gialpinet user manual en
DESCRIPTION
English version of GIALPINET user manual.TRANSCRIPT
Online booking engine – User Manual
How it works
To enter our system, please go to http://www.gialpitravel.com/en/ and choose the red tab GIALPINET
Necessary credentials, USERNAME and PASSWORD can be requested to our Sales Dept or simply registering by yourself from website, clicking on REGISTER.At the top right corner there is a number of country flags, to select the preferred language.
Logged in you can:
1.MAKE A NEW RESERVATION2.ENTER BACKOFFICE
Bookable products are:
•HOTELS•FLIGHTS (both regular and low cost)•FLIGHTS+HOTEL•TRANSFERS•EXCURSIONS (both regular and private)•TRAINS•TRAINS+HOTELS
In OPERATOR field please put the agent name who is loggin in
HotelsHOTEL SEARCH panel is very easy to use:There are a few mandatory fields complete to fasten your search.Just need to specify:> City: typing the 3 first characters, the autocomplete function will show all possibilities or to discover all served destinations, just click on citieslist;> From, To, Rooms number and Occupants per room
The only free fieldHOTEL NAME has to be used to search for a specific hotel.
Then click on SEARCH HOTEL
An ADVANCED SEARCH is available if you’re looking for an hotelwith specific items. Just click on ADVANCED SEARCH to expand the menu and you can sort hotels by:
•VACATION TYPE•PRICE RANGE•CATEGORY•POINT OF INTEREST
HotelsSearch results give the total number of hotels found in a certaindestination, displaying their location on a map that allows to seeimmediately where they are.
Hotels are pointed out on the map with coloured markers:from green to red: from cheaper to more expensive hotels.
Clicking on the marker brings up a small menu, which lists the nameof the hotel and the link to follow to read more information on the hotel, inclusive of its detailed description, pictures and facilities.Once the desired hotel is found just click on SELECT.
At this point the system adds the hotel to the CART summarizing main details: NIGHTS/ROOMS NUMBER/IN and OUT DATES/PRICEand also adds CANCELLATION POLICY
If everything is correct just click on BOOK
TransfersIn search mask of TRANSFER, the system needs to know pickup and drop off type to identify the type of transfer:> Hotel> Airport> Train station> Harbourthen select the required city.
Drop off place combo will show just destination reachable from Pick up place.
Then click on SEARCH TRANSFER
Selecting for example: TRANSFER from CAPRI HOTEL to NAPLES AIRPORT, I’ll get a result like this:
Apart from the price, the system specify very important information:MAX NUMBER OF PAX andMAX NUMBER OF BAGGAGES UNITS
ATTN: in case the number of desired baggages units does not match the number displayed it will be necessary to search for a larger vehicle
Clicking on DETAILS a popup will give details on inclusions and exclusionsi.e. type of car, included services, important remarks
Transfers
After selecting the desired transfer, the system will give the summary of the transfer, showing also CXL POLICY, then clicking on BOOK you’ll go to ENTERING PASSENGER INFORMATION page
Here you’ll be requested to fill in the information required to deliver the service:Name of psgr > PSGR phone contact (necessary for emergencies) > pick up place (name of the hotel where he/she stays)Flight number and departure time of the flight > further remarks (free text input area)
ATTN: WE ARE NOT ASKING TO SET THE PICKUP TIME !!! THIS WILL BE AUTOMATICALLY GENERATED BY THE SYSTEM
Transfers
GIALPI doesn’t ask you to know Italy.You just have to concentrate on sales !Whenever booking a transfer with GIALPI, our system will automatically generate pick up times even when multiple means of transportation are involved !
Our software is connected in real time with all suppliers and has inside timetables and thousands of services so when your clients have to reach the airport or the train station, we’ll just ask you:
> the day of travel> flight number and time of departure or train number and
time of departureYou won’t need to know how many hrs in advance to schedule the pick up, GIALPINET will give this detail automatically.Show your clients how expert you are at selling Italy.
We put our expertise at your full disposal !
