generic job profiles...generic job profiles/fmcg risk advisory services april 2015 3 job...

ABCD

2015 Compensation & Benefits Survey

Job Profiles / FMCG Sector April 2015

KPMG Advisors A.E. April 2015

This report with Appendices contains 86 pages ptk/VEP (1062384)

© 2015 KPMG Advisors AE, a Greek Societe Anonyme and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG

International"), a Swiss entity. All rights reserved. Printed in Greece.

ABCD

2015 Compensation & Benefits Survey Generic Job Profiles/FMCG

Risk Advisory Services April 2015

Contents

1 FMCG Job Families 2

2 FMCG Sector Job Profiles Index 3

3 JOB DESCRIPTIONS 11 3.1 JOB FAMILY: GENERAL MANAGEMENT (GM) 11 3.2 JOB FAMILY: FINANCE (FIN) 14 3.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new position 23 3.4 JOB FAMILY: SALES & MARKETING (S&M) 32 3.5 JOB FAMILY: MANUFACTURING & ENGINEERING (M&E) 52 3.6 JOB FAMILY: HUMAN RESOURCES (HR) 67 3.7 JOB FAMILY: ADMINISTRATION (ADM) 74 3.8 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC) 79 3.9 JOB FAMILY: RESEARCH & DEVELOPMENT (R&D) 85

For further information and assistance in filling in the 2015 Compensation & Benefits Survey data, please contact our Survey Team in the People Services Unit:

Ms Papatzimou Veroni Ms Parisi Tonia

Ms Balikoura Vicky Mr Gouras Nasos

Ms Kotsia Konstantina

Telephone: (210) 60 62 100 Fax: (210) 60 62 111

e-mail: [email protected]

i © 2015 KPMG Advisors AE. All rights reserved.

mailto:[email protected]

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1 FMCG Job Families Following are the 140 generic job positions of the KPMG Compensation & Benefits Survey, separated into the 9 job families below:

Job Family Family Code

1. General Management (GM)

2. Finance (FIN)

3. Information Technology (IT)

4. Sales & Marketing (S&M)

5. Manufacturing & Engineering (M&E)

6. Human Resources (HR)

7. Administration (ADM)

8. Miscellaneous (MSC)

9. Research & Development (R&D)

These job families include positions applicable to all sectors. Therefore, we refer to them as the General Job Families. These generic profiles apply only to the specific sector to which they refer. The FMCG sector has no specific sector job positions/descriptions, they are the same as General Sector positions.

2 © 2015 KPMG Advisors AE. All rights reserved.

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2 General Sector Job Profiles Index

Job Family: General Management

GM 1 General Manager/Managing Director

GM 2 Deputy General Manager

GM 3 Divisional/Business Unit Director

Job Family: Finance

FIN 1 Finance & Administration Director

FIN 2 Finance Manager

FIN 3 Treasurer

FIN 4 Financial Controller

FIN 5 Accounting Manager

FIN 6 Accounting Supervisor

FIN 7 Budgeting & Reporting Supervisor

FIN 8 Credit & Collection Supervisor

FIN 9 Collector

FIN 10 Senior Accountant

FIN 11 Tax Specialist

FIN 12 Financial Analyst

FIN 13 Accountant

FIN 14 Accounting Clerk

FIN 15 Cashier

FIN 16 Cost Accountant


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Job Family: Finance

FIN 17 Credit & Collection Officer

FIN 18 Budgeting & Reporting Manager

Job Family: Information Technology

IT 15 IT Director

IT 1 IT Manager

IT 2 IT Supervisor

IT 3 Data Base Administrator

IT 16 IT Infrastructure Manager

IT 17 Business Systems Manager

IT 18 Information Systems Security Manager

IT 5 Systems Analyst

IT 6 Software Engineer

IT 8 Help Desk Support

IT 9 Computer Operator

IT 10 Web Master

IT 11 System & Network Administrator

IT 12 ERP Consultant

IT 13 Data Warehouse Analyst-Architect

IT 14 CRM Specialist

IT 19 Business Intelligence (B.I.) Specialist (new)


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Job Family: Sales & Marketing

S&M 1 Commercial Director

S&M 2 Sales Manager

S&M 3 Marketing Manager

S&M 4 Business Development Manager

S&M 5 Exports Manager

S&M 6 Key Accounts Manager

S&M 7 Regional Sales Manager

S&M 8 Area Sales Manager

S&M 9 Customer Service Manager

S&M 10 Sales Administration Supervisor

S&M 11 Sales Representative-Key Accounts

S&M 12 Sales Representative

S&M 13 Sales Engineer

S&M 14 Sales Support Manager

S&M 15 Sales Support Clerk

S&M 16 Customer Services Representative

S&M 17 Trade Marketing Manager

S&M 18 Marketing Executive

S&M 19 Merchandiser

S&M 20 Group Product/Brand Manager

S&M 21 Product/Brand Manager

S&M 22 Assistant Product/Brand Manager


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Job Family: Sales & Marketing

S&M 23 Marketing Research Executive

S&M 24 Advertising Executive

S&M 25 Public Relations Executive

S&M 26 Sales Director

S&M 27 Marketing Director

S&M 28 National Key Accounts Manager

S&M 29 Sales Analyst/ Planner

S&M 30 Category Manager

S&M 31 Call Center Supervisor

S&M 32 Call Center Representative

S&M 33 Sales Trainer

S&M 34 Ex Van Salesman

S&M35 After Sales Supervisor

S&M36 After Sales Technician

S&M37 Sales Effectiveness Manager

S&M38 Marketing Intelligence Manager


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Job Family: Manufacturing & Engineering

M&E 1 Technical Services Director

M&E 2 Plant Manager

M&E 3 Production Manager

M&E 4 Logistics Director

M&E 5 Logistics Manager

M&E 6 Distribution Manager

M&E 7 Purchasing Manager

M&E 8 Buyer

M&E 9 Warehouse Manager

M&E 10 Quality Control Manager

M&E 11 Production Engineer

M&E 12 Shift Supervisor

M&E 13 Maintenance Engineer

M&E 14 Industrial Engineer

M&E 15 CAD/CAM Specialist

M&E 16 Maintenance Manager

M&E 17 Engineering Services Manager

M&E 18 Safety & Environmental Engineer

M&E 19 Quality Control Technician

M&E 20 Materials Planning Executive

M&E 21 Project Engineer

M&E 22 Technician


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Job Family: Manufacturing & Engineering

M&E 23 Machine Operator

M&E 24 Warehouse Clerk

M&E 25 Production Planning Manager

M&E 26 Senior Buyer

M&E 27 Quality Assurance Manager

M&E 28 Supply Chain Executive

Job Family: Human Resources

HR 1 Human Resources Director

HR 2 Human Resources Manager

HR 3 Assistant HR/Personnel Manager

HR 4 Industrial Relations Supervisor

HR 5 Compensation & Benefits Supervisor

HR 6 HR Planning & Recruitment Supervisor

HR 7 Training Supervisor

HR 8 Personnel Administrator

HR 9 Payroll Clerk

HR 10 Payroll Supervisor

HR 11 Human Resources Business Partner

HR 12 HR Generalist


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Job Family: Administration

ADM 1 Administration Manager

ADM 2 Office Manager

ADM 3 GM Executive Secretary/Personal Assistant

ADM 4 Executive Secretary

ADM 5 Secretary

ADM 7 Telephonist/ Receptionist

ADM 8 General Duties Clerk

ADM 9 Messenger

ADM 10 Personal Driver

Job Family: Miscellaneous

MSC 1 Corporate Lawyer

MSC 2 Internal Audit Manager

MSC 3 Internal Auditor

MSC 4 Project Manager

MSC 5 Branch Manager

MSC 6 Management Trainee

MSC 7 Investor Relations Supervisor

MSC 8 Investor Relations Officer

MSC 9 Knowledge Management Expert

MSC 10 Corporate Affairs Manager


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Job Family: Miscellaneous

MSC 11 Quality Assurance Supervisor

MSC 12 Legal Affairs Manager

Job Family: Research & Development

R&D 1 Research & Development Manager

R&D 2 Laboratory Manager

R&D 3 Laboratory Specialist


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3 JOB DESCRIPTIONS

3.1 JOB FAMILY: GENERAL MANAGEMENT (GM) GM 1. GENERAL MANAGER / MANAGING DIRECTOR

Alternative titles: Country Manager, CEO

Duties:

• Directs and has full responsibility for company's overall activities.

• Approves company strategy and operations objectives and ensures their implementation.

• Safeguards the company's image and promotes effective relations with all external groups (clients, authorities etc.).

Specifications:

• University degree often at postgraduate level and extensive professional training.

• Usually 15-20 years of experience, most of which at senior positions.

• In-depth knowledge of the economic and the market environment.

• Fluency in English and often in a second language.

Typically reports to: Board of Directors or superior in parent company

Typically supervises: 4-7 Managers/Directors and their personnel (commercial/services: 100-150, industrial: 200-300).

Note: Positions such as CEO, Executive Presidents and Vice Presidents in large organisations belong to the “GREATER” category.


