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Gilson Pipette Service through Fisher The Gilson Service offer provides pipette service and calibration to all brands of pipettes including Gilson, Eppendorf, Rainin, Finn, Biohit and many more. We offer a one year warranty with all of our service levels. Our technicians are factory trained, use state of the art equipment, and manufacturer replacement parts whenever possible. We are ISO 17025 accredited for both the Service Center and field work. We restore pipettes to like new condition, using manufacturer specifications. What does this mean to you? Gilson pipette service is an excellent tool to expand your reach within accounts and provide your customers with access to impartial pipette experts. It also provides you with access to trade-in pipette business when pipettes are too damaged or old to repair. Bring your service leads to your local Gilson Representative or our Technical Support group and we will help you manage the details. We can also customize our service options to meet your customers’ needs.

How it Works

1. The customer places their service order through Fisher, referencing the Gilson part number. See Appendix A.

2. The customer fills out the appropriate order form and includes it with their pipette(s), and then either ships their pipettes into the Gilson Service Center or schedules on-site service in their lab.

a. Forms can be downloaded from http://www.pipetman.com/Service.aspx. See Appendix B and Appendix C for examples.

3. Once Gilson receives the pipettes with the order form and PO, our service technicians will service the pipettes. A work order # will be assigned for this service.

a. If the pipettes require any repairs beyond what is included with the service offer we will contact the customer for authorization, unless otherwise designated on their order form.

b. Gilson will then provide Fisher with a Service Estimate which includes the part numbers for everything associated with the service at list price. This estimate is to be used to create the quote for the customer.

c. Fisher will need to generate a quote for any parts the customer is being charged. All spare parts will require an “NC number” to be created by the Fisher Representative.

d. Fisher will provide customer with quote for spare parts. A second PO from Fisher will be submitted through the EDI system. Fisher’s PO for spare parts must reference the Service Work Order # assigned by Gilson accordingly.

4. Once Gilson has received PO information to cover the entire service order, including spare parts, the serviced pipettes will be returned to the customer.

5. Gilson invoices Fisher directly and Fisher will invoice the customer, as per PO (s).

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Appendix A Part Number Description List Price

Easy Check PIPETMAN® Easy Check: A great way to check your pipettes’ performance in between calibration services. This pipette service includes internal and external cleaning, visual and functional inspection, leak test, gravimetric check and a detailed report. ECS Easy Check Single Channel $25 ECM Easy Check Multichannel $36

Level 1 PIPETMAN® Repair and Calibration Level 1: Includes a full cleaning and decontamination, visual and functional inspection, repair, adjustment and calibration. You will also receive a calibration label and a detailed calibration certificate for each pipette. Data is collected with 2 weighings at the low and high volumes. Perfect for academic labs! LVL1S Level 1 Single Channel $33 LVL1M1 Level 1 Multichannel, 1 channel leak test all $52 LVL1M8 Level 1 Multichannel, all 8 channels $68 LVL1M12 Level 1 Multichannel, all 12 channels $84

Level 2 PIPETMAN® Repair and Calibration Level 2: This service option is the same as Level 1 but includes more data on the calibration certificate. Data is collected with 4 weighings at the low and high volumes. Our most popular option, this level meets the requirements of most labs. LVL2S Level 2 Single Channel $37 LVL2M1 Level 2 Multichannel, 1 channel leak test all $58 LVL2M8 Level 2 Multichannel, all 8 channels $86 LVL2M12 Level 2 Multichannel, all 12 channels $102

Level 3 PIPETMAN® Repair and Calibration Level 3: This service option is the same as Level 1 and Level 2 but provides the most amount of data as well as "As Found" information on your pipettes. As Found data is collected with 5 weighings at the low, mid, and high volumes. As Returned data is collected with 10 weighings at the low, mid and high volumes. This level is suitable for regulated labs and any facilities that require As Found data. LVL3S Level 3 Single Channel $53 LVL3M1 Level 3 Multichannel, 1 channel leak test all $76 LVL3M8 Level 3 Multichannel, all 8 channels $195 LVL3M12 Level 3 Multichannel, all 12 channels $235

ISO 17025 PIPETMAN® ISO 17025 Pipette Calibration Service: This service offers the same data collection as the standard Level 2 or Level 3 service. ISO 17025 service provides added traceability data and uncertainty values for your pipettes. This option is recommended for highly regulated labs.

Level 2 LVL2SISO ISO 17025 Level 2 Single Channel $47 LVL2M1ISO ISO 17025 Level 2 Multichannel, 1 channel leak test all $68 LVL2M8ISO ISO 17025 Level 2 Multichannel, all 8 channels $96 LVL2M12ISO ISO 17025 Level 2 Multichannel, all 12 channels $112

Level 3 LVL3SISO ISO 17025 Level 3 Single Channel $63 LVL3M1ISO ISO 17025 Level 3 Multichannel, 1 channel leak test all $86 LVL3M8ISO ISO 17025 Level 3 Multichannel, all 8 channels $205 LVL3M12ISO ISO 17025 Level 3 Multichannel, all 12 channels $245

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Appendix B PIPETMAN Easy Check Order Form

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BN0422133

Appendix C PIPETMAN Service and Calibration Order Form