get a job!
TRANSCRIPT
Get a Job! SFSU, September 2013
overview
Maximize your job search success with: • hands on learning and practical solutions • a combination of presentation, role play, and exercises • Instruction by experienced HR professionals who understand
recruiters and hiring managers
You will learn how to: • write an effective resume, • develop and use persuasive cover letters, • leverage social media, • proactively put your best foot forward, • maximize your network, • apply successful interview strategies, • and more.
agenda Section 1: Getting Started • Resume Design
• Use and Key Components of Cover Letters
• Application Processes
• Refining Your Elevator Pitch*
• Understanding Your Core Competencies*
Section 2: Finding the Job • High Impact References*
• The Power of Networking
• Informational Interviews
• Company Research
• Sources of Jobs
• Behavior Based Interviews *
• Candidate Protocol
• Social Media
Section 3: All About You • Critique Your Resume and Cover
Letters* • Mock Phone Screens* • Review Company Research* • What Not to Wear* • Testing
Section 4: Close the Deal • Mock Interviewing* • Following Up* • Negotiation*
introductions
• Your Name
• Occupation
• Job search objective
• Something interesting about you personally
• Something you’d like to learn in this class
1/getting started
Resume Design
Use and Key Components of Cover Letters
Application Processes
Refining Your Elevator Pitch*
Understanding Your Core Competencies*
1/resume design
This section reviews:
• basic resume dos and don’ts,
• resume customization,
• addressing gaps in employment or skills,
• the dangers of over-padding, and
• how to beat recruiters at their own game by mastering the key word search dilemma.
1/resume design design basics
What is a résumé?
• a brief document that summarizes your relevant education, employment history, and experiences for a particular job for which you are applying.
• the purpose of a résumé & cover letter is to get an interview.
• on average it takes 10 interviews to get 1 job offer.
• your résumé needs to be persuasive and perfect – it must be user centered and persuasive.
1/resume design design basics
What should it look like?
• summary of experience
• concise
• 1-3 pages
• bullets
• general expectations:
– name at the top
– headers
– error Free
1/resume design design basics
What should it include?
Objective
Education
Work Experience
Contact Information
Optional Sections: Computer skills, Honors and awards, Languages, Certifications, Volunteer experience, Hobbies , and interests, Foreign travel, Professional memberships, Community service, etc.
1/resume design design basics
Job Data
Provide relevant detail w/results
Measurables
Quantify metrics
Job & Education Dates
Clear and without gaps.
Degree Credentials
Be accurate—and honest
Why is the design of my resume so important?
20 second rule
Quadrant test
1/resume design design basics
Should you design a creative resume?
…probably not, unless you are looking for a job in a highly creative industry.
1/resume design design basics
Serif vs sans-serif fonts
1/resume design design basics
Call me, Maybe!
How to present your contact information?
1/resume design design basics
How long is too long?
Do you need one page? Three?
Rule of thumb:
1 pagers - New college graduates and other entry-level job seekers
3 pagers – Only if you are a senior-level manager/executive
1/resume design design basics
• Make sure a computer can read it.
• Use relevant key words.
• Simple format.
1/resume design design basics
The 20-second Test
• Try having someone perform the 20-second test on your résumé.
• Time your reader for twenty seconds as he or she reads your résumé.
• What did he or she learn about you?
1/resume design design basics
1/resume design
Symmetry is overrated.
Flowers belong in a garden.
…really?
1/resume design bad designs
Tnx? Hunting, laser tag, and eyebrow tweezing? Really?
1/resume design bad designs
Truth Hurts - Reasons for leaving the last job: Terminated after saying, "It would be a blessing to be fired." Responsibility makes me nervous. Being in trouble with the law, I moved quite frequently. In my last position, got nowhere as part of a 60-person herd. I did not give the company my full effort and received no chance of advancement in return. Please don't misconstrue my 14 jobs as job-hopping. I never quit a job. My last employer insisted that all employees get to work by 8:45 every morning. I couldn't work under those conditions. Was met with a string of broken promises and lies, as well as cockroaches. I was working for my mom until she decided to move. The company made me a scapegoat, just like my three previous employers. Maturity leave.
1/resume design good designs
Clean, organized, simple, brief.
