glasgow university staff survey 2012 joint union consultative committee july 12 th 2012 ian black,...
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Glasgow University Staff Survey 2012
Joint Union Consultative Committee July 12th 2012
Ian Black, HR Director
University of Glasgow
GU 2012 staff survey - JUCC Report 2July 12 2012
Purpose of GU 2012 Staff Survey
1. To measure:• Staff Involvement
• Staff Commitment
• Staff Wellbeing
2. To determine: • Actions for building on favourable findings
• Actions for addressing weaknesses
3. Where possible, to compare with 2009 survey findings• To look for continuous improvement
Restructure has limited 2009 2012 comparison
GU 2012 staff survey - JUCC Report 3July 12 2012
GU 1012 Staff Survey Summary
Survey held April 2012• Slightly shortened version of 2009 survey• 2012 response 1780 out of 5441 staff (33%)• 2009 response 1814 out of 5524 (33%)
Findings• 2012 GU 10 KPI average = 79% (81% in 2009) • Improvement in team communications = 90% (78% in
2009)• Fall in workplace enjoyment = 78% (89% in 2009)• HSE benchmark indicators show some lower scores
Areas for Improvement requested by staff• Management and administration support• Communication• Understanding of vision or strategy
GU 2012 staff survey - JUCC Report 4
Key Messages
Good Points
• Response rate good at 33%;
management and staff in
general can have confidence in
the findings
• Staff have high understanding
of team aims and performance
expectations
• Large improvement in work
team communications since
2009 (78% 90%)
• Where comparable,
improvement since 2009 in
intra-School/RI/ Service
communications (67% 71%)
Areas for improvement
• Improved discussion with
managers about working practice
and performance feedback, and
staff generally do not feel praised
for a job well done
• Low level of awareness of what
rest of University does
• Work enjoyment and loyalty levels
both down from 2009
• HSE results down from 2009;
requires further detailed
investigation
• Some variances between
School/RI/Service which require
more detailed investigation
July 12 2012
GU 2012 staff survey - JUCC Report 5
Response Rates by College/US
Population base (Mar 2012): 5,144; 1780 respondents • Reduced from 6,056 to exclude invigilators; adult education
lecturers, tutor groups etc
July 12 2012
College Response Population Resp. Rate
01.Arts 147 369 40%
02.MVLS 508 1739 29%
03.Science & Eng 231 835 28%
04.Social Sciences 196 532 37%
05.University Services 643 1966 33%
99.Not Disclosed 55 - -
University Total 1780 5441 33%
GU 2012 staff survey - JUCC Report 6
Response Rates by Gender and Job Family
Response Population Resp. Rate
Male 694 2502 28%
Female 966 2939 33%
Not Disclosed 120 - -
University Total 1780 5441 33%
1. R&T 628 2116 30%
2. MPA 740 1574 47%
3. Tech 125 529 24%
4. Ops 181 948 19%
5. Clinical 30 274 11%
99.Not Disclosed 55 - -
University Total 1780 5441 33%
July 12 2012
1. 10 GU KPI Findings
GU 2012 staff survey - JUCC Report 8
10 question items used as GU KPIs
July 12 2012
KPI Question Item Measure (%)
KPI 1: Understanding of team aims VG + Good + Satis
KPI 2: Understanding of performance expectations VG + Good + Satis
KPI 3: How often praised for a job well done At least 6 monthly
KPI 4: How often do you discuss with manager how to improve working practices At least annually
KPI 5: How often given performance feedback at least annually
KPI 6: How good are communications within your work team Ex + Good + Satis
KPI 7: how good are communications with other teams in School/RI/S Ex + Good + Satis
KPI 8: How well are GU-wide changes communicated? Ex + Good + Satis
KPI 9: I enjoy working in the University Str Agree + Agree
KPI 10: I feel loyal and supportive to the University Str Agree + Agree
GU 2012 staff survey - JUCC Report 9
Average of all KPIs 1-10 (by Category)
July 12 2012
81%
78%
80%
80%
74%
81%
79%
81%
83%
76%
79%
81%
78%
81%
83%
80%
81%
80%
81%
79%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT**
09.Hetero**
08.Disability*
07.No Disab*
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
**Heterosexual/straight and LGBT, as worded in the questionnaire
*Disability Reported or No Disability Reported
GU 2012 staff survey - JUCC Report 10
KPI 1: Understanding of team aims (VG + G +S)
July 12 2012
95%
95%
96%
95%
91%
93%
98%
96%
95%
94%
94%
96%
94%
95%
95%
95%
95%
96%
92%
95%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 11
KPI 2: Understanding of performance expectations (VG + G +S)
July 12 2012
93%
90%
90%
91%
89%
93%
97%
91%
93%
89%
94%
92%
93%
92%
92%
92%
93%
92%
92%
91%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 12
KPI 3: How often are you praised for a job well done (at least 6-monthly)
July 12 2012
64%
67%
66%
63%
64%
63%
54%
64%
71%
58%
63%
65%
57%
65%
67%
65%
67%
62%
64%
63%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 13
KPI 4: How often discuss working practice improvement (at least annually)
July 12 2012
79%
79%
76%
80%
81%
72%
67%
81%
85%
76%
80%
80%
80%
80%
83%
80%
81%
79%
79%
79%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 14
KPI 5: How often are you given performance feedback (at least annually)
July 12 2012
81%