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GM 2. DEPUTY GENERAL MANAGER

Alternative titles: Deputy Country Manager

Duties:

• Directs, supervises and is responsible for a major part of company's overall activities.

• Resumes the GM’s duties and responsibilities in his/her absence.

• Ensures the implementation of company strategy and objectives in his/her areas.


Specifications:





Typically reports to: General Manager/Managing Director

Typically supervises: 3-5 Managers and their personnel (commercial/services: 50-100, industrial: 100-180).

Note: Positions such as CFO, COO, CIO, CPO in large organisations or group of companies could match this profile.


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GM 3. DIVISIONAL / BUSINESS UNIT DIRECTOR

Duties:

• Directs and has full responsibility for a division's overall activities.

• Formulates and recommends division strategy and operations objectives and ensures their implementation.


Specifications:





Typically reports to: General Manager/Managing Director or Superior in parent company

Typically supervises: 3-5 Managers and their personnel (40-60).


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3.2 JOB FAMILY: FINANCE (FIN)

FIN 1. FINANCE & ADMINISTRATION DIRECTOR

Duties:

• Formulates, recommends and ensures the implementation of company's financial policy.

• Provides overall direction for budgeting, reporting, tax, accounting, financing, credit and usually IT and sometimes for Personnel functions.

• Ensures effective administrative support services to the company.

Specifications:


• Usually 12-18 years of experience, 8 of which at a supervisory level.

• Fluency in English.


Typically supervises: 3-5 Managers and their staff (14-25)

FIN 2. FINANCE MANAGER

Duties:

• Formulates, recommends and ensures the implementation of company's financial policy.

• Provides overall direction for budgeting, reporting, accounting, tax and credit functions.

• Liaises with banks and other sources of capital financing.

Specifications:



• Very good knowledge of English.

Typically reports to: General Manager/Managing Director or Finance & Administration Director

Typically supervises: 3-5 Supervisors and their staff (8-16)


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FIN 3. TREASURER

Duties:

• Directs the allocation of company funds and develops customer credit policies.

• Secures short and long term capital financing and liaises with banks.

• Ensures the best utilization of surplus funds through money and capital markets.

Specifications:




Typically reports to: Finance & Administration Director or Finance Manager

Typically supervises: 1-3 Executives

FIN 4. FINANCIAL CONTROLLER

Duties:

• Co-ordinates and controls all accounting activities and the preparation of financial and management reports.

• Directs the maintenance of general and cost accounting systems.

• Oversees administration of credit policy and collection of overdue accounts.

Specifications:




Typically reports to: Finance & Administration Director or General Manager



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FIN 5. ACCOUNTING MANAGER

Duties:

• Co-ordinates and controls the full range of accounting functions through a number of sizeable sections often in large organizations or in a group of companies.

• Formulates company accounting policy and procedures and ensures compliance with Chart of Accounts and Tax Code requirements.

• Monitors the preparation and signs company's financial statements.

Specifications:

• University degree and extensive professional training.

• Usually 8-10 years of relevant experience, 4-6 of which at a supervisory level.


• Familiarity with accounting software.

Typically reports to: Finance & Administration Director


FIN 6. ACCOUNTING SUPERVISOR

Alternative titles: Chief Accountant

Duties:

• Co-ordinates and controls the full range of accounting functions.

• Ensures compliance with Chart of Accounts and Tax Code requirements.

• Prepares company's financial statements.

Specifications:

• University degree and relevant professional training.

• Usually 6-8 years of relevant experience.

• Good knowledge of English.


Typically reports to: Finance Manager or Accounting Manager

Typically supervises: 4-7 individuals


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FIN 7. BUDGETING & REPORTING SUPERVISOR

Duties:

• Assists in management planning and financial performance appraisal.

• Ensures appropriate budget formulation and regular revision, as well as P&L and balance sheet analysis and reporting.

• Ensures timely and accurate reporting of data.

Specifications:




• Familiarity with accounting and reporting software and spreadsheets.

Typically reports to: Budgeting & Reporting Manager or Finance Manager


FIN 8. CREDIT & COLLECTION SUPERVISOR

Alternative titles: Credit Control Supervisor

Duties:

• Ensures timely cash collection and review of credit risk.

• Evaluates, proposes and monitors approved credit extension.

• Liaises with sales personnel to co-ordinate cash collection.

Specifications:




• Familiarity with relevant software packages.

Typically reports to: Finance Manager or Treasurer



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FIN 9. COLLECTOR

Duties:

• Plans and handles day-to-day cash collection activities within deadlines.

• Prepares and follows up letters of collection.

• Assists the customer in completing initial credit applications.

Specifications:

• On the job training.


Typically reports to: Credit & Collection Supervisor

FIN 10. SENIOR ACCOUNTANT

Alternative titles: Financial Accountant, Management Accountant

Duties:

• Responsible for an accounting section (e.g. general ledger, assets etc.).

• Prepares company's financial statements and other reports.

• Ensures the accuracy of journal entries.

Specifications:


• Usually 3-5 years of relevant accounting experience.



Typically reports to: Accounting Supervisor

FIN 11. TAX SPECIALIST

Duties:

• Assists in the development of company's tax policies.

• Minimizes tax liability.

• Ensures compliance with local tax requirements.

Specifications:

• University degree and extensive professional training in tax issues and legislation.

• Usually 3-5 years of relevant tax experience.




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FIN 12. FINANCIAL ANALYST

Duties:

• Performs financial analyses for business strategy formulation.

• Prepares statistical and economic forecasts for business trends.

• Conducts various economic studies and assists in the preparation of budgets.

Specifications:

• University degree and professional training in financial analysis.



• Good knowledge of software packages (e.g. Excel, Lotus etc.).

Typically reports to: Budgeting & Reporting Supervisor or Budgeting & Reporting Manager or Finance Manager

FIN 13. ACCOUNTANT

Duties:

• Ensures effective preparation of ledger entries.

• Assists in preparation of trial balances and financial statements.

• Checks supporting accounting documentation.

Specifications:

• University degree plus 2-3 years of relevant experience, or Higher National Diploma / Accounting Certificate plus 4-6 years relevant experience.





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FIN 14. ACCOUNTING CLERK

Alternative titles: Assistant Accountant, Junior Accountant

Duties:

• Assists in checking of accounting documentation and in preparation of ledger entries.

• Performs various routine accounting activities.

• Reconciles bank accounts and processes payments.

Specifications:

• Higher National Diploma or Accounting Certificate.



FIN 15. CASHIER

Duties:

• Has full responsibility for administrating payments in any form for up to the authorized level.

• Performs various routine activities, relevant to keeping record of payments and preparing a day-by-day report.

• Reconciles payments, both incoming and outgoing.

Specifications:

• High School Diploma.


Typically reports to: Credit & Collection Supervisor or Accounting Supervisor


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FIN 16. COST ACCOUNTANT

Duties:

• Assists in the development and implementation of cost accounting systems.

• Prepares company's cost reports.

• Ensures the accuracy of journal entries for the cost (analytical) accounting group of accounts.

• Ensures the allocation of the company’s expenses in the appropriate cost centers.

Specifications:


• Usually 3-5 years of relevant accounting experience.




FIN 17. CREDIT & COLLECTION OFFICER

Alternative titles: Credit Control Clerk

Duties:

• Communicates directly with clients and when needed through sales force to ensure timely payments of outstanding invoices.

• Follows up on overdue accounts and refers longstanding/delinquent accounts to Superior for action.

• Assists in the preparation of regular credit reports and liaises continually with the Sales department.

Specifications:

• University or college degree.



Typically reports to: Credit & Collection Supervisor


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FIN 18. BUDGETING & REPORTING MANAGER

Duties:

• Supervises budget formulation and regular revision, as well as conducts the financial planning.

• Analyses and monitor the progress of the company’s financial figures, detects discrepancies and proposes corrective actions.

• Supervises and coordinates the accurate reporting of data to authorities and headquarters management.

Specifications:

• University and extensive professional training.

• Usually 8-10 years of relevant experience, 5 of which at a supervisory level.


• Familiarity with accounting and reporting software.

Typically reports to: Finance & Administration Manager or Finance Manager

Typically supervises: 4-6 Officers


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3.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new positions

IT 1. IT MANAGER

Alternative titles: MIS Manager

Duties:

• Responsible for IT budget, planning, implementation and operation of corporate IT and communications infrastructure.

• Manages the Applications, Infrastructure and Support teams.

• Analyzes departmental needs and establishes priorities for systems and applications deployment.

• Manages partnerships with Technology vendors and performs new technology assessments and evaluations.

Specifications:




Typically reports to: General Manager or Finance & Administration Director

Typically supervises: 1-2 supervisors and their staff (4-10)

IT 2. IT SUPERVISOR

Alternative titles: MIS Supervisor

Duties:

• Co-ordinates the design, development and maintenance of IT and communications infrastructure.

• Maps business requirements on to systems and applications and holds responsibility for their successful deployment.

Specifications:




Typically reports to: IT Manager or Finance & Administration Director

Typically supervises: 3-5 Information Technology Professionals


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IT 3. DATABASE ADMINISTRATOR

Duties:

• Responsible for the logical and physical design of database systems.

