding a suspicious object.

a. Report the exact location and description of the object.

b. Do not use cellular phones or two-way radios.

1) Warn other building staff not to use portable radios, e.g. building engineers, custodial staff, etc.

c. Do not touch or attempt to physically examine the object.






C. Strike.

1. Strikes can be based on:

a. Economic disputes.

b. Protests alleging an unfair labor practices.

2. A picket action is an attempt to gain publicity.

a. Politics and government.

b. Social causes.

c. Policy decisions by a company.




3. Role of the security department.a. Primary role.

1) Reduction or elimination of through planning.

2) Proper deployment of resources.

3) Appropriate response.

b. Preparation.

1) Will employer conduct business as usual?

2) If not, will employees who wish to report to work be permitted access.



Response to Emergency Situations3. Role of the security department.

b. Preparation. (cont.)

3) What is the chain of command?

4) Will criminal complaints be followed up on?

5) Will there be documentary coverage of the strike, i.e., photography, television and/or sound recordings?

6) Will the Incident Command System be initiated (reference Unit 9)?




4. Procedures:

a. Notify supervisor and management per SOP.

b. Assess situation (access control measures).

c. Take steps to protect records and data.

d. Off-site back-up of files and data.

e. Maintain post unless otherwise instructed.

f. Follow SOP.


D. Medical Emergencies. Secure the following information:

1. Specific location.

2. Specific nature of the emergency.

3. Ask if an ambulance is needed.

4. Obtain the name, age, and sex of the sick or injured person.

5. Relay above information to police or EMS.






6. Make notifications as per SOP.

7. Respond to the medical emergency and render whatever assistance is necessary.

8. Once the police or an ambulance has been requested:

a. If applicable, arrange for an elevator.

b. Escort the responding police/ambulance.

9. Prepare a written report.

10. Aftermath/cleanup.



Response to Emergency SituationsE. Natural disasters.

1. Natural disaster situations.a. High winds

b. Floods.

c. Fires.

d. Thunderstorms.

e. Earthquakes/building collapses.

f. Snowstorms/blizzards.




2. Before disaster strikes:

a. Constantly monitor the storm's progress.

b. Evaluate security staff needs.

c. Evaluate the possibility of evacuation.

d. Conduct security prevention checks.

e. Make sure emergency equipment is in working order.




3. When disaster strikes.

a. Make all notifications.

b. Patrols for damage or dangerous building conditions.

c. Establish emergency access controls.

d. Security guards should keep themselves informed.

e. Keep other employees informed.

1) Stay calm, reassuring.

2) Only answer questions when you know the answer.




4. When the disaster subsides.

a. Inspect all facilities for damage or unsafe conditions.

b. Resume normal operations.

c. Prepare the necessary reports.



Response to Emergency SituationsF. Man-made disasters (terrorism).

1. References section 10 – Terrorism.

2. Motivation for Terrorist acts.a. Religious ties to faith with hatred towards others.

b. Formalized Terrorist Group goals and philosophy.

c. Radical Extremist movement.

3. Weapons of Mass Destruction (WMD) (C-BRNE).a. Chemical.b. Biological.c. Radiological.d. Nuclear.e. Explosive (used in 70% of all attacks).




4. Call 911 if:

a. Suspicious individuals appear to be avoiding security.

b. People appear to be exhibiting symptoms: difficulty breathing, choking, laying on the ground, reddish face or complaining of exposure to chemicals.

c. Hear or see explosion, bright flash.

d. Smell strange odor, feel sick.

e. Smell smoke in or around a building.



Response to Emergency SituationsG. Crimes in progress.

1. The following variables must be considered:

a. Evaluation of the situation.

b. Personal safety and the safety of others.

c. The type of crime.

d. The means available to intercede effectively.

e. Company SOP.

1) The employer may require a limited response of calling the police.




2. Make the proper notifications.

3. Provide information to responding police officers.a. Complete location.

b. Type of crime.

c. Description of perpetrator(s).

d. Weapons used.

e. Company contact person.

f. Number of detainees.



