genpact – key policies and practices

Welcome to Genpact

2© 2015 Copyright Genpact. All Rights Reserved.

CONTENT

HR Policies

Integrity and Discipline

Learning and Development

Quality and Six Sigma

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HR POLICIES

Genpact has a clearly laid out and well defined structure of HR policies covering each and every aspect of the employee life cycle. The policies are regularly reviewed and updated to be in line with changing job environments and economic scenarios.


RELOCATION POLICY FOR NEW HIRESBand 4 New Hires

• Mode of travel as per T&L policy

• Accommodation can be company provided for maximum of 15 days or own stay arrangements. Accordingly, the per diem will vary. Spouse and children are covered

• Movement of household goods reimbursed on actuals up to a maximum specified limit

• Movement of 1 vehicle reimbursed on actuals up to a maximum specified limit

• Vehicle Registration and Road Tax reimbursed on actuals for up to 1 vehicle

Band 5 New Hires

• Mode of travel should be own arrangement reimbursable up to a specified limit

• Accommodation can be company provided for maximum of 15 days up to a maximum specified limit. This amount will be recovered from employees

• Dependent coverage, per diem, movement of household goods and vehicles is not applicable

Maximum permissible limits for each of the above will be shared by respective recruiter


Medical Insurance Policy

• Medical insurance coverage provided through Group Medical Insurance Policy

• For Band 5 employees, only self coverage allowed

• For Band 4+ employees self coverage and up to 3 dependents (spouse and 2 children) allowed

Leave Policy

• Annual/Earned Leave: All full time employees are entitled to 25 days of paid leave acrcrued month on month. For employees joining/leaving company during calendar year, leaves get prorated as per date of joining/leaving the company

• Maternity Leave: All women employees are allowed maternity leave for 12 weeks for childbirth or adoption. This leave can’t be accumulated, encashed or carried forward

• Paternity Leave: All conditions same as maternity leave except that it is for male employees and duration is 5 working days or 84 calendar days for single male parent

• For Band 4+ employees self coverage and up to 3 dependents (Spouse and 2 children) allowed

BENEFITS


Transport Policy

• All employees up to Band 4D are allowed to avail company transport

• Company transport provided only for the time period between 8:00 P.M. to 8:00 AM. Next morning. No company transport during the day (8:00 A.M. to 8:00 P.M.)

• This is a chargeable service and applicable deductions will be made from employees’ monthly salary

Flexible Work Arrangement Policy

• Work from Home: Employees work from home most part of week and comes to office 4-5 times a month. No impact on C&B with this arrangement

• Tele-Work: Employees perform full time work responsibilities up to several days a week at sites other than their primary location. No impact on C&B with this arrangement

• Flextime: Full-time employees vary the start and end times of their work days, whether on-site or off-site, covering core hours (when everyone is expected to be working) as determined by individual businesses

• All the above arrangements are subject to approval from relevant process owners

BENEFITS (CONT’D)


Career Progression / UDAANCAREER PROGRESSION

VP

AVP

Senior Manager

Manager

Assistant Manager

Business Analyst

Associate/Senior Associate

Performance & Role Based

Top performers groomed for expanded roles e.g. People Management, Onshore deployments

Building talent pool through up-skilling, industry knowledge

Cross-functional exposurefacilitates job rotation

Building Operating Leaders Building Knowledge Leaders

Practical experience in managing teams Build leadership competencies

Building subject matter expertise Business rotations and on-the-job experience

Performance Based


Awards & Redemption on Global Intranet site

REWARDS AND RECOGNITION

• Innovative online rewards program, recognizing employees for performance, initiatives and exemplary display of values

• Points based system for redemption - like credit card/airline frequent flyer points

• Employees can be rewarded by supervisors, clients and peers


Security

• Logical Access Control• Three-tiered security

approach• 24*7 CCTV coverage• Employee transport

security procedure put in place

• Document security• Advance fire detection

system• Periodic security

communication

EHS

• EHS compliant facilities• Statutory requirements

compliant facilities• Health and safety

communications rigor• Food suppliers and kitchen

audits• Quarterly emergency

evacuation drills• Ground level staff trained

on basic EHS procedures

Medical

• 24*7 onsite medical center & ambulance services

• 24*7 presence of nursing attendant

• Regular employee health awareness through “Health alerts”

• Regular Health Camps• Proactive/preventive

measures to ensure safe and healthy work place e.g. food sampling

SECURITY – SAFETY @ GENPACT

ISO22301, ISAE3402, BS7799, OHSAS, ISO 9001 and ISO 14001 Certified

Security and Safety Culture


• Home drop off/pick up from 2000 hours to 0800 hours

• First home pick ups and last home drop for females who are using office transport are provided with a security guard in the cab

• A safety trigger SMS application for female employees in case they are the last to be dropped, to ensure safe arrival back home

• Multi-cuisine food court is operational round the clock with other brands like Subway, Café Coffee Day.

