giz team building retreat conflict management
TRANSCRIPT
Managing conflict: Recognising itDealing with itPreventing it
GIZ teambuilding retreatILRI Ethiopia, ?? January 2017
Ewen Le Borgne
Overview
1. Recognising conflict
2. Understanding it (causes/consequences)
3. Managing conflict
4. Preventing dysfunctional conflict(s)
1. Recognising conflict
What is conflict?
“Real or perceived threat or
opposition to one’s needs, interests,
principles, concerns or security”
Conflict: a fact of life… for the better?
Levels of conflict?
Intrapersonal
Interpersonal
Inter-group conflict
Observable ‘conflict behaviours’
Observable ‘conflict behaviours’
A. Passive (avoidance)
Observable ‘conflict behaviours’
A. Passive (avoidance)
Says yes to anything
Hides behind rules
Is self-centered
Observable ‘conflict behaviours’
Observable ‘conflict behaviours’
B. Repressive (escapism)
Observable ‘conflict behaviours’
B. Repressive (escapism)
Displays low health
Is irritable
Shows irregular productivity
Observable ‘conflict behaviours’
Observable ‘conflict behaviours’
C. Aggressive
Observable ‘conflict behaviours’
C. Aggressive
Has angry fits
Is non cooperative
Spreads rumours
Destroys, steals, strikes
etc.Makes
snarky/snappy comments
2. Understanding conflict
The multiple causes of conflict
Causes of intrapersonal conflict
Competing needs
Barriers between drive and goal
Role conflict
Competing goals
Frustration
Causes of interpersonal conflict
Competing over resources
Misunderstanding
Personality clashes
Authority issues
Difference of methods / styles
(Visible) low performance
Value/goal difference
Causes of group conflict (Us vs. Them)
Competing over resources
Task interdependence
Jurisdictional ambiguity
Status struggle
Frameworks to understand the sources of conflict (i)
We have different personality types!
Frameworks to understand the sources of conflict (ii)
We don’t all know the same
things!
‘Bad’ and ‘Good’ conflict
Finding a balance…
…between stagnation and war
Bad / dysfunctional / destructive conflict
Dictates conformity
Prevents work
Hurts feelings
Destroys trust
Becomes personal
Good / functional / constructive conflict
Curbs ‘group think’
Leads to growth
Releases stress/anxiety
Leads to group cohesion
3. Managing conflict
Pacing conflict management
Identify quickly
Pacing conflict management
Identify quickly
Analyse the causes
Pacing conflict management
Identify quickly
Analyse the causes
Respond as quickly as possible
Pacing conflict management
Identify quickly
Analyse the causes
Respond as quickly as possible
Don’t let it spiral down!
Processing conflict management
.
Possible conflict outcomes…
I want you to…
I want to
WIN-WIN LOSE-WIN
WIN-LOSE LOSE-LOSE
WIN LOSE
WIN
LOSE
Five options to manage conflicts
WIN-WIN – Our way LOSE-WIN – Your way
WIN-LOSE – My way LOSE-LOSE – No way
Accommodating
Compromising(split the difference)
Collaborating
AvoidingCompeting
Unc
oope
rativ
e
Coo
pera
tive
Assertive Unassertive
How to choose the right option?
It depends…
On the importance of
the issue
On the urgency of the issue
On the relationships at
stake
When to opt for which strategy?
When to opt for which strategy?
When to opt for which strategy?
When to opt for which strategy?
When to opt for which strategy?
Avoiding is never a good
idea…
Adopt the right mindset
Think ‘abundance’
Adopt the right mindset
Not ‘scarcity’
Think ‘abundance’
Adopt the right mindset
Think ‘abundance’ not ‘scarcity’Think ‘our
mutual benefit’…
Adopt the right mindset
Think ‘abundance’ not ‘scarcity’Think ‘our
mutual benefit’…
...not ‘me, myself and I’
And when the pressure rises…
And when the pressure rises…
And when the pressure rises…
And when the pressure rises…
And when the pressure rises…
Acknowledge the feelings…
Only then deal with facts
When the pressure rises… ...and in any case
Listen!
