PROGRESSIVE

PREVENTIVE

REACTIVE

Application Management Services

GeniusCo

PROACTIVE

100%GUARANTEED

SuccessfulApplications

REACTIVE Support

As with all human made products, software has a margin of error. However small or largethat margin may be, errorss are inevitable. On some occasions an error in the client’s application will beuncovered by a user or employee. In the case of an error that is not recognized by GeniusCo’s Proactive Monitoring, the user can notify their dedicated, on-site GeniusCo Portfolio Manager by phone, email orthrough their dedicated customer IT services portal.

Once detected errors are diagnosed by GeniusCo’s quality assurance professionals and directed to theproper personnel to resolve the problem quickly. Each error is properly documented and reviewed forpreventive maintenance to stop the error from occurring in the future . Measures are put in place toproactively monitor these types of occurrences to be addressed at the first sign of the error’sre-occurrence.

PROACTIVE Monitoring

As the saying goes “an ounce of prevention is worth a pound of cure”. At GeniusCo our method is to provide a pound of prevention to forgo a mountain of cures. Preventive maintenance is anongoing assessment and adjustment of the client’s application foundation to insure optimal performance.

Preventive maintenance of the client's application involves proper assessment of the client's applicationhardware, network and supporting application requirements. The service also involves suggesting andcompleting the necessary preparations to insure that the client's application will run at the optimal level of efficiency. This assessment is documented and modifications to the client’s application core are carefullycompleted to insure that there are no interruptions in the application's ability to operate in its intendedfashion.

PREVENTIVE Maintanance

The most inconvenient time to find out that an application is having a problem iswhen it fails to serve its purpose. GeniusCo maintains proactive monitoring and support fromGeniusCo’s Global Application Monitoring and Network Operations Centers (NOC). GeniusCo monitors thestability of our client's applications, network and hardware. Upon identifying any failure, the client isnotified and the problem is resolved. In many cases you will not have known there was a failure.

PROGRESSIVE Development

Applications must grow to accommodate the changing needs of the business. In somecases this growth is a major modification and complete change to the application's core functionality.More often than not, these modifications are consistent and progressive. GeniusCo’s Progressive supportaddresses a client’s need to continuously modify their applications to adhere to changes in businessprocess and strategy.

As a process orientated company, GeniusCo assigns a local, on-site dedicated Portfolio Manager to everyclient. This senior level professional will work within the client’s current company culture and environmentto structure an ongoing process for delivering timely modifications to the client's applications that meetthe requirements of the various end users and stakeholders of the organization.

GeniusCo’s development teams are made of only senior level developers who address all requirementswith the greatest level of product knowledge in development and User Interface design.

“A successful application is one that serves the needs of the business”The GeniusCo Golden Rule

SUPPORTED Enterprise Applications

SUPPORTED Languages

Custom Applications

.NETPHP Java AJAXFLEXPerl Mobile Apps GUI DesignHTML / CSSZend FrameworkZopeSVGRPG

Open Source

Magento CommerceDotnetNukeSugarCRMPentahoCompiere

Databases

Microsoft SQLOracleMySQLDB2Flat Files

Enterprise Applicatons

SAPOraclePeopleSoftJD EdwardsLawsonBaanMicrosoftOther third partyERP | SCM | CRM | CMS Business IntellegencePoint of SaleMiddlewareBPMN

GLOBAL Monitoring and Fulfillment

EnglishSpanishRussianFrenchItalian

MandarinCantoneseMalayVietnameseThai

GreekGermanDutchArabicKazakh

RomanianFarsiAlbanianSwahiliHindi

ONE of a Kind Service Guarantee

If the IT Consultant you hire is supposed to be a subject matter expert, isn’t it just expected that he should stand behind anyadvice or promises he gives to you?

As a trusted, reliable andaccountable partner, GeniusCo operates under high standards of morality and ethics. It is our belief that when an expert is hired tocomplete a task he should takefull responsibility for the tasks execution and outcome, withinhis realistic control and reasonable foresight.

In order to maintain this promise, GeniusCo only has two forms of engagement, a primary service engagement and a continuous service engagement. Our Primary service engagements have a fixed start date, end date and budget.Our continuous engagements aregoverned by a Service LevelAgreement. In any case, ourstandardized best practices are to provide a consistent and dependable service to our clients.

MANAGED Vendor Relationships

GeniusCo guarantees that our engagements will be on time and within budget or we will pay for any portions that extend pass budget or extend pass the delivery date.

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Over 750 IT ProfessionalsOperating in Over 60 CountriesDedicated to Making IT Work for You!

GeniusCo manages relationships with vendors that effect your Applications’ stability and availability. As part of GeniusCo’s Application Management Service GeniusCo conducts vendor selection, on-going evaluation and reporting, rate negotiation, compliance, program metrics, reporting and analytics.

“They are fabulous!

Geniusco was instrumental in providing information

critical for decision making in the Specialty and Heavy

Truck and Eq area. They are excellent communicators,

project managers, project scope documenters and do an

excellent job translating our needs. I regard them highly.”

Quote From

Karen Braddy,

General Manager of Specialty and Highline Sales

Manheim Auctions

World’s Largest Auctioneer

“We have made tremendous strides

JWHN has relied on Genius Consulting to help the

company understand how its iteratively built web

presence can and cannot function in a more on-demand

environment. The GeniusCo Portfolio Manager brings

sophisticated project management skills to the table

along with his seasoned understanding of development.

This rare combination of skills along side his integrity and

passion for this work make him a most valuable business

partner.”Jack Wieland,

Executive VP of Sales and Marketing

John Wieland Homes

Southeast USA’s Largest Home Builder

www.gc-usa.com

sales@gc-usa.com

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