1/resume design good designs
A little unimaginative, but gets it done. No one will hate it.
1/resume design good designs
Nice use of color, a little more creative but not over the top. Gets your attention.
1/resume design customization
Employer expectations
• How many years of experience do you have?
• What level are you applying for?
• What kind of job are you applying for?
1/resume design padding
1/resume design keywords
1/resume design gaps in employment
To cover letter, or not to cover letter?
Discussion and review of great – and not so great – cover letters. Learn what works and what doesn’t.
1/cover letters
1/cover letters
• What they aren’t
• Make it work for you
• What’s the point?
• Set yourself apart
1/cover letters uses and key components
“Cover letters have been replaced by email messages that must convey in two to three sentences the reason for your inquiry, your specific desired position within my firm, a phrase about your experience level, a link to your work samples and a sense of your personality.
— Heather Olson, Larsen
1/cover letters all about cover letters
The Old Way
Copy, paste. Personality free!
The New Way
No Sirs or Madams
Make it personal
NO BCC’s
Be Real
20 Second Rule
Give Your Best Examples
Follow Instructions
Contact Info faux pas! Avoid: [email protected].
1/cover letters all about cover letters
1/cover letters all about cover letters
Words Score You Points Spelling and Grammar Mistakes will Bury You
1/cover letters all about cover letters
Know the Company
Be Professional
Use Humor Carefully
Generic form letters are depressing to get and depressing to throw away. Yet amazingly, so many job seekers just blindly fire them off.”
— Rob Robinson, Mess Marketing
1/cover letters all about cover letters
• No Perq Questions…Yet
• Be Relevant
• Context!
• Are you Qualified?
1/cover letters all about cover letters
Be Creative – if appropriate Be Famous!
Get a Foot in the Door Track Interactions
Be Patient
1/application processes
1/application processes
What should you put on an application? What can employer ask, and not ask? Should you type or handwrite? How to handle application ‘problems’ (e.g. being fired, convictions, etc.)
This section offers some practical guidance on this age-old employment requirement.
1/application processes
General Tips:
• Complete all requested information
• Write clearly and neatly
• Check for spelling and grammatical errors
• List your most recent job first
• List your most recent education first
• References don't have to be professional contacts
• Don't forget to sign your application
1/application processes how far back?
• 10-Year Standard
• Don’t come across as too old!
• Don’t come across as too young!
1/application processes the slanted resume
Think about what jobs to put on the resume and and how to present them
1/application processes the slanted resume
Should I Lie?
1/elevator pitch
1/elevator pitch
Make it all about you! Can you state, in 90 seconds, what is important to know about you?
Can you do it without using ‘um’, ‘ah’, ‘like’, ‘ya know’.? Everyone one needs to finesse their elevator pitch.
Examples and in class exercise to follow
1/elevator pitch bad elevator pitch
Bad elevator pitch http://www.youtube.com/watch?v=NEkJ3DS3HFw All three in one:
http://www.youtube.com/watch?v=7CkzKMdEeQ4 Lily bad: http://www.youtube.com/watch?v=sfCVQEVahhA Lily good: http://www.youtube.com/watch?v=8FPvAET2tc8
Exercise! It’s your turn…
1/elevator pitch exercise
1/core competencies
How well do you know yourself? Learn your own strengths and challenges so you can address them effectively in your search and in interviews.
1/core competencies
Competencies are: – the knowledge, skills and attributes you can
develop in every aspect of your life.
As more supervisors focus on competencies in hiring, successful candidates will be those who communicate their competencies in résumés and at interviews.
• Functional/Technical
• Core Non Technical
• Leadership
1/core competencies
1/core competencies
1/core competencies
Exercise! What are your core competencies?
Why are they relevant?
2/finding the Job
Block 2 • High Impact References • The Power of Networking • Informational Interviews • Company Research • Sources of Jobs • Behavior Based Interviews and Testing • Candidate Protocol • Social Media – 45 min
2/high impact references
References
• Who should you use for a reference?
• How should you leverage them?
• How should you prep your references?
This section includes advice, discussion, and exercises on leveraging references to help students get the perfect job.
