gilbane 2013 - the wiki way to quality, change and risk management as a path to enterprise social...
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This presentation was delivered by Jordan Frank in Track E2. Driving Self-Service and Support through Social Collaboration at the Gilbane Conference 2013 - Content and the Digital Experience. Link to Track E http://gilbaneconference.com/program.aspx#Track-E Speaker Page: http://gilbane.infotoday.com/Speakers/Jordan-Frank.aspx All Presentations http://gilbaneconference.com/Presentations.aspxTRANSCRIPT
The Wiki WayTowards Quality, Change and Risk Management as a Path to Enterprise
Social Software Adoption!
!
Gilbane Content Management Conference - Tuesday December 5th, 2013
Session: Driving Self-Service and Support Through Social Collaboration !
Track: Collaboration and Employee Engagement
Jordan Frank!VP Sales and BD!
& Chief Emergineering [email protected]!
@jordanfrank
What Makes the Social Web Work
Critical Content cornerstone knowledge and media is documented!
Critical Mass Communicationsomeone is writing something all the time, more are reading!
The Fundamentals of the Web!
Links, Tags, Search!
!
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Social Media Relies on “Traditional” Media
Even amid considerable competition from blogs and online start-
ups, newspaper web sites reach about 75M readers a month…
that undercounts the impact of newspaper reporting, which is
packaged by online aggregators, repotted on Twitter and
discussed on blogs. Old media companies published 99% of
the stories linked to on blogs… BBC, CNN the New York Times
and the Washington Post — accounted for 80% of those links.
Source: http://freeridethebook.wordpress.com - Chapter 4 Page 111 Reference: New Media, Old Media: How Blogs and Social Media Agendas Relate and Differ from Traditional Press (Pew Research Center Publications, May 23, 2010
“Traditional” Media Sparks a Flood of Activity
Mother Jones published clips of the speech yesterday and followed up with
the full, uncut video of Romney’s remarks today. Almost immediately, both
Twitter and Facebook were flooded with comments about Romney’s speech.
Source: http://venturebeat.com/2012/09/18/47-in-24-hours-how-social-media-magnified-secret-romney-videos/
There’s an E for a reason!
Drivers are different, work process is different, incentives are different.!
Achieving adoption is a challenge, but…!
E2.0 is not W2.0
Social Software for the Enterprise?
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But there is a wiki way…
Critical DocumentationStandard Operating Procedures, Quality Manual, Social Profiles, Training Doc, Other Knowledge!
Critical Record / Exception ManagementCorrective Actions, Preventive Actions, Risks, Improvements!
Critical ConversationDriving those exceptions and ideas to completion!
Establish a base for Enterprise Social Media Enterprise “media” establishes a base for enterprise social media, just like traditional media and wikipedia does for the web
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Athens Group - ISO Certification
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Quality Manual and Process Documentation
Source - Athens Group - Traction TeamPage for Quality Management Training and Knowledge Base http://traction.tractionsoftware.com/traction/permalink/Public2238
Edit history and Draft /Publish Moderation makes auditors smile
Athens Group provides independent, third-party technology assurance services for high-specification Oil & Gas drilling and production systems.
Athens Group - ISO Certification
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Training Material is also incorporated, with pointers to process doc!
Helps bring new consultants up to speed
Decagon Devices - ISO Certification
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Socially driven intranet drives activity, supports ISO 9001 certification
Source - Decagon Devices: Plans, Products, Projects, and ISO 9001 Quality Management http://traction.tractionsoftware.com/traction/permalink/Public2460
Decagon Devices designs, manufactures and markets scientific instruments used to measure water, light and heat in the soil-plant-atmosphere continuum.
Decagon Devices - SOPs
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Dashboard for Standard Operating Procedures organizes documentation by Department!
Decagon Devices - CAPAs
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Corrective / Preventive Action Dashboard organizes CAPAs by category and through a review process!
CAPA Tracking in Manufacturing
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CAPA Form accepts documentation and data that a firm has to track!
CAPA Page allows comments and shows edit history!
CAPA Tracking in Manufacturing
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Sortable Table renders CAPA entries in a sortable table, click to read more or comment!
Risk Tracking in BioTech
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For Failure Mode and Effect Analysis (FMEA) in Product Development Process!
Source - Pharma and BioTech Risk Management http://traction.tractionsoftware.com/traction/permalink/Blog2104
Adoption of Enterprise Social Tools
Putting Social Tools into Grain of Work putting documentation and tracking into the critical path of social tools makes tools the focus rather than a distraction!
Takes Culture off the Table the use of social tools becomes functionally required, culturally ingrained!
And Drives Creativity.critical path examples teach web publishing as the new paper, encouraging new uses to handle knowledge like never before.!
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Start your TeamPage Trial on the cloud or download free 5 user version
www.tractionsoftware.com
Jordan Frank VP Sales and BD Chief Emergineering Officer [email protected] 401-528-1145
Any Questions?