gigacentral windows desktop user guide v2windows… · • gigacentral desktop installer 1.2...

GigaCentral Windows Desktop User

Guide

V2.0

For GigaCentral User

GigaCentral Windows Desktop User Guide

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Date Version Notes

31th July 2017 1.0.0.0

1) Update screenshot

2) Update content

3) Add new content – Restore files/folders, GCE Desktop

Update

31th May 2018 1.5.0.0 1) Update screenshot

2) Upgrade content

31st July 2018 2.0.0.0 1) Update screenshot

Copyright © 2018 by Inspire-Tech Pte Ltd. All rights reserved.

All trademarks or registered trademarks mentioned in this document are properties of their

respective owners.

No part of this document may be reproduced or transmitted in any form or by any means,

electronic, mechanical or otherwise, without a prior written permission.

If you are not the intended recipient, you are hereby notified that any disclosure, copying,

distribution, or the taking of any action based on the contents of this information is strictly

prohibited. If you received this document by error, you are kindly requested to immediately

contact us.


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Contents

1. Introduction ............................................................................................ 5

1.1 Introduction to GigaCentral ..................................................................................................... 5

1.2 Overview .......................................................................................................................................... 5

2. Getting Started ...................................................................................... 6

2.1 Installation ...................................................................................................................................... 6

2.2 Activation ........................................................................................................................................ 7

3. Settings and Features .......................................................................... 8

3.1 Menu Tray Features ..................................................................................................................... 8

3.2 GigaCentral Settings ................................................................................................................... 9

4. Sync .......................................................................................................... 10

4.1 Sync Options ................................................................................................................................10

4.2 Schedule Sync ..............................................................................................................................11

4.2.1 Always Sync Function ........................................................................................................11

4.2.2 Sync Between Function .....................................................................................................11

4.3 Sync Status....................................................................................................................................13

4.4 File/Folder Status ........................................................................................................................13

4.5 Conflict Management ...............................................................................................................13

5. File Operations ..................................................................................... 15

5.1 Add File ..........................................................................................................................................15

5.1.1 Drag & Drop .........................................................................................................................15

5.1.2 Make a copy ..........................................................................................................................15

5.1.3 Add Folder to GigaCentral Sync ....................................................................................16

6. Share File/Folder ................................................................................. 17

6.1 Internal Share ...............................................................................................................................18

6.2 Edit/Remove Share ....................................................................................................................20

6.3 Resend Email ................................................................................................................................21

6.4 External Share ..............................................................................................................................21

7. Access shared files .............................................................................. 24

7.1 Access files via Email Notification ........................................................................................24


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7.1.1 Shared files ............................................................................................................................24

7.2 Access files via ‘View shared files’ feature .........................................................................25

7.2.1 Shared in ................................................................................................................................25

7.2.2 Shared out .............................................................................................................................25

8. Check in/Check Out File ................................................................... 26

8.1 Check Out .....................................................................................................................................26

8.2 Check In .........................................................................................................................................27

8.3 Discard Check Out .....................................................................................................................28

9. Versioning ................................................................................................. 30

9.1 Create version ..............................................................................................................................30

9.2 View version .................................................................................................................................30

9.3 Restore previous version .........................................................................................................32

10. Place Holder ........................................................................................... 34

10.1 Remove file/folder from Local Drive .................................................................................34

10.2 Adding file/folder back to Local Drive .............................................................................35

11. AutoArchive ............................................................................................ 36

12. File Backup (Delta and ShadowCopy) .......................................... 37

12.1 Restore Backup (Delta and ShadowCopy) ......................................................................38

13. Troubleshooting Logs Location ...................................................... 40

14. GigaCentral Enterprise Desktop Update ..................................... 41

14.1.1 Manual Update ..................................................................................................................41

14.1.2 Automatic Update ............................................................................................................42


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1. Introduction

1.1 Introduction to GigaCentral

GigaCentral is a first of kind wireless appliance with desktop sync agents and mobile clients

for end users to securely sync and backup documents to cloud. Its innovative placeholder

technology on desktop agent empower both Windows and Mac end users to have virtually

unlimited local files. No more hassle of housekeeping or managing multiple external disks. All

documents are 256bit AES encrypted with your own private key and stored in a secure cloud

of over 99.9% SLA.