• Installs, configures and troubleshoots the respective database systems, and implements data access and sharing rules.

• Performs database monitoring and tuning and implements backup and recovery procedures, in order to ensure data integrity.

Specifications:

• University degree, often at postgraduate level, and professional training.



Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor

Typically supervises: 1-2 Database Programmers/ Software Engineers

IT 5. SYSTEMS ANALYST (ex. Systems Analyst/Programmer)

Duties:

• Defines information requirements according to specific organization processes.

• Provides technical assistance in identifying, evaluating and developing systems that are cost-effective and meet user requirements.

• Designs, selects and implements S/W packaged applications and custom developed solutions that improve business processes.

Specifications:


• Usually 4-6 years of experience.


Typically reports to: IT Infrastructure Manager or Business Systems Manager or IT Manager or IT Supervisor

Typically supervises: 2-3 S/W Engineers


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IT 6. SOFTWARE ENGINEER (ex. Analyst/Programmer)

Alternative titles: Programmer

Duties:

• Participates in the design, coding, testing and maintenance stages of S/W engineering life-cycle.

• Prepares relative documentation and adheres to configuration management control.

• Performs end-user training and support.

Specifications:


• Usually 2-4 years of programming / analysis experience.


Typically reports to: Systems Analyst or Business Systems Manager or IT Supervisor

IT 8. HELP DESK SUPPORT (ex. User Support)

Duties:

• Provides technical support regarding H/W systems and S/W applications to end-users, either onsite or remotely.

• Provides training to users and solves technical problems.

• Reports application bugs or inefficiencies and escalates them to the development team.

Specifications:

• University degree or Computer Diploma / Certificate.





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IT 9. COMPUTER OPERATOR

Duties:

• Operates one or more computer systems and peripheral equipment.

• Ensures the operation of systems and services are monitored and problems are resolved or escalated.

• Maintains computer operating records and relative documentation.

Specifications:

• Computer Certificate.

• No experience required.


Typically reports to: IT Infrastructure Manager or IT Supervisor

IT 10. WEB MASTER

Duties:

• Maintains Internet and/or Intranet servers and host infrastructure, providing statistics analyses (traffic reports etc.) and monitoring of log files.

• Provides recommendations for design improvements and acts as a liaison between non-technical (e.g. sales, marketing) staff and the development team, in order to ensure that all published documents meet corporate standards.

• Implements Internet security procedures and techniques, in order to minimize denial of service attacks on Web servers.

Specifications:

• University Degree in Computer Science/ Information Technology.

• Usually 3-4 years of experience in web design and maintenance, especially in server platforms and web server software.



Typically supervises: Web Developers, Web Designers or Subcontractors


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IT 11. SYSTEM & NETWORK ADMINISTRATOR

Duties:

• Responsible for the administration, maintenance and troubleshooting of server systems and networking infrastructure.

• Manages users profiles, including access controls, email accounts, remote access services, backup and restore procedures.

• Updates S/W applications by installing new releases and security patches, in co-ordination with IT vendors.

• Implements monitoring operations and performs design modifications when necessary, in order to ensure proper network performance.

Specifications:

• University Degree in Computer Science or Engineering. Large IT vendor certification.

• Usually 3-4 years of experience in the administration of enterprise-wide IT environments.



IT 12. ERP CONSULTANT

Duties:

• Participates in full life-cycle ERP implementation, including various modules (finance, production, human resources etc), according to business requirements definition.

• Liaises with other departments for the effective re-engineering of business practices and their mapping onto ERP modules, using standardized implementation methodology.

• Bears responsibility for Key Users training, as well as troubleshoot and fine-tuning after the roll-out of the application.

Specifications:

• University Degree in Information Technology, Business Administration or Finance. Official training from a major ERP vendor.

• Usually 2-3 years of experience in all phases of ERP system development lifecycle.


Typically reports to: Business Systems Manager or IT Manager


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IT 13. DATA WAREHOUSE ANALYST – ARCHITECT

Duties:

• Defines the architecture, content and application requirements for a data warehouse solution, in co-ordination with the respective departments.

• Applies logical and physical data modeling techniques and is responsible for all technical procedures, including data extraction and loading, data cleansing, data-marts and front-end reporting business intelligence tools.

• Ensures operational efficiency, performance monitoring and fine-tuning of the application after the implementation phase.

Specifications:


• Usually 2-3 years of experience in the implementation of business intelligence, OLAP and data warehouse solutions.


Typically reports to: Business Systems Manager or IT Manager or IT Supervisor

IT 14. CRM SPECIALIST

Duties:

• Responsible for mapping end-to-end customer relationship processes onto the corresponding processes of a specific CRM solution.

• Leads the implementation and configuration phases of the CRM package, and performs end-user support and training.

• Identifies and implements appropriate metrics/analytics designed to measure customer service function.

Specifications:


• Usually 2-3 years of experience in the implementation and support of CRM applications.


Typically reports to: Business Systems Manager or IT Manager or IT Supervisor


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IT 16. IT INFRASTRUCTURE MANAGER

Duties:

• Ensures the efficient operation of the company’s Information Network and Communication Systems in a timely, appropriate and cost effective manner.

• Manages the implementation of all projects related to systems and networks to ensure timely and efficient completion.

• Keeps abreast of all new technological development and ensures their transfer to the systems.

Specifications:




Typically reports to: IT Director

Typically supervises: 3-6 IT Professionals (Network & Systems administrators, help desk support, etc.)

IT 15. IT DIRECTOR

Alternative Titles: Chief Information Officer

Duties:

• Ensures business continuity and growth through the usage of up to date and most appropriate technologies.

• Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems.

• Responsible for IT budget, planning, implementation and operation of corporate IT and communications infrastructure

• Responsible for the management of multiple information and communications systems and projects.

Specifications:

• University degree in Computer Science often at postgraduate level and extensive professional training.

• Usually 12-18 years of experience, 8 of which at a supervisory level


Typically reports to: Managing Director / General Manager

Typically supervises: 2-4 Managers and their staff


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IT 17. BUSINESS SYSTEMS MANAGER

Duties:

• Manages the full life cycle of projects related to business systems (ERP, CRM, billing, etc.).

• Oversees the documentation of requirements, defines scope and objectives, and formulates systems to parallel overall business strategies.

• Ensures efficient and cost effective operations of all business applications, while maintaining a focus on the internal customer, so as to contribute to smooth everyday business operations.

• Communicates with providers in order to determine requirements and negotiate terms and conditions.

Specifications:

• University degree in Engineering or Software Engineering.

• Usually 6-10 years of relevant experience



Typically supervises: 2-4 IT Analysts and Developers

IT 18. INFORMATION SYSTEMS SECURITY MANAGER

Duties:

• Evaluates the IS Security to be consistent with the company’s policies and technical standards.

• Directs the development of security standards, procedures, and guidelines for multiple platforms and diverse systems environments (e.g., corporate, distributed, client server systems and e-applications).

• Investigates appropriate corrective actions for information security incidents and leads the improvement of the current security system and in the design and implementation of state-of-the-art security solutions.

• Drives/implements all necessary activities for compliance with market and industry standards

Specifications:

• University degree in Computer Science, often at a postgraduate level and extensive training.

• Usually 8-10 years of experience in the field.



Typically supervises: 1-3 IT Security Specialists


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IT 19. BUSINESS INTELLIGENCE (B.I.) SPECIALIST (new)

Duties:

• Works with cross functional teams to gather business requirements, translates them into specifications, designs and implements BI applications to facilitate business decision making.

• Analyzes key data related to business purposes, aided by particular technologies (data mining, data warehousing, data marting, SQL etc.) so as to generate useful results and reports that feed strategic decisions.

• Provides support as required to ensure the availability and performance of enterprise data.

Specifications:

• University Degree in Computer Science, Information Systems, Engineering or related field.

• Usually 3-4 years of experience in application development, data modeling techniques and reporting services.


Typically reports to:

Business Systems Manager or IT Manager or Chief Financial Officer


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3.4 JOB FAMILY: SALES & MARKETING (S&M)

S&M 1. COMMERCIAL DIRECTOR

Alternative titles: Sales & Marketing Director

Duties:

• Formulates, recommends and ensures the implementation of company's commercial policy i.e. sales and marketing objectives, plans and programs etc.

• Provides overall direction and control of all sales, customer service, exports, promotion, market research, advertising and public relations functions.

• Ensures the timely adjustment of commercial strategy and plans to meet changing market conditions and competitive actions.

Specifications:

• University degree, often at postgraduate level, and extensive professional training.

• Usually 12-18 years of experience, 8 of which at a managerial level.

• In depth knowledge of the market



Typically supervises: 3-6 managers and their staff (30-40)

S&M 2. SALES MANAGER

Duties:

• Develops, proposes and implements short and long term sales objectives, plans, programs and budgets.

• Directs and controls all sales operations to meet agreed sales targets.

• Maintains an efficient and effective sales organization through appropriate direction, control, motivation and development of sales force.