PICK UP TIME: automatically came out calculated by the system
NIGHT SUPPLEMENTSWhenever necessary, they are automatically calculated by the system and added to the file
ExcursionsFrom searching mask is possible to select:
> PRIVATE EXCURSIONS> REGULAR SIGHTSEEINGS> ENTRANCE FEES AT SITES AND MUSEUMS> GUIDES
Select the desired destinationof the excursion, date and number of pax and click on SEARCH
GIALPINET will show available products for the selected date
Select as well the type of productyou’re looking for among:• Private excursion• Regular sightseeing• Entrance fees• GuidesBy default all sectionsAre validated.
ExcursionsIn the EXCURSIONS SEARCH RESULT mask after you clicked on SEARCH it will be necessary to input details necessary to deliver the service:
For regular sightseeing from a dropdown list please select the most convenient pick up point
For private excursions, please specify time and place of pickup
Then clicking on BOOK you’ll add the service to your CART
FlightsBASIC SEARCHThe same simplicity found in hotel search inspires the flights search.
Just fill in the compulsory fields:Flight type: ROUND TRIP / ONE WAY / MULTI ROUTE
then
•DEPARTURE CITY / DESTINATION CITY•DEPARTURE DATE / RETURN DATE•PASSENGERS
There are also free fields as departure time and return time.
ADVANCED SEARCHYou can better define your search specifying:
•NUMBER OF STOPS•CLASS•PREFERRED CARRIER
ATTENTION:If on a R/T journey you want to combine a low cost and regular carrier, please select «ONE WAY» and select flights individually.
Flight search results will show: •total number of connections•price ranges
On the right hand side 2 buttons allow to change departure and return date very quickly, avoiding to make a new search.
BEST OFFERS for each carrier are summarized in a separate field, which isfollowed by the flight list with all the necessary details: departure and arrivaltime, flight duration time, aircraft type and FARE RULES in order to have allanswers for your clients.
To confirm the flight selection just click SELECT.
Flights
After this, The flight is added to the CART.
There will be specified the applied: •FARE, •TAXES•FEES applied.
Now to proceed to final confirmation click on BOOK
We’ll be forwarded to ENTERING PASSENGERS INFORMATION page
Flights
FlightsIn this GIALPINET section you will need to provide the passengerdetails:> Name> Surname> Frequent flyer (if psgr has one)> Psgr phone number for contact: this is sent to the airline directly> TRAVEL AGENCY purchase confirmation email: here you can put an email address where you wish to receive confirmation
Then you can also put SPECIAL REQUESTS AND MEALS…And PETS or SPORTING EQUIPMENT
Once you are done click on BOOK
FlightsAt this stage to confirm the flight, just click on CONFIRM and you will get your CONFIRMATION NUMBER
ATTN: Clicking on CONFIRM you’ll block the space, you will NOT ISSUE THE TICKET (just for regular airlines, since LOW COST CARRIERS just allow to ISSUE not just BLOCKING SPACE.)
To issue the ticket, you need to enter the BACKOFFICE and to click on ISSUE.
Once the deadline is over and the ticket is not ISSUED, the entire booking will be automatically CANCELLED by the system.
FlightsTO ISSUE or CANCEL the ticket,enter the BACKOFFICE and retrieve the bookingusing one of the filters.
At this point you can easily select:
CANCEL if you don’t need anymore the flightThis button will be available until cxl deadline.Cxl will be FREE OF CHARGE
ISSUE: if you need the ticket.Please remember:YOU NEED TO ISSUE THE TICKET, IT WON’T BE ISSUED AUTOMATICALLY
Flights + Hotels
In this section is possible to book with just 1 transaction, flight+hotel.
In the flight area select the departure and arrivalairport and the preferred date.
ATTN: the flight to be included in the package can be round trip or one way
TOPIC POINT: Once the arrival airport has beenselected, the system will copy it to the hotel location field, but you can change it, putting your desireddestination nearby the airport.
Fill up the required fields then click on SEARCH.
Flights + Hotels
System will display the package including HOTEL and FLIGHTS.
The first combination displayed is the cheapest.Of course you can change the hotelor the flight
Below the first flight are displayed all flights combinations so pick up the preferred one.
and the price will be changed accordingly adding a supplement.
Flights + Hotels
Below the first suggested flight combination
All other flights are displayed
If you want to change the flightjust click on SELECT buttonThe flight will be substitued in the packageAnd the price will be changed accordingly
The surcharge is specified in advance.
Flights + Hotels
ATTENTION: the package cannot be canceled partially.You can cancel only the entire combination.
