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How to select the best phone system for your business

Many small businesses use key system telephone units & phone systems to manage incoming calls. Using a key system, calls come in centrally and are

transferred around the business by a receptionist.

Another option is a private branch exchange (PBX) system, which offers a range of functions including call logging and individual voicemail. PBX systems

allow you to route calls directly to individual extensions - a feature called direct dial in (also known as DDI).

PBXs that operate using Voice over Internet Protocol (VoIP) software offer even greater functionality and extensibility. For example, it is possible to make

video calls, send instant messages, share files over the networking and to extend the network across different sites.

Think about the kind of individual handsets you need:

Cordless units let you move between different departments or around a site

Hands-free units allow employees to type and write while on the phone

Some phones have microphones and speakers for conference calls

You have the option of choosing your phone number.

Easy-to-remember numbers can be purchased for a charge.

You may want to consider non-geographic numbers, such as those with 800, 877, and 845 prefixes - you can decrease or, in the case of

09 prefixes, increase the cost to your customer of calling you.

Small, locally run businesses can use non-geographic numbers to achieve a national identity. national technology rollout

By choosing your own numbers it becomes easy to create a better image for your customers. For example, if you have employees working remotely, you can

give them an extension from a central low-cost number. Customers calling in then have no way of knowing that your employees do not work in the office.

Consider how mobile phones will be integrated with your office telephone system.Contact us the page in this guide on how to select the phone system for

your business

Features and Services to Look for in Office and Business Phone Systems



The first place to start when looking for a telephone system is to consider the capacity that you will need. This is not always as easy as it sounds, as you have

to take into consideration call volumes, call patterns, and potential future growth. It is important to understand the difference between lines and between

extensions. A line is just like your home phone line- it allows for one conversation at a time. An extension is the actual physical phone set that rests on each

desk. A phone system allows for sharing of the lines among employees, so that each employee does not require his or her own separate line. When a call

comes in or someone wants to call out, the extension 'grabs' one of the lines for the duration of the call. When the call is terminated, the line is then available

for other users.

To explore the capacity question with an example, let's say that you have 10 employees. If these employees are in a call center or otherwise on the phone

much of the time, you may want capacity for around 10 lines- maybe more depending on how you will handle overflow traffic. On the other hand, if these 10

employees use the phone sporadically, it is very unlikely that they will all be on the phone at the same time. Therefore, you wouldn't need 10 lines. Remember

that regardless of the number of lines, you will still need the same number of extensions, or phone handsets.

Telephone systems have a set capacity both for the number of lines that can be handled, as well as the number of extensions that can be managed. Many

telephone systems have the ability to add to this capacity, and this is critical if you think there is any chance that your company will need additional capacity in

the future. Additional capacity is usually added by installing additional components to the telephone system as well as getting additional handsets. However,

the hard part is balancing the need to conserve money now and the need to have sufficient capacity so your company doesn't need to spend significant

money later to replace an overtaxed telephone system down the road.

The cost of the telephone system will always be a balance of capacity and other features that we'll go over next. Telephone systems can usually be purchased

outright or leased, and some companies will buy back your current phone system as a credit on the purchase of a new telephone system. Some telephone

system dealers will even agree to buyback your new telephone system down the road at an agreed-upon price as a hedge against future expenditures. Some

telephone dealers will give you the option of purchasing new or refurbished telephone systems. Refurbished systems will of course cost less, and can even be

leased just like new telephone systems.

Repairs to and configuring of the phone system (re-routing lines, setting up new extensions, etc.) is to be expected over the life of the phone system, which

brings up two additional considerations- warranty and service. All new and many refurbished telephone systems come with some warranty, and just like any

other purchase, reading and understanding the fine print of the warranty is very important. You might find different guarantees and replacement policies for

different components of the system, such as the system itself and the handsets attached to the system. You will also want to find out who will be servicing any

repair work, and what sort of response time you can expect.

Telephone systems are usually sold through dealers, who are usually certified to install, service and repair the select manufacturer's models. Your choice of

dealer may depend on the geographic distribution of your company. If you have multiple locations, you might want to find a dealer that has locations in the

same cities so that you can just have one vendor and economies of service and scale for service of your system.

One of the latest advances in telephone system technology is the IP-based telephony. IP telephony has been around for several years and is a proven and

readily available technology, although adoption across the board has not been overwhelming. IP-based telephone systems are digital (although not all digital

telephone systems are IP-based, and forget analog forever) systems that become part of your network and use IP technology to route and process calls. They

also offer additional flexibilities by allowing users to move extensions without having to re-program the telephone system and to change settings on a

computer rather than via a menu on the handset. There are other advantages to IP telephony, and the decision to use it often comes down to cost, specific

advantages it brings the company, and the technical expertise of the telecom department and/or IT staff.

