general terms & conditions chubb travel insurance · lu_pw0001_general conditions_201902 6...
TRANSCRIPT
General Terms & Conditions
Chubb Travel Insurance
LU_PW0001_General Conditions_201902
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Advice to
Travellers
Important Phone Numbers
Plea se make a note of the following phone
n umbers or add them to Your mobile; You
m ay need them in an emergency or if You
n eed to make a Claim .
Ch u bb Assistance
For ov erseas medical emergencies please con tact Chubb Assistance on:
Telephone: +35 22 848 0848
(2 4 hours a day, 365 days a y ear)
Ch u bb Claims
Telephone: +35 22 848 0840
Em a il: [email protected]
Ch u bb Customer Service
Telephone: +35 22 848 0840
E-m a il: [email protected]
Helpful hints for y our insurance
• Ta ke copies of Your policy documents
on Holiday with You;
• Repor t any Loss of theft to the hotel
or local police within 24 hours and get
a r eport from t hem;
• Keep V aluables safe (for example in a
sa fety deposit box);
• Don ’t leave Valuables ly ing around or
in v iew of other people;
• Leav e yourself enough t ime to get to
th e airport, park, and g et through
security. Remember to a llow time for
delays in traffic or travel
• Con tact Us if You have a change in
h ea lth that may lead to You having to
ca ncel or alter Your Holiday
• Con tact Us for a dvice before incurring
costs that You would seek to
su bsequently Claim for under this
Policy +35 22 848 0840.
Immunisations
You may need extra immunisations when
tr avelling A broad. Check whether You do
befor e travelling online at
EHIC
If You a re travelling to Europe (all EU
cou ntries plus Iceland, Liechtenstein,
Nor way & Switzerland) You should obtain a
Eu r opean Health In surance Card (EHIC)
a n d take it with You when You travel. This
w ill allow You to benefit from the reciprocal
h ea lth arrangements, which exist with these
cou ntries and, if You have a valid Claim for
Medical Expenses under this Policy, We will
n ot deduct the Excess where the cost of
You r Claim has been reduced by You
u sing Your EHIC.
You can g et more information about the
EHIC, a pply or renew Your EHIC:
On line at ameli.fr.
Waiver
If You h ave a valid Claim for medical
ex penses under this Policy, which is reduced
by You
• u sing an EHIC; or
• ta king a dvantage of a reciprocal health
a g reement with the Luxembourg or
• u sing Your private medical insurance
a t the point of treatment,
We w ill not deduct the excess.
LU_PW0001_General Conditions_201902
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Contents Advice to 2
Travellers 2
Im portant Ph one Number s 2
Helpful hints for y our in surance 2
Immunisation s 2
EHIC 2
Waiv er 2
Welcome 6
Table of Benefits 7
Important Information 8
How to Claim 8
How to Cancel 8
General Conditions and General Exclu sion s 8
Per sons Cov ered 8
Policy Definitions 8
Children 8
Holiday s Cov ered 8
Holiday s Not Cov ered 8
The Cov er We Pr ov ide 8
When You Are Cov ered 9
When Cov er Will En d Automatically 9
Automatic Extension of the Period of In surance 9
Leisure Activ ities and Sports 9
Chubb Assistance 11
Section 1 - Cancellation 13
What is cov ered 1 3
What is not cov ered 1 3
Section 2 – Medical Expenses & Repatriation 14
What is cov ered 1 4
Special Con dition s 1 5
What is not cov ered 1 5
Section 3 – Hospital Benefit 16
What is cov ered 1 6
What is not cov ered 1 6
Section 4 – Travel Delay / Abandonment 16
What is cov ered 1 6
Special Con dition s 1 6
What is not cov ered 1 6
Section 5 – Missed Departure 17
What is cov ered 17
Special Con dition s 17
What is not cov ered 17
Section 6 –Curtailment 18
What is cov ered 1 8
What is not cov ered 1 8
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Section 7 – Personal Effects & Baggage 19
What is cov ered 1 9
Special Con dition s 1 9
What is not cov ered 1 9
Section 8 – Loss of Passport / Driving Licence 20
What is cov ered 2 0
Special Con dition 2 0
What is not cov ered 2 0
Section 9 – Personal Money 21
What is cov ered 2 1
Special Con dition s 2 1
What is not cov ered 2 1
Section 10 – Personal Accident 21
What is cov ered 2 1
Special Con dition s 2 1
What is not cov ered 2 1
Section 10 – Personal Liability 21
What is cov ered 2 1
Special Con dition s 2 2
What is not cov ered 2 2
Section 11 – Overseas Legal Expenses 23
What is cov ered 2 3
Special Con dition s 2 3
What is not cov ered 2 4
General Exclusions 25
Making a Claim 27
Reporting Lost, Stolen or Damaged Pr operty 2 7
Claim Conditions 28
Other Insurance 2 8
Recov ering Our Claims Payments fr om Others 2 8
Comply ing with Special Condit ions 2 8
Supply ing Details & Documents 2 8
Your Duty to Av oid or Minimise a Claim 2 8
Pr otecting Pr operty 2 8
Sending Us Legal Documents 2 8
Subr ogation 2 8
Things You Mu st Not Do 2 8
Recognising Our Rights 2 8
Fraudulent Claims 2 9
Pay ing Claims 2 9
General Conditions 30
Contract 3 0
Ch oice of Law 3 0
Third Party Rights 3 0
Compliance with Policy Requirements 3 0
Changing Your Policy 3 0
Cancelling Your Policy 3 0
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Other taxes or costs 3 0
Misr epresentation and Non -Disclosure 3 0
Interest 3 1
Bank Charges 3 1
Complaints pr ocedures 3 1
European Online Dispute Resolution Platform 3 1
Prudential Regulation Authority and Financial Conduct Authority 3 1
General Definitions 32
Protection des données caractère personnel 35
Contact Us 36
About Chubb 36
LU_PW0001_General Conditions_201902
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Welcome
Thank you for choosing Chubb Travel Insurance.
Th is is Your Policy Wording which, together with Your Certificate of In surance and the
in formation supplied when applying for this insurance, is a contract between You and Us.
Cov er provided under this Policy is underwritten by Chubb European Group SE.
(Ch u bb/We/Us).
Th is Policy pays benefits, if shown as insured in your Certificate of In surance, in a ccordance
w ith this Policy Wording, in the ev ent that You:
• n eed to cancel Your Holiday before it begins;
• su ffer illness or injury; or
• a r e delayed along the way; or
su ffer Loss or damage to Your Personal Property whilst on a Holiday
Th is Policy does not cov er:
• a ny pre-existing medical conditions; or
• m anual work of a ny description; or
• a ny Holiday where Winter Sports is the main reason for Your t rip
You (a s specified in the Certificate of In surance) and Chubb agree that You shall pay the
pr emium as agreed. The Certificate of In surance and this Policy Wording prov ide the full
terms and conditions of the insurance with Us. You acknowledge that We have offered this
Policy and set the premium using the information which We have asked for and You have
pr ov ided, and that any change to the r esponses prov ided by You may r esult in a change in the
terms and conditions of the Policy and/or a change in the premium.
You sh ould check ov er the Policy Wording and Certificate of In surance carefully to ensure
th ey are correct and meet Your requirements, and notify Us immediately, if anything is
in correct, as this could a ffect Policy cov er in the ev ent of a Claim. You should keep these
documents in a safe place. You must tell Us if either Your insurance n eeds or any of the
in formation You have g iven Us changes. A change in circumstances may affect Policy cov er,
ev en if You do n ot think a change is significant, and We may n eed to change this Policy. We
w ill update the Policy a nd issue a new Certificate of In surance each time a change is agreed.
LU_PW0001_General Conditions_201902
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Table of Benefits
Benefit Amounts /Limits
Sect ion T ravel Insurance
Including Cancellation
T ravel Insurance
Exclu ding cancellation
Ca ncellation Insu rance on ly Excess1
1 . Ca n cellation Flight Cost2 plus up to
500€ for unused travel costs
Non applicable
Flight Cost2 plus
up to 500€ for
unused travel costs ✓
2. Medical Expenses & Repatriation
A.
i. A n d ii. Medical Ex pen ses &
Em ergency Repa triation Ex pen ses
iii. Tr avel Ex penses
B. A ccompanying Traveller Ex pen ses
C. Cr emation Burial or Tr ansportation Charges
D. Em ergency Dental Treatment
In Eu r ope: up to €250,000
Wor ldwide: up to
€500,000
60€ per day up to a Max of
600€
Return ticket, 60€ per day up to
a Max of 600€
up to 5,000€
up to 250€
In Eu r ope: up to €250,000
Wor ldwide: up to
€500,000
60€ per day up to a Max of
600€
Return ticket, 60€ per day up to
a Max of 600€
up to 5,000€
up to 250€
Non a pplicable
✓
✓
✓
✓
3. Hospital Benefit 15 € for each full 24 hours up
to a Max of 750 €
15 € for each full 24 hours up
to a Max of 750 € Non a pplicable ✗
4. Tr avel Delay/Abandonment
Non a pplicable
A. Ea ch complete 12 hour per iod 7 5€ up to a Max of 300€ 7 5€ up to a Max of 300€
✗
B. A bandonment In Eu r ope: up to €500
Wor ldwide: up to €1000
In Eu r ope: up to €500
Wor ldwide: up to €1000 ✓
5. Missed Depa rture up to 200€ up to 200€ Non a pplicable ✓
6. Cu rtailment In Eu r ope: up to €500
Wor ldwide: up to €1000
In Eu r ope: up to €500
Wor ldwide: up to €1000
In Eu r ope: up to
€500
Wor ldwide: up to
€1000
✓
7 . Per sonal Effects and Baggage
Non a pplicable
A. Loss, damage or theft up to 1,500€ up to 1,500€
✓
Sin gle item limit V a luables limit Spor ts equipment limit
B. Delay ed Ba ggage
250€ up to 250€ up to 250€ up to 200€ af ter 12 hour delay
250€ up to 250€ up to 250€ up to 200€ af ter 12 hour delay
✗
8. Loss of Pa ssport / Dr iv ing Licence temporary replacement costs up to €250 up to €250 Non a pplicable ✗
9. Mon ey up to €300 up to €300 Non a pplicable ✓
10. Per sonal A ccident up to €10,000 up to €10,000 Non a pplicable ✗
11 . Per sonal Liability up to €1,000,000 up to €1,000,000 Non a pplicable ✓
12. Ov erseas Legal Ex penses up to €10,000 up to €10,000 Non a pplicable ✗ 1 A 50€ excess applies to each benefit section per person as highlighted in the table above.
However, under Section 1. Cancellation, the excess is 10% of the applicable claim amount, subject to a
minimum of 50€. 2 Fl ight Cost means the total cost of Your flight as shown on Your flight booking confirmation.
The table above shows the maximum amounts that are covered under the Policy per Person Insured.
LU_PW0001_General Conditions_201902
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Important Information
How to Claim
Gu idance on how to make a Claim under
th is Policy is detailed on page 27 in this
Policy Wording.
How to Cancel
Gu idance on how to cancel this Policy is
detailed on page 30 in this Policy Wording.
General Conditions and General Exclusions
Th ere are certain Conditions and Ex clusions
w h ich apply to a ll sections of this Policy, and
th ese are detailed on pages 25 to 26 and 30
to 3 1 in this Policy Wording.
Persons Covered
A ll Persons Insured on this Policy
m ust be:
1 . permanently r esident in Luxembourg
a n d be in Luxembourg at the t ime of
pu r chasing this Policy; and
2 . 6 4 years of age or under a t the t ime of
pu r chasing this Policy.
Policy Definitions
Cer tain words in this Policy have a specific
m eaning. They have this specific meaning
w h erever they appear in this Policy and are
sh own by using bold text and capital letters.
A ll Policy definitions are a pplicable to this
Policy as a whole, and are detailed on pages
3 2 to 34 in this Policy Wording.