Response to Emergency Situations4. Secure evidence.

a. Do not touch anything.

b. Seal the room or cordon off area.

c. Stand post until relieved.

d. Restrict access.

e. Obtain the name and shield number of the police officer assuming control of the crime scene.

f. Gather names of witnesses.

g. Interview of victim(s) and perpetrator(s) done by the police.



Summary

1. Identify the importance of developing a comprehensive emergency preparedness plan.

2. Identify, where appropriate, the proper response to each of the following emergencies in the work environment:1. Fire.2. Bomb & bomb threat.3. Strike/picket.4. Medical emergency.5. Natural disaster.6. Man-made disaster (terrorism).7. Crime in progress.




Summary

3. List appropriate procedures for handling ahazardous materials incident on the job site, where appropriate.



Unit Four: Communication andPublic Relations


Unit Four: Communications and Public Relations

Slide 2

Lesson Objectives

1. Identity, where appropriate, the proper communication methods for each of the following in the security guard’s workplace:

1. Telephone.2. Radio.3. Public Address System

2. Identify the appropriate methods and procedures for interpersonal contacts with culturally diverse groups.

3. Identify the proper procedures for inquiries/requests for information from the public and the media.




Slide 3

The Communication ProcessEffective communication and good public

relations contribute to the success of a company and the security mission.

Communication – the exchange of information between individuals using signs, symbols, or behavior.

Public relations – the business of inducing the public to have understanding for, and goodwill toward, a person, firm or institution.



Slide 4

Proper Communication Methods

A. Basic communication skills.

1. Positive approaches.

a. “I would like…”

b. “Can you help me understand…”

2. Negative approaches.

a. “You never…”

b. “But…”



Slide 5


B. Telephone communications.

1. Be clear and articulate.

2. Do not argue.

3. Take accurate written messages.

4. Never make unauthorized calls.



Slide 6


C. Radio communications.

1. Inventory control of radios must be maintained.

2. Keep the volume at a reasonable level and use the proper codes.

3. Speak in a clear voice and ask for acknowledgement.

4. Do not use radios during a bomb threat or discovery of a bomb.



Slide 7


D. Public address system.

1. Make announcements and provide instructions.

2. Make announcements to facilitate reuniting lost persons.

3. Address large groups.

4. Be brief and to the point.



Slide 8

Contacts with Culturally Diverse Groups

A. As a security guard you will probably come into contact with a great number of people from a wide range of differing backgrounds, cultures, personal beliefs and lifestyles.

1. Be aware of your own prejudices.

a. Prejudice - a pre-conceived judgment or opinion. Security Guards must have a willingness to contrast their own beliefs with those of others in a non-judgmental fashion.

2. Be aware of your own stereotypes and pre-conceived notions.



Slide 9


a. Age.

b. Sex.

c. Physical appearance.

d. Religion.

e. Race.

f. Ethnic background.

3. Have knowledge of your own background and cultural heritage.

4. Seek training and experience involving different peoples to help to increase understanding and sensitivity. Be sensitive to:



Slide 10


4. Seek training and experience involving different peoples to help to increase understanding and sensitivity. Be sensitive to:

7. Lifestyle.

8. Values/Beliefs.

9. Family structure.

10. Traditions.

11. Physical disability.

12. Mental disability.

13. Homelessness.



Slide 11

Requests for InformationA. Security guards may receive requests for

information.

B. Be courteous, professional and clear on what is being requested.1. Follow company policy for producing and

providing information.

C. Most companies have staff designated as public information officers.1. Be familiar with the company directives on

notifications.

Requests for Information

D. If information is marked as confidential, assume that all other information is to be handled in the same fashion.

On the Job Training Course for Security Guards


Slide 12



Slide 13

Summary

1. Identity, where appropriate, the proper communication methods for each of the following in the security guard’s workplace:

1. Telephone.2. Radio.3. Public Address System

2. Identify the appropriate methods and procedures for interpersonal contacts with culturally diverse groups.

3. Identify the proper procedures for inquiries/requests for information from the public and the media.



Unit Five: Access Control


Unit Five: Access Control Slide 2

Lesson Objectives

1. Identify, where appropriate, specific physical barriers that assist the security guard in controlling/monitoring movement.