One of the most common features of any phone system is voicemail. Virtually all phone systems have some sort of voicemail capability, which may or may not

be included in the cost of the telephone system. For your purposes in researching telephone systems, consider voicemail as a totally separate feature to be

evaluated alone. In other words, don't just assume that 'OK, the system has voicemail, I'll take it'. Depending on how voicemail is used at your company or

would be used, you will want to make sure that the voicemail component you choose is robust enough to handle those needs. Users get very accustomed to

how their voicemail works and can create an uprising if a new voicemail system lacks any of the features that they're used to (call forwarding, broadcast, etc.)

For the purposes of this guide, the above features and components are the biggest ones to consider and should give you a good start in your buying process.

Once you start getting into the details of telephone systems, you will realize that there are hundreds of potential features, like hunting, music on hold, paging,

etc., that are just too numerous to get into here. Just stay focused on the features you think will be needed and/or used, and don't be dazzled by all the cool

things the telephone system 'could do'.

Data explosion presently demands higher bandwidth and 78% of network related issues are because of faulty and obsolete cabling infrastructure. The world

of digitization and the information traffic like voice, data, video, and even big complex building management systems crave for zero downtime and maximum

uptime.



Industry stalwarts opine that it is a bad idea to forgo structured cabling and invest in a network switch. Structured cabling investments have a life span of at

least 3 or 4 times the life of network hardware, therefore it is crucial to build a structured cabling system that supports any and all existing technologies and

hopefully build in growth. The system should have option for different topologies and tier structures. It is recommended to have a combination of copper and

fiber to maximize flexibility and minimize cost. In addition to investment protection, structured cabling also provides administrative and management.

Copper Categories

Copper cabling would never take a back seat because setting up Network cabling , infrastructure cabling�wholly on fiber is highly expensive which is

not worth or a requirement. Installation of copper cable is much simpler and easier when compared to fiber cables.

Copper cabling standards are designated as Category 5, Category 5e, Category 6, Augmented Category 6 (Cat 6A), Category 7, Category 7A

(augmented). Electronic Industry Association/Telecommunication Industry Association (EIA/TIA) 568A standard defines multiple categories or upgrading of

structure cabling system performance while the category 6, 6A, and 7 are the highest currently standardized at present.

Category 5 is having a natural death. It is a very old standard. Most of the cabling vendors have quit cat 5 manufacturing.

Category 5e was ratified in 1999 which has superceded cat 5. The frequency range of 5e is at 100 MHz. It has improved durability and signal capabilities. It

has less electronic interference over Cat 5. This copper cabling is widely installed across India currently than any other cabling infrastructure. It is well suitable

for horizontal cabling requirements. It is also an affordable technology. Cat 5e has been adopted more for large horizontal cabling requirements for higher

bandwidth in commercial networks, software firms, educational institutions, and high rises.

Category 6 cabling operates at 250 MHz frequency. It is the best performance specification for UTP and shielded category twisted pair (ScTP). Cat 6

demands more stringent requirements than Cat 5 and 5e for instance installers ought to maintain half an inch or less of untwist at the termination, proper bend

radius and avoid short links less than 15 meters. It utilizes RJ-45 connectors and they are backward compatible to Cat 5e. The prominent USP of Cat 6 is that

it is an interoperable standard.

Category 6a operates at a frequency of 550 MHz. It is backward compatible with the existing standards, this technology is suitable for industry sectors

utilizing high-performance computing platforms to support very high bandwidth-intensive applications. 10G/Cat 6a applications would initially be deployed in

server farms, storage area networks, data centers, and riser backbones. It supports 10G.

Category 7 provides 600 MHz of data transfer rates. It is an expensive and cumbersome medium. It can be replaced by fiber at practically the same cost or

even less. Shajan George, technical director at R&M India says, “Cat 7 is likely to have a natural death because it is unadaptable. There are installation

issues, cables ought to be repulled.”

Category 7a is known to operate at 1,000 MHz but it is yet to be ratified. It is at a very nascent stage.

Advanced cabling systems are now being demanded in India, newer technologies are being adopted in India. Cat-7A is catching up well across the verticals.

While commenting on the advantages of cat 6 and 7, Deepak Jagtiani, regional sales director, MPN-India & ASEAN, Molex Premises Networks pointed out

that there is not much difference between cat 6a and 7 in terms of performance but there is difference in pricing. Investment while upgrading from Cat 6 to Cat

6a installations would increase by 25% and from cat 6a to 7 would rise to 40%.” He added, “There is a huge acceptance of Cat 6A deployments which meet

higher bandwidth needs in data centers as well as at work stations.”

If the goal is to a have low cost , high quality professional installation with the 5 year warranty. then call us Now !

How to Building a Wireless Network for Your Business

If you have several computers that are not networked, or if you want to replace your Ethernet network, you'll need a wireless router. This is a single unit that

contains:

A port to connect to your cable or DSL modem

A router

An Ethernet hub

A firewall

A wireless access point

A wireless router allows you to use wireless signals or Ethernet cables to connect your computers to one another, to a printer and to the Internet. Most routers



provide coverage for about 100 feet (30.5 meters) in all directions, although walls and doors can block the signal. If your home is very large, you can buy

inexpensive range extenders or repeaters to increase your router's range.

