get your house on order

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Benefit from the new technologies with multisourcing


  • 1. Clean Before You MoveWhy you should have your house on order before you source your IT?Ewout Dekkinga, IT architect Cloud & DC Services

2. Avoid 2013 Unisys Corporation. All rights reserved. 2 3. Topics and contentContext / Multi Workloads GovernanceConclusions trends sourcing 2013 Unisys Corporation. All rights reserved. 3 4. The Industry PerspectiveTrends and Technology Drivers66%90% 1/3 2013 Unisys Corporation. All rights reserved. 4 5. The Disruptive Technology Paradox Simplicity for End Users drives Complexity for ITContinued IT Innovation is driving commoditization and simplicity for end-users, but masks an internal complexity that creates new management challenges for Enterprise IT Technology ShiftsCreating New Forms ofComplexity for Enterprise CIOsInfrastructural shift toCloud Computing Cloud Computing is resulting in multiple deployment models for data centers including public and private cloudsShift to mobility asthe new desktop Mobile Computing is resulting in multiple device types for end users from smartphones, to tablets and laptops Collaborative shift to social computing Cloud, mobile and social computing increasingly part of application designInformational shift to Big Data is driving storage rationalization to unstructured data and control costs and information infrastructure real time analytics transformation to gain business insightsCyber-security shift towards These trends are creating an increasinglyzero trust security models porous CyberSecurity perimeter Exchange Forum | Unisys Corporation. All rights reserved. 2013 2012 Unisys Corporation. All rights reserved. 55 6. What is Multi-sourcing?A Selective usage of different sourcing methods Outsourcing Hand-over operations All or nothing Sourcing (in/out) On-premise Co-location Managed hosting Managed service Hybride ITQuestion of IT sourcing is not IF but What, Why, How & Where 2013 Unisys Corporation. All rights reserved. 6 7. Traditional outsourcingOne size fits all? 2013 Unisys Corporation. All rights reserved. 7 8. The Industry PerspectiveThe paradox of interests in outsourcingOnce the contract has been signed,the goals of both parties take on their more natural business characteristics ...Clients viewpoint: Service Providers viewpoint:The client wants to get:Service Provider wants to deliver: Everything the Service Provider can offer . . . The things that have to be delivered by contract At the highest levels of quality, with the fast possible response While doing everything possible to increase revenue and profittimes . . . At the lowest cost possible With as many additional and value added services included (atno charge) provided at the lowest possible costAnd enjoy Immediate reductions in charges if volumes drop And receive Notice for all changesor there is a need to scale backand Payment for exceptionsAnd ! The Client will reward their staff for making the above And ! The Service Provider will reward its staff for making thetake placeabove take placeSource: TPI Governance Insights; 11/2011 2013 Unisys Corporation. All rights reserved. 8 9. Todays IT environmentTransformed with multiple users, devices, applications and data sources Multiple application sources : Corporate Applications Public Software as a service/Various App stores Multiple user realities: Private user Hybrid Corporate userHosted Outsourced e-Citizen Private CloudsEnterprise Information InternalsystemPrivateInternal CloudsPublic Information Multiple Data sources: CloudssystemCorporateSocial networkCommunity dataUnstructured dataMultiple user devices:Mobile devicesCorporate devicesBYOD 2013 Unisys Corporation. All rights reserved. 9 10. New sourcing models?Fog is a cloud around your head! Alternative methods to have external parties deliver (partsof) the IT of your organization. Service Level Agreements (managed Services) IT Outsourcing BPO Cloud 2013 Unisys Corporation. All rights reserved. 10 11. Balance Efficiency and EffectivenessThe Performance Zone IT Waste And OverspendingPoint SolutionDelivery Silo Delivery Missed Business Expectations 2013 Unisys Corporation. All rights reserved. 