2/high impact references
• How to ask for a reference
• Who to ask for a reference
• Company reference policies
• Make a reference list
• Written versus verbal versus social
2/high impact references
Exercise! Select your references
Prepare your references
Define key points
2/networking
2/networking
Networking
• Don’t be shy!
• It’s who you know that gets you a job.
• Now let’s discover practical solutions to building your arsenal of “who’s” to help your job search.
2/networking
Why is networking important?
Practice!
Look at us! We’re networking!
2/networking
Some Rules
1. Be Visible
2. Build Solid Relationships
3. Diversify
4. Maintain
5. Give back
Actually, you can network in a way that’s not cheesy. But no one ever taught this guy.
2/informational interviews
2/informational interviews
Informational Interviews
• Related to networking, this is a great way to meet people and get your foot in the door.
• You get advice and instruction on how to get people to talk to you, what to ask, and how to prepare.
2/informational interviews
Informational Interviews
• Requesting the interview
• By phone
• By letter
2/informational interviews
Informational Interviews
• Before , during and after the interview
• Career field questions
• Organizational questions
Ok not exactly a job interview but it was still an interview!
3/informational interviewing
The Neglected Job Search Tool • Identify the Information You Want • Make a List of People You Know • Make the Appointment • Plan an Agenda for the Session • Conduct Yourself as a Professional • Show Interest • Be Prepared • Get Names • Send Thank-You and Follow-Up Letters • Take Advantage of Any Referrals You Receive
2/company research
Company Research
• Informational doesn’t mean informal!
• Do your homework!
• Basic guidelines on the who/what/where/ when/how/why of researching target companies.
2/company research
Company Research
• Start with the website!!
• Check out other sites; message boards
• Competitor websites
• Industry sites
2/company research
• America ’s Largest Private Companies • BizStats.com • Bloomberg BusinessWeek • CNBC Company Search • Cogmap • Company Insight Center - BusinessWeek • Company Profiles Search • Corporations Canada • Doing Company Research • Edgar Online • Forbes Lists • Fortune 500 • Free UK Company Information • FT.com: Markets Data • FT.com: Markets Data • Glassdoor • Google Finance • Gotta Mentor • Hoover's
• Industry Peer Group and Business Valuation Analytics
• Industry Week 1000 • Kellysearch • Manta • Mediaowners.com • Muckety: Interactive Map • The Official Board • Ranking of family business • Research RoundUp • ReutersSCImago Journal & Country
Rank • Small Business Administration • Smith Barney • Vault • Wall Street Executive Library • Wellspring of Innovation • WetFeet • Whisper Number - • Yahoo! Finance
2/company research
What to do with all of that research?
2/sources of jobs
Common Lead Sources • Hiring company websites
• Job Search Engines
• Staffing firms and Placement companies
• Networking
• On-line Social Networking
• Classified ads (both on-line and offline)
• Career Fairs or Job Fairs
• Local unemployment offices
2/sources of jobs
Engines –
Pros and Cons
2/sources of jobs
•4Jobs.com •AmericasJobSource.com •Beyond.com •Career Exposure •CareerBuilder •CareerMarketplace •ChiliJobs.com •DealSplitStaffing.com •EmployerIndex.com •FillThatJob •HireAbility.com •HireBreed •HireNet
•HotResumes.com Job Bank USA •Job.com •JobAnimal.com •JobCentral.com •JobClub •Jobing •JobNugget.com •JobsExcite •Jobvertise •JobWarehouse •Kakoon.com
•Monster
•NationalJobBank
•Net-Temps
•Prohire.com
•Resumes2Work
•SearchEase.com
•SmartHunt
•Smuz
•The Ladders
•TopUSAJobs.com
Engines – General:
2/sources of jobs
• AccountingAdvertising,
• Sales and Marketing
• Diversity
• Entry Level
• Executive and Management Level
• Manufacturing and Distribution
• Retail
• Technology
Engines – Niche:
2/behavior based interviews
Behavior Based Interviews and Testing • Behavioral based interviews and prescreening
questions and assessments are on the rise.
• Learn to successfully face those inevitable tough
questions!
