March 2019

Global Digital Transformation Partner

0 30 2

Client

Consumers

Sourcing

Operation

BrazilJapan

E-CommerceOne-Stop Center

Kita-Kashiwa

North America& Europe

＊ Multiple countries expand

Sales

South Korea

Japan China

＊

＊

Offer E-Commerce One-Stop Services to 48 countries around the globe including Japan, North America, Europe, China, Taiwan, South Korea, ASEAN, India, Latin America, etc.. The service ranges from sourcing, to operations, to sales, based on clients' e-commerce business and branding strategy.

Global E-Commerce One-Stop for Japan,North America, Europe, China, Taiwan, South Korea,ASEAN, India, and Latin America

Support clients in organizing data, selecting models and tuning to deploy AI to their communication business.

Support clients in data analysis, including unstructured data, and in leveraging AI through building and operating private DMP.

AI-related Services

Integrated Services

Delivers next-gen communication on everyday consumer messenger platforms like LINE and Facebook.

Connect the dots between ads, marketing, sales, and customer support in order to maximize business performance by making the most of every opportunity.

DEC Services● The best mix of DEC services tailored to each client helps them achieve their goal in BtoC communication

such as to "build awareness" and "provide customer support". Ultimately, our end-to-end support enables clients to boost the value of customer experience in the smartphone age.

Our DEC services help clients optimize operations by leveraging cutting-edge technology and AI to expand sales.

Customer Attraction Sales Support & Retention

ServicesSolutions

Platform

s

DEC Services

Digital Platform (online behavioral data)

System Platform

Customer Data

Integrated Marketing Solutions

AI-related Solutions

Integrated Omni-channel Platform (offline behavioral data)

Acquisition Services

Global E-Commerce One-Stop Services

Digital Experience Services

Support & Retention Services

Deliver multi-channel communication

transcosmos Outsourcing ServicesBack-Office services for Human Resources, Accounting, Sales,Ordering, SCM and Design Depts.● Combining the domestic nearshore and overseas offshore bases with over

10,000 employees, our services streamline back-office operations in Sales, Design, Production, Logistics, Human Resources, and Accounting depts.

Japan domestic10,000 employees

China, Thailand, and VietnamOffshore 1,150 employees

● Invoicing ● InspectionManagement etc.

● Order Processing● Payment Management etc.

● Product Development● Supply & Demand Control etc.

● Payroll● Expenses Processing etc.

Sales Management Divisions Design & Production Department

Logistics Management Dept. Human Resources & Accounting Depts.

Okinawa

MiyazakiKumamoto

FukuokaOsaka

WakayamaNagoya

Kawaguchi

Sendai

Ichikawa

Nagasaki

Sasebo Tokyo

OitaKobe

Aomori

Sapporo

Japan Regional Bases

22,980 workstations＊Including Contact Centers and BPO Centers

Number of bases: 171 (62 in Japan,109 overseas across 30 countries)

Omni-Channel Support Service®

● Offer superior customer experience by integrating every communication channel. Specifically, the service integrates traditional channels such as call, fax, e-mail, website, and brick-and-mortar store with new channels such as social media and LINE.

Call Fax E-mail Website Store Smartphone SNS

Cost

Optimization　　Sales Expansion

Advertisement&

PR

E-Commerce&

Online SalesCustomerSupport

InformationSystems

DesignDevelopment

SalesDistribution

HumanResources,

GeneralAffairs &Accounting

CustomerSupport Marketing

&Sales

Planning

E-Commerce&

Online Sales

Client Departments

＊Indonesia, Cambodia, Singapore, Thailand, Philippines, Brunei, Vietnam, M

alaysia, Myanm

ar, Laos

Shanghai

TianjinJinan Dalian

Suzhou

Changzhou

Bangkok

2,400 employees

GuangzhouShenzhen

Manila

Ho Chi Minh

Jakarta

＊Including BPO Centers, Digital Marketing Centers, System Development Centers, and Design Development Centers

Benxi

Offshore Bases

Hanoi

DaqingShenyang

Contact Centers● Support 23 languages

● Largest scale in Asia- 31 bases in Japan 17,600 workstations- 44 global bases with 15,080 workstations ＊Including partners and associates

Supported languages23 languages including Japanese, English, Korean, Chinese, Cantonese, Taiwanese, Indonesian, Thai, Spanish, Portuguese, German, French, Italian, Dutch, Danish, Norwegian, Swedish, Hungarian, Polish, Russian, and others.