• 24x7 medical room with nurses and doctor on duty available

• 24x7 ambulance available at the site

• Partnership with nearby hospitals.

Transport

Cafeteria/Food Court

Medical Services

SERVICES AVAILABLE


Corporate Citizenship: Focus on Impact

Education & Employability 1

Environment & Sustainability 2

Inclusion 3

• Phase 2 of development commenced• Sponsored 1300+ trees, bird survey and tree species survey • Involved community & corporates – residential areas, Dell, Deloitte, ANZ, etc• STP sponsored by G – first ever in Bangalore for an entire lake

• Announcing TFI partnership in Bangalore• 2 fellows/teachers in the school sponsored• Government School is at Immadihalli - Whitefield• Support fellows and engaging the students

• Various events: stem cell registrations, blood donations, support to Nepal • 700+ volunteers and more than 40% are payroll givers


INTEGRITY AND DISCIPLINE

Integrity is at the core of all our values. Genpact as an organization is known for its ethical practices across the globe and makes all possible efforts to keep its reputation and pride intact.


• Obeying and complying with company policies

• Behaving and encouraging ethical behavior

• Providing safe work environment to the employees

Integrity is… Integrity is NOT…

• Settling personal scores

• Genpact values

• Performance evaluation

• Operating style of manager

• Benefits and compensation

• Relationships outside Genpact premises

WHAT IS INTEGRITY?

Integrity is at the core of all our values


INTEGRITY IS NON-NEGOTIABLE AT GENPACT• We expect all our employees to adhere to the Genpact Code of

Conduct

• Breach of integrity leads to disciplinary action, and can even lead to termination of services

• Some examples of breach of integrity and indiscipline are:• Unscheduled leave• Uninformed medical leave• Insubordination • Late reporting • Consistent low performance/casual attitude/spending too much

time on personal work when at work• Non reporting of known violations of integrity• Non adherence to company policies• Discrimination on grounds of gender, race or community• Violation of Genpact Code of Conduct• Not respecting customer/company confidentiality• Not adhering to safe work environment• Theft of company data, property, employees’ belongings• Coming to work under influence of alcohol or drugs

In all cases, you are liable to face stiff disciplinary proceedings


• Dual employment – no intimation to manager and HR

• A Genpact employee submitted a fake university degree certificate to his HR for securing the job

• Sharing of password with a friend

• Claimed excess sums towards intra city taxi charges

• Passed communal and sexist remarks and engaged in inappropriate conduct with a subordinate

• Termination

• Termination of services and police complaint lodged against the employee

• Disciplinary action

• Termination

• Termination

Concerns

Disciplinary Action

• Job performance below required standards• Violation of a company policy / Guideline• Unprofessional Behavior at workplace• Workplace harassment• Compliance violation• Integrity violation

Scope

Actions Taken


LEARNING AND DEVELOPMENT

We have an unrelenting focus on developing and training our employees to help them learn new skills and capabilities, grow within the organization, and ultimately succeed in everything they set out to do.


• Continuous opportunity to build knowledge and skills

• Opportunity to make an outstanding career at Genpact

• Challenging and diverse opportunities across Genpact

• Passion to learn

• Coach and mentor team members

• Build expertise towards client success

What CanEmployees Expect What is Expected

of Employees?

LEARNING, GROWING AND SUCCEEDING @ GENPACT


CONSULTING EXPERTISELevel 3 Proficiency and Business Consulting Capabilities

Data

Mgmt.

MIS &

ReportingModeling optimization Research

Business Analytics Foundation

Data

Visual.DW Automation Data Eng

Data

ScienceMedia Content

Risk

Supply Chain

Marketing

Depth

Scal

e

L1

L2

L3

• 12-18 month long learning paths for each individual based on his/her level and alignment to work types

• Self assessment and self certification oriented growth plan

DEFINED TECHNICAL LEARNING PATHS FOR EACH LEVEL


8000+ employees enrolled in globally- recognized programs

‘Education@Work’


QUALITY AND SIX SIGMA @ GENPACT

Change and challenge is what defines life at Genpact. And if you are ready for a challenging work environment amid daily changes, you are at the right place!


The difference is not the tool, but how we embrace It

$3.4 BN BI and $689 MM P&L Impact Delivered

51+ Lean Ideas logged everyday

1050+ Six Sigma projects executed annually

3 Six Sigma projects won industry recognition through SSON and ITEA

Awards

Initial GE Six Sigma beta site, a decade+ of learning, powered by a pool of:

14,900+ Six Sigma Green Belt trained employees

42,000+ Lean trained employees

610+ Black Belts and Master Black Belts

49% of top leadership Lean Six Sigma certified

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4In conducting a floor walk at Genpact, I was truly taken by the visual impact of numerous value stream maps, Lean material and process measurement. If we could

capture even a little of what I saw, in my organization, I would be very happy…

- Shared Services Leader, Global CPG Company

LEAN SIX SIGMA - EMBEDDED IN OUR DNA

genpact – key policies and practices

Recruiting & HR