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Ghana e-Government projectGhana e-Government Project

Revenue Agencies Governing Board | 2010 - 2011

In May 2009 the Republic of Ghana received a credit from the International

Development Association of the World Bank towards the cost of the e-Ghana project.

The government of Ghana decided to apply part of the proceeds towards the design,finance, build, operation and transfer to a Public Private Partnership (PPP) of an

e-government application for the Revenue Generating Agencies and the Registrar

General's Department.

The e-Ghana project envisages the complete computerisation and rollout of on-line IT services to all public-facing

government agencies and of these the e-government application is arguably the most important. E-government

will allow individuals, companies and organisations to register, submit returns, review and remit due taxes.

The beneficial effects of corresponding with tax offices electronically and in real time will increase efficiencies,

save time and improve the communications between taxpayers and the revenue generating agencies. Far greater

taxpayer engagement, transfer of knowledge and compliance, lifted by Ghana's increased administrational

capacity, will create a more citizen friendly, public service delivery system.

E-government is a project involving not just new hardware and infrastructure but also the most modern software

applications along with training, support and operational assistance. Such is the confidence in this project that an

ambitious PPP financing model was created, whereby the remaining costs of the project will be paid for from the

expected increased tax revenues. It is anticipated that the remaining costs will amount to just 2% of the net

revenue gain over a five year period.

At the end of the operation period, the system will be turned over to designated government organisations for

continuing operations.

"trips will interface with several agencies including the National Identity Agency, the DVLA and

Customs, reducing loopholes and making it more difficult to be non compliant"

Mino Trombetta, Project Manager

Crown Agents is providing technical assistance to the government of Ghana revenue agencies:

Internal Revenue Service

Value Added Tax Services

Customs Excise and Preventive Service - as they amalgamate to create one integrated Ghana Revenue

Authority. Benefits will include lower administration costs, increased productivity and customer centred service,

delivery and all benefits of the new organisation.

Crown Agents - A long standing partner

Crown Agents has been in partnership with the government of Ghana providing enterprise tax solutions for the last

12 years. In 1998, Crown Agents implemented its VAT solution to support the re-introduction of VAT as part of

Ghana's economic reform programme.

In 2005 the Ghana Government's Revenue Agencies Governing Board established a Large Taxpayer Unit and

chose Crown Agents to supply a solution to administer direct and indirect taxes for designated large taxpayers.

And now, Crown Agents is part of the team chosen to deliver the e-government project.

Crown was chosen to supply its state of the art tripsintegrated revenue system, because of its:

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Prior experience of the development and operation of leading edge application systems for revenue

agencies, and other systems of similar technical nature and complexity;

Business process re-engineering experience within government agencies;

Ability to establish a fully qualified and experienced team, including Ghanaian participation, to fulfil the design,

installation, training, management and operation of the system;

Ability to demonstrate prior successful implementations of similar projects.

tripshas been recognised as a leading product for streaml ining the administration of taxes. It brings together

control facilities for managing multiple instances of both direct and indirect taxes, in an integrated taxpayer ledger.This encourages a functional approach to administering taxes, an innovation departing from predecessor 'tax type'

systems. tripsis also currently the leading COTS product available on the market, providing seamless

integration of taxpayer accounts with back office revenue accounts.

"In line with international best practice, the government of Ghana has legislated for the

establishment of a modernised revenue authority that will focus on functional revenue

administration and improved customer service delivery."

Ghana Revenue Authori ty

The government of Ghana is replacing the Revenue Agencies Governing Board with the Ghana Revenue Authority,

amalgamating three organisations; Internal Revenue Service, Value Added Tax Services and the Customs Excise

and Preventive Service - a decision that underpins the development rationale and technical architecture of trips.

tripsis being supplied and configured as an integrated system that allows the grouping of functions for TIN

registration, VAT processing, income tax processing and for the combined functions of the Large Taxpayer Unit.

tripswill interface with shared web chat services to enable tax payers and assessors to interact quickly and

efficiently to resolve assessment issues. The chat system will allow taxpayers to ask questions while they're

logged in submitting their information. Improving communications between the GRA and the taxpayer whilst

overcoming a challenging postal system.

The architecture is entirely compliant with the government of Ghana's overall strategy for a service orientated

environment.

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The Crown Agents for Oversea Governments and Administrations Ltd. Registered in England and Wales No. 3259922. Tel: +44 (0) 20 8643 3311

Fax: +44 (0) 20 8643 8232

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