As with wireless adapters, many routers can use more than one 802.11 standard. 802.11b routers are slightly less expensive, but because the standard is

older, they're slower than 802.11a, 802.11g and 802.11n routers. Most people select the 802.11g option for its speed and reliability.

Once you plug in your router, it should start working at its default settings. Most routers let you use a Web interface to change your settings. You can select:

The name of the network, known as its service set identifier (SSID) -- The default setting is usually the manufacturer's name.

The channel that the router uses -- Most routers use channel 6 by default. If you live in an apartment and your neighbors are also using channel 6, you may

experience interference. Switching to a different channel should eliminate the problem.

Your router's security options -- Many routers use a standard, publicly available sign-on, so it's a good idea to set your own username and password.

Security is an important part of a home wireless network, as well as public WiFi hotspots. If you set your router to create an open hotspot, anyone who has a

wireless card will be able to use your signal. Most people would rather keep strangers out of their network, though. Doing so requires you to take a few

security precautions.

It's also important to make sure your security precautions are current. The Wired Equivalency Privacy (WEP) security measure was once the standard for

WAN security. The idea behind WEP was to create a wireless security platform that would make any wireless network as secure as a traditional wired

network. But hackers discovered vulnerabilities in the WEP approach, and today it's easy to find applications and programs that can compromise a WAN

running WEP security.

To keep your network private, you can use one of the following methods:

WiFi Protected Access (WPA) is a step up from WEP and is now part of the 802.11i wireless network security protocol. It uses temporal key integrity

protocol (TKIP) encryption. As with WEP, WPA security involves signing on with a password. Most public hotspots are either open or use WPA or 128-

bit WEP technology, though some still use the vulnerable WEP approach.

Media Access Control (MAC) address filtering is a little different from WEP or WPA. It doesn't use a password to authenticate users -- it uses a

computer's physical hardware. Each computer has its own unique MAC address. MAC address filtering allows only machines with specific MAC

addresses to access the network. You must specify which addresses are allowed when you set up your router. This method is very secure, but if you buy

a new computer or if visitors to your home want to use your network, you'll need to add the new machines' MAC addresses to the list of approved

addresses. The system isn't foolproof. A clever hacker can spoof a MAC address -- that is, copy a known MAC address to fool the network that the

computer he or she is using belongs on the network.

Office technology relocation services

An office relocation can be a fairly easy thing or it can be fraught with difficulties. To things that are pertinent are is it going to be moved on site, across

town, or to another city. Each relocation takes careful planning.

If a small Office technology move is involved it may mean just hiring a vehicle and getting friends to assist. If a lot of equipment, files and other things are

involved then it is time to call in a professional. A professional has the equipment, as well as the manpower to move things and set them down at the new

location wherever is desired. This can save a lot of time as well as sweat on the owner’s part.

A local move is considered one that is within a 100-mile radius, in the same state. In planning such a move a person should figure from a couple of hours to a

couple of days, depending on whether it is a self move or it is being arranged with the moving company. There are also out-of-state and international moves

that can be arranged.

When planning to relocate an office there are things to consider. This will include an interruption in business as well as personnel routine. Therefore planning

needs to be made so that the move is completed as quickly as possible to avoid losing money.

As a rule, a moving company will charge on an hourly basis, or by a list of items on local moves. In estimating their charges they must consider the number of

trucks and employees that will be involved as well as the amount of time the move will take. Locations sometime incur extra time if things have to be carried to

the top of a high building or are in places where it is difficult to park a truck.

The standard rate, for a local move, is usually by the hour for a local move. They must determine the number of trucks, employees and equipment that will be

needed. Location will also be a determination if the new, or old, location is in an awkward place or it is difficult to park a truck close by.

In office relocation, it is essential to take a very careful look at the new location’s lease and terms of agreement before signing. It should include things such

as to when the lease is to be renewed, will there be an increase in rent, who is going to make building repairs, who is going to maintain the outside area.

These are just a few of the things that should be satisfactorily answered before a lease is signed.



The PC relocation service

All IT equipment is labelled before being unplugged and packed in to anti-static bubble wrap and placed in to dedicated computer crates. Each crate

contains one complete system and this too is labelled for easy identification.

Once loaded, the equipment will be transported to the new location, unloaded and placed next to the new desk and unpacked. The PC's will be

recommissioned, with power leads plugged in, together with network and phone leads. The equipment will be powered up, and if requested, connectivity to

the network tested.

Server Relocation Service

Whether you have to move a 1u switch or relocate a complete server room, we can offer you expert assistance. We have a wealth of experience within the

specialist field of server relocation. With specialist engineers and technicians, vehicles and proven, best practice working methods, Technimove can

complete your server relocation and provide you with the following guarantees.

We can ensure that…

Your IT equipment is moved safely and securely

You will experience minimum downtime

Your equipment is fully insured

Benefits of using Technimove include...

Fully trained, experience staff, sensitive to the environment of a server room or data centre

GPS tracked vehicles

Dedicated project manager

Specialist packing

When you choose Innova global you will be working with professionals, who over the past 20 years have undertaken numerous united States IT migration and

data centre relocation projects.

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