What do

Vodafone

do?

•Connect People to People

•Connect People to Applications

•Connect Applications to Applications

•Connect Applications to People

Users are rapidly adopting new habits

More powerful and enabled devices

Digital content continues to increase

New services will continue to thrive and grow

We need to embrace our new connected world

Growing customer

expectations

Driving increased

productivity

Realising new ways

of working

Reducing

operational costs

Achieving

consolidationCompliance

Today‟s challengesBased upon what our customers are telling us

Functional

Operational

Business Continuity, Security & Disaster Recovery

Infrastructure Savings

• Telecom cost savings

• Cabling savings

Simplified Operations

• Centralization lowers operational costs

• Consolidate equipment & licenses

• Decrease maintenance/upgrade costs

• Automate Move Add & Change

• Solutions for mobile & home workers

• Application & desktop integration

• Multi-media collaboration

End UserProductivity

• Increase business agility

• Drive competitive advantage

• Global, virtual Customer care

Strategic Benefits

Str

ate

gic

Im

pa

ct

Value for the organisation

Next Gen CommunicationsCreating new value and delivering cost reductions

Total Communications Capability

Linking Collaboration to Business Processes

Event

ActionTaken

Information to Action Gap

Time

Impact

of

Response

MOBILE

COMPUTERDESK PHONE

Mobile and Fixed investments - Unified

WIRELESSFIXED

WIRELESSFIXED

Defining your mobility strategy – consider all the angles

Managing risk

Maintaining control

Increasing productivi

ty

Mobility

strategy

75% of companies with flexible working policies say they have increased staff commitment & motivation, and 60% of those businesses saw reduced staff sickness and turnover

85% of IT Managers view mobile working as a serious threat to company data & as a result many are reluctant to embrace itSource : Dimension Data

„Fixed in Office’ Permanently office based and need to be at the same fixed desk

whenever they are in work.

‘Flexible in Building’ Primarily for office based posts that are not required to have a fixed

desk location i.e. they have the ability to work from any desk within a building.

‘Mobile‟ workstyle is for posts who spend the majority of their time working at a variety of

locations, but require the ability to work as if at a fixed desk

„Homeworker’ workstyle is for posts who require a home office that functions no differently

to their work office

The ‘Operator‟ workstyle is reception / central services / assistant roles

Work Styles „Profiles‟

“Unified Communications by its very

nature will change behaviour and the way

people communicate and work”

Establishing User „Profiles‟

Deskphone Thin Client Thick Client Mobile Client Speech

Core Infrastructure

CENTRALISED & COMMON

Total Communications Capability

Vodafone multimedia conferencing

Vodafone call recording

Consolidate Simplify Innovate

Mobile integration

Extend to any user,

any device

One number

One voicemail

Flat rate charging

Unified communications

Desktop integration

Drive productivity

Flexible working

Collaboration

IPT / LAN

IP network

convergence

IP enabled

One service

Foundation for UC

Phase two Phase three Phase four

The Journey

Consolidate supply

PBX support,

fixed, mobile

Reduce unit costs

Simplify service

Simplify contracts

Phase one

It’s the design, implementation & support that differentiates

Unified Communications

Reduction in the number of standalone systems - driving down TCO

Increasing the productivity of the users by enhancing their communications

Increasing organisational agility and flexibility

Just buying technology that others have …. does not bring about change

Targeting Savings – Standardise … Variance & exceptions drive up costs

UC is not a single project – Series of initiatives based upon a single business vision

Acceptance – Identify Champions …. Model Office … A day in the life of

Unified Collaboration

Thank

You