get online week 2014 - lambeth digital inclusion event
DESCRIPTION
Get Online Week - Lambeth Digital Inclusion event 17 Oct 2014 #GOLW14 #GOLWLambeth14TRANSCRIPT
Liz Stevenson
@hokulele
Friday 17 October 2014
#GOLW14
#GOLWLambeth14
• Superfast broadband
• Super Connected Cities WiFi delivery
• Enabling national Mobile Infrastructure Project (MIP) in Cambridgeshire
• Public Service Network development
Digital Infrastructure
Delivery • Destination Digital
business support: Vouchers Grants Consultancy
• Demand stimulation and take-up
• Digital Inclusion Strategy
Exploiting Digital
• Digital Strategy for Cambridgeshire and future digital infrastructure
• Mobile voice and data coverage
• Ensuring infrastructure for new homes & communities
• Cambridgeshire as digital test-bed
• Open data strategy
• Future public service
• Broadband extension
Future Digital
2011 -2015
2015 -2020
Digital and social exclusion • Digital inclusion activities
targeted at excluded
demographics – elderly,
disability, low income.
• E.g. ‘Between the Lines’
uses commemoration of the
Great War centenary to
collect/share memories and
valuable archive material
• Place-based approaches
Source: ‘Between the Lines’ http://great-war.ccan.co.uk, ESD-Toolkit ‘Digital and Social Exclusion’ 2012
Families needing
support (younger
families)
Families needing
support (older
families)
Student
households
House sharers &
young professionals
Transient
communities
Village life
(active & retired)
Agricultural
communities
Accessible
countryside
Prospering younger
families
Families
needing
protection
(younger)
Families
needing
protection
(older)
Settled
households
Aspiring
households
Multicultural
Prospering
Older
families
http://www.flickr.com/photos/nickwebb/
User stories
1. Unemployed person who is not online at home
2. Older person who has never been online
3. Small business owner who has only got basic digital skills
4. A person who needs assistive technology to get online
5. A person wanting to return to work whose skills need
updating
6. Customer directed to use online self-service
Actor: As a unemployed person who is not
online at home
Narrative: I want to access universal job match
in a library, community hub or community
access point
Goal: So that I can apply for a job online
Actor: As a older person who has never been
online
Narrative: I want to learn how to get online
Goal: So that I can use the Internet for keeping
in touch with family by email and Skype
User stories
• Point of entry (e.g. place, call centre, referral from an agency,
word of mouth, referral from volunteer, etc)
• What evaluation? (e.g. eligibility criteria, needs analysis, triage,
options, etc.)
• Description of activity/offer/product / intervention (e.g Learn
My Way, buddy session, contact centre assisted digital,
friend/family assisted digital, etc.)
• Output – success measure
• What next? (e.g. learner progression)
User stories in digital inclusion: unemployed person
Adult Learning & Skills service 1. Point of entry (e.g. place, call centre, referral from an agency, word of mouth, referral from volunteer, etc)
Those on, or about to start claiming benefit, the most likely referral route is from Job Centre Plus, sometimes into mandated provision.
For those who are unemployed and not claiming benefit the point of entry but can be any number of routes – all of those listed above
2. What evaluation? (e.g. eligibility criteria, needs analysis, triage, options, etc.)
All learners complete skills assessments, have initial information & advice sessions and have an Individual Learning Plan (ILP) created for
them
If unemployed all courses are fully funded.
If in employment or not looking for employment some courses are co-funded
We offer basic online skills sessions for free
3. Description of activity / offer / product / intervention (e.g Learn my way, buddy session, contact centre assisted digital, friend/family assisted digital,
etc.)
Varies – completed dependant on skills check, individual circumstances and whether individual can afford to pay or not.
Activities available include basic online skills (LMW) supported by volunteers through to L3 IT qualifications. Most learners complete Entry
Level 3 to Level 2 courses
Delivery is in 5 Learning Centres and over 50 Community Access Points and partner premises
4. Output – success measure
Formal learning has a number of KPIs: the key ones being timely success and achievement
Informal learning will have measures based on the individuals ILP
5. What next? (e.g. learner progression, etc.)
Progression opportunities are widely available within the Service and with other providers. Some learners move into volunteering roles