Gila River Gaming Enterprises, Inc. Reopening Enhanced Safety Plan

V9.0Updated 09.21.20

09/21/2020 1

• Introduction 3

• Operations 4-15

• Safety Plan 16-28

• Safety Signage 29

• Sanitation Station and Safety Items 30-31

• Sanitation Property Maps 32-34

• Team Member Communication 35

Table of Contents

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Gila River Gaming Enterprises Inc. has outlined a comprehensive reopening and safety plan during the COVID-19 pandemic. The plan incorporates guidance from Center for Disease Control and Prevention, State of Arizona, and Gila River Indian Community. As the pandemic safety practices evolve, this plan has undergone changes and continues to be fluid, incorporating updates and alterations.

All areas of department operations, team member health guidance and guest safety are considered under this comprehensive plan.

Introduction

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“These enhanced health and safety measures go beyond CDC and AZDHS guidelines. The safety of our valued team members and guests are our priority,” stressed Kenneth Manuel, CEO of Gila River Gaming Enterprise’s, Inc.

• Table Games: • Table games have been reduced by at least 50%

• WHP 16 total games in operation

• LB 12 total games in operation

• VQ 10 total games in operation

• Each Table now has 3 gaming seats instead of 6

• Safety and Cleaning: • 3 chairs/positions per table. Every other table open with plexiglass dividers

• Chip cleaning daily by Cage and Table Games departments

• Sanitation Stations near each table game pit

Operations – Table Games

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• Poker: • WHP Poker opening October 9, 2020 and VQ Poker will be closed until further notice• Poker Rooms will continue to be used for additional slot machines• WHP Poker hours of operation 9AM to 2AM daily• Total of seven players per poker table maximum• Six total poker tables operational maximum• Sanitization Stations located conveniently throughout the poker area• Custom plexiglass dividers at each table separating each player• Regular cleaning and sanitizing of chips, cards, tables, chairs, rails, and plexiglass• Food service will be suspended upon reopening

• Bingo:• LB and VQ Bingo closed; bingo operations projected to open January 2021• Bingo rooms will be utilized for slots and increased gaming space

Operations – Poker and Bingo

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• Slots:• WHP 972 total slot machines in operation• VQ 1,010 total slot machines in operation• LB 839 total slot machines in operation• 2,821 total slot machines in operation

• Safety and Cleaning:• Plexiglass enhancements in slot machine areas • Remaining machines distanced to respect physical distancing • Extended gaming floor into Poker and Bingo rooms to allow for physical

distancing• Sanitation Stations increased by 100% on GRGE gaming floors

Operations - Slots

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• Cage:• WHP 14 ATM’s and 2 Jackpot Kiosk in operation

• LB 14 ATM’s and 2 Jackpot Kiosk in operation

• VQ 14 ATM’s 2 Jackpot Kiosk in operation

• All cage windows operational

• Safety and Cleaning: • Plexiglass divides each teller per window

• Plexiglass in front of all customer facing windows

• Plexiglass dividers on all ATM’s

• Sanitation Stations at all cage windows

• Sanitation Stations near all ATM’s

Operations - Cage

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• Players Club:• All Player’s Clubs will be operational

• All promotional kiosks will be operational

• Representatives will be located at every other window

• Cleaning and Safety: • All Players Clubs will have Sanitation Stations nearby

• All promotional kiosks will have Sanitation Stations nearby

Operations – Players Club

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• Communications: • Media release of reopening date and new safety plans• Guest notification of reopening date • Property signage and website of new safety plans, physical distancing, promotions

and operational hours• New Opening Safety Communications Campaign

• Banquets and Conventions:• Limited banquets resumed on September 4, 2020• Based CDC physical distance; meeting room set-up with assigned seating• Adequately spaced vendor area with physical distance signage• Sanitization Stations in all meeting spaces & individual bottled water at each

attendees seat• Personal attendant’s for food and beverage stations with Plexiglass protection• Individually wrapped food and beverage offering & sealed salad options• Banquet chairs, door handles and public surfaces wiped down at each group break