Children
Ch ildren will only be cov ered when they
a r e travelling with an a dult named under
Person (s) Insured on the
Cer tificate of In surance.
Holiday s Covered
Th e Plan Type You have chosen, Travel
In su rance including Cancellation, Travel
In su rance excluding Cancellation or
Ca n cellation In surance, is shown on your
Cer tificate of In surance.
1 . Tr avel In surance including Cancellation
a n d Travel In surance excluding
Ca n cellation
A Holiday Abroad during the Period
of Insu rance that takes place entirely
w ithin the Area of Travel stated in the
Cer tificate of In surance, as long a s You
h av e booked a return flight to Your
cou ntry of or igin before y ou depart for
You r Holiday.
2. Ca n cellation In surance
a. Rou nd Trip
A Holiday Abroad during the
Period of Insurance that takes
pla ce entirely within the Area of
Tr avel stated in the Certificate of
In su rance.
b. One wa y Trip
A Holiday Abroad during the
Period of Insurance that takes
pla ce entirely within the Area of
Tr avel stated in the Certificate of
In su rance but has no scheduled
r eturn date.
Holiday s Not Covered
We will not cover a ny Holiday
• wh ich involves manual work of
a ny description;
• wh ere Winter Sports is the main
rea son for Your trip;
• wh ich involves You travelling on
a Cru ise;
• wh ich involves You t ravelling
specifically to obtain m edical,
dental or cosmetic treatment;
• wh en You h ave been a dvised not
t o t ravel by Your Doct or or You
h a ve received a terminal
prognosis;
• wh ere, on the date it is booked
(or com m encement of the Period
of Insu rance if later), You or
You r Travelling Companion are
a wa re of a ny reason why it might
be ca ncelled or Curtailed, or any
ot h er circumstance that cou ld
rea sonably be expected t o result
in a Claim under this Policy.
The Cover We Provide
Th e maximum amount We will pay under
ea ch Section that applies is detailed in the
Ta ble of Benefits on page 7 in this
Policy Wording.
LU_PW0001_General Conditions_201902
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When Y ou Are Covered
1 . Ca n cellation cov er under Section 1
beg ins when a Holiday is booked, or
fr om the commencement date and
tim e stated in the Certificate of
In su rance, whichever is later. It ends
w h en You leave Your h ome in
Lu x embourg to commence Your
Holiday .
2. In su rance cover under all other
Sect ions operates for a Holiday that
ta kes place during the Period of
Insu rance and includes travel
dir ectly to and from Your home
Lu x embourg prov ided the return home
is com pleted within 24 hours of r eturn
to Lu x embourg.
When Cover Will End Automatically
Th e Plan Type You have chosen, Travel
In su rance including Cancellation, Travel
In su rance excluding Cancellation or
Ca n cellation In surance, is shown on your
Cer tificate of In surance.
3. Tr avel In surance including
Ca n cellation and Travel In surance
ex cluding Cancellation
A ll cover will end when the Period of
Insu rance ends.
4. Ca n cellation In surance
A. Rou nd Trip
A ll cover will end when the
Period of Insurance ends.
B. One Wa y Trip
A ll cover will end 24 hours a fter
You start Your Holiday.
Automatic Extension of the Period of Insurance
If You cannot r eturn home from a Holiday
befor e Your cov er ends, Your policy will
a u tomatically be extended at n o extra
ch arge for:
• u p to 14 days if any Public
T ransport in which You are booked
to tr avel as a ticket-holding passenger
is u n expectedly delayed, cancelled or
Cu rtailed because of A dverse
Wea ther, industrial a ction, or
m echanical breakdown; or
• u p to 30 days (or any longer period
a g reed by Us in writing before this
a u tomatic extension expires) if You
ca nnot return h ome Du e T o:
You being injured or becoming
ill or being quarantined during
a Holiday
You being required to stay on
m edical adv ice with another
Person Insured named on
You r Certificate of In surance
w h o is injured or becomes ill or is
qu a rantined during a Holiday.
Leisure Activities and Sports
You a re automatically covered when
pa r ticipating in any of the leisure a ctivities
or spor ts listed in this section, on a
r ecreational basis during Your Holiday,
su bject to any prov isions, limitations or
ex clusions noted by the relevant sport or
a ct ivity and prov ided that:
1 . You h ave not been advised by a
Doct or a gainst participating in such
spor t or a ctivity;
2. You w ear the r ecommended/
r ecognised safety equipment;
3. You follow safety procedures, rules
a n d regulations a s specified by the
a ct ivity organisers/prov iders;
4. You a re n ot racing or competing in or
pr a ctising for speed or t ime trials of
a ny kind; and
5. It is n ot the main r eason for
You r Holiday.
Im portant Note
If a leisure a ctivity or sport is n ot listed then
w e w ill n ot provide cov er under the Policy.
• A r chery (prov ided supervised by a
qu a lified person)
• A rm wrestling
• Ba dminton
• Ba sketball
• Bea ch basketball
• Bea ch cricket
• Bea ch football
• Bea ch volleyball
• Bocce
• Body boarding
• Bow ls
• Bow ling
• Ca n oeing, kayaking and rafting on
in land waters on ly (excluding
w h ite water)
• Ca rriage or hay or sleigh r ides
LU_PW0001_General Conditions_201902
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• Clay -pigeon sh ooting (prov ided
su pervised by a qu alified person)
• Cr icket
• Cr oqu et
• Cu rling
• Cy cling (except BMX and/or
m ountain biking)
• Deep sea fishing
(ex cluding competitions)
• Skiing
• Eleph ant r iding (less than 2 days)
• Fell walking
• Fen cing (provided supervised by a
qu a lified person)
• Fish ing, or angling (on inland
w a ters only)
• Footbag (hacky sa ck)
• Footba ll (Association)
• Go ka rting (provided You wear a
cr ash helmet)
• Golf
• Ha ndball
• Hiking or hill walking (up to 1,000m
a bov e sea level, on ly cov ered if no
g u ides or ropes are r equired)
• Hor se riding (prov ided n o hunting,
ju mping or polo)
• Hot a ir ballooning (prov ided it is
pr ofessionally organised, and You
tr avel a s a passenger on ly)
• Ice ska ting (excluding ice h ockey and
speed skating)
• In lin e skating
• Ja v elin
• Jet skiing
• Kor fball
• La crosse
• La n d sailing
• La ser games
• Lon g jump
• Ma x i-basketball
• Min i-basketball
• Motor cy cling up to 125cc provided
You w ear a crash helmet, and h old a
fu ll (and n ot prov isional) French
m otorcycle licence if You are in
con trol of the motorcycle
• Netball
• Pa ddleball
• Pa r ascending (prov ided ov er water)
• Pon y trekking
• Ra cquetball
• Ra mbling (up to 1 ,000m a bov e sea
lev el, only cov ered if n o guides or
r opes are required)
• Roller skating
• Roller blading
• Rou n ders
• Row ing (on inland waters only)
• Ru n ning (recreational)
• Sa fari (camera only and
pr ofessionally organised)
• Sa il boarding
• Sa iling or yachting (inland and coastal
w a ters only)
• Scu ba diving (to a depth n ot exceeding
1 8m and provided that You are either
a ccompanied by a qualified
in struction, or You are qualified and
n ot div ing a lone)
• Sn or kelling
• Soccer
• Squ a sh
• Softball
• Str eetball
• Su rfing
• Sw imming
• Ta ble tennis
• Ten nis
• Tr ampolining
• Tr ekking (up to 1 ,000m a bov e sea
lev el, only cov ered if n o guides or
r opes are required)
• Tr iple jump
• Tu g of war
• Tw irling
• V olleyball
• Wa ter polo
• Wa ter skiing
• Win d surfing
Plea se r efer to the r elevant exclusions under
ea ch Section of Your Policy and to the
Gen eral Ex clusions, which continue to
a pply. Please specifically note the exclusion
u n der Section 1 0 - Personal Liability
r elating to the ownership, possession or use
of v ehicles, aircraft, hov ercraft, watercraft,
fir earms or buildings.
LU_PW0001_General Conditions_201902
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Chubb Assistance
Ch u bb Assistance can provide a range of
a ssistance and medical related services
w h en You are on a Holiday A broad.
Plea se make sure You have details of this
Policy , including the Policy Number and Period of Insurance when You call.
To con tact Chubb Assistance please call:
+35 22 848 0848.
1. Medical Emergency and Referral Services
If You a re injured or become ill Abroad You must contact Chubb A ssistance immediately if You n eed hospital in-patient tr eatment, specialist treatment, medical tests, scans or to be brought back to Lu x embourg.
If You cannot do this yourself, You must a r range for a personal r epresentative (for ex ample, a spouse or parent) to do this for You . If this is not possible because Your con dition is serious, You or Your personal r epresentative must contact Chubb A ssistance a s soon as possible.
If Ch u bb Assistance are not contacted, We m ay reject Your Claim or r educe its pa y ment.
In a ll other circumstances You are entitled to u se the services of Chubb Assistance detailed in this section, as appropriate.
Ch u bb Assistance - Medical Emergency
a n d Referral Services can help with:
A. Pa y ment of bills - if You are admitted
to h ospital Abroad, the hospital or
a t tending Doctor(s) will be contacted
a n d payment of their fees up to the
Policy limits may be guaranteed so that
You do n ot have to make the payment
fr om Your own funds.
B. Bein g brought back to Luxembourg - if
th e Doct or appointed by Chubb
A ssistance believes treatment in
Lu x embourg is preferable, transfer
m ay be arranged by regular scheduled
tr ansport services, or by air or r oad
a m bulance services if more urgent
tr eatment and/or specialist care is
r equ ired during the Holiday .
C. Pr ov ision of medical advice –
i) if You r equire emergency
con sultation or treatment
A broad, Chubb Assistance
w ill provide the names and
a ddresses of local Doct ors,
h ospitals, clinics and dentists,
a n d its panel of Doct ors will
pr ov ide telephone medical
a dv ice.
ii) if n ecessary Chubb A ssistance
w ill make arrangements for a
Doct or to call, or for You to be
a dmitted to hospital.
D. Un supervised Children - if a Ch ild is
left unsupervised on a Holiday
A broad because You are hospitalised
or in capacitated, Chubb Assistance
m ay organise their return home, in cluding a suitable escort when
n ecessary.
Plea se n ote that whilst You will n ot be
ch arged for advice or a ssistance, You will be
r esponsible for paying fees and charges for serv ices prov ided to You if they are not
cov ered as part of a valid Claim under this
Policy .
2. Personal Assistance Services
• Th e services under this Section are
pr ov ided by Chubb A ssistance and
a r e only available during a
Holiday Abroad .
• Th ese are non-insured facilitation
serv ices making use of Chubb
A ssistance’s wide experience and
con tacts. Any costs incurred, for
ex ample for message r elay, must be
r eimbursed to Chubb Assistance
u n less they form part of a successful
Cla im under an a ppropriate Section of
th is Policy.
Ch u bb Assistance – Personal Assistance Serv ices can help with:
A. T ransfer of em ergency funds
Tr ansfer of emergency funds up to
2 50€ per Holiday if access to normal
fin ancial/ banking arrangements are
n ot av ailable locally. In order to
r eimburse Chubb A ssistance You
m ust authorise Chubb A ssistance to
debit Your credit or charge card with
th e amount of the transfer, or make
a lternative arrangements to deposit
th e funds in Chubb Assistance’s
a ccount in Luxembourg.
LU_PW0001_General Conditions_201902
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B. Messa ge relay
Tr ansmission of urgent messages to
r elatives or business associates if
m edical or travel problems disrupt a
Holiday travel schedule.
C. Replacement travel documents
A ssistance with the r eplacement of
Lost or stolen t ickets and travel
documents, and r eferral to suitable
tr avel offices. Chubb Assistance will
n ot pay for any item.
