get visibility into your network
TRANSCRIPT
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Cisco Smart Net Total CareGet Visibility into Your Network
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Today’s Session Will Focus On:
Why Network Visibility is Important
How to Automate Your Inventory
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Manual Device Inventory
Manual
device tracking
Time consuming,
tedious process
Leaves room for
human error
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Manual Device Inventory
IT supports an average of 1,000 devices!
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What does a typical manual renewal process look like?
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The Manual Renewal Process
Multiple Iterations of
the contract
Sometimes equipment
is overlooked
The Partner or Cisco
Sales Rep prepares a
spreadsheet
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The Manual Renewal Process
Changes are color
coded - red and yellow
Unwanted equipment is
identified
The report is
returned to Cisco or
their partner
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The Manual Renewal Process
Cisco or the Partner
review and generate
the first quote
The quote is sent to the
customer for them to
review
The quote is finalized
and the order is made
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The Manual Renewal Process
Multiple iterations of the review cycle will occur
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Do you use a manual contract renewal process?
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Introduce “SMART” into Your Professional Life
SMART Phones SMART Appliances SMART PC’s
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What makes up a Smart Services that’s going to
benefit our customers?
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What is SMART?
A software service utilizing a collector that
gathers information on the network and validates
against our records to return actionable information
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Smart Net Total Care – How It Works
Customer
Network
Collector Secure
Transport
SNTCCisco
Data Center
1. Smart Net Total Care identifies your Cisco inventory and securely communicates this to Cisco’s data
center, where it is analyzed against Cisco manufacturing, security, shipping, and contract data.
2. Through the portal you get a comprehensive view of your installed base, service contracts, and product
alerts.
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Benefits of Smart Net Total Care
Improved Risk
Management
Rapid Problem
Resolution
Reduced
Operating Costs
+ +
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Have you ever had customers who paid for products
that were no longer in production on their network, but
there was a gap in communication when reviewing the
inventory?
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Automation Puts Customers in Control
Contract status Devices that are not
covered and at risk
Contract dates
Easily View
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Smart Net Total Care Portal
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Eliminate the Spread Sheet Dance
Validate your Cisco installed base
Identify products with and without service coverage
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Delta Report: What’s Changed?
Easily drill down to see details of added or deleted cards and device(s)
41 changed devices
See changes between Dec 6 and Jan 10
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Identify Last Day of Support Devices
Drill down on each category for
detailed information
End of Service and End of Service Attach status and
number of devices affected
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Where is your risk, where do you need to focus?
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Learn More About Network Support Automation
30-MIN WEBINAR
REQUEST DEMOWatch Webinar
Download E-Book
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Thank You