Back-Office Operations

Uruma

Naha

Taiwan

Thailand Brazil Mexico Argentina Colombia Chile

Malaysia＊ ＊

Singapore＊

Gartner “Market Share Analysis: Business Process Outsourcing,Worldwide, 2017" Cathy Tornbohm, Dean Blackmore, 25 June 2018 No.1Japan BPO Playerstranscosmos is

(by 2017 revenue)

Wuxi

Indonesia

IoT

Japan Regional Bases

48 Countries

China O

ffshore

48 Countries

23 Languages23 Languages

Offs

hore

& Ja

pa

n Reg

ional Bases Support Japan, China, South Korea, Taiwan, 10 ASEAN

Countries*, N

orth America, and Europe

Platfo

rms

& O

pera

tion

Hous

ing &

Con

struc

tion

One-Stop

Mac

hine

Des

igni

ng

LINE

Back-Office for

Research

Build & Operate

Developm

ent& M

aintenance

Integra

ted

Dev

elop

men

t

Contact CenterE-Commerce

Contact Center

Integrated

Internet

Ordering

Fulfillment

Built

-in D

evelo

pmen

t Bac

k-Offic

e for C

onstr

uction

Human Resources,

SystemOperation

& Analysis

DMP

SystemPl

atfo

rm

Omni-Cha

nnel

Global

Soci

al M

edia

Promotion

MarketingAccounting and

SCM

Web

site

Back

-Offic

e for

Desig

n BI

M Im

plemen

tation

Leverage AI

Support Desk

Consulting

Sales

Supp

ort &

Ope

ration

& Pr

oduc

tion

171sites 38,380 Workstations

DENMARK

NORWAY SWEDEN

SOUTH AFRICA

INDIA

UAEUAE

CANADACANADA

ARGENTINABRAZIL

U.S.

MEXICOMEXICO

COLOMBIACOLOMBIATHAILAND

SOUTH KOREA

INDONESIAINDONESIA

HUNGARYHUNGARY BULGARIABULGARIA

UK

BELGIUM

TAIWANPHILIPPINESVIETNAM

FINLANDFINLAND

UKRAINEROMANIAROMANIA

ESTONIAPOLAND

SINGAPORESINGAPORE

CHINA

MALAYSIAMALAYSIA

0 50 4

Northeast China

Daqing ●　●Dalian ●　●Benxi ●　●Shenyang ●　●

Genk （VAIMO） ●　Liege（PFS） ●　●　

Belgium

Bangalore （PFS） ●

India

Budapest （TCIS） ● ●Debrecen （TCIS） ● ●

Hungary

Dubai （VAIMO） ●

UAE

Service Network

Japan

Hokkaido Region

Sapporo Kita-Guchi ●Sapporo Kita-Guchi ●Sapporo Ekimae ●Sapporo Odori-Kita ● ●Sapporo Odori-Chuo ●Sapporo Odori-Minami ● ●Sapporo Odori-Nishi ●Sapporo Sosei ●Hakodate ●

Chubu Region

Nagoya Branch Office ● ● ● ● ●Nagoya ●Toyota ●

Global

China

Tensyn … 北京騰信創新網絡営銷技術株式有限公司 / Magic Panda … 山東雅諾達電子商務有限公司 / eMnet … eMnet Inc. / VAIMO … VAIMO AB / PFS … PFSweb, Inc.TCIS … transcosmos Information Systems Limited / DO … Digital Operative Inc. / Infra … Infracommerce / TTV … transcosmos Technologic Arts Co., Ltd / TCCM … PT. transcosmos Commerce / Heroleads … Heroleads (Thailand) Co.,Ltd.

● Contact Center● Business Process Outsourcing● Digital Marketing● E-Commerce One-Stop● System Development● Offshore● Sales / Business Development / Other

North China

Beijing ●　Beijing （Tensyn） ●　Tianjin ●　●Tianjin ●

East China

Shanghai 1 ●　●Shanghai 2 ●　Shanghai 3 ●　Shanghai 4 ●　●Shanghai ●　●Shanghai ●　Shanghai （Tensyn） ●　Shanghai （Magic Panda） ●Suzhou ●　●Changzhou ●　●Jinan ●　●Wuxi ●　●Jinan （Magic Panda） ●　Hefei ●　

South China

Guangzhou ●　Guangzhou ●　●Guangzhou （Tensyn） ●　Shenzhen ●　●Shenzhen （Tensyn） ●　

Central China

Changsha ●Wuhan ●

Northwest China

Xi'an ●

South Korea

Jongro ●　●Seoul City ●　Guro ●　Guro CS ●　Seoul （eMnet） ●　Kwanak CRM ●　Kwanak Finance ●　Jamsil ●　Namyeong ●　●Seongnam ●　●　Daegu ●　Daejeon ●　Busan ●Busan1 ●　●　Busan2 ●　Busan （eMnet） ●

Taipei ●　●Jiangzicui ●

Taiwan

Jakarta 1 ●Jakarta 2 ●　●Jakarta 3 ●　●Jakarta 4 ●Semarang ●Jakarta （TCCM） ●

Indonesia

Bangkok 1 ●　●　●Bangkok 2 ●　●　●Bangkok（Heroleads） ●

Thailand

Hanoi ●　●　●Ho Chi Minh 1 ●　●　●

Vietnam

Manila ● ● ● ●Manila （TCIS） ● ●

Philippines

Kuala Lumpur ● ● ●

Malaysia

Singapore ●

Singapore

Milton Keynes （TCIS） ● ●London ●London （PFS） ●London （VAIMO） ●Southampton （PFS） ●