Carefully!!
All the time!!!
4. Preventing dysfunctional conflict
Be the change you want to see
Role model behaviour!
Be the change WE want to see
Build good relationships
Be self aware
Know your ‘triggers’
Mind your tone
Be self aware
Know your ‘triggers’
Mind your tone
Self reflect
Always think WIN-WIN
Always think WIN-WIN
Be assertive
Always think WIN-WIN
Be assertive
And cooperative
Be there for the others
Listen carefully Give useful feedback
Be there for the others
Listen carefully
Understand ‘WIIFM’
Give useful feedback
Cherish collective values
.Commitment to communication
Shared accountability
Trust and transparency
Curiosity and openness to differences
Break the conflict loop!
Additional resources
• Various conflict management presentations:
• http://www.slideshare.net/shidan99/conflict-management-365254
• http://www.slideshare.net/KrishnaKanth12/conflict-resolution-26173860
• http
://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-
8d19-512df960abda&v=&b=&
from_search=3
• http://www.slideshare.net/ShipraSharma5/ppt-conflict-management?next_slideshow=2
• http://www.slideshare.net/gauravgolu/conflict-management-10794674
• http://
www.slideshare.net/maysoonmaged/conflict-resolution-strategies/6-Extent_to_which_the_individ
ual
• http://
www.slideshare.net/ARVisInstitute/conflict-management-in-the-workplace-11949427?next_slides
how=1
• 5 keys to dealing with workplace conflict
Photo credits (Creative Commons)
1. Slide 1:1. Us versus them, point of conflict (John
D)2. Hands: image credit: DN Nation3. Handshake (AK Rockfeller)4. Ubuntu spirit (look.for)
2. Slide 2: Same pictures3. Us versus them, point of conflict (John D)4. N/A5. Levels (Hamilton Robotics) / (Beware!) Quick
and dirty tips6. Bored (Tim Lenz)7. Lunchtime escapism (Rachel Doherty)8. Angry Stina (Stina Jonsson)9. Hands: image credit: DN Nation10. http://www.slideshare.net/ARVisInstitute/confl
ict-management-in-the-workplace-11949427?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=6
11. Concern (Michael Gaffney)12. Argument (Holly)13. Us vs. them (Sage Ross)14. http://www.slideshare.net/bhaskardiwakar/con
flict-management-11475906?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=3
15. Presentation abc16. Balance (Art around)17. This year’s love (hand nor glove)18. Spring seminar 09 (Seeds of peace)19. Handshake (AK Rockfeller)20. Spiral (Dan Ishaslam)
21. http://www.slideshare.net/ARVisInstitute/conflict-management-in-the-workplace-11949427?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=6
22. http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
23. http://www.slideshare.net/ARVisInstitute/conflict-management-in-the-workplace-11949427?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=6
24. N/A25. N/A26. (hidden slide)
http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
27. Crossroads (Filipe Saraiva)28. http://www.slideshare.net/bhaskardiwakar/con
flict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
29. http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
30. http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
31. http://www.slideshare.net/bhaskardiwakar/conflict
-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
32. I can’t see you (Peter)33. Apple pie (Penny Dugmore)34. United women (Marc Pether Longman)35.
1. Furious (Petras Gagilas)2. Crying (Redronafets3. Crying woman (Vinod Velayudhan)4. Gobsmacked (Bernard Goldbach)
36. Listen carefully (Justin Lynham)37. Ubuntu spirit (look.for)38. Gandhi walks (Rafael Edwards)39. What we have done (BK)40. Meditation (Hartwig HKD)41. Synergy (Crash symbols)42. Life preserver (Wayne S. Grazio)43. We must change (Demond Henderson)44. Stop (TheMathewKnot)45. http://www.slideshare.net/gauravgolu/conflict-
management-10794674?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=9
46. Thank you (Kristjan)47. N/A (additional resources)48. N/A (photo credits)49. (hidden slide)
http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3
50. N/A
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