D. Em ergency translation facility
A translation service if the local
pr ov ider of a n assistance service does
n ot speak English.
E. Lega l h elp
Refer ral to a local English speaking
La wyer, Embassy or Consulate if legal
a dv ice is n eeded, and arrangement of
pa y ment of reasonable emergency
leg al expenses or bail, a gainst a
g u arantee of repayment.
LU_PW0001_General Conditions_201902
13
SECT ION 1 -12 ONLY A PPLY IF SHOWN A S INSURED ON YOUR CERT IFICA TE
OF INSURA NCE
Section 1 - Cancellation
What is covered
We w ill refund Your unused travel and/or
a ccommodation costs u p to the amount
sta ted in the Table of Benefits (including
ex cursions pre-booked and paid for before
leav ing Luxembourg), which You have paid
or a r e contracted to pay and which cannot
be r ecovered from any other source if it
becomes necessary to cancel a Holiday
Du e T o:
6. You or Your Travelling
Com panion(s)
A. dy ing; or
B. su ffering serious injury; or
C. su ffering sudden or serious
illness; or
D. su ffering from complications in
pr egnancy if incurred in a n
em ergency as a r esult of
com plications (where such
com plications are diagnosed by a
Doct or w ho specialises in
obstetrics); or
E. being compulsorily quarantined
on th e or ders of a
t r eating Doct or;
pr ov ided that such cancellation is
con firmed a s medically necessary by
th e treating Doctor.
7 . You r Immediate Family Member
or Close Bu siness Colleague or
You r Travelling Companion’s
Im m ediate Family Member or
Close Bu siness Colleague or
som eone You have arranged to stay
w ith on Holiday:
A. dy ing; or
B. su ffering serious injury; or
C. su ffering sudden or serious
illness; or
D. su ffering from complications in
pr egnancy if incurred in a n
em ergency as a r esult of
com plications (where such
com plications are diagnosed by a
Doct or w ho specialises in
obstetrics); or
pr ov ided that such reasons for
ca ncellation are confirmed
by a Doct or.
8. th e police requiring You or Your
T ravelling Com panion’s presence
follow ing a burglary or attempted
bu rglary at Your or Your Travelling
Com panion’s home.
9. ser ious fire storm or flood damage to
You r or Your Travelling
Com panion’s home, provided that
su ch damage occurs within the 7 days
immediately prior to commencement
of You r Holiday.
10. th e compulsory jury service or
su bpoena of You or Your
T ravelling Com panion
11 . You or Your Travelling
Com panion being made redundant
a n d having registered a s unemployed.
What is not covered
1 . A ny Claim Du e To
A. a ny pre-existing medical
con dition a ffecting any person
u pon whom Your Trip depends
th at was diagnosed, treated or
r equ ired hospital inpatient or
ou tpatient treatment in the 5 year
per iod before Your Trip was
booked (or commencement of the
Period of Insurance if later),
a n d which could r esult in You
h av ing to cancel Your Trip;
B. a ny pre-existing medical
con dition a ffecting any person
u pon whom Your Trip depends
for w hich they are being
pr escribed regular medication by
a Doct or a t the date Your Trip
w a s booked (or commencement
of th e Period of Insurance if
la ter), and which could result in
You h aving to cancel Your
T rip;
C. a ny heart-related condition or
a ny type of cancer affecting any
per son upon whom Your T rip
depends diagnosed at any t ime
befor e Your Trip was booked
(or commencement of the
Period of Insurance if later),
LU_PW0001_General Conditions_201902
14
a n d which could r esult in You
h av ing to cancel
You r Trip;
D. ju ry service or subpoena if You
or You r T ravelling
Com panion are called as an
ex pert witness or where Your or
th eir occupation would n ormally
r equ ire a Court attendance;
E. r edundancy where You or Your
Tr avelling Companion:
i) w ere unemployed or knew
th at You or they may
become unemploy ed, at the
t ime the Trip
w a s booked;
ii) a r e voluntarily made
r edundant or made
r edundant a s a result of
m isconduct or
follow ing r esignation;
iii) a r e self-employed or a
con tract worker;
F. a ny adverse financial situation
ca using You to cancel Your
T rip, other than reasons stated
w ithin the section
'Wh at is cov ered’.
G. You or Your Travelling
Com panion(s) deciding that
You do n ot want to travel, unless
th at reason for not traveling is
sta ted within the section
'Wh at is cov ered'.
H. Th e failure to obtain the
n ecessary passport, visa or
permit for Your T rip.
2. A ny loss, charge or expense Du e T o:
A. a delay in n otifying the tour
oper ator, travel agent, or
tr ansport or accommodation
pr ov ider that it is necessary to
ca ncel a booking;
B. pr oh ibitive regulations by the
g ov ernment of any country.
3. A ny charge or expense paid for with, or
sett led using, any kind of promotional
v oucher or points, t imeshare, holiday
pr operty bond or holiday points
sch eme, or any Claim for
m anagement fees, maintenance costs
or ex change fees associated in r elation
to t imeshares or similar arrangements.
4. Th e Excess
Section 2 – Medical Expenses & Repatriation
What is covered
If du ring a Holiday Abroad You:
1 . a r e injured; or
2. become ill (including complications in
pr egnancy as diagnosed by a Doct or
or specialist in obstetrics, prov ided
th at if You are travelling between 28 a n d 35weeks pregnant You obtained
w r itten confirmation from a Doctor of
You r fitness to travel no earlier than 5
da y s prior to the commencement of
You r Holiday A broad);
We w ill pay up to the amount stated in the
Ta ble of Benefits for:
A . i) Medical Expenses
A ll reasonable costs that it is
m edically necessary to incur
ou tside of Lu xembourg for
h ospital, ambulance surgical or
oth er diagnostic or remedial
tr eatment, g iven or prescribed by
a Doct or , and including charges
for staying in a hospital;
ii) Em ergency Repatriation
Ex pen ses
A ll reasonable costs that it is
m edically necessary for Chubb
A ssistance to incur to r eturn
You to Your home in
Lu x embourg; or to move You to
th e most suitable hospital in
Lu x embourg; if it is medically
n ecessary to do so.
iii) Tr avel Ex penses
A ll necessary and r easonable
a ccommodation (room on ly) and
tr avel expenses incurred with the
con sent of Chubb Assistance ,
if it is medically n ecessary for
You to stay A broad after Your
sch eduled date of r eturn to
Lu x embourg, including travel
costs back to Luxembourg if You
ca nnot use Your original r eturn
t icket.
B. A ccompanying Traveller Ex penses
A ll necessary and r easonable
a ccommodation (room only) and travel
LU_PW0001_General Conditions_201902
15
ex penses incurred with the consent of Ch u bb Assistance , by any one other
per son if required on medical advice to
a ccompany You or to escort a Child
h om e to Luxembourg.
C. Cr emation Burial or Transportation
Ch arges if You die A broad
i) cr emation or burial charges in the
cou ntry in which You die; or
ii) tr ansportation charges for
r eturning Your body or a shes
ba ck to Luxembourg.
D. Em ergency Dental Treatment
A ll medically necessary and reasonable
cost to prov ide emergency dental
tr eatment for the relief of pa in only,
ou tside of Lu xembourg.
Special Conditions
1 . If You a re injured or become ill
A broad You must follow the
pr ocedure detailed under ‘Making a
Cla im’ on page 27 of this Policy. If You
do n ot , We may reject Your Claim or
r educe the amount that We pay You.
2. Ch u bb Assistance may:
A. m ov e You from one hospital to
a n other; and/or
B. r eturn You to Your home in
Lu x embourg; or mov e You to the
m ost suitable hospital in
Lu x embourg;
a t a ny t ime, if Chubb Assistance
believes that it is necessary and sa fe to
do so.
3. A dditional travel and hotel expenses
m ust be authorised in a dvance by
Ch u bb Assistance .
4. A ll original r eceipts must be kept and
pr ov ided to support a Claim .
What is not covered
1 . A ny Claim Du e To:
A. a ny pre-existing medical
con dition that was diagnosed,
tr eated or required hospital
in patient or outpatient treatment
in the 5 year period before Your
T rip was booked (or
commencement of the Period of
Insu rance if later);
B. a ny pre-existing medical
con dition for which You are
being prescribed regular
m edication by a Doctor a t the
da te Your Trip was booked (or
commencement of the Period of
Insu rance if later);
C. a ny heart-related condition or
a ny type of cancer diagnosed at
a ny time before Your Trip was
booked (or commencement of the
Period of Insurance
if la ter).
2. A ny treatment or surgery or
ex ploratory tests:
A. n ot confirmed a s medically
n ecessary; or
B. n ot directly related to the injury
or illness that You were admitted
to h ospital for.
3. Su rgery, medical or preventative
tr eatment which can be delayed in the
opin ion of the Doct or treating You
u n til You r eturn to Luxembourg.
4. A ny costs incurred following Your
decision n ot to move hospital or return
to Lu x embourg a fter the date when, in
th e opinion of Chubb Assistance,
You sh ould do so.
5 . Cosm etic Surgery.
6. Tr eatment or services prov ided by any
conv alescent or nursing home,
r ehabilitation centre or health spa.
7 . A ny medical treatment that You
t r avelled Abroad to obtain.
8. Medication You are taking before, and
w h ich You will have to continue
ta king during, a Trip.
9. A ny expenses incurred in
Lu x embourg.
10. A ny additional travel and
a ccommodation expenses incurred
w h ich have not been authorised in
a dv ance by Chubb Assistance .
11 . A ccommodation and travel expenses
w h ere the transport and/or
a ccommodation used is of a standard
su perior to that of the Trip.
12. A ny additional costs for single or
pr iv ate room a ccommodation.
13. Cr emation or burial costs in
Lu x embourg.
14. Th e cost of medical or surgical
tr eatment of a ny kind received by a
LU_PW0001_General Conditions_201902
16
Person Insured later than 52 weeks
fr om the date of the accident or
commencement of the illness.
15. Th e Excess, except where You have
obta ined a reduction in the cost of
m edical expenses by using a European
Hea lth In surance Card (EHIC) in the
Eu r opean Union, (including Iceland,
Liechtenstein, Norway & Switzerland)
if You r equire medical treatment
w h ilst in the country.
16. A ny Claim when You have travelled
a g ainst the a dvice of Your Doctor.
17 . A ny complication in pregnancy that
w a s known by You a t the t ime
of tr avel.
Section 3 – Hospital Benefit
What is covered
If You a re a dmitted to a hospital as an in-
pa t ient during a Holiday Du e T o injury or
illness for which You have a valid Claim
u n der Section 2 – Medical Ex penses &
Repa triation, We will pay the benefit
a m ount stated in the Table of Ben efits for
ea ch complete 24 h ours that You remain a
h ospital in-patient, up to the maximum
a m ount stated in the Table of Ben efits.
What is not covered
We w ill not pay for time You spend in an
in st itution n ot recognised as a hospital in
th e country of treatment.
Section 4 – Travel Delay / Abandonment
What is covered
If You a re delayed for at least 12 hours on
You r outbound international journey from
Lu x embourg or the final part of Your
in ternational return journey to Luxembourg
because the scheduled departure of Pu blic
T ransport is affected by a strike; industrial
a ct ion; Adverse Weather; mechanical
br eakdown or grounding of a n aircraft Du e
T o m echanical or structural defect, We
w ill either:
A. pa y the Travel Delay benefit stated in
th e Table of Ben efits; or
B. if You a bandon Your Holiday after a
delay of a t least 24 hours of the
sch eduled outbound international
depa rture from Luxembourg, We will
r efund Your unused travel and
a ccommodation costs u p to the amount
sta ted in the Table of Benefits that You
h av e paid or are contracted to pay and
w h ich cannot be recov ered from any
oth er source.
Special Conditions
1 . You can on ly Claim under item A or
item B a bov e, n ot both.