System Requirements

Ensure you have the following information and equipment ready as these are required for

using GigaCentral Desktop:

• Laptop or desktop running Windows 7/ 8 / 8.1 /10

• Minimum Intel Core 2 Processor

• Minimum 2GB RAM

• At least 2 GB of available free disk space

• GigaCentral account

• GigaCentral Desktop installer

1.2 Overview

This document serves as a basic functional user guide for end users using the personal

computer on Windows operating system to access GigaCentral. It is assumed that the

GigaCentral Desktop application has been installed in your desktop computer, otherwise,

please contact your administrator to install it for you.


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2. Getting Started

2.1 Installation

1. Double click GigaCentral Desktop installer file to begin the installation.

2. Follow the installation wizard instructions.

Then it will ask you to restart.


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2.2 Activation

1. Launch GigaCentral from your start menu

2. Input Connect to – GigaCentral URL (example: https://gigacentral.com/esws )

3. Input Username and Password.

4. Click Login.

5. You need to choose between “Setup and Download Latest Files” which is the normal

download all files or “Setup and Create Placeholders” which is an option to create

Placeholders.

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https://gigacentral.com/esws


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3. Settings and Features

3.1 Menu Tray Features

Right click on GigaCentral Sync Manager located on your system tray.

Schedule

Allow you to set the time

interval to perform Sync.

Sync Now

Allows you to override

GigaCentral sync intervals by

manually triggering

GigaCentral to perform

synchronization.

GigaCentral settings

Allows you to access and edit

GigaCentral settings

• Web service URL

• Login credentials

• Storage details

• Sync intervals

Sync Status

Allows you to view the Sync

Status and Start it.

View Shared Files

Allows you to view the Shared

In and Shared Out window.

You can view users that you

have shared to and the users

who have shared folder/files

to you.

View Upload Request

Allows you to view the Upload

Request window. You can

view external users that you

have shared to and the files

external users upload for you.

Request for file upload

Same like Upload Request

feature in Web. You can

Create Upload Request to

external users here.

Open GigaCentral folder

Allows you to open the

GigaCentral folder where your

Storage folders are located. Exit

To close GigaCentral

Sync Manager. Note:

All sync actions will

stop.

Pause/ Start Sync

Allows you to pause or

resume the GigaCentral Sync

Manager synchronization.


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3.2 GigaCentral Settings

1. Right click on GigaCentral Sync Manager located on your system tray. Select

GigaCentral settings.

2. You may wish to change the following under the settings tab:

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GigaCentral location –

Click Browse to choose

local path for

GigaCentral folder

Show notifications –

Enable/disable

notifications

Sync interval –

Synchronization interval

for checking files from

server. You can set the

sync internal to 1, 5, 10, 15

and 30 minute(s).

Username – Your

GigaCentral username;

Password – Your

GigaCentral password Show malware alert –

Enable/disable malware

notifications Enable Auto Archive –

Enable/disable Auto

Archive feature. When it is

enabled, file/folder will be

in placeholder

automatically.

Archive time - Choose

the age of files that you

want to archive.

File type restriction- Choose ‘Allow all except’

means everything set to placeholders except

certain extension. Choose ‘Block all except’

means only set placeholder to certain file

extension.

Restricted Extension-

Choose extension type we

want to restrict to.

Example: .docx, .ppt.


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4. Sync

4.1 Sync Options

1. Right click on the GigaCentral Sync Manager on your system tray.

2. You will see the following features.

3. If you wish to validate and correct sync issue, click on GigaCentral settings.

4. Navigate to Sync Tab.

5. The last updated date and time will be shown.

6. Click on Sync Now to do a full sync.

7. Click on Stop Sync to stop synchronization.

Check and Sync delta

changes

To pause/resume

synchronization

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4.2 Schedule Sync


2. Click on Schedule.

3. A window will pop out.

4.2.1 Always Sync Function

By selecting “Always Sync”, GCE Desktop will sync and retrieve the latest files every second.