Specifications:




Typically reports to: General Manager/Managing Director or Commercial Director



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S&M 3. MARKETING MANAGER

Duties:

• Develops, proposes and implements short and long term marketing objectives, plans, programs and budgets.

• Directs and controls the market research, product development and launching, pricing, advertising and promotion functions.

• Maintains efficiency and effectiveness in all marketing activities.

Specifications:


• Usually 10-15 years marketing experience, 4 of which at a supervisory level.



Typically supervises: 2-Group Product Manager / Product Managers and their staff (5-8)

S&M 4. BUSINESS DEVELOPMENT MANAGER

Duties:

• Identifies trade opportunities and makes recommendations for their effective exploitation.

• Continuously researches business development and trends.

• Develops strategies and programs for customer relations building and improvement.

Specifications:






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S&M 5. EXPORTS MANAGER

Duties:

• Develops, proposes and implements the export sales and marketing objectives, plans, programs and budgets.

• Establishes and maintains effective relations with current and potential clients.

• Continuously identifies export opportunities and makes recommendations for their effective exploitation.

Specifications:




Typically reports to: General Manager/Managing Director or Commercial Director or Sales Director

Typically supervises: 3-5 export executives

S&M 6. KEY ACCOUNTS MANAGER

Duties:

• Proposes and implements sales objectives, plans and programs for key accounts.

• Supervises activities of salespeople so as to assure key accounts are properly serviced.

• Establishes and maintains effective relations with key client personnel and gathers data so as to assess current level of satisfaction as well as further needs to be addressed.

• Forms reports from gathered data so as to keep management and salespeople abreast of market / competitor developments.

Specifications:

• University degree and / or extensive professional training.

• Usually 6-8 years of sales experience, 2-3 of which at a supervisory level.


Typically reports to: Sales Manager or National Key Accounts Manager

Typically supervises: 2-4 sales representatives key accounts


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S&M 7. REGIONAL SALES MANAGER

Duties:

• Develops, proposes and implements the sales objectives, plans, programs and budgets for assigned region.

• Trains, motivates and monitors the activities of Area Managers and/or Sales Representatives.


Specifications:

• University Degree and/ or extensive professional training.



Typically reports to: Sales Manager


S&M 8. AREA SALES MANAGER

Duties:

• Develops, proposes and implements the sales objectives, plans, programs and budgets for assigned area.

• Trains, motivates and monitors the activities of Sales Representatives.


Specifications:

• University degree and/ or extensive professional training.

• Usually 6-8 years of sales experience.


Typically reports to: Regional Sales Manager

Typically supervises: 3-6 sales representatives


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S&M 9. CUSTOMER SERVICE MANAGER

Duties:

• Develops, proposes and implements programs and procedures to ensure maximum customer satisfaction in ordering and the delivery of products and services.

• Trains, motivates and monitors the activities of Customer Service Representatives.

• Provides information on customer orders, customer accounts, pricing, product availability and delivery schedules.

Specifications:





Typically supervises: 2-3 customer service representatives

S&M 10. SALES ADMINISTRATION SUPERVISOR

Duties:

• Ensures effective administrative support to sales teams.

• Liaises with distribution department to ensure stock allocation.

• Ensures effective maintenance of sales records and product supply information.

Specifications:

• University degree and/ or professional training.




Typically supervises: 2-3 sales support clerks


ABCD



S&M 11. SALES REPRESENTATIVE - KEY ACCOUNTS

Duties:

• Implements the sales objectives, plans and programs for assigned accounts.

• Develops and maintains effective relationships with key client personnel.

• Evaluates and reports all changed situations in competitor activities to maintain market awareness.

Specifications:



• Usually 4-6 years of sales experience (Equal).

• Indicative Job Matching: 2-3 years: Less (L), over 6 years: Greater (G).

Typically reports to: Key Account Manager or National Key Accounts Manager

S&M 12. SALES REPRESENTATIVE

Alternative Title: Salesman / Saleswoman

Duties:

• Ensures the effective sale and promotion of company's products and services within an assigned area.

• Develops and maintains effective relation-ships with current & potential clients.

• Prepares sales reports, maintains accounts records and reports changes in market conditions.

Specifications:

• Often University Degree or Technical Diploma.



• Indicative Job Matching: 0-2 years: Less (L), over 5 years: Greater (G).

Typically reports to: Area Sales Manager


ABCD



S&M 13. SALES ENGINEER

Duties:

• Promotes product range and services to clients, prepares technical and commercial reports, negotiates contracts commercially and, after contract award, ensures its smooth completion.

• Provides present & key potential clients with technical advice, and offers technical support.

• Contributes to company budgeting for major industrial accounts, and ensures return on investment from them.

Specifications:

• Technical University degree and professional training.




S&M 14. SALES SUPPORT MANAGER

Alternative title: Sales Support Specialist

Duties:

• Develops and sets up pre-sales support programs for product(s).

• Prepares product support documentation and holds product seminars for clients and related employees.

• Provides technical advice to customers and assistance to the sales force by visiting current and potential clients for demonstrations.

Specifications:

• University degree, often at postgraduate level, and/or extensive professional training.



Typically reports to: Sales or Marketing Manager


ABCD



S&M 15. SALES SUPPORT CLERK

Duties:

• Provides information on product availability, pricing, delivery dates and technical specifications.

• Receives inquiries, orders and complaints by telephone, mail or customer visits.

• Prepares and distributes various sales reports

• Sometimes assists Customer Service and handles inquiries about products or services

Specifications:

• High School Diploma or College degree



Typically reports to: Sales Support Manager or Sales Administration Supervisor

S&M 16. CUSTOMER SERVICES REPRESENTATIVE

Duties:

• Liaises with both customers and product suppliers providing relevant information on orders and delivery dates.

• Deals with customer enquiries and complaints.

• Prepares the necessary statements of account and the dispatch of customer orders.

Specifications:

• High School Diploma or College Degree



Typically reports to: Customer Services Manager


ABCD



S&M 17. TRADE MARKETING MANAGER

Duties:

• Monitors and controls the trade marketing/sales budget implementation throughout the year in co-operation with Marketing/Sales.

• Plans and supervises the implementation of trade and consumer promotions, as well as merchandising activities.

• Develops in-depth analysis for customers providing actionable insight into customers business and financial impacts.

• Ensures that the Field Force has all the tools (i.e. Product support documentation, planogram) to meet its goals.

Specifications:

• University degree, often at postgraduate level.

• Usually 4-6 years of relevant experience, 2-3 of which at a Supervisor level.


Typically reports to: Sales Manager or Marketing Manager

S&M 18. MARKETING EXECUTIVE

Duties:

• Proposes and implements short and long term marketing objectives, plans & budgets.

• Contributes to the launching, pricing, advertising and promotion of products, usually in co-operation with advertising agencies.

• Evaluates effectiveness of marketing programs to meet changing market conditions and competitive actions.

Specifications:

• University degree, often at postgraduate level, and/or professional training.



Typically reports to: Marketing Manager


ABCD



S&M 19. MERCHANDISER

Duties:

• Ensures and sets up the effective promotion and display of company's products and/ or services within an assigned area.

• Performs regular and scheduled checks in key accounts stores.

• Liaises with clients and competitors for information and data exchange.

Specifications:

• University degree or extensive professional training.



Typically reports to: Trade Marketing Manager or Area Sales Manager or Key Account Manager

S&M 20. GROUP PRODUCT / BRAND MANAGER

Duties:

• Develops, proposes and implements marketing objectives, plans and programs for assigned group of products / brands.

• Directs and controls market research, product development and launching, advertising and promotion programs for assigned group of products / brands.

• Liaises and briefs sales personnel and monitors sales of assigned group of products / brands.

Specifications:


• Usually 6-8 years of relevant experience, 4 of which as a Product Manager.



Typically supervises: 1-3 product / brand managers


ABCD



S&M 21. PRODUCT / BRAND MANAGER

Duties:

• Develops, proposes and implements marketing objectives, plans and programs for assigned product(s)/brand(s).

• Plans and supervises market research, product development and launching, advertising and promotion programs for assigned product(s)/brand(s).

• Liaises and briefs the sales personnel and monitors sales of assigned product(s)/brand(s).

Specifications:

• University degree, often at postgraduate level, and professional training.



Typically reports to: Group Product Manager or Marketing Manager

S&M 22. ASSISTANT PRODUCT / BRAND MANAGER

Alternative title: Junior Product / Brand Manager

Duties:

• Assists in the development, proposition and implementation of marketing objectives, plans and programs for assigned product(s)/brand(s).

• Contributes to planning and execution of market research, product development and launching, advertising and promotion programs for assigned product(s)/brand(s).

• Liaises with sales personnel for information exchange and feeds it back to the marketing research executive.

Specifications:

• University degree, often at postgraduate level, and / or professional training.



Typically reports to: Product/ Brand Manager


ABCD



S&M 23. MARKETING RESEARCH EXECUTIVE

Duties:

• Provides management with valid market and existing product assessment.

• Plans and conducts market research, analyses research findings and recommends action to product management.

• Evaluates effectiveness of marketing programs to meet changing market conditions and competitive actions.

