getting the right robots getting robots right - pega · page 4 getting the right robots? getting...

Getting the right robots Getting robots right

Pega Healthcare Summit

3 October 2017

Getting the right robots? Getting robots right?

What is robotic process automation?

Robotic

process

automation

software

Automated solution can work 24/7

1/3 of the cost of offshore FTE

Double-digit reduction in error rates

Robots work with existing IT landscape

Cuts data entry costs by up to 70%

Robots can be trained by business users

RPA mimics human interaction with core systems, web and desktop applications to execute processes.

Robotic process automation (RPA) is a virtual workforce that is controlled by the

business and uses software for automation built on existing IT infrastructure

Robots and people:

powerful combination

to increase

agility and efficiency

Robots execute repetitive,

rules-based, high-volume

tasks efficiently

People build relationships,

analyze, handle exceptions

and provide decision-making

Getting the right robots. Getting robots right.


Transforming your business with robotics O

rga

niz

atio

n

laye

r E

xe

cu

tio

n

laye

r

Reso

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e

laye

r

► Develop and deliver RPA enhanced

end-to-end processes to augment benefits

► Establish global RPA policies and

governance framework to support

risk management

► Structure organization to consider

new RPA roles to support the

business

► Define set of consistent global data

standards and common chart of

accounts, then deploy RPA

► Define RPA systems and tools

strategy to support cross-functional

use in front, middle and back office

► Integrate RPA systems with

pertinent security and control

mechanisms

► Develop RPA measurement

frameworks, RPA COE and

improvement program

► Build new competency models considering robot/human interactions

► Adjust talent strategy to new competency models and skill needs

Performance measurement

Policy Process

Technology Data People

Organization

The impact of robots goes beyond just deployments



EY’s key lessons learned from robotics implementations

Keep in mind You should

► Robotics is not the answer to everything

► Reasons robotics projects go over budget and over timeline are:

► Inappropriate business scope selected

► Lack of tight project staging and logistics management

► Understand that robotics will proliferate, so plan

for it

► Governance, control and monitoring of robots is essential ► Build a Center of Excellence (CoE) or Automation

Factory right out of the gate

► This is not your father’s (or mother’s) enterprise IT platform

► Take care of your robotics employees, or

someone else will

► Utilize consultants and software vendors for their

strengths

► Document the current processes and any impact ► Focus on existing processes

► Robotics efforts benefit from IT involvement

► Reasons for robotics projects go over budget and over timeline

are:

► Inappropriate IT scope selected

► Not enough time allocated to address IT infrastructure

concerns

► Focus on leveraging current infrastructure

► Utilize consultants and software vendors for their

strengths

Strategy, Application and Scope

Governance

People

Process

IT (internal/external support)



Robotics risk and control

Illustrative controls for top risks:

A robotics governance framework is defined and

maintained to address that support is aligned to

business objectives.

IT investments are evaluated and prioritized

according to policies to meet business needs.

Robotics access control is managed and proper

authentication methods are proposed and

consistently enforced.

Robotics change and development requirements

are clearly and concisely documented and mapped

to business needs.

Implementation, testing and support requirements

are developed and communicated.

Automation problems and errors are evaluated,

corrected, tracked and communicated in a timely

manner through resolution.

Top robotics risks:

A lack of robotics governance can lead to ineffective and

inefficient process automation.

Robotics access management is ineffectively managed.

Process automation requirements are not appropriately or accurately identified and documented.

Robotics implementations are not appropriately designed

and tested.

Automation problems are not effectively identified and

managed.

1

2

3

4

5

6 Risks are not effectively mitigated for robotics vendor

relationships and outsourced services.



Q&A

Abby Johnson Partner

Health Care Advisory Services

[email protected]

Abby is a partner in the EY Health Care Advisory Services

practice. She contributes to building a better working world by

integrating EY capabilities to drive value to her health care

clients. She has 12 years of professional services experience,

with over 10 years spent improving health care operational

performance. Her areas of focus include process efficiency,

risks and controls, as well as change management and

stakeholder experience.

Jason Ladurantaye Executive Director

Pega Technology Delivery Lead

[email protected]

Jason is an executive director in the EY Automation practice.

He has 20 years of experience in the business process

automation, with an emphasis and specialization in Business

Process Management. He has more than 15 years of

Pegasystems technology experience, with a primary focus on

the financial services marketplace. He has extensive

experience in advising and guiding business automation

delivery programs — from small scale point based approaches

to enterprise-wide technology initiatives.


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© 2017 Ernst & Young LLP.

All Rights Reserved.

1709-2414971

ED None

This material has been prepared for general informational purposes

only and is not intended to be relied upon as accounting, tax or other

professional advice. Please refer to your advisors for specific advice.

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