2/behavior based interviews
Behavior Based Interviews
• Philosophy
• Open Ended Questions
• Traditional Interviews vs. Behavioral
2/behavior based interviews
Behavior Based Interviews Preparation:
– Prepare for traditional questions
– Prepare stories
– Read the job description
During the interview, include: – A specific situation
– The tasks that needed to be done
– The action you took
– The results
2/behavior based interviews*
Exercise! In groups of 3, prepare 6 questions
Ask each person to respond
Evaluate answers
2/candidate protocol
How to Act How to Shine How to Dress How to Follow Up
2/candidate protocol
How to Act – The Interview • Arrive early • Dress professionally • Bring extra copies of your resume • Bring show and tell • Don’t smoke, chew gum or eat • Don’t interrupt • Talk positively • Body language is important. • Be enthusiastic • Don’t be smelly • Say thank you! •
2/candidate protocol
Shine! • Be likable.
• Never start the interview by saying you want the job.
• Ask questions about what really matters to you.
• Set a hook.
• Know what you can offer immediately.
• Don't create negative sound bites.
• Ask for the job based on facts.
• Reinforce a connection with your follow-up.
2/candidate protocol
How to Dress
• Where are you interviewing?
• Accessories
• Hose?
• What not to wear!
2/candidate protocol*
Exercise! In small groups, make a list of what’s appropriate attire,
and what would be considered unacceptable.
2/candidate protocol Don’t Act Old 1. Don’t play the wisdom card
2. Drop the corporate formality
3. Stay away
from the slang
4. Don’t be an ageist
5. Drop the name-dropping
6. Stifle the unsolicited advice
7. Don’t get too personal
8. Nix the negativity
9. Delete the jokes about how flummoxed you are by technology
10. Don’t smirk at the vision thing
11. Don’t fear the niceties
2/candidate protocol
What if you’re really young, or look young?
2/candidate protocol
Follow up!
2/social media
Social Media
• Social media is more than networking. Advice on cleaning up your social media closet as well as leveraging key sites for finding jobs and communicating with potential employers.
2/social media
Clean up your Social Media closet!
2/social media
Exercise! List all Social Media sites you are on.
What would an employer see? What should they see?
1&2/homework
1&2/homework
• Bring resume and a cover letter to next class for a peer review exercise.
• Complete and bring your MBTI
http://www.personalitypathways.com/type_inventory.html
• Research a target company
• Dress for an interview
3/all about you
• Critique Your Resume and Cover Letters*
• What Not to Wear*
• Review Company Research*
• Phone Screens*
• Informational Interview
• Testing
3/all about you
Exercise!
Critique your resumes and cover letters in groups of 3
3/all about you
Exercise!
Critique your resumes and cover letters in groups of 3
3/all about you
Exercise!
Practice answering behavioral questions in groups of 3 using questions provided (next slide)
1 asks, 1 answers, 1 observes
3/all about you
Behavioral - Each person gets 2 1. Give an example of a goal you reached and tell me
how you achieved it. 2. Describe a stressful situation at work and how you
handled it. 3. Have you ever made a mistake? How did you
handle it? 4. Describe a decision you made that was unpopular
and how you handled implementing it. 5. Give an example of how you worked on team. 6. Tell me about a time when you handled a difficult
situation with a supervisor? How?
3/all about you
Exercise!
Review company research in class discussion
3/what not to wear
What Not to Wear
• Even executives make mistakes in this area; this section continues the do’s and don’ts of interview wear, also covering general presentation skills, body language, makeup and hair.
3/what not to wear
Body Language
3/what not to wear
Exercise!
Critique your interview attire in groups of 3
3/phone screen
• Be Yourself
• Keep Resume Handy
• Have Stories Ready
• Check for Understanding
• Smile
• Prep for an Interview
• Follow up
3/phone screen
Exercise!
Come up with 3 solid stories you can weave into a variety of interview questions
3/testing
What if they test you?
Types of tests:
• Skills
• Aptitude
• Personality
• 360
Classic Rorschach Test
3/testing
Some of the more widely used tests include: • California Psychological Inventory • Keirsey Temperament Sorter • Minnesota Multiphasic Personality Inventory (MMPI) • Myers-Briggs Type Indicator (MBTI) • Revised NEO Personality Inventory • Sixteen Personality Factor Questionnaire or 16PF
Questionnaire (16PF) • Taylor-Johnson Temperament Analysis
3/testing
Review of the MBTI
4/closing the deal
• Following Up*
• Negotiation*
• Review
• Mock Interviewing*
4/following up
Best Practices
Email? Card? Call? Flowers? Kiss-o-Gram?