2. Identify proper forms of identification that are acceptable for gaining access at the location.

3. Identify types of physical threats that may be encountered at the location.




Access Control

Access Control - any means utilized to prevent or limit admittance to a given area.

Five primary goals of access control:

1. Define the area to be protected;

2. Deter illegal entry;

3. Detect unauthorized entry;

4. Delay unauthorized entry;

5. Direct the flow of traffic.



Physical Barriers

A. Physical barriers are broken into three main "layers". Those layers are:

1. Outer - consisting of fencing, lighting, alarms, gates, concrete blast barriers etc.

2. Middle - comprised of building walls, doors, locks, roofs, etc.

3. Inner - consisting of interior measures such as doors, sensors, signs, safes, etc.



Physical Barriers

B. Physical barriers are tangible - not procedural measures. For example:1. Fixed guard posts.

2. Signs.

3. Key and lock systems.

4. Electronic security systems.

5. Architectural barrier.



Acceptable Forms of Identification

A. An identification program distinguishes:1. Employee identification and access.

2. Non-employee identification.

3. Vehicle identification.

B. Formal identification card is most common method.1. Driver License.

2. Company issued identification, etc.




C. The success of an identification card depends on it’s:

1. Resistance to duplication.

2. Unique features.

3. Clear guidelines.

Acceptable Forms of IdentificationD. Acceptable Identification:

1. New York State Driver License or a non-driver photo id-card.

2. US Passport.

3. Resident Alien Card.

4. Out of state driver license with supporting documentation.

5. Company photo id card.

6. NYS Security Guard Registration Card issued by NYS Department of State.

7. Foreign passport with visa.




D. Acceptable Identification: 8. Certificate of Citizenship.

9. Certificate of Naturalization.

10. Foreign passport with a valid I-551 stamp.

11. Permanent Resident Card (form I-551).

12. US Re-entry Permit (I-327).

13. US Refugee Travel Document (I-571).

14. US Employment Authorization Card.

15. US Military photo id card. General On the Job Training Course for Security Guards





E. The following documents may be used in conjunction with an out of state driver license:1. Social Security Card.

2. School identification card.

3. Birth certificate.

4. Business card.

5. USA systems identification.

6. International drivers license (fraud: no such document exists).

7. Any identification you’ve never seen before.




F. Fraudulent identification.

1. Forgers fail to exert the same energy on the back side of the document.

2. They fail to “spell-check”.

3. They use “retired” documents.

4. No anti-tampering features.




G. To detect falsified identification a security guard must look for the following:

1. Tears, obliterations, peeling, lacerations, etching, or removal of surface laminate.

2. “lumpheads”.

3. Absence of anti-forgery devices.




H. New York State Driver License:

1. Front should feel “gritty”.

2. Back should feel smooth.

3. Bend the license.

a. Should go back to normal – no creases should be visible.




I. Documentation is vitally important to the success of your access control program.

J. Access control logs serve as legal documents in litigation, and allow the security department to better monitor access. Typical logs include:

1. Vehicle traffic (in/out; employee & non-employee).

2. Pedestrian traffic (after hours).

3. Visitor logs (times, destination).




J. Access control logs (cont.)

4. Truck activity.

5. Contractor logs.

K. Accuracy and legibility of your records will enhance your ability to regulate the flow of people in to and out of your facility.



Physical ThreatsA. A lapse in access control could have a

negative impact on the safety of the employees in your facility.

B. Situations which threaten the effectiveness of the access control program include:1. Terrorism.

2. Sabotage.

3. Espionage.

4. Bombing.

5. Domestic violence.

6. Workplace violence.



Physical ThreatsC. Crime prevention is a secondary benefit

of an effective access control program.



Summary

1. Identify, where appropriate, specific physical barriers that assist the security guard in controlling/monitoring movement.