4.2.2 Sync Between Function

You can determine the time and the time interval to perform the sync.

1. Click on Sync Between option.

2. Select the time period you wish to perform sync.

3. To determine the time interval to perform the sync. Right click on the GigaCentral

Sync Manager on your system tray.

4. Click on GigaCentral settings.

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5. Click on the settings tab.

6. Click on the dropdown of Sync Interval to choose the sync time interval.

7. Click on save.

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4.3 Sync Status

Successful Sync

New conflict

In progress

Error during Sync/PC went offline

4.4 File/Folder Status

4.5 Conflict Management

Conflict Management happen when GigaCentral detects differences on both the local and

server copy on the same file. Typically, this happens if the drive is shared or you have more

than one GigaCentral desktop sync running concurrently. To resolve conflict, user should

select copy of file to keep.

1. Right click on GigaCentral Sync Manager located on your system tray.

2. Select Conflict management.

3. Select action:

Take server copy – Server copy will replace current local file.

Take local copy– Server copy will be replaced by current local file.

Keep both – Local copy will be renamed and both files will be kept.

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Restore server copy – Server copy (version that was last checked in) will be

restored or a deleted file will be restored

Delete server copy – To confirm the deletion of server copy eventually

4. Click Resolve.

1. When file is

checked out by

another user and

you try to: rename,

edit, delete or

move the file

2. When file is

checked out by

you and you try to:

rename, delete or

move the file.

1. When file is

checked in by

another user after

you try to delete,

rename or move

the file.

2. When file is

checked in by you

after you try to

delete, rename or

move the file.

1. When file is

checked in by

another user

after you try to

edit the file.

2. When file is

checked in by

you after you try

to edit the file

Occurs when 2 users make changes to the document at the

same time without checking out


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5. File Operations

5.1 Add File

5.1.1 Drag & Drop

1. Move files by dragging from your local disk drives into GigaCentral storage folders.

2. Note that files will be moved permanently from your local disk drives.

3. Allow the application to sync. (it may take time depending on the file size and

bandwidth of network).

4. A green tick icon will be shown if the file is successfully synced.

5.1.2 Make a copy

1. Select the file/folder you wish to copy.

2. Right click and select copy. Alternatively, you can apply Ctrl-C using keyboard

shortcuts.

3. Navigate to GigaCentral storage folders.

4. Right click and paste. Alternative, you can apply Ctrl-V using keyboard shortcuts.

5. Allow the application to sync.


Drag & Drop (or copy & paste)

2. Sync in Progress

3. Sync Complete

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5.1.3 Add Folder to GigaCentral Sync

When a personal drive is provided, you may want to back up your files by allowing them to

be sync automatically to the server by “Add Folder to GigaCentral Sync”.

1. Right click on the folder you wish to add into GigaCentral

2. Select Add Folder to GigaCentral Sync

3. Files will be deposited at the root folder of the selected storage.

4. Allow the application to sync.


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6. Share File/Folder

Initiator GigaCentral Users

Share

To perform 1-way sharing

of files/folders for

recipient to download

Edit/Revoke Share in

Download Files in


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6.1 Internal Share

Internal Share allows you to share file/folder(s) to other GigaCentral account users.

1. Select the folders/files in GigaCentral file explorer that you want to share.

You may select multiple files.

2. Right click and select GigaCentral -> Share to internal.

3. Click on file name to view the list of files/folders being shared.

4. Select the Expiration checkbox if you wish to set validity of the file. Set the date and

time.

5. Search contacts from your company’s address book. You can select recipients from

AD users, group and distribution lists respectively. Enter a name and click ‘Search’. A

list of names will be populated.

6. Click on the icon to add recipients

Note: Sharing of files is not applicable to storage folders that were created with ‘Alternate

Authentication’ enabled.

