Getting Connected To Hopkins MyCloud The MyCloud resource page can be located by clicking HERE. Available online resources include; a full color Walkthrough Guide for connecting to the MyCloud portal, guided and self-help training resources, Known Issues Blog, FAQ’s, and more. There are two primary methods for accessing Hopkins MyCloud:

• The MyJH Portal under the “Cloud” category. The MyCloud link works from inside or outside the Hopkins network with the use of multi-factor authentication (MFA).

• Direct access via any HTML5 enabled web browser is available by clicking https://mycloud.jh.edu or by copy/pasting the URL into your browser search bar.

Accessing the MyCloud Web Portal: **Note: If you are accessing through a managed Johns Hopkins desktop, Enterprise Single Sign On will pass your credentials through automatically. Enter your JHED ID and password:

Click ‘Detect Receiver’:

Upon first time login, you may see the following pop-up (browser experience may vary):

o Click ‘Remember my choice for all links of this type’ o Click ‘Launch Application’

If Citrix Receiver is already installed, click “Already Installed”: **Note: Most managed Johns Hopkins systems will have a pre-installed Citrix Receiver, and you may ignore the license agreement at this time. Current supported versions of Citrix Receiver: v4.8 for Windows, 12.8.1 for Mac. If your system does not have Citrix Receiver, you may accept the agreement, and proceed with a manual installation of Citrix Receiver. More information can be found HERE.

You will start on the StoreFront landing page at the “Favorites” tab:

Accessing Applications from the MyCloud Web Portal: Locate the three tabs in the blue ribbon bar at the top of the portal. Click on the “Apps” tab.

Type “Epic Hyperspace PRD” in the search box*

Click the icon for Epic Hyperspace PRD to launch the app:

To make this process easier the next time you log in, the icon can be added to your default favorites tab: Click “Details” next to the Epic Hyperspace PRD Icon:

Click “Add to Favorites”.

*Note: Although individual access to applications will vary, all available applications can be searched and accessed using the same method outlined above. Accessing the MyCloud Desktop from the MyCloud Web Portal: Navigate to ‘MyCloud Desktop’, and click the icon:

**Note: Some browsers may prompt with an .ica file. Click the downloaded .ica to launch your desktop.

**Note: You may also click the drop down menu on the right, and select “Always open files of this type”.

The desktop will load, and you are connected!

Congratulations! You are now connected to your Hopkins MyCloud Desktop!

Connecting to Hopkins MyCloud Desktop via HTML5 “Light Version” Assumptions:

• Customer is working remotely and/or is using a personal or unsupported device. Log into Storefront with the directions above using JHED ID and Password/MFA. Once in Storefront; Click on your name in the upper right hand corner. Click ‘Change Citrix Receiver’.

Click “Use Light Version”:

You will be automatically redirected back to Storefront. This will configure Citrix Receiver to use the HTML5 “Light” version.

Navigating the In-Session Shade Window At the top of the window shade, click the down arrow:

• This will show a series of options available through the Citrix client.

The ‘Home’ button will reduce all your open desktop session windows, so you can use the local desktop and applications.

‘Ctrl+Alt+Del’ will send a command similar to your local windows workstation.

“Preferences” will take you to the settings menu: **Note: No changes are required.

“Full-Screen” will take you to full screen mode, and vice versa for windowed mode.

“Shortcuts” will open a submenu of Storefront features. **Note: This feature is partially functional in full screen mode only

“Disconnect”will disconnect your current Hopkins MyCloud Desktop session. Or you can double click the ‘Disconnect’ button conveniently located on your desktop: **Note: Your desktop will continue to run, but your secure session will disconnect.

Using Multiple Monitors

First “window” the Hopkins MyCloud Desktop session:

Drag/stretch the session across both monitors:

Maximize the session back to ‘Full Screen’ mode. The session will automatically expand to use both monitors:

Example for Creating a ‘Favorite’ On the Citrix StoreFront landing page, click the “Desktops” or “Apps” tab at the top:

Locate the target desktop icon. Click “Details”, and then click “Add to Favorites”:

Your Desktop or App can now be found on your Favorites Tab. **Note: You can also remove a favorite by clicking ‘Remove’ from the same ‘Details’ view:

Resetting Your MyCloud Desktop from Storefront While at the “Favorites” or “Desktop” tab, click “Details” next to the icon:

Click “Restart”:

Click “Restart” when prompted:

**Note: Please wait 3-4 minutes before attempting to reconnect. This allows adequate time for your profile data to sync back to the server infrastructure.