2. Identify proper forms of identification that are acceptable for gaining access at the location.

3. Identify types of physical threats that may be encountered at the location.



Unit Six: Ethics and Conduct


Unit Six: Ethics and Conduct Slide 2

Lesson Objectives

1. Identify the duties and responsibilities for the following components of the code of ethics for security guards:

a. Protection of life and property.

b. Performance of duties with honesty and integrity.

c. Discharge of duties without prejudice.

d. Reporting of violations of law or work rules to supervisor.

e. Gratuities.




Ethics and Conduct for Security Guards

A. The manner in which security guards conduct themselves has an impact on whether a business succeeds or fails. Qualities of a good security guard include:

1. Competency.2. Positive, eager attitude.3. Ethical manner.

B. Ethics - the principles of conduct governing an individual or a group.



Code of Ethics for Security Guards

A. To protect life and property – the first tenet of the Code of Ethics.1. Enforcement of all rules, regulations, laws and

ordinances.

2. Perform duties with professionalism.

3. Violation of procedures and rules may result in personal or property damage.

4. Perform duties in a sober and alert manner.

5. Only disclose company information to authorized persons.

6. Report criminal.




B. Carry out duties with honesty and integrity.

1. Honesty - fair and straight forward conduct, or a refusal to lie, steal, or deceive.

2. Integrity - firm adherence to a code of moral values, or incorruptibility- synonymous with honesty.

3. Violations of honesty and integrity include:

a. Theft of goods.

b. Theft of time.




3. Violations of honesty and integrity include:

c. Theft of or unauthorized disclosure of information.

d. Unauthorized use of company property.

e. Falsification of reports and records.

f. Sleeping on duty.

g. Telephone abuse and misuse.

h. Falsification of reports and records.

i. Sleeping on duty.




C. To discharge duties without prejudice.

1. Prejudice - pre-conceived judgment, or an opinion or learning formed without just grounds which lead to injury or damage from the disregard of one's rights.

2. Prejudice is usually based on, but not limited to:

a. Race. e. Age.

b. Religion. f. Physical disability.

c. Sex. g. Homelessness.

d. Sexual Orientation. h. Personal appearance.




C. To discharge duties without prejudice.

3. Security guards must develop an awareness and tolerance of cultural diversity.

4. Many people have special needs and it is necessary to make allowances (Americans with Disabilities Act).




D. To report violations of laws or work rules to a supervisor.

1. A security guard's responsibility is to protect life and property.

2. Remain alert and aware of all situations which represent hazards including co-workers who violate policy and procedure.

3. Reporting violations of law require that the guard promptly report them to his or her supervisor and document that report properly.

a. If the illegality creates a serious threat to life or property, the security guard may be compelled to take immediate action beyond reporting.



Code of Ethics for Security GuardsE. No gratuities.

1. Anticipation of a reward is unprofessional.

2. The effect of accepting a gratuity:a. Transference of loyalty.

b. Hesitation in taking action against a person who rewards them.

c. Reflects poorly on both the security guard and the company.

d. Gratuities foster an atmosphere wherein company policies and rules, and in some cases laws, are disregarded.

3. The Code of Ethics forbids a security guard from accepting gratuities without the knowledge and consent of his or her employer.



Summary

1. Identify the duties and responsibilities for the following components of the code of ethics for security guards:

a. Protection of life and property.

b. Performance of duties with honesty and integrity.

c. Discharge of duties without prejudice.

d. Reporting of violations of law or work rules to supervisor.

e. Accepting gratuities.



Unit Seven: Report Writing


Unit Seven: Report Writing Slide 2

Lesson Objectives

1. Identify, where appropriate, report forms or logs for the work site.

2. Identify proper content and sequence of information recorded in report forms or logs.

3. Define the needs and methods for proofreading and correcting a report.

Upon completion of this section the student, without reference to notes, will be able to:



Report Writing

A. Reports create a retrievable record of an incident, situation, or observation.

B. What formats are used?

1. Fill-in-the-blank.

2. One paragraph memorandum.

3. Multi-page comprehensive document.

4. Combination format.



Report Writing

C. Why are reports important?

1. Provide historical record.2. Used in litigation (civil & criminal). 3. Provide audit and inventory control.4. For insurance claims and risk analysis.5. Used in personnel actions (promotion and

punitive).6. Determine policy implications.7. Access control.



