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Page 1: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1

Page 2: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 2

Get Social: Engage Everyone

with Exceptional Experiences

Sabrina Baldoni

Sales Consultant

Page 3: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 3

In the middle between Social and Experience...

Is it better to listen to my favorite

band from my iPod or to go to the

live concert?

Page 4: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 4

The Best Live and Social Experience !!

Page 5: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 5

Customers Employees Partners

Are You Giving Your

the Best Online Experience?

Page 6: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 6

SOCIAL

INTUITIVE

INTERACTIVE

Remember the Experience Imperative

MAKE IT PERSONAL MAKE IT ENGAGING

ACCESSIBLE

RELEVANT

CUSTOMIZED

MAKE IT CONSISTENT

Page 7: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 7

DELIVERING

EXCEPTIONAL

CUSTOMER

EXPERIENCES

Page 8: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 8

66% OF SITE VISITORS THINK

SOCIAL LOGIN SHOULD BE

OFFERED ON WEBSITES*

Customers

Page 9: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 9

Social Networking Integration Facilitate Social Experience and Encourage Interaction

Page 10: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 10

Engage All Your Customers

Highlight relevant content to visitor based on

interests, past behavior

Up-sell or cross-sell to your customers (e.g. ‘You

might also like ..’)

Narrow content selection down to those options

that are the best fit for a given site visitor

Create premium content model

Offer discounts, promotions or other incentives

Conduct A/B testing on your offers and creative

Personalize the Site Visitor Experience with Targeting

Page 11: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 11

Engaging Your Customer Everywhere

Detect incoming devices and render device

optimized site

Supports custom mobile template

development

In-context editing & preview of website for

different device types

Leverage Sites targeting for mobile

Location-based services

Multi-channel Online Experiences

Page 12: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 12

DELIVERING

EXCEPTIONAL

BUSINESS

EXPERIENCES

Page 13: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 13

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Menu Menu Menu Menu Menu Menu Menu

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YOUR LOGO

Featured product On sale!

NEWS

Managing Content Across Corporate Sites

Empower Your Business

Page 14: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 14

Manage and monitor User-Generated Content

Empower Your Business

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Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 15

Empower Your Business Extend Brand Reach at Minimal Cost

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Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 16

80% OF FORTUNE 500 EXECUTIVES

SAY “COLLABORATION”

THROUGHOUT THE ENTERPRISE IS

THE KEY TO SUCCESS

Share & Collaborate is essential to success

Empower Your Business

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Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 17

Enable emplyees and partners to collaborate

Empower Your Business

Page 18: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 18

How do you deliver Exceptional Experiences? Oracle WebCenter

Page 19: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 19

Oracle WebCenter Engage Your Customers. Empower Your Business.

Page 20: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 20

Engaging Customers, Employees & Partners

is Essential to Driving Business Value

Page 21: Get social engage everyone with exceptional experiences

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 21

Join the WebCenter Community!

Oracle WebCenter blog: http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter LinkedIn: http://linkd.in/ORCL_Social

Are You Part of the Latest Conversations?

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Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 22