Operations – Marketing and Banquets

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• Hotel and Valet:• Hotel open with full sanitizing protocols

• Front Desk:• Key cards are sanitized after guest returns• Stations wiped down with disinfectant after each guest uses• Hand sanitizer located throughout lobby/guest service agents sanitizes hands after each interaction• Business Center, Fitness Center, Newspapers and Guest Laundry Service temporarily suspended

• Hotel Housekeeping:• Room attendants wearing gloves and masks (gloves are changed after servicing each room)• Will not service room when guest is present• All high-touch areas (remotes, doorknobs, handles, thermostats, phones) being disinfected with Batex Disinfectant. Other

areas are being cleaned with Brady Lemon Disinfectant or Brady Disinfectant Diversy Oxi depending on area• New rags used for each room as standard procedure• All extra blankets and pillows removed from closets and offered upon request• Carts and trolleys sanitized each day after laundry pick up• Restrooms and vending machines will be sanitized every four hours• Pool area will be serviced every two hours; dirty towels will be removed and lounges/tables wiped down at Vee Quiva• Pool towel caddies disinfected after pool is closed daily at Vee Quiva

Operations – Hotel and Valet

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• Valet (Bell Service):• Currently offering Bell Service only from 6AM-10PM• Bell carts are sanitized after each use• Physical distancing used when assisting guests in rooms• Radios sanitized before and after each use• Wheelchairs sanitized after each use• Bellman wearing gloves and masks• Valet will be temporarily non-operational

• Cleaning and Safety:• Plexiglass on all front desk windows• Only four people per elevator postings • Sanitation Stations near front desk

Operations – Hotel and Valet

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• Food and Beverage:• Self-serve beverage stations will be non-operational

• Additional satellite bars per property

• In-room dining will be offered only at WHP to-go in Rizzo’s 11am to 3am.

VQ • Coverall Deli will operate 24 hours daily

• Full House will operate from 6AM to 2PM and 4PM to 10PM Wednesday -Sunday

• Panda Express will operate from 3PM to 11PM daily

• Fat Burger will operate from 11:30AM to 7:30PM daily

• Center Bar and River Bar will operate normal hours

Operations – Food and Beverage

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• Food and Beverage:LB • Coverall Deli will operate 24 hours daily• Full House will operate from 6AM to 2PM and 4PM to 10PM daily• Panda Express will operate from 3PM to 11PM daily• Kickers Bar, High Limit Bar and River Bar will operate normal hours

WHP • Full House Café will operate 6AM to 2PM daily• Ling and Louie's will operate 12PM to 10PM daily• Rizzo’s Pizza will operate 11AM to 6AM daily• Fatburger will operate 11AM to 11PM Sunday-Thursday and 11AM to 2AM Friday-

Saturday• Shutters Bar and River Bar will operate normal hours

Operations – Food and Beverage

• Regulatory Compliance Office/Tribal Gaming Office:• RCO and TGO present for all certifications

• Daily TGO communication and TGO opening plan awareness

• Will assist in all property casino floor redesigns

• Test and certify slot machines

• Test and certify table games

• Test and certify ATM and Redemption Kiosks

• Test and certify Jackpot Kiosks

• Test and certify bingo machines

• Comply with NIGC New Opening Guidelines

Operations – Compliance and Tribal Gaming

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• Facilities:• Sanitize and clean properties per protocols by GRGE• Facilities will support departments with floor changes and operation• Facilities will clean and prepare grounds for opening• Hotel EVS operations will deep clean all hotel rooms prior to opening• New Cleaning Ambassadors for Gaming Floor

• Corporate Finance and Supporting Departments:• Resume revenue audit and all financial reporting • Purchasing and receiving goods and services prior to opening