2. You must:
A. ch eck-in before the scheduled
depa rture t ime shown on Your
t r avel itinerary; and
B. comply with the travel agent, tour
oper ator and transport prov iders
con tract terms; and
C. pr ov ide Us w ith written details
fr om the Public T ransport
oper ator describing the length of,
a n d reason for, the delay; and
D. a llow r easonable t ime to arrive at
You r departure point on t ime.
What is not covered
1 . A ny Claim Du e To:
A. Pu blic Transport being taken
ou t of service on the instructions
of a Civ il Aviation Authority, Port
A u thority or similar authority;
B. a str ike if it had started or been
a n nounced before You arranged
th is insurance;
C. a ny journey by Public
T ransport commencing and
en ding in the country of
depa rture.
2. A ny charge or expense paid for with, or
sett led using, any kind of promotional
v oucher or points, t imeshare, holiday
pr operty bond or holiday points
sch eme, or any Claim for
m anagement fees, maintenance costs
or ex change fees in r elation to
t imeshares or similar arrangements.
3. A ccommodation and travel expenses
w h ere the additional transport and/or
a ccommodation used is of a standard
su perior to that of the or iginal T rip.
LU_PW0001_General Conditions_201902
17
4. A ny Claim Du e To Your n ot
a llowing sufficient t ime for the
jou rney.
5 . A ny Claim Du e To:
A. You t ravelling against the advice
of th e a ppropriate national or
loca l authority;
B. pr oh ibitive regulations by the
g ov ernment of any country.
6. A ny expenses that:
A. You can recov er from any tour
oper ator, airline, hotel or other
serv ice prov ider;
B. You w ould n ormally have to pay
du r ing Your Trip .
7 . A ny Claim for Travel Abandonment
ca used by volcanic ash.
8. Th e Excess, if a T rip
is a bandoned.
Section 5 – Missed Departure
What is covered
We w ill pay up to the amount stated in the
Ta ble of Benefits for n ecessary and
r ea sonable additional a ccommodation
(r oom only) and travel expenses to enable You to r each:
9. You r scheduled destination A broad
if, on Your outbound journey, You
a r rive too late at Your final point of
in ternational departure from
Lu x embourg to board the Public
T ransport on which You are booked
to tr avel from Luxembourg; or
10. Lu x embourg if, on Your return
jou rney, You arrive too late a t Your
fin al point of international departure
to Lu x embourg to board the Public
T ransport on which You are booked
to tr avel to Luxembourg;
Du e T o:
1 . th e car/taxi You are travelling in
br eaking down or being involved in an
a ccident; or
2. th e Public T ransport You are
tr avelling in failing to arrive on
sch edule.
Special Conditions
1 . You must:
A. pr ov ide ev idence of a ll the extra
costs You incurred
B. a llow r easonable t ime to arrive at
You r departure point on t ime
C. for car breakdown/accident
pr ov ide Us w ith:
i) a w ritten r eport from the
v ehicle breakdown service
or g arage that assisted You
du r ing the incident; or
ii) r easonable ev idence that the
v ehicle used for travel was
r oa dworthy, properly
m a intained and broke down
a t the t ime of the incident
D. for la te arrival of Public
T ransport prov ide Us w ith:
i) r ea sonable ev idence of the
pu blished t ime of a rrival
a n d the a ctual t ime of
a r rival.
What is not covered
1 . A ny Claim Du e To:
A. Pu blic Transport being taken
ou t of service on the instructions
of a Civ il Aviation Authority, Port
A u thority or similar authority;
B. a str ike if it had started or been
a n nounced before You arranged
th is insurance or booked Your
T rip, whichever is the later.
2. A ny charge or expense paid for with, or
sett led using, any kind of promotional
v oucher or points, t imeshare, holiday
pr operty bond or holiday points
sch eme, or any Claim for
m anagement fees, maintenance costs
or ex change fees in r elation to
t imeshares or similar arrangements.
3. A ccommodation and travel expenses
w h ere the additional transport and/or
a ccommodation used is of a standard
su perior to that of the or iginal T rip.
4. A ny Claim Du e To You n ot allowing
su fficient t ime for the journey.
5 . A ny Claim Du e To:
A. You travelling against the a dvice
of th e a ppropriate national or
loca l authority;
B. pr oh ibitive regulations by the
g ov ernment of any country.
6. A ny expenses that:
LU_PW0001_General Conditions_201902
18
A. You can recov er from any tour
oper ator, airline, hotel or other
serv ice prov ider;
B. You w ould n ormally have to pay
du r ing Your Trip .
7 . Th e Excess
Section 6 –Curtailment
What is covered
We w ill pay:
A. u n used a ccommodation costs
(in cluding excursions pre-booked and
pa id for before leaving Luxembourg,
w h ich You have paid or are contracted
to pay and which cannot be r ecov ered
fr om any other source; and
B. r ea sonable additional travel and
a ccommodation (room on ly) costs
n ecessarily incurred in Your r eturning
to You r home in Luxembourg.
u p to the amount shown in the Table of
Ben efits, if it becomes necessary to, Curtail
a Holiday Du e T o:
1 . You , Your T ravelling
Com panion(s)
A. dy ing; or
B. su ffering serious injury; or
C. su ffering sudden or serious
illness; or
D. su ffering from complications in
pr egnancy if incurred in a n
em ergency as a r esult of
com plications (where such
com plications are diagnosed by a
Doct or w ho specialises in
obstetrics); or
E. being compulsorily quarantined
on th e or ders of a
t r eating Doct or;
pr ov ided that such Curtailment is
con firmed a s medically necessary by
th e treating Doctor.
2. You r Immediate Family Member
or Close Bu siness Colleague or
You r Travelling Companion's
Im m ediate Family Member or
Close Bu siness Colleague or
som eone You have arranged to stay
w ith on Holiday:
A. dy ing; or
B. su ffering serious injury; or
C. su ffering sudden or serious
illness; or
D. su ffering from complications in
pr egnancy if incurred in a n
em ergency as a r esult of
com plications (where such
com plications are diagnosed by a
Qu a lified Medical Practitioner
w h o specialises in obstetrics); or
E. being compulsorily quarantined
on th e or ders of a
t r eating Doct or;
pr ov ided that such Curtailment is
con firmed a s medically necessary by
th e treating Doctor.
3. Th e police r equiring You or Your
T ravelling Com panion’s presence
follow ing a burglary or attempted
bu rglary at Your or Your Travelling
Com panion’s home
4. Ser ious fire storm or flood damage to
You r or Your Travelling
Com panion’s home; prov ided that
su ch damage occurs after Your
Holiday commences.
What is not covered
1 . A ny Claim Due To
A. a ny pre-existing medical
con dition a ffecting any person
u pon whom Your Trip depends
th at was diagnosed, treated or
r equ ired hospital inpatient or
ou tpatient treatment in the 5 year
per iod before Your Trip was
booked (or commencement of the
Period of Insurance if later),
a n d which could r esult in You
h av ing to Curtail Your Trip;
B. a ny pre-existing medical
con dition a ffecting any person
u pon whom Your Trip depends
for w hich they are being
pr escribed regular medication by
a Doct or a t the date Your Trip
w a s booked (or commencement
of th e Period of Insurance if
la ter), and which could result in
You h aving to Curtail Your
T rip;
C. a ny heart-related condition or
a ny type of cancer affecting any
per son upon whom Your T rip
depends diagnosed at any t ime
befor e Your Trip was booked
(or commencement of the
Period of Insurance if later),
a n d which could r esult in You
LU_PW0001_General Conditions_201902
19
h av ing to Curtail
You r Trip;
D. a ny adverse financial situation
ca using You to Curtail
You r Trip;
E. You or Your Travelling
Com panion(s) deciding that
You do n ot want to r emain on
You r Trip.
2. A ny loss, charge or expense Du e T o:
A. a delay in n otifying the tour
oper ator, travel agent, or
tr ansport or accommodation
pr ov ider that it is necessary to
Cu rtail a booking;
B. pr oh ibitive regulations by the
g ov ernment of any country.
3. A ny charge or expense paid for with, or
sett led using any kind of promotional
v oucher or points, t imeshare, holiday
pr operty bond or holiday points
sch eme, or any Claim for
m anagement fees, maintenance costs
or ex change fees in r elation to
t imeshares or similar arrangements.
4. A ccommodation and travel expenses
w h ere the transport and/or
a ccommodation used is of a standard
su perior to that of the Trip.
5 . Th e Excess
Section 7 – Personal Effects & Baggage
What is covered
A. Loss, damage or theft
If Personal Property is Lost,
da maged or stolen during Your
Holiday , We will pay Repair and
Replacement Costs up to the
a m ount stated in the Table of Ben efits.
B. Dela y ed Baggage
If Personal Property is Lost or
m isplaced for a t least 12 h ours on
You r outbound journey by the airline
or oth er carrier, We will pay up to the
a m ount stated in the Table of Ben efits
to r eimburse You for the cost of
essen tial items of clothing, medication,
toiletries and Mobility Aids that You
h av e to purchase.
Special Conditions
1 . You must take reasonable care to keep
You r Personal Property sa fe. If
You r Personal Property is Lost or
stolen You must take a ll r easonable
steps to g et it back.
2. V a luables must be attended by You
a t a ll t imes when not contained in a
locked sa fe or safety deposit box.
3. If You r Personal Property is Lost
or stolen You must make ev ery
r ea sonable effort to report it to the
police (and h otel management if the
Loss or th eft occurs in a hotel) within
2 4 hours of discovery and You must
pr ov ide Us w ith a copy of the original
w r itten police r eport.
4. Loss, th eft or damage to Personal
Property in the custody of an a irline
or oth er carrier must be r eported in
w r iting to the airline or other carrier
w ithin 24 h ours of discov ery and We
m ust be prov ided with a copy of the
or ig inal written a irline or carrier’s
Pr operty Ir regularity report;
5 . Wh ere Personal Property is
temporarily Lost or misplaced by an
a ir line or other carrier We must be
pr ov ided with original written
con firmation from such airline or
oth er carrier or the tour r epresentative
th at the delay lasted for at least 12
h ou rs after You arrived at Your
dest ination.
6. If You h ave been paid for emergency
pu r chases of essential items and You
th en also Claim for Loss, damage or
th eft of Personal Property r esulting
fr om the same item, cause or ev ent, the
a m ount paid to You for emergency
pu r chases will be deducted from the
fin al settlement payment. However,
a ny deduction will not be any more
th an the amount paid for emergency
pu r chases.
What is not covered
1 . Mor e than the amount stated in the
Ta ble of Benefits for:
A. a sin gle item, pair or set, or part
of a pa ir or set;
B. V a luables in total;
C. spor ts equipment in total
2. Loss or th eft of Valuables left
Una ttended unless contained in a
locked sa fe or safety deposit box.
LU_PW0001_General Conditions_201902
20
3. Loss or th eft of any Personal
Property (other than Valuables) left
Una ttended unless:
A. con tained in
i) a locked room; or
ii) a locked safe or sa fety
deposit box; or
iii) th e locked glove box or boot
of a v ehicle or in the luggage
spa ce at the r ear of a locked
esta te car or hatchback
u n der a top cov er and out of
v iew;
a n d there is ev idence of for ced
en try to the r oom, safe, safety
deposit box or car, or the car has
been stolen;
B. in the custody or control of a n
a ir line or other carrier.
4. Loss, th eft or damage to:
A. a n tiques, musical instruments,
pictures, household goods,
con tact or corneal lenses,
den tures, or dental fittings,
h earing aids, bonds, securities or
documents of any kind;
B. spor ts equipment whilst being
u sed, v ehicles or their a ccessories
(oth er than Mobility A ids),
w a tercraft and ancillary
equ ipment, glass china or similar
fr a gile items and pedal cycles;
C. bu siness equipment, business
g oods, samples, business
Mon ey , tools of trade or any
oth er item used in connection
w ith Your business, trade or
occu pation;
5 . Depr eciation in value, normal wear
a n d tear, denting or scratching,
da mage by moth or vermin, electrical,
electronic or mechanical breakdown,
or damage Du e T o atmospheric or
climatic conditions.
