get up, get out, and manage your workforce risks! - sean p. mcdonald, cpe

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Get Up, Get Out, and Manage Your Workforce Risks!

July 20, 2017

Sean P. McDonald, MS, CPEErgonomics Practice Leader

MARSH RISK CONSULTING 1July 19, 2017

Are You Sure We Can Do This?Recognizing Risk


Pay Attention to Safety Before Someone Gets Hurt!Recognizing Risk


BackgroundDiscussion Points

• Many of us strive to build great ergonomics and safety processes

• How many of you think you have a great ergonomics process in place?

• How many of you have musculoskeletal injuries as one of your top two loss leading categories?



• Do you really have a great process or are you lucky?

• “The absence of injuries does not mean the presence of safety and ergonomics.”



• Do you have a struggling ergonomics process or no process?

• With no process or even with a well defined process very often we see a disconnect in what should or what we wish were occurring with employees actions.

• How does management of ergo / safety often occur?– Lagging indicators– Trends: increased or decreased

- Workers’ compensation injuries- Productivity- Absenteeism- Etc.



• Where is a lot ergonomics / safety management sitting?– BEHIND COMPUTER SCREENS



• We must not loose sight of the value of setting leading goals– What to look at…– How often…– Actions to take…

• Get away from the computer screens and actively manage your workforce risk. – Look at your people– What are they telling you directly?– What are they telling you indirectly?


Beverage IndustryMaterial Handling Video Clips


Audience Participation

• Video clips will be presented in this section

• Watch each video clip

• What do you see regarding extra demands on the body?

• How can improvement occur?


Route Personnel: Video Clip 1

MARSH RISK CONSULTING

Route Personnel Video Clip 1

• Pulling load up the curb

• Possible excessive weight knowing curb and door scenario

• Awkward postures while maneuvering load through the doors and over the thresholds

• Utilize a curb ramp. Seek out sidewalk ramps. Talk to customer to label “no parking” near ramp

• Observe load limits and adjust for customer conditions

• Supply and utilize door wedges. Speak up and advocate for yourself

11July 19, 2017

What Extra Demands Did You See? Taking Action


Wear & Tear

Exceeds

Healing

Why Taking Action Is Important: How Soft Tissue Injury May Occur



• Pulling shrink wrap

• Weight: 90 lb. shoulder carry and 30 lb. hand carry = spinal loading and shoulder compression

• Distance of carry while navigating stairs and hallways

• Safety box cutter

• Utilize a hand truck to bear the load

• Utilize a hand truck for traveling distances. Seek alternative pathways that allow hand truck access. Otherwise, use hand truck to top of stairs then ascend with load 2 trips

14July 19, 2017



Route Personnel: Photos



• Heavy load and stairs creates challenges for upright posture putting stress on the shoulders and back

• Stairs showing excessive wear with no tread.

• Follow load limits. Adjust limits based on comfort and environment. Use techniques that focus on using legs versus shoulders and back

• Discussions with customer regarding alternative entry points, alternative storage location, and stair conditions

• Remember to “Let it Fall”

17July 19, 2017




• Heavy load based on customer location and ground conditions

• Small tires on hand truck for this type of terrain

• Extra MMH of BIBs to storage racks because of broken pavement and improper tires on hand truck

• New hand truck with appropriate tires for these routine conditions. Equipment should be placed on a PM schedule

• Same as above

• Discuss ramp conditions with customer and request repairs. Also, proper equipment

19July 19, 2017




• Trip / fall hazard due to partial lift gate on sidewalk

• Awkward lifting / lowering due to the arrangement of items and personal choices

• Review methods perceived to help. If trip / fall hazards are created then readjust. Either fully align gate on the sidewalk or have it completely on the level ground

• Better lift gate placement and better body mechanics with MMH training 21July 19, 2017




• Cart load and front wheels may not match the terrain and tip over

• Blocked sidewalk ramp causing need to lift cart onto sidewalk

• Water cooler unit could fall off and is causing awkward postures to hold the unit in place

• Awkward postures to hold door open while proceeding with load

• Adjust cart limits to match conditions

• Consider supplying a curb ramp on each truck. Consult with bldg. mgmt. to be sure the access ramp isn’t blocked

• Consider two trips with all these items. Consider a ratchet strap to secure cooler

• Consider door wedges to secure doors during entry

23July 19, 2017




• Walking and carrying up and down sloped wet grass

• Pushing up a steep driveway with a heavy load

• Brought up 5 bottles. Brought back 2 bottles.

• Consider parking and blocking the end of the driveway to allow side bay access while standing on pavement

• Consider making two trips to reduce energy expenditure associated with one heavy load

• Consider better ordering mechanism

25July 19, 2017




• Lift gate elevated causing lifting at/above shoulder height

• Stepping up and down off lift gate

• Break down the top half of full pallets with the gate lowered

• Lower the lift gate to the ground; or, take pick slip off the pallet before initially stepping off

27July 19, 2017



Where Else Can We See Risk?


Recognizing Risk in the Office


Making a Difference:

• These resources were utilized as enhancements to training– Direct field employees– Distribution Center / Warehouse employees and managers– Regional sales representatives

• Industry additional highlights– Exploring routes, timing, truck positioning based on address– Load positioning on side bay trucks (pick slips)– Damage prevention and maintenance of side bay doors

• Appreciation by other members within companies for what other employees encounter every day


Taking Action: Bring this Back

• This process applies to every industry and environment

• Make enhancements to your current processes– Start or increase observations?

• Do we have the right material handling tools? - Are they in good working order

• Deliver the same training again?– What method of training would be best?

- Are you reaching all of your employees?- What frequency is best with critical topics?- Web based options more efficient?


Closing


Closing

• Thank you to members of the Coca Cola Bottlers’ Association especially Coca Cola Bottlers of Northern New England

• Thank you to Cardinus

• Most especially…

MARSH RISK CONSULTING 7/19/2017

Questions:

Sean P. McDonald, CPE Marsh USA Inc.Senior Vice President 99 High StreetWorkforce Strategies Boston, MA 02110Ergonomics Practice Leader Phone: 617-385-0275

Fax: [email protected]

get up, get out, and manage your workforce risks! - sean p. mcdonald, cpe

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