georgia world congress center authority€¦ · sd 2: maximizing operational effectiveness...
TRANSCRIPT
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August 28, 2018BOARD OF GOVERNORS MEETING
Georgia World Congress Center Authority
FinancialAuthority Facility
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ACTION ITEM
Approval of Minutes
July 31, 2018
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JULY FINANCIAL UPDATE
Janet Arsenault Sr. Director of Finance
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Financial Snapshot – July 2018
($1,433,348)
($2,283,448)
Actual
Budgeted
Profit/Loss
Customers
320,202
(Estimated)
EconomicImpact
$67.0M
(Estimated)
H/M Tax
$607K
$488K$462K
Actual
Budget
FY18
>24.31%>31.39%
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Questions?
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VISION 2025 STRATEGIC PLAN
Jennifer LeMasterChief Administrative Officer
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Visioning Process Focus Question
“How will we as stakeholders of the GWCCA advance our goal to become the #1 convention, sports, and entertainment destination in the world, efficiently deliver a seamless, world-class customer experience, sustain a streamlined, best-in-class organization, and effectively, innovatively, and dynamically drive superior operating results amidst market challenges and disruptors while attracting, developing, and retaining a talented, engaged, empowered workforce that remains clear and focused on our collectively-held vision of success?”
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Vision 2025 Process Update
• Reviewed GIVENS – realities in place today
• Updated Industry Trends Inventory – Defined relevant paradigms, practices, behaviors or mindsets impacting our industry and profession
• Reviewed Practical Vision Roadmap
• Reviewed the Current Reality
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Key Vision 2025 Elements• Maximized Economic Performance
Strategic Direction 1 (SD): Elevating our Destination
• Enhanced Campus Facilities
SD 2: Maximizing Operational Effectiveness
• Recognized as Employer of Choice SD 3: Strengthening our Team
• Leveraged Technology to Create Quality Customer Engagement
• SD 4: Diversifying Revenue Portfolio
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SD 1: Elevating our Destination
• Developing and Expanding our Campus–Hotel, AYIB, Entertainment District
• Creating a Destination–Engaging Entrances – sense of arrival
• Reinventing our Identity–Brand narrative, brand standards, style guides
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SD 2: Maximizing OperationalEffectiveness
• Implementation of KPMG Report–Janitorial Technical Solution
–Material Handling and IOT Strategy
• Enhanced Safety and Preparedness–Active Shooter Training
–Gunshot Detection System
–Business Continuity Plan (BCP)
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SD 3: Strengthening our Team
• GSU Partnership–Customer Service Academy
–Micro-certifications
–GSU Innovation Center
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SD 4: Diversifying our Revenue Portfolio
• In-House Staffing Resources (via exclusive services)
• Expanding Retail Offerings
• Revisit sponsorship/brokerage agreement
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Timeline: Efficiency
2017June: Engaged Bourke Associates
July: Discovery Process Begins
August: Discovery/Planning
Internal Stakeholder Engagement
September: Retreat Visioning with Board & Sr. Staff
November: Internal Stakeholder Engagement
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Timeline: Efficiency
2018February: Facilitated Update with StaffAugust: Annual Update with StaffDecember: Introduce Public Collateral/Documents
2019March: Facilitated Update with StaffSeptember: Annual Update with Board and Sr. Staff
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Questions?
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Savannah Convention Center
“Best Midsized City for Business Meetings”
(#1, South Atlantic) RewardExpert.com, April 2018
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2018 Accolades
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Savannah and the Savannah Convention Center
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• Hosted 160 events
• Record 216,000+ attendees
• Record 105,000 room nights
• $94.5 million new dollars to Georgia
• $176.4 million economic impact to Georgia
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Customer Surveys
• 32% response rate
• Overall rating of 4.71
• 54% surveyed would like to schedule a future event
• 100% surveyed would recommend SITCC to a colleague
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FY18 Financial Highlights
• Best year for the Authority with net income of $2,274,000 after capital cost
• Highest gross revenue: $12,171,431
• Record facility revenue: $7,961,813
• Highest capital investment: $1,826,000
• Highest incentive paid to GWCCA: $382,464 representing a 56% increase over 2015
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FY18 Capital Projects
Repaved Bryan Square
Repaired StructuralIssues on Riverwalk
Refinished Auditorium Stage
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FY18 Capital Projects
Installed 11 video monitors around the
facility
Installed 2 Rotating Ovens Added Patio Furniture and Umbrellas
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FY18 Capital Projects
Damage from Hurricane Irma forced replacement of all the
ceiling skylights and resealing of all exterior windows
Installed 2 Savannah Harbor Monument Signs
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FY19 Capital Projects
Janus Video Information System at all meeting rooms
Signage on the Riverside of the Facility
• Dishwasher Replacement and Epoxy Floor
• Banquet Tables and Chairs• Parking Garage Lighting• Meeting Room Dimming System• Facility Audio Video System• Exterior Lighting Poles• Cooling Tower Rebuild• Tondee’s Awning
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Food Service TransitionJuly 1, 2018
• Transitioned 29 employees to GWCCA, creatingone seamless team
• Eliminated duplication of tasks within the organization
• Ability to retain all the food and beverage fees
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Savannah Expansion Review
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Convention Center Expansion Plans
Roadways, Passenger and Docking
Facilities
New Hotel Site
Trade Center Expansion
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3
0
Existing
Potential Hotel
New
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Questions?
33
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RESOLUTION TO AUTHORIZE ABANDONMENT OF BAKER STREET PARCEL
(Georgia Aquarium/PATH Foundation Transaction)
Kevin Duvall, Chief Operating OfficerPargen Robertson, GWCCA Legal Counsel
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Pemberton Place Site Plan
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GAI 2020 Expansion Site Plan
18’
Baker Street
Rolled Curbfor Loading
Bike Parking
Bike Parking
20’
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Exterior
Existing New
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Baker Street Bike Trail
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Questions?
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NEXT MEETING
BOARD RETREATSeptember 19-20, 2018