INTERACTIVE PATIENT CARE VERSUS ON DEMANDGetWellNetwork

Choosing The Right Solution to Entertain, Educate and Engage Patients

Higher Patient Utilization

Choosing the right solution, interactive patient care versus on demand, to entertain, educate and engage patients is imperative to improving the satisfaction and outcomes for the patient and hospital. This document outlines the distinctions between interactive patient-care technology and on-demand entertainment and education technology.

Hospitals with the GetWellNetwork interactive patient-care solution experience improved patient outcomes driven by evidence-based patient engagement protocols. Unlike on-demand technology, GetWellNetwork hospitals are able to achieve improved results through higher patient utilization, higher clinician utilization, and deeper integration into core clinical systems.

Two ways in which GetWellNetwork drives higher patient utilization is through our exclusive television overlay technology and unimpaired web-browsing experience. Thus, GetWellNetwork clients experience higher patient engagement with both the GetWellNetwork resources and the hospital’s existing web resources.

• TELEVISION OVERLAY TECHNOLOGY™ –

GetWellNetwork has the ability to dynamically overlay content on television programming.

GetWellNetwork’s Television Overlay Technology™ prompts patients to become engaged with clinical content and messages from their caregivers. The result is higher patient utilization of intended resources.

Unlike GetWellNetwork, traditional on-demand systems work like your home DVD player; requiring patients to switch modes to an ‘interactive channel’ in order to access alternative content. In hotels, less than 10% of all guests choose to access the on-demand content available. In hospitals, these systems have historically yielded even lower utilization.

• WEB BROWSING VIA TELEVISION – GetWellNetwork offers a full, unimpaired Internet browsing experience that includes plug-ins for web technologies like Flash and streaming video. Because GetWellNetwork enables unimpaired web browsing, patient utilization of the Internet is significantly enhanced and hospitals can take full advantage of their web-based resources including corporate websites, patient portals and emerging PHR applications via the GetWellNetwork.

Traditional on demand systems offer constrained “TV browsers” that significantly distort web content and don’t render today’s rich-media websites with dynamic graphics, video, etc. Thus, patients endure lengthy loading periods and frequent error messages when accessing the hospital’s website or common news, sports and information sites. In many hotels, this service has been removed entirely due to poor user experience and low utilization.

Without a nurse bedside, the Television Overlay Technology prompts patients to assess their pain level.

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Patient Education LibraryPediatric Education Library

Discharge Planning SolutionHeart Failure Care Plan

Patient Engagement

Higher Clinician UtilizationGetWellNetwork improves utilization by clinicians primarily through its Patient Pathways™ that engage the patient and help the clinical staff to take action. Patient Pathway™ streamline and automate many common patient care processes such as patient discharge, medication teaching, patient education and pain management just to name a few. A patent-pending workflow engine, Patient Pathways™ guide the patient through a variety of coordinated, automated prompts — proven to increase clinician utilization and increase patient engagement and satisfaction.

The Pain Management Pathway is an example of GetWellNetwork’s ability to integrate with existing hospital data systems, engage patients, and improve clinical utilization. GetWellNetwork integrates the pain management interface with the hospital bedside barcode technology, the clinical back-end system and staff paging system. By integrating all of these important systems together, when a patient rates their pain on the GetWellNetwork system, their nurse is paged in real time to enable rapid response. Hospitals also gain operational efficiency through the integration to the hospital’s EMR system for accurate and automated documentation to patient records. In addition to providing faster and better care, the pain management feature helps hospitals meet the Joint Commission’s requirement for hospitals to re-assess patients’ pain levels at regular intervals following delivery of pain medicines.

Deeper Integration into CoreClinical Systems

Using HL7 standards and web services, GetWellNetwork offers integration capabilities that enable information to flow from the patient’s bedside to a variety of health information technology (HIT) systems such as Cerner, McKesson, Epic, Meditech, GE and Siemens.

Pain Management Flow

The GetWellNetwork solution shares data seamlessly with hospital admissions and discharge systems, electronic medical records (EMR), computerized provider order entry (CPOE), pharmacy, food service and dietary systems, scheduling, transportation, call center, billing, medication systems and others.

Regardless of where the information resides, GetWellNetwork leverages HL7 standards and web services to provide caregivers access to patient-related information and to build effective workflows — both clinical and administrative.

By actively messaging and engaging staff through the Pain Management, Medication Teaching or another GetWellNetwork pathway, hospitals experience increased efficiency and clinician utilization.

Visit optimumlightpath.com or call 1-877-LIGHTPATH.In May 2009, Optimum Lightpath and GetWellNetwork signed an exclusive regional agreement to package Interactive Patient Care with its advanced business communications solutions, which run over the area’s largest all-fiber metro Ethernet network. Using GetWellNetwork's technology, powered by Optimum Lightpath's 100% fiber optic network, hospital in-room televisions can transform into a valuable, interactive experience for users. Patients can learn more about their condition, connect with family and interact with caregivers using the bedside TV. The Interactive Patient Care solution ultimately improves patient knowledge and safety, clinical care outcomes, staff responsiveness, bed turnover rates and workflow efficiencies for hospital staff.

©2011 GetWellNetwork, Inc.

IMMEDIATELY IMMEDIATELY

Pre-DefinedTime Delay

Medication Administered and barcode is scanned

Pain Management Pathway is triggered

Prompt to assess pain level is sent to patient

Nurse is notified via phone or pager

Automated EMRDocumentation

Automated EMRDocumentation

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elcome

Patient Education LibraryPediatric Education Library

Discharge Planning SolutionHeart Failure Care Plan

Patient Engagement