6. Delay , detention, seizure or
con fiscation by customs or other
officials.
7 . Th e Excess (not applicable to delayed
ba ggage Claims).
Section 8 – Loss of Passport / Driving Licence
What is covered
If You r passport and/or driving licence is
Lost , destroy ed or stolen while You are on
a Holiday A broad , We will pay up to the
a m ount stated in the Table of Ben efits to
cov er the cost of:
1 . g etting any temporary replacement
documents needed to enable You to
r eturn to Luxembourg including any
a dditional travel and a ccommodation
(r oom only) costs incurred by You or
on You r behalf during Your Holiday
to obta in such documents; and
2. th e replacement passport or driving
licence fee payable, prov ided that it
r emained v alid for a t least 2 years a t
th e date it was Lost, destroy ed
or stolen.
Special Condition
1 . You must take reasonable care to keep
You r passport and/or driving licence
sa fe. If Your passport a nd/or driving
licence is Lost or stolen You must
ta ke all reasonable steps to g et it back.
2. You r passport and/or driving licence
m ust be attended by You a t all times
w h en not contained in a locked safe or
sa fety deposit box.
3. If You r passport and/or driving
licence is Lost or stolen You must
m a ke ev ery r easonable effort to report
it to the police (and h otel management
if th e Loss or theft occurs in a hotel)
w ithin 24 h ours of discov ery and You
m ust prov ide Us w ith a copy of the
or ig inal written police report.
What is not covered
1 . Loss or th eft of any passport or
dr iv ing licence left Unattended
u n less contained in a locked sa fe or
sa fety deposit box.
2. Delay , detention, seizure or
con fiscation by customs or
oth er officials.
LU_PW0001_General Conditions_201902
21
Section 9 – Personal Money
What is covered
We w ill pay up to the amount stated in the Ta ble of Benefits if Mon ey held by You for
You r own personal use is Lost or stolen
du r ing a Trip whilst:
3. being carried by You; or
4. left in a locked sa fe or safety deposit
box .
Special Conditions
5. You must take reasonable care to keep
You r Mon ey safe. If You r Mon ey is
Lost or stolen You must take all
r ea sonable steps to get it back.
6. You r Mon ey must be attended by
You a t a ll t imes when not contained in
a locked safe or sa fety deposit box.
7 . If You r Mon ey is Lost or stolen You
m ust make ev ery r easonable effort to
r eport it to the police (and hotel
m anagement if the Loss or theft
occurs in a h otel) within 24 h ours of
discov ery and You must provide Us
w ith a copy of the or iginal written
police report.
What is not covered
8. Mor e than the amount stated in the
Ta ble of Benefits for cash.
9. Loss or th eft of Mon ey left
Una ttended unless contained in a
locked sa fe or safety deposit box.
10. Delay , detention, seizure or
con fiscation by customs or other
officials.
11 . Tr aveller’s cheques:
A. u n less the Loss or theft is
r eported immediately to the local
br anch or agent of the issuing
com pany;
B. if th e issuing company prov ides a
r eplacement service.
12. Depr eciation in value or sh ortage Du e
T o a ny error or omission.
13. Th e Excess.
Section 10 – Personal Accident
What is covered
If You su ffer physical injury caused by an
A ccident during a Holiday which, within
1 2 months, directly results in Your:
1 . Dea th; or
2. Loss of Sigh t; or
3. Loss of Lim b; or
4. Permanent Total Disablement .
We w ill pay the appropriate benefit stated
in the Table of Benefits.
Special Conditions
We w ill not pay more than one benefit for
th e same physical injury.
What is not covered
Dea th, Loss of Sight, Loss of Limb or
Permanent Total Disablement Du e T o
disea se or any physical defect, injury or
illness which existed before the Trip.
Section 10 – Personal Liability
What is covered
We w ill cover You up to the Limit of
Lia bility stated in the Table of Benefits
a g ainst all sums which You are legally liable
to pay a s damages in respect of:
1 . a ccidental bodily injury (including
dea th illness or disease) to any person;
2. a ccidental loss of or damage to
m aterial property;
w h ich occurs during the Period of
Insu rance arising out of the Holiday.
Th e maximum that We will pay under this
Sect ion for all damages as a result of any
on e occurrence or series of occurrences
a r ising directly or indirectly from one source
or or iginal cause shall be the Limit of
Lia bility stated in the Table of Benefits. We
w ill in addition pay Costs a nd Expenses.
Cost s a nd Expenses shall mean:
1 . a ll costs and expenses recov erable by a
cla imant from You;
LU_PW0001_General Conditions_201902
22
2. a ll costs and expenses incurred with
Ou r written consent;
3. solicitors’ fees for representation at
a ny coroner’s inquest or fatal a ccident
in qu iry or in any Court of Summary
Ju r isdiction;
in r espect of a ny occurrence to which this
Sect ion applies – ex cept that in respect of
occurrences happening in or claims or legal
pr oceedings brought or originating in the
Un ited States of America and Canada or any
oth er territory within the jurisdiction of
either such country, Costs and Expenses
described in 1., 2., and 3. abov e are deemed
to be in cluded in the Limit of Liability for
th is Section.
Special Conditions
1 . We m ay at Ou r sole discretion in
r espect of any occurrence or
occurrences cov ered by this Section
pa y to You the Limit of Liability stated
in the Table of Benefits applicable to
su ch occurrence or occurrences (but
dedu cting therefrom any sum(s)
a lready paid) or any lesser sum for
w h ich the Claim(s) arising from such
occurrence(s) can be settled and We
sh a ll thereafter be under n o further
lia bility in r espect of such
occurrence(s) except for the payment
of Cost s a nd Expenses incurred
pr ior to the date of su ch payment and
for w hich We may be responsible
h er eunder.
2. If a t the time of the happening of any
occurrence cov ered by this Section
th ere is any other existing insurance
w h ether taken out by You or not
cov ering the same liability We shall
n ot be liable to indemnify You in
r espect of such liability except so far as
con cerns a ny excess beyond the
a m ount which would have been
pa y able under such other insurance
h a d this Section n ot been effected.
What is not covered
Cov er for any liability:
1 . in r espect of bodily injury to any
per son who is:
A. u n der a contract of service with
You w hen such injury arises out
of a n d in the course of their
em ploy ment by You;
B. a m ember of Your family.
2. a ssumed by You under a contract or
a g reement unless such liability would
h av e a ttached in the absence of su ch
con tract or agreement;
3. in r espect of loss of or damage to
pr operty:
A. belonging to You;
B. in You r care custody or control.
How ev er this Ex clusion shall not apply
in r espect of loss of or damage to
bu ildings and their contents not
belonging to but temporarily occupied
by You in the course of the Trip.
4. in r espect of bodily injury loss or
da mage caused directly or indirectly in
con nection with:
A. th e carrying on of a ny trade,
bu siness or profession;
B. th e ownership, possession or use
of:
i) h or se-drawn or
m echanically propelled
v ehicles;
ii) a ny aerospatial dev ice or
a ny airborne or waterborne
cr aft or v essel (other than
n on -mechanically powered
w a terborne craft not
ex ceeding 10 metres in
len gth whilst used on inland
w a ters) or the loading or
u n loading of su ch craft or
v essel;
iii) fir earms (other than
spor t ing guns);
iv ) a r ising from the occupation
or ow nership of any land or
bu ilding other than any
bu ilding temporarily
occu pied by You in the
cou rse of a T rip.
5 . in r espect of a ctivities or v olunteer
w or k organised by or when the
in dividual is a ssigned ov erseas by or
u n der the auspices of a charitable
v oluntary not for profit social or
sim ilar organisation except where no
oth er insurance or cov er is available.
6. in r espect of punitive or exemplary
da mages.
7 . in r espect of the Excess.
LU_PW0001_General Conditions_201902
23
Section 11 – Overseas Legal Expenses
What is covered
If du ring a Holiday You sustain bodily
in jury or illness which is caused by a third
pa r ty We will pay up to the amount stated
in the Table of Benefits to cov er Legal
Expenses arising out of A ny One Claim.
Special Conditions
1 . Lega l Representatives must be
qu a lified to practise in the Courts of
th e country where the event g iving r ise
to th e Claim occurred or where the
pr oposed defendant under this Section
is r esident.
2. We sh a ll a t all t imes have complete
con trol ov er the legal proceedings.
Ou tside the Eu ropean Union, the
selection, appointment and control of
Lega l Representatives shall rest
w ith Us. Within the European Union,
You do n ot have to a ccept the Legal
Representatives chosen by Us. You
h av e the right to select and a ppoint
Lega l Representatives a fter legal
pr oceedings have commenced subject
to Ou r agreement to the Legal
Representatives' fee or charging
r a tes. If there is a disagreement ov er
th is choice of Legal
Representatives You can propose
Lega l Representatives by sending
Us th e proposed Legal
Representatives’ name and a ddress.
We m ay choose not to accept Your
pr oposal but only on r easonable
g r ounds. We may ask the ruling body
for Legal Representatives to
n om inate alternative Legal
Representatives. In the meantime,
We m ay appoint Legal
Representatives to protect
You r interests.
3. You must co-operate fully with the
Lega l Representatives and ensure
th at We are fully informed at all t imes
in connection with any Claim or legal
pr oceedings for damages and or
com pensation from a third party. We
a r e entitled to obtain from the Legal
Representatives any information,
document or a dvice relating to a
Cla im or legal proceedings under this
In su rance. On request You will give to
th e Legal Representatives any
in structions necessary to ensure
su ch access.
4. Ou r a uthorisation to incur Legal
Expenses will be g iven if You can
sa t isfy Us that:
A. th ere are r easonable grounds for
pu r suing or defending the Claim
or legal proceedings and the
Lega l Expenses will be
pr oportionate to the v alue of the
Cla im or legal proceedings; and
B. it is r easonable for Legal
Expenses to be prov ided in a
pa r ticular case. The decision to
g r ant authorisation will take into
a ccount the opinion of the Legal
Representatives a s well a s that
of Ou r ow n advisers. If there is a
dispute, We may request, a t
You r expense, an opinion of a
ba rrister a s to the merits of the
Cla im or legal proceedings. If
th e Claim is a dmitted, Your
costs in obtaining this opinion
w ill be cov ered by this Policy.
5 . If th ere is any dispute, other than in
r espect of the admissibility of a Claim
on w hich Ou r decision is final, the
dispute will be referred to a single
a r bitrator who will be either a solicitor
or ba rrister agreed by a ll parties, or
fa iling agreement, one who is
n om inated by the current President of
th e appropriate Law Society. The party
a g ainst whom the decision is made
sh a ll meet the costs of the arbitration
in fu ll. If the decision is n ot clearly
m a de a gainst either party the
a r bitrator shall have the power to
a pportion costs. If the decision is made
in Ou r favour, Your costs shall n ot be
r ecov erable under the In surance.
6. We m ay at Ou r discretion assume
con trol at any t ime of any Claim or
leg al proceedings in Your name for
da mages and/or compensation from a
th ird party.
7 . We m ay at Ou r discretion offer to
sett le a counter-claim a gainst You
w h ich We consider to be reasonable
in stead of continuing any Claim or
leg al proceedings for damages and/or
com pensation by a third party.
8. Wh ere settlement has been made to
You w ithout legal costs being
a pportioned, We will determine h ow
m uch of that settlement sh ould be
LU_PW0001_General Conditions_201902
24
a pportioned to legal costs and
ex penses and paid to Us.
9. If a con flict of interest arises, where
We a r e also the insurers of the third
pa r ty or proposed defendant to the
Cla im or legal proceedings, You have
th e right to select and a ppoint other
Lega l Representatives in
a ccordance with the terms of this
In su rance.