Specifications:



• Very Good knowledge of English.


S&M 24. ADVERTISING EXECUTIVE

Duties:

• Plans and develops advertising and promotion material used to support sales.

• Develops and controls advertising budgets.

• Liaises with advertising agencies and evaluates effectiveness of advertising programs.

Specifications:



• Very Good knowledge of English.



ABCD



S&M 25. PUBLIC RELATIONS EXECUTIVE

Duties:

• Develops, proposes and implements effective public relations programs to promote and enhance company image and constructive relations with external groups.

• Builds and maintains contacts with media representatives and opinion leaders.

• Co-ordinates meetings and presentations with company executives and other outside groups.

Specifications:

• University degree and professional training.




S&M 26. SALES DIRECTOR

Duties:

• Develops, proposes and implements company’s sales policy and objectives in terms of growth and profitability, with the optimum utilization of all available resources.

• Contributes to the formulation of the company’s strategic plans and policies, directs and controls all sales and channel activities and deploys trade marketing and sales budgets to achieve agreed sales targets with maximum cost effectiveness.

• Maintains an efficient and effective sales and channel organization through appropriate staffing, training motivation and development.

Specifications:


• Usually 12-16 years of sales experience, 7 of which at a managerial level.





ABCD



S&M 27. MARKETING DIRECTOR

Duties:

• Formulates, directs and controls all marketing activities for the implementation of the marketing policies, achievement of objectives, plans and the maximization of sales volumes and profits.

• Provides overall direction and control of all market & consumer research, advertising and public relations functions.

• Develops a profit awareness within the company ensuring profit achievement versus strategic plan.

Specifications:


• Usually 12-16 years of experience, 7 of which at a managerial level.




S&M 28. NATIONAL KEY ACCOUNTS MANAGER

Duties:

• Proposes, directs and implements sales objectives, plans and contracts for national key accounts.

• Supervises the activities of key accounts managers and salespeople so as to assure key accounts are properly serviced at a national level.

• Establishes and maintains effective relations with key client officers and controls the achievement of qualitative and quantitative targets

Specifications:

• University degree, often at postgraduate level and/ or extensive professional training.

• Usually 8-10 years of sales experience, 4-5 of which at a supervisory level.



Typically supervises: 2-4 supervisors/ key accounts managers and their staff (8-12)


ABCD



S&M 29. SALES ANALYST/ PLANNER

Duties:

• Assists in the trade marketing tasks.

• Implements and monitors necessary administrative systems & procedures to support trade marketing activities.

• Ensures the timely preparation of sales briefs, trade studies & statistics, promotional support material & budgets as well as presentations

Specifications:

• University degree and professional training.



Typically reports to: Trade Marketing Manager

Typically supervises: 1-2 sales administration clerks

S&M 30. CATEGORY MANAGER

Duties:

• Negotiates with clients/suppliers the implementation of Category Management

• Supervises categories & products assortment definition and development of shelf arrangement plans

• Develops, proposes and implements category strategies & tactics

Specifications:

• University degree at postgraduate level

• Usually 4-6 years of relevant experience, 2-3 in Sales or Marketing

Very good knowledge of English and strong computer literacy


Typically supervises: 2-4 assistant category managers


ABCD



S&M 31. CALL CENTER SUPERVISOR

Duties:

• Supervises the smooth day to day operation of his/her group of Call Center Representatives

• Briefs the Call Center Representatives before their shifts and ensures that they follow the Call Center policies and procedures

• Deals with difficult customer queries and complaints

• Provides training to entry level employees

Specifications:

• University degree or High school diploma

• At least 3 years of working experience as Call Center Representative

• Very good command of English and PC literacy

Typically reports to: Sales Manager or Customer Service Manager

Typically supervises: 6-15 Call Center Representatives

S&M 32. CALL CENTER REPRESENTATIVE

Duties:

• Administrates the incoming calls, accomplishes the outgoing calls and deals with customer queries and complaints

• Provides relevant information on products and/or services, may that be technical (i.e. details of products, functions, setup etc.), financial (i.e. billing information ) or general

• Performs data entry on customers' account in order to execute a customer request

• Records customers' questions/complaints for statistical purposes

Specifications:

• High school diploma

• 1-2 years of working experience and PC literacy

• Very good command of English

Typically reports to: Call Center Supervisor


ABCD



S&M33. SALES TRAINER

Duties:

• Plans, produces and administers sales training, seminars for the organization

• Investigates training resources for appropriate information and suggests new topics and methods.

Specifications:

• University Degree and/or extensive professional training.

• Usually 4-6 years of experience, 3-5 of which in Sales.



S&M 34. EX VAN SALESMAN

Duties:

• Ensures the effective sale, promotion and delivery of company’s products within an assigned area.

• Develops and maintains effective relationships with current and potential clients.

• Prepares sales reports, maintains accounts record and reports changes in market conditions.

Specifications:



• Indicative Job Matching: 1 year: Less (L), over 3 years: Greater (G).

Typically reports to: Area Sales Manager


ABCD



S&M 35. AFTER SALES SUPERVISOR

Duties:

• Proposes sales marketing programs and after their approval is responsible for their implementation. Additionally, he liaises with sales department to develop and implement the customer loyalty program.

• Ensures a positive customer experience and responds to and resolve customer issues.

• Balances the needs of the customer with companies procedures and financial goals and reduces wait times in services by improving efficiencies

• Proposes to his supervisor annual action plan for Customer Service to maintain key figure goals and hourly budgets.

Specifications:

• University Degree, plus relevant professional training.




S&M 36. AFTER SALES TECHNICIAN

Duties:

• Responds to and resolve customer issues.

• Enhances customer service by making repairs, adjustments and by completing regular maintenance schedules.

• Keeps maintenance records for company’s products, analyzing failures and suggesting corrective actions.

• Installs company’s products to clients and tests them to meet technical requirements.

Specifications:

• High school diploma and/or professional training.

• Usually 1-2 years of experience in production.

Typically reports to: After Sales Supervisor


ABCD



S&M 37. SALES EFFECTIVENESS MANAGER

Alternative titles: Business Effectiveness Manager, Commercial Decision Support & Analysis Manager

Duties:

• Analyses and presents information on sales and participates actively in commercial meetings by proposing and taking part in the decision making process for achieving company’s sales targets.

• Monitors the effectiveness of sales activities against targets, facilitating the bonus distribution process.

• Cooperates with Sales Managers and Area Sales Managers, providing sales forecasts and facilitating their decision making on sales and trade marketing activities.

• Prepares and reviews the monthly and annual sales forecasts.

Specifications:




Typically reports to: Commercial Director or Sales Director

Typically supervises: 1-2 Analysts


ABCD



S&M 38. MARKETING INTELLIGENCE MANAGER

Alternative titles: Strategic Insights Manager

Duties:

• Analyses information on market, competition and consumers, aiming at hightlighting relevant trends and makes recommendations for future actions.

• Makes recommendations and contributes to the development of marketing and brand strategies.

• Initiates and manages research projects, ensuring their effective implementation, while communicates closely with top management.

Specifications:




Typically reports to: Commercial Director or Marketing Director


ABCD



3.5 JOB FAMILY: MANUFACTURING & ENGINEERING (M&E)

M&E 1. TECHNICAL SERVICES DIRECTOR

Alternative Title: Manufacturing Director

Duties:

• Formulates, recommends and ensures the implementation of the company's manufacturing policy and procedures.

• Ensures that maximum effectiveness is obtained for the production of quality products within anticipated costs and planned schedules.

• Investigates new methods to increase the manufacturing operations cost effectiveness.

Specifications:

• University technical degree, often at postgraduate level, and extensive professional training.

• Usually 12-18 years of technical experience, 8 of which at a managerial level.





ABCD



M&E 2. PLANT MANAGER

Alternative Title: Factory Manager

Duties:

• Directs the effective utilisation of materials, equipment, plant facilities and manpower.

• Develops and maintains a competent team engaged in production planning and control, scheduling, materials control, facilities maintenance and quality control activities.

• Co-ordinates and controls all plant functions, ensuring that production program is achieved within planned levels of cost and production quality.

Specifications:

• University technical degree, often at postgraduate level, and extensive professional training.

• Usually 10-15 years of technical experience, 6 of which at a supervisory level.


Typically reports to: General Manager/Managing Director or Technical Services Director

Typically supervises: 3-5 managers/ supervisors and their staff (50-100)

M&E 3. PRODUCTION MANAGER

Duties:

• Proposes and implements the effective utilization of materials, equipment, plant facilities and manpower.

• Ensures the utilization and the timely availability of all resources required for production.

• Co-ordinates and controls the efficient production of a specified range of products to meet production plans in the most cost effective manner.

Specifications:

• University technical degree and extensive professional training.

• Usually 8-10 years of manufacturing experience, 6 of which at a supervisory level.


Typically reports to: Plant Manager

Typically supervises: 5-7 Shift Supervisors


ABCD



M&E 4. LOGISTICS DIRECTOR

Alternative Titles: Supply Chain Director

Duties:

• Formulates and controls the strategic and tactic plans for the effective ongoing processing of materials-finished products.