Of course you can ADD additional services that can be canceled singularly.
Trains
SEARCH RAILSearching a train on GIALPINET is very easy:
Just fill in the compulsory fields:ROUND TRIP / ONE WAY
then
•DEPARTURE CITY / DESTINATION CITY•DEPARTURE DATE / RETURN DATE•DEPARTURE TIME / RETURN TIME•ADULT / KIDS
Then click on SEARCH TRAIN and you’ll get all solutions available.
Tick the preferred one and continue clicking on SELECT
Trains
The following screen will show the selected train, then you need to specify the class of service, in a dropdown menu
Together with the class, select also the type of fare.If any special discount is available you can take advantage of it.
Then click on SELECT
Trains
At this point you are in the CART.
To close the reservation just click on BOOK and you’ll be redirected to the ENTERING PASSENGER INFORMATION page where you need to specify> Name> Surname> CartaFRECCIA code (this is the frequent traveller card number)> Psgr phone (useful to contact him/her in case of strikes, problems, etc)> TRAVEL AGENCY purchase confirmation email
Then click on BOOK
TrainsYou will get the confirmation.Every confirmation is different depending on the type of train reserved.
DIRECT TRAINS, FAST TRAINS (without change) will generate a TRENITALIA PNR CODE (with PDF printable ticket)
TrainsA train with a change or a local train will generate just a PNR not a PDF, so before boarding the train the passenger has to print a paper ticket by himself/herself from a self service machine in the station, putting the PNR code and his/her SURNAME
Trains + Hotels
In this section is possible to book with one transaction a package includingTrain + Hotel at very convenient prices.
Just selectDeparture city and Destination cityFor trains
then
Hotel Location
The system automatically will copy in Hotel Location the destination of the trains but it’s also possible to change the city, selecting one nearby the final trainstation.
Is clear that transportation from Destination City to Hotel Location is NOT INCLUDED
Trains + Hotels
The system will show all available trainsMake your choice according the preference of time selecting the check box
Then click on SELECT
Trains + Hotels
Select the class of service1° or 2° class
Then click on SELECT
The system will show all possible combinations of the selected train AndAll available hotels.
Selecting the combination you prefer you’ll get the price of the entire package.
ATTENTION: train fare included in the train+ hotel package, is subject to restriction and limitation. Please refer to the conditions dispayed on the system attime of confirmation.
Passenger detailsIn this section we must set the parameters as follows:
HOTEL•Name and surname of guests•Telephone number of guest for last minute emergencies (or the agent telephone number)
FLIGHT•Name and surname (exactly as shown on the ID given at check‐in desk at airport, any difference could cause departure delay or even cancellation)•Frequent flyer number•Passenger’s telephone number for urgent communication from airline; this number will be sent to the airline at time of booking•Email address of agent
Then there is a chance to place special requests as:•Special meal•Wheelchair assistance, assistance to visually and hearing impaired passengers•Special size baggages•Pets
Then we go to BOOK
SummaryHere we finalize the booking by accepting GENERAL TERMS.
Then it is also possible to purchase travel insurance.
We get CONFIRMATION NUMBER
And have access to DOCUMENTS
•PROFORMA INVOICE
•VOUCHERS
•FACTS SHEET
BackofficeFrom BACKOFFICE panel it is possible:To check and amend by yourself all reservations, applying many search filters. Until cxl deadline is possible to cancel all services without contacting our booking dept.
From DIRECT LINK DOWNLOAD it is possible to dowload the icon on your computer desktop with your credentials so in the future to enter the site just double click on it and you won’t need to enter the credentials.FAST, EASY, GIALPINET !
Backoffice
All our rates are NET. Anyway from your backoffice panel you can also add a markup as an absolute value or on percentage basis.
In this same section it is possible to customize vouchers with your company’s logo.Just browse your computer and choose a logo with the following requirments:
GIF formatMax size 200x150 pixelMax 100Kb
All vouchers will be printed with your logo on so your passengers will feel more comfortable and secure.
HelpWe hope the booking engine we created will be useful for your business and in the meantime easy to use on a daily basis.Please do not hesitate to contact our help desk for further information and support. It’s easy, it’s fast, it’s GIALPINET.
+39‐081‐8724372
Good sales !GIALPI DMC