Report Writing

D. How long are reports on file?

1. Duration is dictated by law or company policy.

E. Basic information for reports.

1. When.2. Where.3. Who.4. What.5. How.6. Why.



Report Writing

F. Good reports are (ACCOUNT).

1. A ccurate.2. C omplete.3. C oncise.4. O rganized.5. U nderstandable.6. N eat.7. T imely.



Report Writing

G. Factual information is the basis of a well written report.

1. Key to conclusions.

2. Groundwork for recommendations.



Report Forms and Logs for the Work Site

A. Activity report / daily report form.

1. Used to record a security guard's activities during a particular shift or tour of duty.

2. Information to be included in this report.

a. Date.b. Name and rank.c. Location.d. Activity narrative.e. Special notations – note anything out of the ordinary. f. Signature.




B. Parking permits.

1. Used as an access control measure.

2. Information to be included on the permit.

a. Date.b. Vehicle – include license plate number.c. Permit Number.d. Signature.e. Visitor logs/pass.




C. A visitor pass or log book entry.

1. Used to identify/track persons in the facility.

2. Information to be included on the permit.

a. Date.b. Identification.c. Sign in / Sign out time.d. Signature.




D. Safety violation notice.

1. Used to identify violations of employer rules or laws.

2. Information to be included in the notice.

a. Type of Violation.b. Date/time.c. Signature.




E. Property pass.

1. Used to record movement in the facility.

2. Information to be included on the pass.

a. Property.b. Date/Time.c. Signature.

F. Other report forms/Logs – site specific.

1. Identify purpose/use of report.

2. Identify what information must be included.



Content and Sequence of Reports

A. Field notes. Brief, written facts.

1. Purpose.a. To prepare a report.

b. Refresh memory for follow-up interviews.

c. To use in suspect questioning.

d. Review before court testimony.




A. Field notes.

2. Criteria for field notes.a. Legible.

b. Understandable.

c. Concise.

d. Complete.

e. Accurate.




A. Field notes.

3. Fine points of note taking.

a. Ask open ended questions.

b. Be prepared - have notebook and pen ready.

c. Be timely - direct the conversation.

d. Be considerate - think of good public relations.

e. Use plain language - no jargon.



Content and Sequence of ReportsB. Principles of a good report.

1. A complete and comprehensive report will include the following elements:a. When?

b. Where?

c. Who?

d. What?

e. How?

f. Why?




C. Sequence for a formal report.

1. Gather.

2. Record.

3. Organize.

4. Write.

5. Evaluate.




D. Factors common to good reports (ACCOUNT).1. A ccurate - precise information about who, what, when, etc.

2. C omplete - give the reader the entire story.

3. C oncise - no opinion or speculation.

4. O rganized - a chronological and logical format.

5. U nderstandable - use simple words, no jargon.

6. N eat - typewritten or carefully handwritten.

7. T imely - file as soon as practicable.



Proofreading and Correcting Reports

A. A quality, error free report will result in success.

B. The report will become an official business record once it is filed.

C. Consider:

1. Punctuation.2. Grammar.3. Spelling.4. Content.




D. Use simple words.

1. Express, do not impress.

E. Considerations for content.

1. Use of specific, versus abstract, language and fact versus opinion.




F. Considerations for spelling.

1. Use Simple words.

2. Names - ask someone to spell it for you.

G. Considerations for grammar.

1. Tense - use the past tense.

2. Voice - active voice.



Summary

1. Identify, where appropriate, report forms or logs for the work site.

2. Identify proper content and sequence of information recorded in report forms or logs.

3. Define the needs and methods for proofreading and correcting a report.

Upon completion of this section the student, without reference to notes, will be able to:


Unit Eight: Overview of theIncident Command System


Unit Eight: Overview of the Incident Command System

Slide 2

Lesson Objectives

1. Define the Incident Command System (ICS).

2. Identify the three major goals of the immediate responding security guard at an incident.

3. List the six critical tasks of a first responder.




Slide 3

Incident Command System

A. The Incident Command System (ICS) involves management through:1. Goals and objectives.

2. Delegation.

3. Empowerment.

4. Collaboration.

B. ICS - a standardized, on scene, integrated organizational structure consistent with needs and demands of the incident.