• Human Resources:• Hours of operation remaining normal • No processing of any new hires who are in the licensing process• No New Hire Team Member Orientation (NTMO) • Continue to answer calls, process employment verifications, process employee actions,

process PLOA paperwork

Operations – Facilities, Finance and HR

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Safety Plan Outline• Team Member Safety

• Guest Safety

• Guest Arrival

• Cleaning Products and Protocols

• Physical Distancing

• Food & Beverage Operations

• Gaming Operations

• Team Member COVID-19 Testing

• Safety Signage

*GRGE Safety Plan Reviewed by GRIC COVID-19 Task Force

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• Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. New Plexiglass installed on slot machines, table games, players club, food and beverage and cashier

• Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and team member entrances

• Signage. Safety and physical distancing reminders will be placed at all entrances and throughout public areas. In high traffic areas we will place floor decals to create appropriate spacing between guests

• Employee & Guest Health Concerns. Security team members have been given clear instruction on how to respond and report all presumed cases of COVID-19. We will continue using Call In Notice anytime a team member does not report to work or when we learn of a COVID-19 situation involving a team member or someone that the team member may have had contact with

Safety Plan Team Member & Guest Health

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• Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.

• Personal Protective Equipment (PPE). Appropriate PPE will be worn by all team members based on their role and responsibilities. Training on how to properly use and dispose of all PPE will be mandatory. Every team member and guests will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them, including housekeeping and security officers.

• Employee Timekeeping. Larger department will stagger team member arrival times to minimize traffic volume in back of house corridors. Hand sanitizer will be available at each time clock location and team members will be required to sanitize their hands after clocking in. Floor signage will be used to promote social distancing.

• Training / Guidance. Mandatory virtual training and team member handbook. Team members may request additional training and/or guidance on COVID-19 safety and sanitation protocols.

Safety Plan Employees Responsibilities

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Guest access will be limited to a maximum of two entrance/exits per property

• A security officer will greet each guest as they enter our properties. Guests will be screened, asked for identification and required to wear a mask.

• All guests wishing to gamble will be requested to briefly lower their masks for age and identification purpose.

• Appropriate signage at the entrances will be displayed as previously mentioned.

• Occupancy counts will be monitored/considering based on physical distancing requirements and new gaming square footage (50% occupancy standard)

Safety Plan Guest Arrival

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• Wild Horse Pass doors:• Players Club Entrance – Designated Main • Casino Valet Entrance – Designated Secondary Entrance for guest who use Parking Garage and Emergency Exit• Food Court Entrance – Emergency Exit Only• Hotel Entrances – Closed

• Vee Quiva doors:• Front Main – Designated Main• Casino Valet / Parking Garage – Designated Secondary Entrance for guest who use Parking Garage and Emergency

Exit• VIP Entrance – Emergency Exit Only• Hotel Entrances – Closed• Bus Lounge – Emergency Exit Only

• Lone Butte doors:• Valet – Designated Main• Kickers / Event Center – Designated Secondary Entrance for guest who use Covered Parking Garage and Emergency

Exit • Previously Known as Cities Bar & Grille Entrance – Emergency Exit Only• Food Court – Emergency Exit Only

• Valet Services: Valet services will be suspended until further notice.

Safety Plan Guest Arrival Locations by Property

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• Public Spaces and Communal Ares. The frequency of cleaning and sanitizing has been increased in all public spaces, with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, dining surfaces and seating areas.

• Back of the House. The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the team member dining rooms, team member entrances, team member restrooms, and kitchens.

• Shared Equipment. Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new team member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, cleaning equipment, keys, time clocks and all other direct contact items.

Safety Plan Cleaning Products and Protocols

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Queuing

• Any area where guests or team members queue will be clearly marked for appropriate physical distancing. This includes players club, cashier cage, ATMs, Promotional Kiosks and dining.

• Plexiglass installation for all three properties includes the cage, player’s club, table games, ATM’s, hotel front desk and food venues.

• Standard messaging will be placed at all entrances to serve as an informational piece of physical distancing.

• In high traffic areas we will place floor decals to create appropriate space between guests.