• Co-ordinates the production planning and stock levels in major distribution centres.

• Supervises the co-ordination and liaison of purchasing, warehouse and distribution department’s activities.

Specifications:

• University degree usually at a postgraduate level, plus relevant professional training.




Typically supervises: 2-4 Managers/ Supervisors and their staff (10-25)

M&E 5. LOGISTICS MANAGER

Alternative Titles: Supply Chain Manager, Materials Planning Manager, Materials Manager

Duties:

• Ensures effective materials planning and control to constantly meet planned production.

• Co-ordinates the distribution of finished products to the points of sale.

• Oversees the warehouse in order to ensure sufficient stock levels in line with the sales forecasts.

• Supervises the maintenance of accurate inventory records.

Specifications:

• University degree, plus relevant professional training.



Typically reports to: Plant Manager or Logistics Director



ABCD



M&E 6. DISTRIBUTION MANAGER

Alternative Titles: Traffic Manager

Duties:

• Ensures effective distribution of company products and conducts transportation cost studies.

• Maintains effective working relations with external transport agencies and investigates alternative sources of transportation.

• Ensures timely and correct preparation of all necessary documents for product distribution.

Specifications:

• University degree or technical diploma, plus relevant professional training.



Typically reports to: Logistics Director or Plant Manager

Typically supervises: 5-10 clerks

M&E 7. PURCHASING MANAGER

Duties:

• Identifies and investigates alternative sources of supply.

• Negotiates materials / supply prices and delivery arrangements with suppliers.

• Formulates, proposes, implements and maintains sound purchasing policies and procedures.

Specifications:




Typically reports to: Logistics Director or Finance Director

Typically supervises: 2-5 buyers and clerks


ABCD



M&E 8. BUYER

Duties:

• Purchases goods and materials from an established range of suppliers, working under strictly defined policies & procedures.

• Prepares purchase orders, analyses quotations received, checks the delivered goods, and handles day-to-day transactions according to guidelines and standards.

• Keeps in touch with suppliers and negotiates upon transactions.

Specifications:




Typically reports to: Purchasing Manager or Logistics Manager or Senior Buyer


M&E 9. WAREHOUSE MANAGER

Duties:

• Oversees the efficient operation of the Warehouse.

• Ensures products, parts, or supplies are shipped, distributed, or received in an efficient manner.

• Checks discrepancies between inventory and stock control, records and recommends remedial actions.

• Takes precautions to secure warehouse contents against loss.

Specifications:

• Technical diploma and / or professional training.



Typically reports to: Logistics Director or Plant Manager

Typically supervises: 4-8 workers/ clerks


ABCD



M&E 10. QUALITY CONTROL MANAGER

Duties:

• Develops, proposes and co-ordinates the implementation of quality inspection programs, including sampling and testing of raw materials, in-process and finished goods.

• Co-ordinates the investigation and thorough research of product defects and evaluates ongoing quality assurance standards.

• Recommends changes in materials or processes to prevent defects.

Specifications:

• University Degree and extensive professional training.

• Usually 8-10 years of manufacturing experience, 4 of which at a supervisory level.



Typically supervises: 3-5 quality assurance technicians

M&E 11. PRODUCTION ENGINEER

Duties:

• Co-ordinates and controls a production operation.

• Designs appropriate elements and develops short-term production plans.

• Reviews manufacturing operations to meet current and future machine design requirements.

Specifications:

• University technical degree or technical diploma and professional training.

• Usually 3-5 years of manufacturing experience.


Typically reports to: Production Manager or Plant Manager

Typically supervises: 1-3 supervisors / technicians


ABCD



M&E 12. SHIFT SUPERVISOR

Alternative Title: Production Supervisor / Shop Floor Supervisor

Duties:

• Co-ordinates and controls a group of workers engaged in simple production operations, within established guidelines and delivery schedules.

• Monitors established performance indicators initiating corrective action if required.

• Provides guidance to foremen and workers on procedures, quality assurance and safety standards.

• Completes reports by the end of his shift in order to bring up to date the Production Manager and the next Shift Supervisor.

Specifications:

• Technical diploma and / or professional training.


• Good knowledge of his area's operations and procedures.

Typically reports to: Production Manager

Typically supervises: 5-20 workers

M&E 13. MAINTENANCE ENGINEER

Duties:

• Inspects, tests and adjusts all physical plant systems, machinery and equipment on a regular basis.

• Schedules and executes preventive maintenance for all machines / lines

• Keeps security systems and equipment in good working order.

• Records dates and times of inspections, tests and repairs.

Specifications:




Typically reports to: Maintenance Manager or Plant Manager

Typically supervises: 3-5 technicians/ mechanics


ABCD



M&E 14. INDUSTRIAL ENGINEER

Duties:

• Develops manufacturing methods for machines, tools and equipment.

• Assists in improving performance, waste reduction, and cost reduction.

• Conducts engineering studies, recommends and ensures effective plans for equipment layout.

Specifications:




Typically reports to: Engineering Services Manager or Plant Manager

Typically supervises: 1-3 technicians

M&E 15. CAD / CAM SPECIALIST

Duties:

• Designs products and manufacturing methods using CAD / CAM techniques.

• Provides technical assistance to manufacturing personnel.

• Develops project plans for CAD / CAM manufacturing methods.

Specifications:




Typically reports to: R&D Manager or Laboratory Manager


ABCD



M&E 16. MAINTENANCE MANAGER

Duties:

• Schedules annual maintenance plans and ensures sufficient materials and manpower to meet maintenance requirements.

• Ensures timely implementation of preventative maintenance plans at optimum cost.

• Liaises with other departments to ensure continuous and effective production operations.

Specifications:

• University technical degree and professional training.




Typically supervises: 2-5 Maintenance Engineers and Technicians

M&E 17. ENGINEERING SERVICES MANAGER

Duties:

• Ensures the achievement of overall manufacturing operations within budgeted cost.

• Co-ordinates projects for the set-up of new product manufacturing lines

• Keeps abreast of new technological developments and proposes capital investments for the enhancement of manufacturing flexibility and quality improvement.

Specifications:




Typically reports to: Technical Services Director or Plant Manager

Typically supervises: 1-3 engineers


ABCD



M&E 18. SAFETY & ENVIRONMENTAL ENGINEER

Duties:

• Ensures all manufacturing operations are compliant to the local and international safety and environmental standards.

• Conducts engineering studies, recommends and co-ordinates the introduction of new or the alteration of existing methods and systems for a safer and environment friendly operation.

• Increase safety and environmental awareness by informing and training all involved personnel

Specifications:





Typically supervises: 1-3 technicians

M&E 19. QUALITY CONTROL TECHNICIAN

Duties:

• Implements sampling and testing of raw materials, in-process and finished goods.

• Participates in research for product defects.

• Records all tests outcomes and maintains relevant files.

Specifications:

• University Degree and extensive professional training.



Typically reports to: Quality Assurance Manager


ABCD



M&E 20. MATERIALS PLANNING EXECUTIVE

Alternative Titles: Production Planner

Duties:

• Develops long term production planning according to the company’s periodical forecasts as provided by Marketing and/ or Sales

• Co-operates with purchasing in order to ensure the availability of materials.

• Liaises with production in order to inform and assist in short-term production planning.

Specifications:

• University Degree or technical diploma and professional training.


• Good knowledge of English

Typically reports to: Logistics Director or Logistics Manager

M&E 21. PROJECT ENGINEER

Duties:

• Establishes project plans by determining the time frame, funding and staffing required.

• Prepares project status reports and feasibility studies by collecting, analyzing and summarizing information and trends.

• Ensures intergroup co-ordination for assigned projects, giving all the technical information required.

• Documents and manages risks and decisions.

Specifications:

• University degree in Mechanical Engineering.



Typically reports to: Plant Manager or Production Manager


ABCD



M&E 22. TECHNICIAN

Duties:

• Enhances production by making repairs, adjustments and by completing preventive maintenance schedules.

• Keeps maintenance records for machinery and equipment, analyzing failures and suggesting corrective actions.

• Assists in the installation of equipment.

• Creates the proper testing environment to meet technical requirements.

Specifications:


• Usually 1-2 years of experience in production.

Typically reports to: Shift Supervisor

M&E 23. MACHINE OPERATOR

Duties:

• Sets up and controls operation of single or multiple production machines for the process of manufacturing products.

• Performs minor machine maintenance such as oiling machines, dies, or work pieces.

Specifications:

• High school diploma and/or professional training in machine operations or related field.

• Usually 6 months to 1 year of experience in the production line.

Typically reports to: Shift Supervisor


ABCD



M&E 24. WAREHOUSE CLERK

Duties:

• Performs warehouse work related to receipt, storage, distribution, or delivery of products, parts, and materials

• Loads, unloads, moves, or stores items according to delivery or routing documents, or supervisor instructions

• Operates a hand truck, forklift, or other heavy equipment.

Specifications:



Typically reports to: Warehouse Manager

M&E 25. PRODUCTION PLANNING MANAGER

Duties:

• Designs and develops short-term production plans.