4/following up
Exercise!
Individually, write a concise follow up note. Share with your group.
4/negotiation
Negotiation
• Be careful what you ask for, you might get it! Negotiate like a pro.
4/negotiation
1. Understand Benchmarking
2. Wait for It…
3. Negotiate Performance Pay
4. Don’t Just Talk Cash
5. Walk through It in Training
4/negotiation
Ten Commandments
…Of Salary Negotiation
1. Thou Shalt Not Speak Too Soon
2. Thou Shalt Not Regret Salary Disclosure
3. Let the Employer Make the First Salary Offer
4. Thou Shalt Not Agree
5. Know How Much Money You’re Worth
4/negotiation
Ten Commandments
…Of Salary Negotiation
6. Thou Shalt Covet Thine Own Benefits and Perks
7. This Is the Job Thou Coveteth
8. Thou Shalt Not Worry about Earthly Economy
9. Thou Shalt Not Take the Name of Thy Salary in Vain
10. Honor Thy Wealth and Prosperity
4/review
1: resume cover letters applications elevator pitch competencies 2: references networking informational interviews company research sources of jobs behavioral interviews candidate protocol social media
3: how to act what to wear tests practice 4: following up phone screen testing negotiating
4/mock interviews
Exercise!
In groups of 3, perform a complete mock interview from phone screen to interview to follow up using
format provided in handouts
appendix
Agenda with estimated timeframes Block 1 (3.5 hours):
Resume Design– 1 hour
Use and Key Components of Cover Letters – 30 min
Application Processes – 15 min
Refining Your Elevator Pitch* - 45 min
Core Competencies* - 1 hour
Block 2 (3.75 hours)
Impactful References* - 30 min
Networking – 30 min
Informational Interviews – 15 min
Company Research – 15 min
Sources of Jobs – 30 min
Behavior Based Interviews * - 45 min
Candidate Protocol – 15 min
Social Media – 45 min
Block 3 (3.5 hours) Critique Your Resume and Cover
Letters* - 1.5 hours Mock Phone Screens* - 45 min Review Company Research* - 30 min Testing What Not to Wear* - 45 min
Block 4 (3.75 hours) Mock Interviewing* - 2 hours Following Up* - 45 min Negotiation* - 1 hour
2/sources of jobs
Accounting
• Accounting.com
• AccountingClassifieds
• Bankingboard.com
• Bankjobs.com
• CareerBank.com
• FinancialPositions
• JobsInTheMoney
• FinancialJobNetwork
• American Association of Finance and Accounting
• AccJobs
• AwesomeAccountants
• BookkeeperJobs
• Accountemps
Engines – Niche: Advertising, Sales and Marketing
• ACareerInSales.com
• Marketing Jobs
• MarketingHire
• MarketingPower.com
• MediaJobMarket
• SalesClassifieds
• SalesHeads
• SalesJobs.com
• TopSalesPositions
2/sources of jobs
Diversity
• Diversity.com
• DiversityClassifieds
• DiversityInc
• DiversityJobSource.com
• DiversityJobs.com
• DiversitySearch.com
• DiversityWorking.com
• EmployDiversity
• EmployDiversity
• MulticulturalAdvantage
• WorkplaceDiversity
Engines – Niche: Entry Level
• CollegeGrad.com
• CollegeJobBoard
• CollegeRecruiter.com
• TeenJobScene.com
Executive and Management Level
• 6-Figure Resume
• 6FigureJobs
2/sources of jobs
Manufacturing and Distribution
• JobsInManufacturing.com
• JobsInTrucks.com
• JobInLogistics.com
Retail
• AllRetailJobs
• OnlineRetailJobs.com
Engines – Niche: Technology
• AgaveBlue
• devBISTRO
• Dice
• ITworld.com
• JavaJobs
• LookTech.com
• TechCareers.com
• TechEmployment
• WirelessJobs.com