1. This feature may also be controlled by your central administration system. If you are

unable to enable or disable, it may be due to your organisation policy settings.

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7. To remove recipients from the sending list, click on the icon.

if required.

8. Enter a message if you wish to address to the recipient(s).

9. Click Share to create the share.

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6.2 Edit/Remove Share

1. Right click on GigaCentral Sync Manager and click View Shared Files.

2. Go to Shared Out tab.

3. Click on the user.

4. Click on the file that you would like to edit share.

5. Click on the Edit Share icon.

6. Click on Edit Files/Folders to edit documents.

7. Change the Validity of the file. Select an absolute date and time.

8. You can edit share to selected recipients by checking/unchecking selected recipients.

9. Click Update to submit your changes.

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6.3 Resend Email

1. Select the item.

2. Click on the email icon to resend email.

6.4 External Share

External Share allows you to share file/folder(s) to external users ie users outside of

GigaCentral.

1. Select the folders/files in GigaCentral file explorer that you want to share.

You may select multiple files.

2. Right click and select GigaCentral -> Share to External.

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3. Click on file name to view the list of files/folders being shared.

4. Select the Expiration checkbox if you wish to set validity of the file. Set the date and

time.

5. Enter your External user Name and Email Address.

6. Click on the icon to add recipients.

7. To remove recipients from the sending list, click on the icon.

if required.

8. Enter a message if you wish to address to the recipient(s).

9. Click Share to create the share.

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7. Access shared files

7.1 Access files via Email Notification

7.1.1 Shared files

Recipients may click on the link to access the shared file. Usually you will be directed to the

web portal via the link to view the files.


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7.2 Access files via ‘View shared files’ feature

7.2.1 Shared in

Shared in: Contains folder/files shared to you by GigaCentral users. By default, the files will

not be downloaded until you have selected the file and click on Download.


2. Click on Shared In tab.

3. Click on the user you wish to see what files he/she has shared to you.

4. Click on the files you want to download.

5. Click the download button.

6. After the file(s) have been downloaded, click Go to folder to view the file that has been

shared.

7.2.2 Shared out

Shared Out: Contains folder/files shared out to other GigaCentral users (Recipients).


2. Click on Shared Out tab.

3. Click on the user to view the list of files which you have shared to him/her.

4. Click Go to folder to view the file that has been shared.

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8. Check in/Check Out File

8.1 Check Out

1. Select the file you would like to check out.

2. Right click on the file. Select GigaCentral and click on Check Out.

3. A check out success message will appear in a new window.

4. Click Ok.

5. Once synced, a Lock Icon will appear on the file.

6. By checking out the file, a new version will be created temporarily. This version is only

visible to you.

a. If you discard check out, the file will restore to the original version before

check out.

b. Other users will only see the change in new version after you have checked in.

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7. When other users try to delete, move, copy, edit or overwrite the file that has been

checked out, they have to resolve this under Conflict Management. They will also see

a conflict indicator overlay on the file after syncing.

8.2 Check In

1. Right click on the file that has been checked out.

2. Select GigaCentral and click on Check in.

3. A check in success message will appear.

4. If you wish to retain the checkout after checking in, please tick the box.

5. You can enter some comments about the file.

6. Click check in.

7. A success message will appear and click on ok.

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8. Once synced, the lock icon will disappear.

9. By checking in the file, the new version created during check out will be recorded.

This version will be visible to all users.

10. Other users would be able to perform all the file actions or make a decision over the

conflict management to “Take local copy” or “Take server copy” (which is your

checked in version) if they have made any changes when you checked out the file.

8.3 Discard Check Out

1. Right click on the file that has been checked out.

2. Select GigaCentral and click on Discard Check Out.

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3. A discard check out confirmation message will appear in a new window.

4. Click Yes.

5. A discard check out success message will appear in a new window.

6. Click ok.

7. Once synced, the lock icon will disappear.

8. By discarding the check out, the version will also be restored to the previous version.

Any edits made during the check out, will be discarded.