• Participates in the development of long-term production planning according to the company’s periodical forecasts.

• Reviews manufacturing operations efficiencies and demand pattern to meet optimum customer service.

• Liaises with and provides effective guidance to relevant departments for monitoring their needs and availability of materials.

Specifications:


• Usually 6-8 years of experience in manufacturing settings.




ABCD



M&E 26. SENIOR BUYER

Duties:

• Assists in negotiations with major suppliers

• Handles negotiations with minor suppliers

• Fully responsible for the execution of suppliers agreements

Specifications:

• University degree.

• Usually 4-6 years of experience as Buyer.


Typically reports to: Purchasing Manager

Typically supervises: 1-3 Buyers and Junior Buyers

M&E 27. Quality Assurance Manager

Duties:

• Designs company’s quality control procedures.

• Ensures that company’s quality control procedures are aligned with local and European legislation, as well as ISO, HAASP, etc. standards.

• Performs quality audits.

• Communicates with authorities concerning quality issues (e.g. issues that arise during inspections).

Specifications:

• University degree at postgraduate level.



Typically reports to: Technical Services Director, Plant Manager


ABCD



M&E 28. SUPPLY CHAIN EXECUTIVE

Alternative Titles: Logistics Executive

Duties:

• Schedules supply chain and logistics works, setting the timelines and budget requirements.

• Schedules delivery timetables and tracks the movement of products.

• Oversees the ordering and packaging process.

• Liaises with the warehouse in order to monitor stock levels according to sales forecasts, maintaining accurately the inventory records.

Specifications:

• University degree or technical diploma and professional training.



Typically reports to: Logistics Supervisor or Logistics Manager


ABCD



3.6 JOB FAMILY: HUMAN RESOURCES (HR)

HR 1 HUMAN RESOURCES DIRECTOR

Alternative title: Personnel Director

Duties:

• Formulates, recommends and ensures the implementation of company's HR policy.

• Advises General Management in all HR issues and assists line management in the administration of personnel policies and programs.

• Provides overall direction for HR planning, recruiting, training & development, performance appraisal, salary structure, wages & salary administration, employee benefits, etc.

Specifications:





Typically supervises: 2-4 Managers / Supervisors and their staff (10-15)


ABCD



HR 2. HUMAN RESOURCES MANAGER

Alternative title: Personnel Manager

Duties:

• Formulates, recommends and ensures the implementation of company's HR policy.

• Advises and assists line management in the interpretation and administration of personnel policies and programs.

• Ensures effective HR planning, recruiting, training & development, performance appraisal, salary structure, wages & salary administration, employee benefits, labor relations etc.

Specifications:




Typically reports to: General Manager/Managing Director or Human Resources Director

Typically supervises: 2-4 executives and clerks

HR 3. ASSISTANT HR/ PERSONNEL MANAGER

Alternative title: Human Resources Specialist

Duties:

• Assists in the development and implementation of a broad range of personnel activities.

• Contributes to the effective HR planning, recruiting, training & development, performance appraisal, salary structure, wages & salary administration, employee benefits, etc.

• Monitors the wide range of the above activities and may specialize in one or more of these human resources fields.

Specifications:




Typically reports to: Human Resources Manager/ Director


ABCD



HR 4. INDUSTRIAL RELATIONS SUPERVISOR

Alternative title: Employee / Labor Relations Supervisor

Duties:

• Studies and interprets collective bargaining agreements and current labor market conditions to assist in establishing policies, operating procedures and negotiation strategies.

• Represents employer in contract negotiation, conciliation and arbitration procedures.

• Advises line management on the handling of personnel problems and assists in their resolution.

Specifications:


• Usually 5-7 years of personnel experience.


Typically reports to: Human Resources Director

HR 5. COMPENSATION & BENEFITS SUPERVISOR

Duties:

• Proposes and implements the compensation and benefits policies and procedures.

• Keeps abreast of pay market developments and trends and proposes adjustments to maintain a competitive compensation and benefits package.

• Monitors the performance appraisal and the job evaluation programs and administers related bonus scheme and incentive pay.

Specifications:







ABCD



HR 6. HR PLANNING & RECRUITMENT SUPERVISOR

Duties:

• Determines all future staffing needs in conjunction with line managers.

• Develops, proposes and implements the recruitment strategy in order to attract the right people.

• Carries out interviews as required, liaising with line managers to determine candidate suitability.

Specifications:





HR 7. TRAINING SUPERVISOR

Duties:

• Identifies, analyses and assesses training needs throughout the organization, determines costs and projects benefits.

• Monitors the design and presentation of in-house training programs, supervises the implementation of training sessions and evaluates their effectiveness.

• Assesses and selects externally available programs.

Specifications:







ABCD



HR 8. PERSONNEL ADMINISTRATOR

Duties:

• Assists in the implementation of company's personnel policy and practices.

• Ensures effective wages and salary administration and employee benefits programs.

• Assists line management in the selection, development and retention of personnel.

Specifications:




Typically reports to: Human Resources Manager

HR 9. PAYROLL CLERK

Duties:

• Implements the firm’s payroll procedures.

• Calculates salaries and overtime pay from time sheets, production records or individual time records.

• Handles day-to-day matters and deals with routine queries from employees in relation to payroll procedures.

Specifications:

• Business Diploma / Certificate and / or professional training.


Typically reports to: Human Resources Manager or Payroll Supervisor


ABCD



HR 10. PAYROLL SUPERVISOR

Duties:

• Supervises the compilation of payroll data such as hours worked, taxes, insurance etc. from time sheets and other records

• Administrates payroll related employee benefit programs such as health insurance, leaves, retirement etc.

• Maintains contact with all necessary legal entities in order to ensure the application of the Greek legislation

Specifications:

• University degree in Accounting or Business Management and relevant professional training


• Good knowledge of English

• Very good knowledge of Greek legislation

• Keen PC user of relevant software packages

Typically reports to: Human Resources Manager or Finance Manager

Typically supervises: 1-2 Payroll clerks

HR 11. HUMAN RESOURCES BUSINESS PARTNER

Duties:

• Provides support and guidance to Heads of departments regarding all human resources systems and processes.

• Cooperates with Human Resources specialists, in order to ensure the proper provision of human resources services to the internal client/business unit.

• Ensures the proper implementation of manpower planning, recruiting, talent management, training and development, performance appraisal, compensation and benefits and payroll activities, for the business unit of his/her responsibility.

• Manages HR projects, aiming at facilitating the target achievement of the business unit of his/her responsibility.

Specifications:

• University degree, often at postgraduate level and/or relevant professional training.

• Usually 5-7 years of relevant experience in the human resources function.




ABCD



HR 12. HR GENERALIST

Duties:

• Supports and advises line managers in the execution of yearly HR processes e.g. performance management, recruitment etc.

• Coordinates the implementation of assigned projects by his/her supervisor.

• Ensures that payroll is executed according to regulatory, statutory and legal requirements.

• Analyzes and identifies training needs in the various departments of the organization and ensures the elaboration of the development plan.

Specifications:

• University degree in Human Resources or related field.



Typically reports to: Human Resources Manager


ABCD



3.7 JOB FAMILY: ADMINISTRATION (ADM)

ADM 1. ADMINISTRATION MANAGER

Duties:

• Plans, controls and implements company programs and procedures for an effective organization.

• Assists functional and divisional heads in administration tasks.

• Ensures effective utilization and maintenance of premises and office equipment.

Specifications:

• University degree / diploma.





ADM 2. OFFICE MANAGER

Duties:

• Ensures provision of effective general office and administration services.

• Oversees the effective utilisation and maintenance of office equipment and staff facilities.

• Prepares budgets, monitors the supply of stationary and consumable goods and oversees the maintenance of office facilities and office housekeeping.

Specifications:

• Higher National Diploma or relevant professional training.

• Usually 5-7 years of office administration experience.


Typically reports to: Administration Manager or Finance & Administration Director


ABCD



ADM 3. GM EXECUTIVE SECRETARY / PERSONAL ASSISTANT

Duties:

• Provides comprehensive and integrated secretarial and administrative support to the General Manager or other senior executive.

• Takes minutes at directors meetings and acts as the executive's representative.

• Undertakes a variety of special projects involving internal / external research, on behalf of and within guidelines provided by the executive.

Specifications:

• Secretarial diploma and extensive professional training.

• Usually 8-10 years of secretarial experience.

• Very good secretarial skills and PC familiarity.


Typically reports to: General Manager / Managing Director

ADM 4. EXECUTIVE SECRETARY

Duties:

• Provides comprehensive and integrated secretarial support to a Department Director/Manager.

• Maintains the diary and ensures the arrangement of appointments, travel, accommodation and events of the Director/Manager.

• Deals independently with other routine matters relevant to the Director/Manager.

Specifications:

• Secretarial diploma and professional training.

• Usually 3-6 years of relevant secretarial experience.

• Very good secretarial skills and PC familiarity.

• Very good knowledge of English and often in a second language.

Typically reports to: Department Director/Manager


ABCD



ADM 5. SECRETARY

Duties:

• Performs full range of secretarial duties, including typing letters and reports for several executives.

