H O W M I G H T W E ?

How might we make volunteers feel more accomplished and commit to return by the end of their shift?

T H E R E A L S I T U A T I O N

We need to focus more on getting volunteers at the right time.

1. Thank Heidi for her time and effort, and make

her aware of the impact she has made.

2. Take time to inform Heidi of when there is the

greatest needs for volunteers.

3. Invite Heidi to come back at more specific times.

A M B A S S A D O R P R O G R A M

Identify staff and regular volunteers that can make an extra eff ort to

affi rm Heidi of a job well-done, and to stick around for lunch.

Equip ambassadors with talking points about Glide’s missions and needs,

and make sure they really take time to sit down with volunteers like Heidi.

When Heidi leaves, she is reassured that her time spent at Glide

was appreciated, and truly made a diff erence that day.

I N V I T E V O L U N T E E R S B A C K

Quickly get an e-mail into Heidi’s hand, and better format it for a mobile experience.

Create an emotional connection with what they’ve done,

and explicity invite them to come back and volunteer again.

N E W D A T E S E L E C T I O N

Be more explicit about when you really need volunteers.

By calling out higher-need dates fi rst, we can guide Heidi

to return sooner, and create more of an impact.

O N - C A L L V O L U N T E E R S

Build a list of volunteers that can be called upon to show up for higher-need shifts.

Send Heidi a welcoming e-mail, be explicit about the need.

T H E R E S U L T

Heidi not only becomes a reliable volunteer, but also an Ambassador for Glide.

T H A N K Y O U !