Safety Plan Physical Distancing

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Steward Health

• Steward Health to conduct team member testing every two weeks

• Steward Health will test all active team members prior to working, providing them an “acceptable-to-work” approval via Human Resources

• Steward Health will test at all three GRGE sites; total of approximately 2,200 team members

• Team members testing ranked #1 on GRIC reopening survey for guest comfort and safety

• GRGE is the only gaming enterprise in Arizona to test team members working

• COVID-19 team member handbook outlines testing and results procedures

Safety Plan Team Member COVID-19 Testing

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Safety Plan Team Member COVID-19 Testing Flowchart

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Increased Safety Measures:

• Full non-smoking at all properties with designated smoking areas

• CEO videos bi-weekly giving safety and health updates to all team members

• Team member COVID-19 communication resourcefulness (outlined in communication plan)

• 35 additional “Sanitation Stations” with wipes and sanitizer at each property gaming floor, employee areas and hotel

• Landcorp cleaning company deep cleaning during temporary closure

• Increased cleaning ambassadors staffing

New Safety Plans updated 6.26.20

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Increased Safety Measures:

• Mandatory guest temperature checks at controlled limited entrances

• Mandatory guest face mask requirement

• Deep cleaning performed internally 4AM to 8AM daily

• COVID-19 team member handbook for training and personal possession (see COVID-19 team member handbook)

• Temporary at-risk team member “Paid Leave of Absence” policy (refer to policy 1.78 PLOA)

New Safety Plans updated 6.26.20

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Updated Safety Measures: (External GRIC Tribal Health Audit on July 3, 2020)

• 24-Hour Operation of Gaming Facilities Starting July 17, 2020 at 10AM

• Utilizing New Petra Sanitizing Fogger for Disinfecting Gaming Floor and Enterprise Departments

• Full Plexiglass Sheet Covering all Players Club Windows

• Removed Self-Serve Salad Bar in Team Member Dining Room

• Reorganized 20 Slots at Vee Quiva for Increased Physical Distancing

• Lone Butte Designated Smoking Area at Center Courtyard

• Vee Quiva Designated Smoking Area at VQ Live Outdoor Patio

• Wild Horse Pass Designated Smoking Area at Chrome Indoor and Outdoor Patio

New Safety Plans updated 7.17.20

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Updated Safety Measures: (Based on Continued External GRIC Tribal Health Audits)

• Automated PA Safety Announcements Reminding of Masks and Physical Distancing

• Daily Deep Cleaning with New Petra Sanitizing Fogger Disinfecting Entire Gaming Floor During Graveyard Shifts

• Free Slot Stylus for all Guests Providing Touchless Slot and Kiosk Operation

• Personal Sanitizer Key for all Team Members Providing Touchless Option for Buttons and Doors

• Personal Hand Sanitizer with Clip for all Team Members Quickly Accessible

New Safety Plans updated 9.18.20

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Safety Signage

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Sanitation Stations

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Team Member Sanitization Key, Personal Sanitizer, and Guest Stylus

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Sanitation Stations Map -WHP

Red is existing and the Green will be the new locations.

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Sanitation Stations Map - LB

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Purple is existing and the Green will be the new locations.

Sanitation Stations Map -VQ

Red is existing and the Green will be the new locations.

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• New G.E.T. Heard team member Communication Campaign with Two-Way Communication

• Implement team member intranet featuring “COVID-19 Updates” information page

• COVID-19 team member handbook for all team members incorporating hard-copy packet for reference and acknowledgment form

• Implementation of team member COVID-19 HR hotline, COVID-19 text program and COVID-19 comment cards

• Bulletin boards at all team member entrances near time clocks

• Departmental meetings and shift huddles

• General Manager property monthly and quarterly enterprise management meetings

• Back of house video messaging boards

• CEO Team Member video updates bi-weekly

• Text messages, team member intranet, team member personal email and Internal Email for messaging

Team Member Communication

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