• Takes telephone and other messages for executives.

• Maintains the diary and fills in office forms for executives.

Specifications:

• Secretarial certificate and / or professional training.


• Good secretarial / typing skills and PC familiarity.


Typically reports to: Department Manager / Supervisor

ADM 7. TELEPHONIST / RECEPTIONIST

Duties:

• Fulfils all switchboard duties and the transmission of fax and telex communications.

• Greets and receives clients and other visitors, so that they are welcome and provided with coffee / refreshments.

• Receives all incoming mail and delivers it to various departments.

Specifications:


Typically reports to: Administration Manager


ABCD



ADM 8. GENERAL DUTIES CLERK

Duties:

• Receives, classifies, reconciles and consolidates straightforward documents and other information.

• Maintains office records to enable quick access.

• Compiles standard reports following established formats and procedures.

Specifications:



ADM 9. MESSENGER

Duties:

• Distributes the internal / external mail and documents to appropriate parties.

• Assists in the administrative tasks associated with the company’s inventory and record retention (e.g. microfilming, photocopying).

• Reviews all outgoing mail to ensure that it is posted on a timely and accurate basis.

Specifications:

• Driving License.

• Basic knowledge of English.



ABCD



ADM 10. PERSONAL DRIVER

Duties:

• Drives the car of the CEO, the President or other top executive of the organization, and provides general support and assistance.

• When his/her assistance to the top executive is not required for certain reasons, undertakes and carries out general company duties according to concurrent needs.

Specifications:

• Usually 5-8 years of driving experience.

• Professional driver’s license and excellent driving skills.

• Working knowledge of English.



ABCD



3.8 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC)

MSC 1. CORPORATE LAWYER

Alternative Titles: Company Lawyer, Corporate Legal Advisor

Duties:

• Handles all legal matters internal to the organization as well as with external bodies and authorities.

• Provides legal services on employment contract and social security issues.

• Monitors the legal accuracy of all banking transactions as well as contractual affairs.

• Provides effective court or legal action when required.

Specifications:

• University Law degree, often at postgraduate level, and extensive professional training.



Typically reports to: Legal Affairs Manager or General Manager/Managing Director

MSC 2. INTERNAL AUDIT MANAGER

Duties:

• Ensures the effective performance of the independent appraisal and review of the financial systems and business operations.

• Develops, recommends and ensures the effective implementation of internal audit procedures.

• Recommends systems changes for audit reviews.

• Furnishes audit reports to General Managers and other Senior Executives.

Specifications:





Typically reports to: General Manager/Managing Director or Board of Directors

Typically supervises: 2-3 auditors


ABCD



MSC 3. INTERNAL AUDITOR

Duties:

• Performs effectively the independent appraisal and review of the financial systems and business operations.

• Identifies and recommends changes to policies, procedures and operations.

• Prepares audit reports.

Specifications:





Typically reports to: Internal Audit Manager

MSC 4. PROJECT MANAGER

Duties:

• Plans, co-ordinates, and controls the project task and people in order to assure the timely and effective fulfillment of the project scope and targets.

• Supervises the activities of the project team members and looks for proper solutions, alternatives as well as resources so as to overcome problem areas and difficulties.

• Supervises all processes and assures that all is done according to plans and standards.

• Liaises with involved department heads, so as to meet their needs for the part each shares in the project.

Specifications:

• University degree plus relevant professional training.



Typically reports to: General Manager/Managing Director or Business Unit Manager


ABCD



MSC 5. BRANCH MANAGER

Duties:

• Directs and has full responsibility of a branch’s overall activities.

• Monitors incoming and outgoing affairs and prepares reports to the headquarters.

• Assures that all processes are carried out according to the headquarters’ instructions and set procedures so that the branch is in line with the total organization policy and practice.

Specifications:

• University degree plus relevant professional training.



Typically reports to: Business Unit Manager or Commercial Director


MSC 6. MANAGEMENT TRAINEE

Duties:

• Undergoes training and position rotation in order to assume executive or supervisory position.

• Assigned to carry out work constantly supervised in various departments.

• Undertakes a variety of special projects involving internal / external research.

Specifications:

• University degree, no experience (job match Less).

• MBA or equivalent, no experience (job match Equal).

• MBA or equivalent, some experience (job match Greater).

• Very good knowledge of English

• PC familiarity.

Typically reports to: Department Manager or Supervisor


ABCD



MSC 7. INVESTOR RELATIONS SUPERVISOR

Duties:

• Responsible for developing, implementing and managing a strategy that will broaden external associates’ (analysts, institutional investors, press, etc) awareness on the company.

• Build strong relationships with existing investors to gain a thorough understanding of their requirements and ensure a value added service.

• Prepares annual reports on the developments in the international and local capital markets and develops appropriate presentations, roadshows and updates for management and investors.

Specifications:

• University degree often at postgraduate level.

• Usually 4-6 years of relevant experience in investor relations and/or financial communications.


• Good PC skills with a good understanding of spreadsheets


Typically supervises: 1 Investor Relations Officer

MSC 8. INVESTOR RELATIONS OFFICER

Duties:

• Assists the Investor Relations Supervisor in the establishment, maintenance and fostering of company Investor Relations.

• Contributes in the development and preparation of company communication material.

• Monitors market trends and interfaces together with the Investor Relations Supervisor, with external parties.

Specifications:

• University degree often at postgraduate level.

• Usually 1-3 years of relevant experience in investor relations and/or financial communications.

• Ability to understand financial statements and interpret market trends.



Typically reports to: Investor Relations Supervisor


ABCD



MSC 9. KNOWLEDGE MANAGEMENT EXPERT

Duties:

• Develops the technological infrastructure required to extract, reform and deliver knowledge across the organization.

• Responsible for collecting, categorizing, communicating and disseminating knowledge across the organization.

• Co-ordinates the efforts of all knowledge agents, in order to minimize the risk of fragmentation and isolation of knowledge sharing processes.

Specifications:

• University degree at postgraduate level.

• A minimum of 5-7 years of relevant experience 3 years of which are in a knowledge or business information management role.




Typically supervises: 1-2

MSC 10. CORPORATE AFFAIRS MANAGER

Duties:

• Manages corporate issues dealing with the external environment, in order to eliminate potential risks and maximize relevant benefits to the business

• Develops and maintains fair and solid contacts with media and relevant organizations (government, regulatory bodies etc) in order to safeguard the company’s interests

• Ensures effective crisis management and promotes corporate image and identity both externally and internally.

Specifications:

• University degree in Economics, Political Science, Law or relevant Science.

• Usually 6-8 years relevant of experience, 3-5 of which at a supervisory level.

• Experience in the Greek public affairs arena. Experience of EU public affairs processes desirable. Established relationships in political, economical and social areas.


Typically reports to: Managing Director/ General Manager

Typically supervises: 2-4 executives


ABCD



MSC 11. QUALITY ASSURANCE SUPERVISOR

Alternative Titles: ISO Supervisor

Duties:

• Responsible for company’s ISO Certification

• Develops quality assurance policies and procedures

• Contacts Quality Assurance Training for employees

Specifications:

• University degree plus relevant professional training

• Usually 2-4 years of relevant experience

• Very good knowledge of English

• PC familiarity

Typically reports to: Managing Director/ General Manager

Typically supervises: Quality assurance specialists or inspectors

MSC 12. LEGAL AFFAIRS MANAGER

Alternative Titles: Corporate Law Manager, Corporate Legal Manager

Duties:

• Formulates, proposes, implements and maintains sound legal policies, procedures and code of contact/business ethics.

• Supervises the handling of all legal matters internal to the organization as well as with external bodies and authorities.

• Ensures effective legal services on employment contract and social security issues.

• Monitors the legal accuracy of all banking transactions as well as contractual affairs.

• Provides effective court or legal action when required.

Specifications:

• University Law degree, often at postgraduate level, and extensive professional training.




Typically supervises: 1-3 Corporate Lawyers


ABCD



3.9 JOB FAMILY: RESEARCH & DEVELOPMENT (R&D)

R&D 1. RESEARCH AND DEVELOPMENT MANAGER

Duties:

• Plans, directs and controls all research projects related to the development of new or the improvement of existing products and processes.

• Formulates R & D projects to ensure the firm’s competitive position.

• Maintains R & D records pertaining to the firm's new product developments or alteration of current products.

Specifications:




Typically reports to: General Manager


R&D 2. LABORATORY MANAGER

Duties:

• Develops and implements research plans for effective laboratory operations.

• Prepares research progress reports on the ongoing research projects of the laboratory.

• Evaluates and presents the results and recommendations of research reports.

Specifications:




Typically reports to: R&D Manager

Typically supervises: 2-5 Laboratory Specialists


ABCD



R&D 3. LABORATORY SPECIALIST

Duties:

• Implements specific research testing programs in line with research goals of R & D projects.

• Completes research projects and develops reports.

• Maintains research project records to enable quick access.

Specifications:

• Relevant University degree / diploma.

• Usually 2-5 years of laboratory experience.


Typically reports to: R&D Manager or Laboratory Manager