90%
90%
85%
87%
86%
70%
84%
87%
87%
74%
86%
82%
86%
90%
85%
84%
87%
83%
85%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 15
KPI 6: How good are communications within work team (Ex + G + Satis)
July 12 2012
89%
89%
92%
94%
88%
90%
89%
88%
91%
91%
94%
91%
87%
91%
97%
91%
91%
92%
78%
90%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 16
KPI 7: How good are communications with other School/RI teams? (E+G+S)
July 12 2012
71%
67%
73%
76%
61%
76%
77%
76%
75%
66%
68%
73%
73%
73%
77%
73%
73%
72%
67%
71%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 17
KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis)
July 12 2012
76%
58%
64%
67%
53%
83%
73%
78%
71%
60%
73%
71%
70%
70%
67%
70%
72%
67%
79%
68%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 18
KPI 9: I enjoy working in the University (SA + A)
July 12 2012
84%
73%
79%
78%
67%
80%
86%
82%
82%
73%
81%
81%
78%
80%
85%
80%
81%
79%
89%
78%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
GU 2012 staff survey - JUCC Report 19
KPI 10: I feel loyal and supportive to the University (SA + A)
July 12 2012
78%
71%
71%
70%
62%
70%
79%
75%
77%
65%
69%
75%
71%
74%
82%
73%
75%
73%
82%
72%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
20.US
19.SocSc
18.Sc&Eng
17.MVLS
16.Arts
15.Clinical
14.Ops
13.Tech
12.MPA
11.R&T
10.LGBT
09.Hetero
08.Disability
07.No Disab
06.BME
05.White
04.Female
03.Male
02.GU 2009
01.GU 2012
HSE Stress Measurement Tool - Findings
GU 2012 staff survey - JUCC Report 21
HSE UK benchmark for work-related stress
Classifications are derived from HSE survey of 136 UK organisations (2009), using their methodology• 35 questions measure 7 key work design factors
• scored 1-5; 5 is best score
HSE “traffic light” scoring scheme for 7 factors
July 12 2012
Colour Comment Range of UK benchmark
Doing very well - need to maintain performance At or above 80th percentile
Good, but need for improvement. 50th- 80th percentile
Clear need for improvement. 20th – 50th percentile
Urgent action needed Below 20th percentile
GU 2012 staff survey - JUCC Report 22
HSE defined 7 benchmark factors – outlined below
July 12 2012
Red Yellow Aqua Green
Factor (stressor) Less than Between Between Greater than
1. Demands: workload, work patterns and the work environment 2.94 2.94 - 3.10 3.10 - 3.29 3.29
2. Control: how much say staff have in the way they do their work 3.22 3.22 - 3.47 3.47 - 3.72 3.72
3. Support: encouragement, sponsorship, resources provided by:
a. The organisation and line management 3.27 3.27 - 3.46 3.46 - 3.65 3.65
b. Colleagues 3.63 3.63 - 3.78 3.78 - 3.89 3.89
4. Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour 3.61 3.61 - 3.85 3.85 - 4.04 4.04
5. Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles
4.04 4.04 - 4.18 4.18 - 4.31 4.31
6. Change: how organisational change (large or small) is managed and communicated in the organisation 2.79 2.79 - 3.04 3.04 - 3.24 3.24
GU 2012 staff survey - JUCC Report 23
HSE Scores: GU2012 by GU2009, Gender, Job Family
July 12 2012
All GU GU2012 GU2009 GU M GU F 1.R&T 2.MPA 3.Tech 4.Ops 5.Clinic
1.Demands 3.04 3.06 3.03 3.10 2.65 3.18 3.43 3.62 2.82
2.Control 3.26 3.91 3.28 3.27 3.27 3.27 3.26 3.22 3.21
3a.Managers' Support 2.87 3.52 2.88 2.85 2.83 2.80 2.81 3.32 2.76
3b.Peer Support 2.65 3.76 2.71 2.58 2.57 2.52 2.59 3.50 2.42
4.Relationships 3.76 3.96 3.79 3.75 3.74 3.73 3.75 3.92 3.77
5.Role 4.15 4.17 4.15 4.20 4.01 4.21 4.26 4.47 4.13
6.Change 3.06 3.18 3.10 2.96 3.29 2.89 2.74 3.16 2.81
GU 2012 staff survey - JUCC Report 24
HSE Scores for All GU by College
July 12 2012
College GU2012 1.Arts 2.MVLS 3.Sc&Eng 4.SocSc 5.US
1.Demands 3.04 2.59 3.00 2.90 2.64 3.37
2.Control 3.26 3.18 3.28 3.30 3.29 3.25
3a.Managers' Support 2.87 2.83 2.79 2.81 2.81 2.97
3b.Peer Support 2.65 2.56 2.54 2.53 2.54 2.82
4.Relationships 3.76 3.75 3.75 3.80 3.70 3.77
5.Role 4.15 3.99 4.13 4.13 4.05 4.27
6.Change 3.06 3.39 2.98 3.02 3.13 3.00
Conclusions
GU 2012 staff survey - JUCC Report 26
Main Findings - Improvements
Satisfaction with internal team communications • 78% record 90%
Understanding of team aims• 92% 95%
Work team communications• 78% 90%
Communications with other Schools/RI/ Services teams• 67% 71%
Performance feedback • 83% 85%
July 12 2012
GU 2012 staff survey - JUCC Report 27
Main Findings - Areas for Improvement
Overall staff satisfaction dipped slightly • From 81% 79%
Satisfaction with university wide communication down• From 79% 68%
Enjoyment of working at University down• from 89% 78%,
Feelings of loyalty to the University down• from 82% 72%
July 12 2012
GU 2012 staff survey - JUCC Report 28
Next Actions
Survey results reflect a challenging two years but findings seen as crucially important
Results will be carefully analysed and considered at least at College/School/RI/Service level
University is working hard to improve communication at a variety of levels
University needs to improve staff engagement at all levels to restore employee satisfaction and enjoyment at work, and to address perceptions of loyalty
Good to see progress in understanding of individuals’ aims and roles; internal communications; and frequency of performance feedback
July 12 2012