CITRIX RECEIVER BEST PRACTICES

Cloud Services Citrix Receiver Best practices document 4/10/2018

Citrix Receiver is a standard requirement at Johns Hopkins. It is used to access applications and virtual desktops throughout the institution. This document will outline requirements, access methods and basic expectations of the Citrix Receiver.

Receiver versions

• Windows version is currently 4.8 and it is recommended to be delivered via SCCM to ensure proper configuration.

• Mac version 12.8.1 is currently supported. • iOS and Android versions are maintained on each app store and can be upgraded when newer

versions are released.

Workstation Requirements

• Workstations must maintain Hopkins standards by utilizing a current operating system, current security and system updates. These are essential to leverage the Receiver effectively.

• All JH and User home systems must follow Microsoft Best Practice for obtaining Critical and Recommended Windows and vendor driver updates for all devices.

• The Receiver should be installed by Systems Management methods to ensure proper configuration.

• Policy should be applied to computers to place mycloud.jh.edu into the Local Intranet Zone.

Windows

• 500MB free disk space • 1GB RAM Mac • 145 MB of free disk space

Supported operating systems:

• Windows 10 (including Windows 10 Anniversary) • Windows 8.1 (32-bit and 64-bit editions) • Mac OS 10.11.x and above • iOS 10.x and above • Android 5.x - Lollypop • Android 6.x - Marshmallow • Android 7.x – Nougat • Linux (Supported by best effort)

CITRIX RECEIVER BEST PRACTICES

Cloud Services Citrix Receiver Best practices document 4/10/2018

Supported Browsers:

Windows • Internet Explorer 11 (Enterprise

Standard)* • Latest Google Chrome (version 58) • Latest Mozilla Firefox • Microsoft Edge

Mac • Safari 7.0 or newer* • Mozilla Firefox 22.x or newer • Google Chrome 28.x or newer

Virtual Desktop

• Receiver is pre-installed on virtual desktop in accordance with JH Standards.

Thin Clients

• Thin clients should maintain current firmware and security patches. Receiver should be no less than 2 versions behind current enterprise standard version.

Access Methods for Applications and Virtual Desktops

Local Network Access

Access to applications and virtual desktops can be obtained by

• Browser: https://mycloud.jh.edu • Receiver via the Start Menu (All Apps -> MyCloud)

Remote Access

Connectivity:

A stable and uninterrupted internet connection is required. An Internet connection of at least 1Mbps or greater is preferred. To confirm your internet connection speed, we recommend Internet Speed Test.

*Note: Some mobile hotspots can be unreliable under certain conditions and should only be used on a limited basis.

CITRIX RECEIVER BEST PRACTICES

Cloud Services Citrix Receiver Best practices document 4/10/2018

Remote access is dependent on good network connectivity to mycloud.jh.edu. A good remote access experience depends primarily on two factors – bandwidth and latency.

Network latency should be 50ms or less for good results, 50-200ms will produce fair results and greater than 200ms will not function satisfactorily. Higher latency will reduce the responsiveness of the desktop, reduce fidelity of graphics and video, and may result in network disconnects.

Bandwidth should be 2 megabits per second (mbps) per user or greater. Remote sites with multiple people should be evaluated for network bandwidth consumption at peak and average usage.

Network firewall and ISP configuration must allow for unimpeded passage of Citrix related traffic. Technical information can be obtained from Citrix or Cloud Services if needed.

Citrix is accessible remotely using two methodologies:

Citrix Storefront: https://mycloud.jh.edu

• Designed for users integrated with JHED and already have authorized access to applications or virtual desktop.

• Designed for remote access outside of the Hopkins network and home users. • The JHConnect VPN is not required or recommended for this access method. • Instructions for connecting can be found HERE.

LAN Admins/Desktop Support Staff: • There have been known issues with rendering in the Windows 7 operating system that is often

remediated by updating to the latest system and video drivers • Best practices call for the latest Windows patches and security updates on all systems • Mac OS updates are also recommended as well as other Apple products.

Connectivity Options: HTML5 vs. the Citrix Receiver Client.

• HTML access provides basic connectivity to MyCloud virtual desktop and Citrix XenApp applications. Limitations will include no pass through printing, scanning or other USB devices. Remote users would need to use the VPN and the receiver client to access these devices.

• The installed Receiver client allows access to pass through printing, attached scanners and

other USB devices (with the exception of data devices such as thumb drives) this is always available on campus.