10. If a t Your request Legal
Representatives cease to continue
a ct ing for You, We shall be entitled to
w ithdraw cov er immediately or agree
w ith You to a ppoint other Legal
Representatives in accordance w ith
th e terms of this In surance.
What is not covered
11 . A ny Claim r eported to Us more than
1 2 months after the beginning of the
in cident which led to the Claim.
12. A ny Claim where it is Ou r opinion
th at the prospects for success in
a chieving a reasonable settlement are
in sufficient and/or where the laws,
pr a ctices and/or financial regulations
of th e country in which the incident
occurred would preclude the obtaining
of a sa t isfactory settlement or the costs
of doin g so would be disproportionate
to th e value of the Claim.
13. Lega l Expenses incurred before
r eceiving Ou r prior authorisation
in w riting.
14. Lega l Expenses incurred in
con nection with any criminal or wilful
a ct on Your part.
15 . Lega l Expenses incurred in the
defen ce against any civil claim or legal
pr oceedings made or brought against
You u nless a s a counter-claim.
16. Fin es, penalties compensation or
da mages imposed by a court or other
a u thority.
17 . Lega l Expenses incurred for any
Cla im or legal proceedings
br ought against:
A. a tour operator, travel agent,
ca rrier, insurer or their agents
w h ere the subject matter of the
Cla im or legal proceedings is
elig ible for consideration under
a n Arbitration Scheme or
Com plaint Pr ocedure;
B. Us or Ou r agents; or
C. You r employer.
18. A ctions between Persons Insured or
pu r sued in or der to obtain satisfaction
of a ju dgement or legally
bin ding decision.
19. Lega l Expenses incurred in pursuing
a ny Claim for compensation (either
in dividually or as a member of a group
or class action) against the
m anufacturer, distributor or supplier
of a ny drug, medication or medicine.
20. Lega l Expenses chargeable by the
Lega l Representatives under
con tingency fee arrangements.
21 . Lega l Expenses incurred where
You h ave:
A. fa iled to co-operate fully with and
m a ke sure that We are fully
in formed at a ll t imes in
con nection with any Claim or
leg al proceedings for damages
a n d or compensation from a third
pa r ty; or
B. sett led or withdrawn a Claim in
con nection with any Claim or
leg al proceedings for damages
a n d or compensation from a third
pa r ty without Ou r agreement. In
su ch circumstances We shall be
en t itled to withdraw cover
immediately and to r ecov er any
fees or ex penses paid.
22. Lega l Expenses incurred after You
h av e n ot:
A. a ccepted an offer from a third
pa r ty to settle a Claim or legal
pr oceedings where the offer is
con sidered r easonable by Us; or
B. a ccepted an offer from Us to
sett le a Claim .
23. Lega l Expenses which We consider
u n reasonable or excessive or
u n reasonably incurred.
LU_PW0001_General Conditions_201902
25
General Exclusions
Ex clusions that a pply to the whole Policy.
We w ill not pay any Claims which would
r esult in Us being in breach of United
Na tions resolutions or trade or economic
sa n ctions or other laws of the Eu ropean
Un ion, United Kingdom , France or United
Sta tes of America.
Th is Policy does not cov er and we will not
(u nder any sections) pay for claims of any
kin d directly or indirectly arising from,
r elating to or in any way connected with the
Cor onavirus Disease 19 (COVID-19) (or any
m utation or v ariation thereof) and / or its
ou tbreak. To the extent that any term or
con dition in the Policy may be inconsistent
w ith this exclusion, this exclusion shall
pr ev ail.
A pplicable to US Persons only: Policy cov er
for a T rip involving travel to/from/through
Cu ba will on ly be effective if the US Person’s
tr avel has been authorised by a general or
specific licence from OFAC (US Treasury’s
Office of Foreign Asset Control). For any
Cla im from a US Person relating to Cuba
tr avel, We will require verification from the
US Per son of such OFAC licence to be
su bmitted with the Claim . US Persons shall
be deemed to include any individual
w h erever located who is a citizen or
or dinarily r esident in the United States
(in cluding Green Card Holders) as well as
a ny corporation, partnership, a ssociation, or
oth er organisation, wherever or ganised or
doin g business, that is owned or controlled
by such persons.
We w ill not be liable to make any payment
u n der this Policy where:
1 . Person s Covered
You do n ot meet the criteria detailed
u n der Important In formation on page
8 of th is Policy.
2. Ch ildren travelling alone
You a re a Child travelling or booked
to tr avel without an a dult Person
Insu red named in the
Cer tificate of In surance.
3. T rips not covered
You r Trip is described under “Trips
Not Cov ered”, on page 8 of this Policy.
4. a ny Claim is Du e To:
A. Not t aking m edication or
t reatment
a Person Insured choosing not
to ta ke medication or other
r ecommended treatment as
pr escribed or directed
by a Doct or.
B. T ropical disease where
not vaccinated
a tr opical disease where the
Person Insured has n ot had
th e vaccinations or taken the
m edication recommended by the
Lu x embourg Department of
Hea lth or r equired by the
a u thorities in the country being
v isited, unless they have written
con firmation from a Doct or that
th ey sh ould not be vaccinated or
ta ke the medication,
on m edical grounds.
C. A nxiety state or phobia
a Person Insured suffering
fr om any travel-related anxiety
sta te, or phobia.
D. Exclu ded leisure a ctivities
or sports
You taking part in any of the
follow ing while on a T rip:
i) a ny leisure activities or
spor ts not specifically
cov ered under "Leisure
A ct ivities & Sports"
ii) a ny leisure activities or
spor ts in a professional
ca pacity or for financial
r eward or g ain
iii) a ir travel unless You are
tr avelling a s a fare paying
pa ssenger on a flight which
is pr ov ided by a licensed
a ir line or air
ch arter company
E. Cu rrency
Cu rrency exchange, including but
n ot limited to a ny loss of value or
cu rrency conversion fees.
F. Illegal A cts
A ny illegal a ct by You.
G. A lcohol/drugs
i) A lcohol
You dr inking too much
a lcohol, alcohol abuse or
a lcohol dependency. We do
n ot expect You to avoid
a lcohol on T rips, but We
w ill not cov er any Claims
a r ising because You have
dr unk so much alcohol that
LU_PW0001_General Conditions_201902
26
You r judgement is
ser iously a ffected and You
n eed to make a Claim as a
r esult (for example any
m edical report or ev idence
sh ow ing excessive alcohol
con sumption which in the
opin ion of a Doct or has
ca used or contributed to the
bodily injury).
ii) Dr u gs
You taking any drugs in
con travention of the laws
a pplicable to the country
You a re travelling to, or
h av ing a n addiction to or
a busing any medications, or
being under the influence of
a ny non-prescribed
m edication which is
cla ssified as a legal h igh in
th e country You are
tr avelling to.
H. Su icide/self-injury
i) You r suicide, attempted
su icide or deliberate self-
in flicted injury regardless of
th e state of Your mental
h ea lth; or
ii) You r needless self-
ex posure to danger or where
You have acted in a manner
con trary to visible warning
sig n s except in an attempt
to sa v e human life.
I. Ra diation
i) ion ising radiation or
con tamination by
r a dioactivity from any
n u clear fuel or from any
n u clear waste resulting
fr om the combustion of
n u clear fuel; or
ii) th e radioactive, toxic,
ex plosive or other
h a zardous properties of a ny
ex plosive nuclear assembly
or n u clear component of
su ch assembly.
J. Son ic wa ves
pr essure waves from a ircraft and
oth er airborne devices travelling
a t son ic or supersonic speeds.
K. Wa r
Wa r or any a ct of War whether
Wa r is declared or not.
L. Financial Failure
Th e financial failure of a tour
oper ator, travel agent, transport
pr ov ider, accommodation
pr ov ider, ticketing agent or
ex cursion prov ider.
LU_PW0001_General Conditions_201902
27
Making a Claim
Con ditions that a pply to the whole Policy.
1 . If You a re injured or become ill
A broad and n eed:
A. h ospital in patient treatment,
specialist treatment, medical
tests, scans or to be brought back
to Lu x embourg:
You must contact Chubb
A ssistance immediately on:
+35 22 848 0848.
If You cannot do this yourself,
You must arrange for a personal
r epresentative (for example, a
spou se or parent) to do this for
You . If Ch ubb A ssistance are
n ot contacted, any expense
in curred by You that would
oth erwise n ot have been incurred
h a d Chubb A ssistance been
con tacted will be deducted from
You r Claim
B. m edical treatment other than
u n der A. above - You must
follow the procedure detailed
u n der condition 2. below. You
ca n make use of the services
pr ov ided by Chubb A ssistance,
a s a ppropriate (these are detailed
on pa ge 11 of this Policy).
2. A ll other Claims
You must notify Us immediately by
telephone or email as soon a s
r ea sonably possible and within 30 days
of becoming aware of anything likely to
r esult in a Claim.
A per sonal r epresentative can do this
for You if You cannot.
We ca n be contacted at:
Em a il: [email protected]
Tel: +35 22 848 0840
Reporting Lost, Stolen or Damaged Property
1 . Lost or stolen Personal Property ,
pa ssport or driving licence.
You must make every reasonable
effor t to obtain a police r eport within
2 4 hours of discovery.
• If Lost or stolen from a h otel,
You must make every reasonable
effor t to notify the h otel
m anagement; and
• Pr ov ide Us w ith a copy of the
or ig inal written r eports.
2. Person al Property Lost , stolen or
da maged whilst in the custody of a n
a ir line or other carrier.
You must notify the a irline or other
ca rrier in writing within 24 h ours of
discov ery and prov ide Us w ith a copy
of th e or iginal Property
Ir r egularity Report.
LU_PW0001_General Conditions_201902
28
Claim Conditions Other Insurance
If, a t the t ime of a n incident which results in
a Cla im under this Policy, there is any other
in surance covering the same Loss, damage,
ex pense or liability, We are entitled to
a pproach that insurer for a contribution
tow ards the Claim, and will on ly pay Our
pr oportionate share. This condition does not
a pply to Section 3 – Hospital Benefit or
Sect ion 10 - Per sonal Accident of this Policy.
Recovering Our Claims Pay ments from Others
We a r e entitled to take ov er and carry out in
You r name the defence or settlement of any
leg al a ction. We may a lso take proceedings
a t Ou r own expense and for Our own
ben efit, but in Your name, to r ecov er any
pa y ment We have made under this Policy to
a ny one else.
Comply ing with Special Conditions
You must comply with the Special
Con ditions detailed in the r elevant Section
of th is Policy.
Supply ing Details & Documents
You must supply a t Your own expense any
in formation, ev idence and r eceipts We
r equ ire including medical certificates signed
by a Doct or, police r eports and
oth er reports.
Y our Duty to Avoid or Minimise a Claim
You a nd each Person Insured must take
or dinary and r easonable care to safeguard
a g ainst Loss, damage, Accident, injury or
illness as though You were not insured. If
We believe You have n ot taken reasonable
ca re of property, the Claim may n ot be
pa id. The items insured under this Policy
m ust be maintained in good condition.
Protecting Property
You must take all reasonable steps to
pr otect any item or property from further
Loss or da mage and to r ecov er any Lost or
stolen article.
Sending Us Legal Documents
You must send Us a ny or iginal writ,
su mmons, legal process or other
cor respondence received in connection with
a Cla im immediately when it is received
a n d without answering it.
Subrogation
We m ay take action in Your name to
r ecov er compensation or security for loss,
da mage or expenses covered by this
in surance. You w ill n ot have to pay
a ny thing towards this action but We will be
en t itled to retain some or all of a ny
a m ount recovered.