Slide 4


C. Efficient and coordinated use of resources.

1. Increases safety of personnel.

2. Maximizes resources.

3. Consolidates large numbers of single resources.

4. Coordinates communications.

5. Provides accountability.

6. Reduces “freelancing.”



Slide 5


D. Is flexible for use in small and large incidents.

A. Building evacuation.

B. Natural disasters.

E. Can be used during:

1. Planned events.

2. Emergencies.



Slide 6


F. Functions of ICS1. Command.

a. Overall management of incident.

b. Assess priorities.

c. Determine goals and objectives.

d. Develop action plan.

e. Develop organizational structure.

f. Manage resources.

g. Coordinate activities.



Slide 7


F. Functions of ICS

2. Operations.

a. Management of tactical operations.

3. Planning.

a. Situation status.

b. Resource status.

c. Reporting on above.



Slide 8


F. Functions of ICS

4. Logistics.

a. Inventory management and control.

5. Finance.

a. Manages budget.

b. Disbursal of funds.

c. Equipment costs.

d. Cost recovery.



Slide 9

ICS – Unified Command

A. Security guards are trained to cooperate with emergency service providers.

B. Security guards arriving upon an incident should establish a command post.

C. Involved agency leaders / company managers should meet promptly to:

1. Coordinate resources.

2. Designate an incident commander.

3. Establish a central command location.



Slide 10

ICS – Unified Command

D. Demands may increase or decrease during an incident.

1. Fire.

a. Security services primary in initiating the alarm and evacuation procedures.

b. Fire services primary while combating flames.

c. Law enforcement services primary during an ensuing investigation.



Slide 11

Three Major Goals of ICS Responders

1. Safety of all personnel.

2. Initial assessment.

3. Take action to alleviate / mitigate the problem (if possible).



Slide 12

Critical Tasks of the 1st Responder1. Clear a radio frequency; assign a priority

frequency (if appropriate).

2. Establish an inner perimeter.

a. As close to the incident as safety allows.

b. Staff by identifiable, uniformed security guards.



Slide 13

Critical Tasks of the 1st Responder

3. Establish an outer perimeter.

a. Provides a safety/work zone.

1) Crowd control.

2) Media control.

3) Resources control.

b. Contained by identifiable staff or objects (e.g., tape, cones, vehicles, signs).



Slide 14

Critical Tasks of the 1st Responder

4. Establish command post location.

5. Establish a staging area.a. Ensure that the area is large enough to allow for

movement of vehicles in and out.

b. Be familiar with employer’s facility plan.

6. Request additional resources promptly.a. Police.

b. Fire / EMS.



Slide 15

Summary

1. Define the Incident Command System (ICS).

2. Identify the three major goals of the immediate responding security guard at an incident.

3. List the six critical tasks of a first responder.



Unit Ten: Review and Examination


Unit Ten: Review and Examination Slide 2

Agenda

The instructor and student shall:

1. Review the training objectives in the first 9 Modules.

2. The student must successfully complete the On-The-Job Training Course Exam in written form with a minimum score of 70 percent to satisfactorily complete this mandated training.


Unit Ten: Review and Examination Slide 3

Contact InformationSchool Director

1. Course materials2. Rules and regulations3. Certificates4. Tuition

NYS Department of State, Division of Licensing

Services

1. Security guard registration cards

2. License fees3. License renewals

www.dos.state.ny.us

(518) 474-4429 – outside NYC

(212) 417-5747 - NYC

http://www.dos.state.ny.us/�

general on the job training course for security...

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