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Kezia Dugdale

Member of Scottish Parliament for Lothian

The Scottish Parliament

EDINBURGH

EH991SP

8 November 2011

Gear Ms Dugdale ------~

Gilmerton Post OfficeQ!)

17 Ravenscroft Street, Gilmerton. Edinburgh. EH17 8Q J

Decision - Branch Relocation

I 'm writing to confirm that we will be proceeding with the relocation of the above service to the

Premier Supermarket. 13 Drum Street. Gilmerton, Edinburgh, EH17 800.

I have received a number of comments, f rom customers and local representatives during the

consultation per iod. The main feedback centered on the possible impact on elderly or disabled

customers. and that the new premises would not be large enough. or accessible enough, to

accommodate a Post Office branch. Respondents a lso raised concerns that car parking would not be

as good as i t is a t the current branch.

I am very aware of the importance a Post Office branch has in local communities, par ticularly to our

elder ly and disabled customers. I a lso acknowledge that any such change may cause inconvenience

to some, however. in the long term the relocation of the branch to the larger store will safeguard

Post Office services to the local community.

Our p la nning tea m have wor ke d with our a ge nt to ensure tha t the new bra nc h has bee n p la nned tomeet the needs of a ll customers. with manoeuvrability and privacy within the branch a prior ity. A

portable ramp will be available for ease of access and our agent has plans to install both a wireless

bell and signage at the entrance of the branch. As par t of our planning prior to consultation a

survey of the area was conducted and I understand there is a car park within 100 yards of the

premises and roadside parking is available within 50 yards.

I have carefully considered my original proposal and the feedback received during the formal period

of public consulta tion. I am confident that the new service is suitably located and will meet the needs

of our customers in the local community. This move will secure Post Office services to the local

community in the longer term.

---.------------------------------------------

www.postoffice.co.uk

Post Office Ltd is registered in England and Wales. Registered No. 2154540. Registered Office 148 Old Street, London. EC1v 9HQ.

Post Office and the Post Office logo are registered trade marks of Post Office Ltd.

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The date the current branch wi ll move to the new locat ion is current ly being f inal ised and wil l be

confirmed soon. Full details of the new service. including the range of facilit ies. opening hours.

t ransport . route and access. are provided at the end of this letter .

This change to the Post Office network is being carried out in accordance with the Code of Practice

for changes to the network. as agreed with Consumer Focus. the national consumer organisat ion. A

full copy of the Code of Practice is available on our website at www.postoffice.co.uk/networkchange.

and selecting Network changes. or by contact ing us at the address provided at the end of this letter .

Thank you for considering our proposal. We hope that you and our customers wil l cont inue to

support your local Post Office branch.

Yours sincerely

g~d..JA

-Brian Turnbul l

Field Change Advisor

How to contact us:

National Consultation Team

Post Office Limited

PO Box 1138

ST. ALBANS

AL19UN

. . I E J consultation@postoffice.co.uk

For further information contact:

Customer Helpline: 08457 22 33 44

T extphone : 08457 22 33 55

www.postoffice.co.uk

Post Office limited can provide information and receive comments (where appropriate)

in alternative formats, for example, to assist the visually impaired. To obtain further

specific information. please contact the customer helpline on 08457 22 33 44 or

textphone 08457 22 33 55.

Details of the new service:

Gilmerton branch

~ Services @ ParkingPremier Supermarket

13 Drum Street The same range of services wi ll continue to be There is a car park within

Gilmerton available. with the addition of On Line Lottery. 100 yards to the rear of the

Edinburgh Customers can sti ll collect benefits in cash premises and roadside

EH17800 using our everyday banking services or Post parking is available within 50

Office card account. yards.

@ Openin ~ times ~ Acc ess a nd f ac il itie s @ Route

I Man to Fri 09:00 -17:30 l The premises have a portable ramp and there These premises are locatedI Sat 09:00 -12:30 I are plans to instal l a bel l and a signage at the approximately 300 yards

entrance. Internally. there will be a low-level away from the current

serving counter. a low-level writing desk and service. along varied terrain.

space for a wheelchair.