get easier to manager high load test oriented it projects
DESCRIPTION
A case study on creating a reporting based design approach for Bank Asya using HP Quality CenterTRANSCRIPT
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Session ID:BTOT-TU-1700/8 Twitter hashtag #HPSWU
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Speaker Name: IBRAHIM ULUSOYDate: 30 November 2010Session ID:BTOT-TU-1700/8
Get Easier to Manage High Load Test Oriented IT projects: Reporting Based Design Approach Using HP Quality Center
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Agenda– Bank Asya
– Bank Asya’s Vision
– Bank Asya IT, IT Factory, Major Outcomes
– Software Development Life Cycle
– Fundamental Steps of Software Testing
– Bank Asya’s Quality Process
– Bank Asya’s Testing Methodology
– Testing Strategy and Reporting Based Design Approach
– Management Reports
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Bank Asya– Founded in 1996
– #13 bank in Turkey (based on asset size over 7B Euros -2010 Q3 )
– Ranked #473 in the world (based on asset size, according to the Banker Magazine)
– Over 1.7 million credit cards
– Number of branches : 173
– Total # of employees : 4240
– IT Staff : 253
Bank Asya’s Vision
– Being a key player in both retail and corporate banking in Turkey
– Growing in Africa, Middle East and parts of AsiaAcquired 4 banks in West Africa Plans for Northern Iraq and India
– Being a well known global player in certain innovative areas like card technology
The first contactless prepaid card with debit feature in the worldThe first comprehensive card program in the world featuring highway
toll system, and city transportation (bus, ferries, taxis, parking)Wide set of contactless card products (Campus Card, Allowance Card for
teenagers,Gift Card ) One of the leaders in Near Field Communication (NFC) technology
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AwardsCards and Payments
Best New Credit Card Product Lounch/2009
Bank Asya IT
– Staff of 25378 employees in Operation and Risk Management175 for Development, Analysis, Quality and Project Management
– We organized our IT based on a manufacturing business model, called
IT Factory
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IT Factory
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Processes
Organization
Tools
Lean IT Production Line
Get rid of waste
IT work power
ToolsIT processes
Strategy
Card Technologies
Line
Banking Applications
Line
IT Factory
InhouseApps
HP PPM HP SM HP QC HP QTP HP LR
Project Management
Customer Management
SLA
Dem
and
Man
agem
ent
Ope
ratio
ns
Analist Developer QA Team
Card Technologies Production Line
Business Applications Production Line Analist Developer QA Team
OLAMng
t
SLA Mng
t
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IT Factory
Business and IT Integration
• Better demand management
• Transparency over production line
• Virtual invoice
IT Governance
• Regulation Support
• Better resource management
• Management Reporting
• Quality management
IT Factory
IT Factory Major Outcomes
– The ratio of operational work vs new project work is now measured as %57-%43 in 2010 Q3 (Our target was to achieve the ratio of %60-%40 at the end of 2010)
– Target ratio for the end of 2011 is %50-%50
– # of untouched demands reduced by %65 since the start of IT factory
– Time spent for rework reduced dramatically while increasing product quality (better defect management)
– Transparency over IT processes contributed to IT’s image within the bank and motivation of IT team is directly effected by this.
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Project Build Test
Test
Go-LiveDesign
Software Development Life Cycle
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Fundamental Steps of Software Testing
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IT Factory Quality Process
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Defects
Releases
Performance
New Features
Security
Regression
UAT
Requirements
Test Plan
Test Lab
RQ1RQ2RQ3
TP1TP2TP3
Issue / Change Demand
CR_09.05.19
New Features FolderRegression FolderPerformance Folder
Security FolderUAT Folder
DF2DFN
DF1
Ass
ign T
o R
ele
ase
Assig
n To
Cycle
Cycl
es
Test / R
eq
uirm
en
t C
ovara
ge
IT Factory Testing Methodology
Managing High Load Test Projects Means
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– managing lots of tasks
– managing lots of scenarios
– managing project actors in different departments
– managing business criticality and failure
probability risks
– managing time to deliver
Testing Strategy and Reporting Based Design Approach
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– Prepare an excel file that include the tasks. Define the risk values according to the business criticality and failure probability then assign these tasks to the testers .
– If required, estimate the testing time with respect to the risk values
– Create the reporting hierarchy
– Prepare the requirements and scenarios then define the workflow of task scenarios with respect to the risk values of the scenarios
– Start test execution and follow defect management
– Generate Hierarchy Reports
“Count what is countable,measure what is measurable, and what is not measurable, make measurable.”
-Galileo
Management Reports
– Create an Excel Report in QC that generates the Management Reports with respect to the hierarchy design (advanced SQL knowledge required)
– These report(s) must include the values forProject DepartmentsServicesApplicationsTesters
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– Transparency of Quality Processes increased
– Estimating testing time correctly
– Better Quality Management
– Better Resource Management
– Ability to analyze the performance of the actors
– Better Risk Management
– On-time delivery
– Reliable Management Reports
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What We Have Achieved at the End
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
We contributed to Bank Asya’s moving from 755th place to 473rd place between 2008 and 2010 by timely and high quality products
We think,
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