11 12. Todays hybrid IT environmentManaged freedom of sourcing Borderless, Virtual, Automated, Visible and SecureProcesses PoliciesArchitectureInternal Internal HostedOutsourcedData PublicPrivate PrivateDataCentersClouds Clouds Clouds Centers Security GovernanceIntegrationApplications Hybrid Enterprise A Hybrid Enterprise is a composition of cloud, non-cloud, internal and external IT service delivery models that remain unique entities but are bound together by an integrated management environment, and common technology, processes and policies to optimize agility, enable data and application portability, and reduce risk. 2013 Unisys Corporation. All rights reserved. 12 13. Overcoming the ChallengesWith Application, Infrastructure and Management. CurrentMulti-Sourcing approach Target Environment: towards the Hybrid Environment:Enterprise:High fixed costs Low fixed costsLow resource High resource utilizationutilization GoalRoadmap Inflexible environment Setting Flexible environmentLabor costs high Labor costs optimized Feasibility Workload 2013 Unisys Corporation. All rights reserved. 13 14. Application AssessmentWorkload AnalysisAssess applications, maps its interdependency, provides blue print of environmentand determines the best fit by leveraging automation (tools) and reducingmigration time by up to 60% compared to manual based methods.Business-As-Usual Mission Critical Innovation ApplicationsBusiness GoalsIntelligent Application Alignment ServiceISBN: 978-0-12-374956-7Migration Strategy Roadmap Internal IT Private Public CloudsClouds Outsourced IT Cloud Non-Cloud 2013 Unisys Corporation. All rights reserved. 14 15. New sourcing models provide a lot more choicesImproving efficiency and flexibility 2013 Unisys Corporation. All rights reserved. 15 16. Infrastructure is a utility, applications are stickyApplications are the large part of the service 2013 Unisys Corporation. All rights reserved. 16 17. Finding the best fit for all workloadsNot everything is utility! 2013 Unisys Corporation. All rights reserved. 17 18. Why is Governance so important? The Realities of Managing Multi-SourcingMulti-Sourcing is often underestimated and market observations showthat expected benefits are often not realized due to ineffectivemanagement. Source: TPI Trends in Multi-sourcing 2010 Lack of management is 63% of companies Companies reportcentral to the problems with surveyed believe they between 5% and 30%multiple sourcing. 84% oflose an average of 25%of the expected value ofImpact of companies do not havewhat they regard as a of contract value due totheir transaction is lost poor governance. through ineffectivePoormature governance model. governance.Governance Survey by PA Consulting, Financial TimesInternational Association ofOutsourcing ProfessionalsTPI Research StudyCentral To All Lost Contract Lost Value ofProblems Value Transaction 2013 Unisys Corporation. All rights reserved. 18 19. Core Components of the Governance Approach Get your house on orderSimplifiedImprovesimproves BusinessMulti-Sourcing Productivity &ControlValueEnvironments PerformanceIT Costs Supports business goals Enhance and simplifies Increases collaboration Consistent Servicestrategically through ITmulti-vendor management and visibility Delivery with Improved Quality Enhances Business Enables strategic Increases understanding ofContinuitypartnering in a multi expectations and means to Improves cost savingssource environmentaccomplish them Fosters proactive Reduces operationalimprovement and Clarifies accountability Effective problemcomplexitiesinnovationacross the IT environment management with fasterresolution Enhances resource Improves focus, Strengthens relationshipsutilizationprioritization to provide and improves Identifies scope forinsights into communication automation and enables itopportunities 2013 Unisys Corporation. All rights reserved. 19 20. Concluding statements Todays business challenges and IT capabilities demand a different, more flexible, sourcing modelMulti-Sourcing offers a fit for purpose delivery modelbased on mixing all available sourcing structuresThe optimal sourcing unit is the workloadWithout a proper governance structure, multi sourcing isnot achievableWith mapped workloads and proper governanceyour IT-house is on order, and your organization is readyto benefit of the opportunities of modern IT sourcing. 2013 Unisys Corporation. All rights reserved. 20 21. Thank you! 2013 Unisys Corporation. All rights reserved. 21