Training /Development & Operational Systems

Gideon80@icloud.com (954) 892-3352

An  in  depth  Por-olio  focusing  on  my  individual  skillsets  as  they  relate  to  Training/Development  &  Opera>onal  Systems  throughout  my  career  in  Mul>  Unit  Restaurant  Leadership  Roles.  .  

NOTABLE ACHIEVEMENTS IN TRAINING & DEVELOPMENT •  Developed training manuals & systems for all locations •  Promoted total of 2 GM’s & 2 AGM’s directly from ops •  Promoted over 15 hourly staff into supervisory “key holder” roles •  Converted several “in the red” locations, into the black & “the standard”. •  Oversaw training operations for total of 5 new store openings

CORE TRAINING BELIEFS •  Future success of the brand is dictated by the quality of the training today. •  Practice Tell , Show, Do Review training style. •  Practice Quarterly 30, 60, 90 day action plan audits on training. •  S.O.P’s education is essential for brand consistency. •  Proper breakdown of A.O.R. ’s among management team & hourly

positions maintains proper accountability.

TRAINING & DEVELOPMENT: ACIEVEMENTS & BELIEFS

 1998                          -­‐              2004              -­‐                        2009              -­‐              2015    -­‐    2016  

TRAINING & DEVELOPMENT: MY PROCESS

•  Increased EBITDA vs PY at all 4 Improv locations +20% within first year . •  Most improved F&B sales +29% worldwide out of 180 Hard Rock Cafes. •  "Top of the Rock” 2010, 2011, 2014 : #1 Cafe Worldwide: Hard Rock

International’s highest honor that could be awarded to any store in the entire company of 180+ cafes based on exceptional financial success community involvement, training audit scores, guest feedback metrics, and employee satisfaction results. •  Never less than 90% on State and Internal health and safety Audits. •  Consistent yearly sales growth within all units of 10-20% by increasing

PPA on average of $2-$5 utilizing upselling training techniques, motivational product cost knowledge, & incentivized performance based rewards on high yield profit items.

OPERATIONS: ACIEVEMENTS & BELIEFS

BELIEFS IN OPERATIONS •  P&L education is essential to maintaining positive flow-through even if sale are down vs PY. •  P&L knowledge at ALL levels is possible, & essential. •  Daily monitoring of “Controllables” in labor , SPLH, and C.O.S. •  Guest first mentality & focus using KPI and secret shopper metrics utilized to maintain accountability at all levels. •  Take care of people, that take care of you.- Happiness of staff is essential. •  Protect the Brand & Grow the Brand!

NOTABLE ACHIEVEMENTS

OPERATIONS: MY PROCESS

Gideon80@icloud.com (954) 892-3352