9. After discarding check out, other users would be able to perform all file actions.

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9. Versioning

GigaCentral allows you to edit files, view and restore those files to previous versions. This

feature is only available if versioning or check in/check out feature is turned on by your

central administrator.

9.1 Create version

1. Open a file that you would like to change/edit

2. Make the changes where necessary

3. Right click GigaCentral Sync Manager and click Sync Now.

4. After finish syncing, the new version will be created.

9.2 View version

1. Right click on the file that you would like to view the version

2. Select GigaCentral and click on Versions

3. A window will appear with a list of versions of files that was created after you

edited the files.

4. To view a particular version of the file, select the version and click on Download.

5. Select the location of the file that will be downloaded.

6. Click on save to download the file.

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9.3 Restore previous version

1. Right click on the file that you would like to view the version

2. Select GigaCentral and click on Versions

3. A window will appear with a list of versions of files that was created after you

edited the files.

4. To restore a particular version of the file, select the version.

5. Click on Restore.

6. You will be prompted. Click OK to restore the selected version.

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10. Place Holder

10.1 Remove file/folder from Local Drive

1. Right Click on the file/ folder that you would like to remove from the local drive.

2. Click on the Archive now.

3. An icon of cloud will replace the tick icon after the file/folder is removed from the PC

successfully.

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10.2 Adding file/folder back to Local Drive

1. Right Click on the file/ folder that you would like to download back to the local

drive

2. Click on the Retrieve now

3. An icon of tick will replace the cloud icon after successfully downloading the file/

folder

4. Alternatively, you can click on GigaCentral icon at the bottom right hand corner of

the desktop to monitor the downloading process

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11. AutoArchive

To set all files become placeholder automatically you can use autoarchive feature.

1. Go to Settings tab .

2. Tick Enable Auto Archive.

3. Choose Archive files older than x days that you want.

4. Choose the time you want to run for AutoArchive.

5. Choose File type restriction

a. Allow all except: Means set all files become placeholder except the extension

you set.

b. Block all except: Only certain file extension you set to become placeholders.

6. Put the files extension that you want on Restricted Extensions area.

7. Click Save or apply to run it.

You can see here all of the files except .docx was set to placeholders.

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12. File Backup (Delta and ShadowCopy)


2. Select GigaCentral settings.

3. Click on Backup tab.

4. To choose files that you want to backup, click Add File.

5. When you click on button to add files, a windows file directory will pop out.

Choose the files that you want to back up.

6. You can also set a time to run daily back up.

7. Click Backup Now

8. You will see percentage of the backup process.

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12.1 Restore Backup (Delta and ShadowCopy)


2. Select GigaCentral settings.

3. Click on Recovery tab.

4. Choose files you want to Recover.

5. Click Recover.

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6. You will get a pop up Recovery windows with 2 option, to recover the latest backup

files or back up files before a date.

7. Click Recover Now.

8. You will get a new pop up windows to choose a location where you want to save files

that you will recover.

9. You will get pop up status Preparing to Recover.

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13. Troubleshooting Logs Location


2. If you wish to locate the troubleshooting logs, click on GigaCentral settings.

3. Navigate to About Tab

4. Click on View Logs to open the folder containing the Log sheet.

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14. GigaCentral Enterprise Desktop Update

14.1.1 Manual Update

1. Search for GigaCentral Enterprise Desktop Update in your windows and run it.

2. If there is a new update, details of the new update will be shown in the window.

3. Click on download to download the latest GCE Desktop.

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14.1.2 Automatic Update

There is a scheduled task to check for the latest update of GigaCentral Enterprise Desktop

automatically.

1. Search for Task Scheduler in your windows and run it.

2. Click on Task Schedule Library.

3. You are able to see the scheduled task for GCE Desktop Update.

Note: This scheduled task can only be seen in Windows 10 operating system.

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gigacentral windows desktop user guide v2windows… · • gigacentral desktop installer 1.2...

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