Things Y ou Must Not Do
You must not do the following without Our
w r itten agreement:
1 . a dmit liability, or offer or promise to
m a ke any payment; or
2. sell or otherwise dispose of a ny item or
pr operty for which a Claim is
being made
Recognising Our Rights
You a nd each Person Insured must
r ecognise Ou r right to:
1 . ch oose either to pay the amount of a
Cla im (less any Excess and up to any
Policy limit) or repair, replace or
r einstate any item or property that is
da maged, Lost or stolen;
2. in spect and take possession of any
item or property for which a Claim is
being made and handle any sa lvage in
a r easonable manner;
3. ta ke ov er and deal with the defence or
sett lement of any Claim in Your
n ame and if a settlement is made
w ithout costs being awarded,
determine what proportion of those
costs sh ould be paid for costs &
ex penses and paid to Us;
4. sett le all Claims in pounds sterling;
5 . be r eimbursed within 30 days for any
costs or expenses that are not insured
u n der this Policy, which We pay to
You or on Your behalf;
LU_PW0001_General Conditions_201902
29
6. be su pplied at Your expense with
a ppropriate original medical
cer tificates where r equired before
pa y ing a Claim;
7 . r equ est and carry out a medical
ex amination and insist on a post-
m ortem examination, if the law allows
Us to a sk for on e, at Ou r expense.
Fraudulent Claims
We w ill not pay dishonest Claims. If You
m a ke a dishonest Claim, We may cancel
You r cover.
Pay ing Claims
1 . Dea t h
A. If You a re 18 y ears old or ov er,
We w ill pay the Claim to Your
esta te and the r eceipt g iven to Us
by Your personal representative
(in most cases, the executor
a ppointed under Your will) shall
be a fu ll discharge of a ll liability
by Us in r espect of the Claim .
B. If You a re aged under 18 years
a n d covered under this Policy as
th e Partner of a Person
Insu red, We will pay any
Cla im for Accidental death to
You r Partner. In a ll other
cir cumstances We will pay any
Cla im for Accidental death to
You r Parent or Legal
Gu a rdian. Your Partner’s or
Pa rent or Legal Gu ardian’s
r eceipt shall be a full discharge of
a ll liability by Us in respect of
th e Claim .
2. A ll other Claims
A. If You a re 18 years or ov er, We
w ill pay the Claim to You and
You r receipt shall be a full
discharge of a ll liability by Us in
r espect of the Claim .
B. If You a re aged under 18 years
a n d covered under this Policy as
th e Partner of a Person
Insu red, We will pay the Claim
to You r Partner for Your
ben efit. In a ll other
cir cumstances We will pay the
a ppropriate benefit amount to
You r Parent or Legal
Gu a rdian for Your benefit.
You r Partner’s or Parent or
Lega l Guardian’s receipt shall
be a fu ll discharge of a ll l iability
by Us in r espect of the Claim .
LU_PW0001_General Conditions_201902
30
General Conditions
Contract
Th is Policy, the Certificate of In surance and
a ny information prov ided in Your
a pplication will be read together as on e
con tract.
Choice of Law
Th is Policy shall be g overned by and
in terpreted in accordance with the laws of
En g land and Wales and the En glish Courts
a lon e shall have jurisdiction in any dispute.
A ll communication in connection with this
Policy shall be in En glish.
Third Party Rights
Th e Contracts (Rights of Third Parties) A ct
1 999, or any amendment thereto shall n ot
a pply to this Policy. Only You and Us can
en force the terms of this Policy. No other
pa r ty may benefit from this contract a s of
r ight. This Policy may be varied or cancelled
w ithout the consent of a ny third party.
Compliance with Policy Requirements
You (and where relevant Your
r epresentatives), shall comply with a ll
a pplicable terms and conditions specified in
th is Policy. If You do not comply, We will
on ly pay that part of any Claim that We
w ou ld have had to pay if You had complied
in fu ll.
Changing Y our Policy
3. If You want to change Your Policy
If a ny of the information You have
g iv en Us changes You must telephone
(a n d confirm in writing if We request
You to do so), email or write to Us.
4. If We w ant to change Your Policy
We r eserve the r ight to make changes
or a dd to these Policy terms for legal or
r egulatory r easons and/or to r eflect
n ew industry guidance and codes of
pr a ctice. If this happens We will write
to You w ith details at least 30 days
befor e We make any changes. You
w ill then have the option to continue
w ith or to cancel the Policy.
A ny change made to Your Policy will begin
on th e date that the Certificate of In surance
is issu ed to You by Us.
If We ch ange Your policy and a s a result of
th ose changes You wish to cancel Your
policy , We will send You a pro-rata r efund
u n less You have made a Claim under this
Policy in which case no r efund will be made.
Cancelling Your Policy
1 . If You want to cancel Your Policy
1 4 day cancellation r ight
If, for a ny reason, You are not satisfied
w ith this Policy, You may, within 14
da y s of receiving Your Policy and
Cer tificate of In surance contact Us and
We w ill cancel it. If this happens the
Policy will have provided no cov er and
We w ill refund any premiums You
h av e paid, providing You have n ot
a lready travelled and n o Claim(s) have
been reported or paid.
A fter 14 days You may cancel Your
policy , but We will not pay You a
r efund of a ny premium You have paid.
Ou r contact details are:
Em a il: [email protected]
Tel: +35 22 848 0840
2. If We w ant to cancel Your Policy
We ca n cancel this Policy by giving
You 3 0 days written notice. We will
on ly do this for a v alid r eason.
Ex a mples of valid cancellation reasons
in clude attempted or actual fraud, or
w h ere We are ordered or instructed to
ca ncel this Policy by a r egulator, court,
or oth er law enforcement agency. If We
ca ncel the Policy We will refund any
pr emium You paid for the cancelled
per iod prov ided You have not made a
Cla im under the Policy during the
cu rrent Period of Insurance.
Other taxes or costs
We a r e required to n otify You that other
ta xes or costs may exist which are not
im posed or charged by Us.
Misrepresentation and Non-Disclosure
You must take reasonable care to ensure
th at all of the information prov ided to Us in
th e application process, in the
"Decla ration", by correspondence, ov er the
telephone, on claim forms and in ot her
documents is true, complete and accurate.
LU_PW0001_General Conditions_201902
31
Plea se n ote that providing incomplete, false
or m isleading information could a ffect the
v alidity of this Policy a nd may mean that all
or pa rt of a Claim may n ot be paid. You
a cknowledge that We have offered the
Policy and calculated the premium using the
in formation which We have asked for and
You h ave provided, and that any change to
th e responses provided may result in a
ch ange in the terms and conditions of the
Policy and/or a change in the premium.
Interest
No su m payable by Us u nder this Policy
sh a ll carry interest unless payment has been
u n reasonably delayed by Us following
r eceipt of a ll the required certificates,
in formation and ev idence n ecessary to
su pport the Claim. Where interest becomes
pa y able by Us, it will be calculated only
fr om the date of final receipt of such
cer tificates, information or ev idence.
Bank Charges
We sh a ll n ot be liable for any charges
a pplied by Your bank for any transactions
m a de in relation to a Claim.
Complaints procedures
Claim – Chubb Customer Service
Ch u bb European Group SE
T éléphone : +33.1.55.91.47.28
Ma il : [email protected]
In ca se of a claim, we undertake to
a cknowledge receipt of y our request no later
th an Ten (10) business Days following
its r eceipt and to respond to it no later than
w ithin Two (2) Mon t hs.
Mediation and judicial procedure
Without prejudice to the judicial remedies
a v ailable to the In sured Party and/or the
Policy holder, in case of disagreement with
th e In surer on the performance of this
Policy , the Insured Party and/or the
Policy holder may, before any judicial
pr oceedings, refer the matter to the
Media tor of In surance Companies at the
follow ing a ddress:
A ssociation of Insurance a nd
Reinsurance Com panies (ACA)
12, ru e Erasme, L-1468 Lu xembourg
+352 44 21 44 -1
a ca @aca.lu
Union Luxembourgeoise des
con som mateurs (ULC)
55, Ru e des Bruyères, L-1274 Howald
+352 44 49 60 22 -1
h t tp://beta.ulc.lu/fr/contact/
Or the Office of the In surance
Commissioner at the following address :
Office of t he Insurance Commissioner
7, bou levard Joseph II,
L-1840 Lu xembourg
+352 22 69 11 – 1
+352 22 69 10
ca a @caa.lu
European Online Dispute Resolution Platform
If You a rranged Your Policy with Us
on line or through other electronic means,
a n d have been unable to contact Us either
dir ectly or through the Mediator of
In su rance Companies, You may wish to
r eg ister Your complaint through the
Eu r opean Online Dispute Resolution
pla tform:
h ttp://ec.europa.eu/consumers/odr/.
You r complaint will then be r e-directed to
th e Mediator of In surance Companies and
to Us to r esolve. There may be a short delay
befor e We r eceive it.
Prudential Regulation Authority and Financial Conduct Authority
Ch ubb European Group SE (CEG).
A u thorised and supervised by the French
Pr u dential Supervision and Resolution
A u thority (4, Place de Budapest, CS 92459,
7 5436 PARIS CEDEX 09)and the Office of
th e In surance Commissioner, situé 7,
bou levard Joseph II, L-1840 Luxembourg,
GD de Lu x embourg.
LU_PW0001_General Conditions_201902
32
General Definitions
Th e following words and phrases below will
a lways have the following meanings
w h erever they appear in the Policy and
Cer tificate of In surance in bold type and
sta rting with a capital letter.
A broad
Ou tside Luxembourg
A ccident, A ccidental
A su dden identifiable violent external ev ent
th at happens by chance a nd which could not
be ex pected; or unavoidable exposure to
sev ere weather.
A dverse Weather
Wea ther of such severity that the police (or
a ppropriate authority) warn by means of
pu blic communications n etwork (including
bu t not limited to television or radio) that it
is u n safe for individuals to a ttempt to travel
v ia the route or iginally planned by You.
A ge Limit
6 4 years old (inclusive) and under at the
da te of taking out the Policy.
A ny One Claim
A ll Claims or legal proceedings including
a ny appeal a gainst judgment consequent
u pon the same original cause, ev ent
or circumstance.
Ch ild, Children
A per son under 18 years of age at the time
th e Policy is purchased.
Ch u bb
Ch ubb European Group SE
Ch u bb Assistance
1 . The telephone a dvice, information and cou nselling services; and/ or
2 . the travel assistance and emergency m edical and repatriation services;
a r ranged by Chubb.
Cla im, Claims
Sin gle loss or a series of losses Du e To on e
ca use cov ered by this Policy.
Close Bu siness Colleague
Som eone who You work with in
Lu x embourg and who has to be in work in
or der for You to be able to go on or
con tinue a Holiday.
Cru ise
A sea or river voy age of more than 3 days in
tota l duration, where transportation and
a ccommodation is primarily on an ocean or
r iv er going passenger ship.
Cu rtail, Cu rtailed, Cu rtailment
Cu t short/cutting short Your Holiday.
Doct or
A doctor or specialist, registered or licensed
to pr actise medicine under the laws of the
cou ntry in which they practise
w h o is neither:
1 . a Person Insured; or
2 . a r elative of the Person Insured
m a king the Claim,
u n less a pprov ed by Us.
Du e T o
Dir ectly or indirectly caused by, arising or
r esulting from, or in connection with.
Eu rope
A lbania, Andorra, Austria, Belarus, Belgium,
Bosn ia -Herzegov ina, Bulgaria, Canary
Isla n ds, Channel Islands, Croatia, Czech
Repu blic, Denmark, Eire, Estonia, Finland,
Fr a nce, Germany, Gibraltar, Greece,
Hu ngary, Iceland, Isle of Ma n, Italy, Latvia,
Liechtenstein, Lithuania, Luxembourg,
Ma cedonia, Ma deira, Mediterranean Islands
(in cluding Ma jorca, Menorca, Ibiza; Corsica;
Sa r dinia; Sicily; Ma lta, Gozo; Crete, Rhodes
a n d other Greek Islands; Cyprus), Moldova,
Mon a co, Netherlands, Norway, Poland,
Por tugal, Romania, Ru ssian Federation
(West of Urals), Serbia and Mon tenegro,
Slov akia, Slov enia, Spain, Sweden,
Sw itzerland, Turkey, Ukraine, United
Kin gdom
Excess
Th e first amount stated in the Table of
Ben efits of any Claim which each Person
Insu red must pay for each Section of the
Policy that is claimed under.
