general practice assessment questionnaire data hetherington group practice 2013/14 55 responses
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General Practice Assessment Questionnaire Data
Hetherington Group Practice
2013/14
55 responses
Q1: How helpful do you find the receptionists at your GP practice?
Q1: how helpful do you find the receptionists at your GP practice?
30%
70%
Very helpful
fairly helpful
not very helpful
Not at all helpful
Q2: How easy is it to get through to someone at your GP practice on the phone?
24%
53%
18%
5%0%0% Very easy
Fairly easy
Not very easy
Not at all easy
Don't know
Haven't tried
54 responses [100%]
Q3: How easy is it to speak to a doctor or nurse on the phone at your GP practice?
37%
47%
10%
2%4%Very easy
Fairly easy
Not very easy
Not at all easy
Don't know / haven't tried
Q4: If you need to see a GP urgently, can you normally get seen on the same day?
51%
16%
33%Yes
No
Don't know / Neverneeded to
Q5: How important is it to you to be able to book appointments ahead of time in your practice?
91%
9%
Important
Not important
Q6: How easy is it to book ahead in your practice?
20%
30%35%
7%
4% 4%
Very easy
Fairly easy
Not very easy
Not at all easy
Don't know
Haven't tried
Q7 / Q8
0
10
20
30
40
50
60
In Person By phone Online Doesn't apply
How do you normally book your appointments at your practice?
Which of the following methods would you prefer to use to book appointments at your practice?
Q9/10: How quickly do you usually get seen [when you want to see a particular doctor]?
0
1
2
3
4
5
6
7
8
Same day or nextday
2-4 days 5 days I don't usuallyneed to be seen
quickly
Don't know,never tried
Excellent Very good Good Fair Poor Very poor Does not apply
Q11/12: How quickly do you usually get seen [when you are willing to see any doctor]?
0
2
4
6
8
10
12
Same day or nextday
2-4 days 5 days I don't usually needto be seen quickly
Don't know, nevertried
Excellent Very good Good Fair Poor Very poor Does not apply
Q13/14: How long did you wait for your [most recent] consultation to start?
0
1
2
3
4
5
6
7
8
9
10
Less than 5minutes
5 - 10 minutes 11-20 minutes 21- 30 mnutes More than 30minutes
There was noset time for my
consultation
Excellent Very good Good Fair Poor Very poor Does not apply
77%
17%
6%
Yes
No
Don't know
Opening TimesQ15: Is the practice currently open at times that are convenient to you?
Don’t know
Q16: Which of the following additional opening hours would make it easier for you to see or speak to someone?
No
Yes
19%
11%
21%
30%
13%
6%
Before 8am At lunchtime After 6:30pm
On a Saturday On a Sunday None of these
Seeing doctor of choiceQ17: Is there a particular GP you usually prefer to
see or speak to?
Q18: How often do you see or speak to the GP
you prefer?
Yes
No
There’s usually only one doctor in my surgery
Q19 – 23 How good was the last GP at:
0
5
10
15
20
25
30
35
Giving you enoughtime
Listening to you Explaining tests andtreatments
Involving you indecisions about your
care
Treating you with careand concern
Very good Good Fair Poor Very poor Does not apply
Q24: Did you have confidence and trust in the GP you saw or spoke to?
74%
24%
2%0%
Yes, definitley
Yes, to some extent
No, not at all
Don't know / can't say
Q25 – 29: How good was the last nurse at:
0
5
10
15
20
25
Giving youenough time
Listening toyou
Explainingtests and
treatments
Involving youin decisionsabout your
care
Treating youwith care and
concern
Very good Good Fair Poor Very poor Does not apply
Q30: Did you have confidence and trust in the nurse you saw or spoke to?
62%
19%
3%
16%
Yes, definitley
Yes, to some extent
No, not at all
Don't know / can't say
Q31-33How well does the practice help you to:
0
5
10
15
20
25
30
35
40
understand yourhealth problems?
Cope w ith your healthproblems
Keep yourself healthy
Very well Unsure Not very well Does not apply
Q34: Overall, how would you describe your experience of your GP surgery?
0
5
10
15
20
25
Excellent Very good Good Fair Poor Very poor
Q35: Would you recommend your GP surgery to someone who has just moved to your local area?
62%
30%
4%2%2%
Yes definitley
Yes, probably
No, probably not
No, definitely not
Don't know
Comments
The best GP practice in the area!! Overall Patient care is excellent!!
I have always been happy with the staff and treatment that I have received in the past and I know that this will continue into the future, a great practice.
Lot better than most local practices!
More nurse appointments available, especially outside 9-5
Changing systems to see GP gets confusing- I do not like the new system as your to give details of health to receptionist in order to get seen. Also GP does not have overall sense of conditions as hard to see same GP which is very important if you have ongoing health conditions as provides consistency and avoids the need to explain over and over again but also an understanding as to how things impact overall health.
Dr Jayesh Patel I would like to say is an amazing Dr, one of which others should take note of. He actually listens as well as helps
This was once the best practice in Brixton, a real pioneering institution. Since you've taken over Pavilion practice and changed the appointment system, it has totally collapsed. The main partners are of doing other jobs, the place lack coordinates, a sense of care and purpose. Dr Burton would be ashamed of you all.
Well run with great help from front desk
I have been at this practice for 30+ years. It is excellent
Demographics of the Survey
Q36 Are you?
Male 30%
Female70%
Male
Female
Q37 How old are you
0
5
10
15
20
25
Under 16 16 ro 44 45 to 64 65 to 74 75 or over
Under 16
16 ro 44
45 to 64
65 to 74
75 or over
Q38 Do you have any long-standing health condition?
46%
45%
9%
Yes
No
Don't know/can't say
Q39 What is your Ethnic Group
62%
28%
0%6%
0%4%
White
Black or Black British
Asian or Asian british
Mixed
Chinese
Other Ethnic group
Q40 Which of the following best describes you?
0
5
10
15
20
25
30
Employed (full or part time including self employed)
Unemployed/looking for work
At school or full time education
Unable to work due to long term sickness
Looking after your home/family
Retired from paid work
Other
Series1