Holiday
A tr ip A broad involving pre-booked travel
or a ccommodation
Im m ediate Family Member
You r Partner or fiancé(e) or the
g r andchild, child, brother, sister, parent,
g r andparent, step-brother, stepsister, step-
pa r ent, parent-in-law, son- in-law,
da ughter-in-law, sister-in-law, brother-in-
la w, aunt, uncle, n ephew, niece, of You or
LU_PW0001_General Conditions_201902
33
You r Partner, or anyone noted as n ext of
kin on any legal document, all of whom
m ust be resident in Luxembourg, and n ot
a ny Person Insured.
Insu red Adult
A per son named in the Certificate of
In su rance between the ages of 18 and 64
(in clusive).
Lega l Expenses
1 . Fees, expenses, costs/expenses of
ex pert witnesses and other
disbursements reasonably incurred by
th e Legal Representatives in
pu r suing a Claim or legal proceedings
for damages and/or compensation
a g ainst a third party who has caused
a ny Persons Insured Accidental
bodily injury or illness or in a ppealing
or r esisting an appeal against the
ju dgment of a Court, tribunal
or a r bitrator.
2 . Costs for which You are legally liable
follow ing an award of costs by any
cou rt or tribunal or an out of Court
sett lement made in connection with
a ny Claim or legal proceedings.
Lega l Representatives
Th e solicitor, firm of solicitors, lawyer,
a dv ocate or other appropriately qualified
per son, firm or company appointed to act on
You r behalf.
Loss, Lost , Losses
You r Personal Property, passport
a n d/or driving licence that are cov ered
u n der this Policy:
1 . h av e been accidentally or
u n intentionally left in a location and
th ey have then disappeared; or
2 . a r e in a known location, but You are
n ot r easonably a ble to r etrieve
th em; or
3 . h av e disappeared and You are n ot
su r e h ow it has happened
Loss of Lim b
A mputation or total and permanent loss of
u se of on e or more hands at or abov e the
w r ist or of on e or more feet above the ankle
(ta lo-tibial joint).
Loss of Sigh t
1 . In both eyes:
Per manent blindness, which based on
m edical ev idence You will never
r ecov er from, and which results in
You r name being a dded (on the
a u thority of a qualified ophthalmic
specialist) to the Register of Blind
Per sons maintained by
th e gov ernment.
2 . In on e ey e:
Per manent blindness, which based on
m edical ev idence You will never
r ecov er from, in a n eye to the degree
th at, after correction using spectacles,
len ses or surgery, objects that should
be clear from 60 feet away can only be
seen from 3 feet away or less.
Mobility Aid, Mobility A ids
A ny crutch, walking stick, walking frame,
w h eeled walking frame, walking trolley,
ev acuation chair, wheelchair, powered
w h eelchair or mobility scooter constructed
specifically to a id persons suffering from
r estricted mobility but excluding any golf
bu ggy or g olf trolley.
Mon ey
Coin s, banknotes, traveller’s cheques, postal
or m oney orders, travel tickets, pre-paid
v ouchers, non-refundable pre-paid entry
t ickets a nd debit, credit, payment,
pr epayment and/or charge cards.
One wa y Trip (outward flight on ly):
Is a Holiday that commences upon leaving
y our home and ends after leaving passport
con trol at your destination, including any
stopov ers on your trip to your destination of
u p to 24 hours.
Pa rent or Legal Guardian
A per son with parental r esponsibility, or a
leg al guardian.
Pa rtner
You r spouse or civil partner (registered
pu r suant to the Civil Partnership Act) or
som eone of either sex with whom You h ave
been living for a t least three months as
th ough they were Your spouse or
civ il partner.
Period of Insurance
Per iod of cov er commencing a t 00.01 or any
la ter time the Certificate of In surance is
issu ed and ending either when You arrive at
You r home in Luxembourg or at the end of
th e trip duration shown on Your Certificate
of In su rance, whichever is sooner.
Ex cept for the cancellation benefit which
en ds when you leave your h ome in
Lu x embourg to begin your trip.
LU_PW0001_General Conditions_201902
34
Permanent Disability
A ny form of functional disability which has
la sted for at least 12 months and from
w h ich, based on medical evidence, You will
n ev er recover.
Permanent Total Disablement
1 . If You w ere in gainful employ ment a t
th e date of the Accident:
A Permanent Disability which
stops You from carrying out gainful
em ploy ment for which You are fitted
by way of training, education or
ex perience; or
2. If You were not in gainful employ ment
a t the date of the A ccident:
A for m of Permanent Disability
ca lculated on a medical assessment by
Us or a n independent medical expert
a ppointed by Us, which r esults in
You r inability to perform, without
a ssistance from another person, at
lea st 2 of the following activities of
da ily living:
• ea t ing;
• g etting in and out of bed;
• dr essing and undressing;
• toileting; or
• w a lking 200 metres on
lev el ground
Person al Property
1 . A ny suitcase, trunk or container of a
sim ilar kind and its contents;
2. a ny Mobility Aid;
3. V a luables,
4. a ny other article worn or carried by
You ; that is not otherwise excluded
a n d which is either owned by You or
for w hich You are legally responsible.
Pu blic Transport
A ny air, land or water vehicle operated
u n der licence for the transportation of fare-
pa y ing passengers and which runs to a
sch eduled published timetable.
Repa ir a nd Replacement Costs
Th e cost of repairing partially damaged
pr operty, or, if property is totally Lost or
destroy ed or uneconomical to repair, the
cost of r eplacing property as n ew less a
dedu ction for wear, tear or depreciation.
(Note: We will pay a reasonable proportion
of th e total value of a set or pair to r epair or
r eplace an item that is part of a set or pair).
Rou nd Trip (outward and return
fl ight):
Is a Holiday that commences upon leaving
y our home including any stopovers on your
ou tward trip to your destination and return
tr ip home of u p to 24 hours, and ends upon
y our return to your place of residence
su bject to a maximum duration of 30 days.
T ravelling Com panion(s)
Som eone You have arranged to go on
Holiday with a nd who it w ould be
u n reasonable to expect You to travel or
con tinue Your Holiday without.
Una ttended
Wh ere You are n ot in full v iew of or in a
posit ion to prevent unauthorised taking or
in terference with Your Personal
Property or vehicle.
V a luables
Ca meras and other photographic
equ ipment, telescopes and binoculars,
a u dio/v ideo equipment (including radios,
iPods, mp3and mp4 players, camcorders,
DV D, v ideo, televisions, and other similar
a u dio and v ideo equipment), mobile
ph on es, satellite navigation equipment,
com puters and computer equipment
(in cluding PDA s, personal organisers,
la ptops, notebooks, netbooks, iPads, tablets
a n d the like), computer games equipment
(in cluding consoles, games and peripherals)
jew ellery, watches, furs, precious and semi-
pr ecious stones and articles made of or
con taining gold, silver or other
pr ecious metals.
Wa r
A rmed conflict between nations, invasion,
a ct of foreign enemy, civil war or taking
pow er by or ganised or military force.
We, Us, Ou r, Ou rselves
Ch ubb European Group SE
Winter Sports
Big foot skiing, bobsleighing, cross-country
skiing, glacier skiing, h eli-skiing, kite
sn ow boarding, langlauf, luging, mono-
skiing, skidooing, skiing, ski acrobatics, ski
fly ing, ski jumping, ski racing, ski touring,
sledg ing, sn ow blading, snowboarding,
sn owmobiling, speed skating, tobogganing.
You , Your, Person(s) Insured
A ll persons named in the Certificate of
In su rance within the Age Limit being
r esident in Luxembourg. Ea ch person is
sepa rately insured with the exception of a ny
Ch ild unless travelling with an Insured
A dult.
LU_PW0001_General Conditions_201902
35
Protection des données caractère personnel
Th e Insurer u ses personal information
w h ich the Policyholder supplies to the
In su rer or, where a pplicable, to the
Policy holder’s insurance broker in order to
w r ite and administer this Policy, including
a ny claims arising from it.
Th is information will include basic contact
details such as In sured Persons’ names,
a ddresses, and policy number, but may also
in clude more detailed information a bout
In su red Persons (for example, their age,
h ea lth, details of a ssets, claims h istory)
w h ere this is relev ant to the risk the In surer
is in suring, services the In surer is prov iding
or to a claim the Policyholder or Insured
Per sons is r eporting.
Th e In surer is part of a global group, and
In su red Persons’ personal information may
be sh ared with its group companies in other
cou ntries a s required to prov ide cov erage
u n der this policy or to store In sured
Per sons’ information. The Insurer a lso uses
a n umber of trusted service prov iders, who
w ill also have access to In sured Persons’
per sonal information subject to the
In su rer’s instructions and control.
In a ccordance with a ll a pplicable laws, the
In su red Persons have a number of r ights in
r elation to their personal information,
in cluding rights of access and, in certain
cir cumstances, removal.
• con sultation;
• cor rection of incorrect personal data,
• su ppress;
• r emov e;
• r estrict;
• tr ansfer;
• r efusal of u sage;
• n ot su bject to automated processing
("pr ofiling").
Th is section represents a condensed
ex planation of how we use personal
in formation. For more information, the
In su rer strongly r ecommends the
Policy holder and In sured Persons reads its
u ser- fr iendly Ma ster Privacy Policy,
a v ailable here:
h ttps://www2.chubb.com/fr-
fr /footer/politique-de-confidentialite-en-
lig ne-english.aspx.
Th e Policyholder and Insured Persons can
a sk u s for a paper copy of the Privacy Policy
a t a ny t ime, by contacting the In surer at
da [email protected]. »
Chubb European Group SE is an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre and the following registered office : La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Chubb European Group SE has fully paid share capital, of € 896,176,662 and is supervised by the Autorité de Contrôle
Prudentiel et de Résolution (ACPR) située 4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09. In the Grand Duchy of Luxembourg it falls under the conduct of business rules of the ‘Commissariat aux Assurances’.
Contact Us
Ch ubb European Group SE
Cu stomer Services
Le Colisée - 8 , avenue de l’Arche
9 2400 Courbevoie
Fr a [email protected]
w ww.chubb.com/fr
About Chubb
Ch ubb is the world’s largest publicly traded
pr operty and casualty insurer. With operations
in 54 countries, Chubb prov ides commercial
a n d personal property and casualty insurance,
per sonal accident and supplemental health
in surance, reinsurance and life insurance to a
div erse group of clients.
Th e company is distinguished by its extensive
pr oduct and service offerings, broad
distribution capabilities, exceptional financial
str ength, underwriting excellence, superior
cla ims handling expertise and local
oper ations globally.
Th e insurance companies of Chubb serve
m ultinational corporations, midsize and small
bu sinesses with property a nd casualty
in surance and services; affluent and high n et
w or th individuals with substantial assets to
pr otect; individuals purchasing life, personal
a ccident, supplemental health, home and car
in surance and other specialty insurance
cov erage; companies and affinity groups
pr ov iding or offering a ccident and health
in surance programmes and life insurance to
th eir employ ees or members; and insurers
m anaging exposures with reinsurance cov erage.
Ch ubb’s core operating insurance companies
m a intain financial strength ratings of AA from
Sta ndard & Poor ’s and A++ from A .M. Best.
Ch ubb’s parent company is listed on the New
Yor k Stock Exchange (NYSE: CB) and is a
com ponent of the S&P 500 index.