U K

Stockholm （VAIMO） ●　Gothenburg （VAIMO） ●

Sweden

Oslo （VAIMO） ●　

Norway　

Tallinn （VAIMO） ●　

Estonia

Copenhagen （VAIMO） ●　

Denmark

Helsinki （VAIMO） ●　Oulu （VAIMO） ●　

Finland

Pretoria （VAIMO） ●

South Africa

Kiev （VAIMO） ●　

Ukraine

Toronto （PFS） ●　●

Canada

Sofia（PFS） ●　

Bulgaria

State of Washington

Seattle （PFS） ●　●

State of Tennessee

Memphis （PFS） ●

State of Texas

Allen（PFS） ●　●Dallas （PFS） ●　

State of Minnesota

Minneapolis （PFS） ●

State of North Carolina

Raleigh（PFS） ●　

State of Arizona

Phoenix ●

State of Wisconsin

Stevens Point ●

Kanto Region

Shibuya ● ● ● ● ● ● ●Iidabashi ●Komagome ●Ikebukuro ●Shinjuku Gyoen ●Kameido ●Tama ●Yokohama ● ●Atsugi ●Utsunomiya ●Kawaguchi ●Koshigaya ●Kita-Kashiwa ●Chiba Ichikawa ●

Kyushu Region

Fukuoka Branch Office ● ● ● ● ●Tenjin ● ●Tenjin ●Hakata ● ●Miyazaki Aoshima ●Miyazaki Ekimae ●Kumamoto ●Oita ●Nagasaki ●Sasebo ●

Okinawa Region

Okinawa ●Naha Tsubogawa ● ●Naha ●Naha ● Okinawa Koza ●Naha Kenchomae ●Okinawa Uruma ●MSP Okinawa ●Okinawa IDC ●

State of Colorado

Denver （DO） ●

Bogota （Infra） ●

Colombia

Buenos Aires （Infra） ●

Argentina

Sao Paulo （Infra） ●

Brazil

Mexico City （Infra） ●

Mexico

Kinki Region

Osaka Head Office ● ● ● ● ●Umeda ●Nishi-Umeda ●Higobashi ●Osaka ●Osaka Hommachi ●Osaka Hommachi-Minami ●　Temma ●Kyoto Business Office ●Kobe ●Wakayama Branch Office ● ● ● ● ●

Wakayama （Kemi） ●Wakayama （Fukiage） ●

Tohoku Region

Aomori ●Sendai Hirose ●Sendai Ekimae ● ●Sendai Aoba ● ●

Poznan （TCIS） ●　●　Warsaw （TCIS） ●　●　

Poland

Cluj （TCIS） ●　●　

Romania

Service coverage

State of California

Los Angeles ●　●Sacramento ●Silicon Valley Branch Office ●San Diego （DO） ●

U.S.

State of New York

New York ●New York （PFS） ●　●

Ho Chi Minh 2 ● ● ●Ho Chi Minh （TTV） ● ●

Tokyo

Sapporo

Aomori

IchikawaIchikawa

KyotoKyotoYokohamaYokohama

Wakayama

KawaguchiNagoya

Kobe

OitaOitaKumamotoKumamoto

Miyazaki

Osaka

SendaiSendai

Nagasaki

Sasebo

UrumaUruma

OkinawaOkinawaNahaNaha

FukuokaFukuoka

Okinawa AreaContact Center 5 Sites 4,390 WorkstationsBusiness Process Outsourcing 4 Sites 830 WorkstationsDigital Marketing 2 Sites

Kyushu AreaContact Center 5 Sites 2,260 WorkstationsBusiness Process Outsourcing 4 Sites 1,800 WorkstationsDigital Marketing 2 Sites

Greater Tokyo AreaContact Center 7 Sites 3,420 WorkstationsBusiness Process Outsourcing 5 Sites 900 WorkstationsDigital Marketing 1 SiteE-Commerce One Stop 1 Site

Tohoku AreaContact Center 4 Sites 2,010 WorkstationsBusiness Process Outsourcing 1 Site 150 WorkstationsDigital Marketing 1 Site

Hokkaido AreaContact Center 5 Sites 3,100 WorkstationsBusiness Process Outsourcing 3 Sites 900 WorkstationsDigital Marketing 3 Sites

Central / West AreaContact Center 5 Sites 2,420 WorkstationsBusiness Process Outsourcing 7 Sites 720 Workstations

Japan 62 SitesContact Center 31 Sites 17,600 WorkstationsBusiness Process Outsourcing 24 Sites 5,700 WorkstationsDigital Marketing 9 SitesE-Commerce One Stop 1 Site*Including a site providing two or more services

China / Taiwan　32 SitesContact Center 11 Sites 4,710 WorkstationsBusiness Process Outsourcing 5 SitesDigital Marketing 6 SitesE-Commerce One Stop 5 SitesSystem Development 8 Sites

Contact Center 44 Sites 15,080 WorkstationsBusiness Process Outsourcing 19 SitesDigital Marketing 23 SitesE-Commerce One Stop 37 SitesSystem Development 9 Sites

North America / South America　22 SitesContact Center 4 Sites 1,200 WorkstationsDigital Marketing 6 SitesE-Commerce One Stop 11 Sites

Korea　16 SitesContact Center 10 Sites 4,300 WorkstationsBusiness Process Outsourcing 2 SitesDigital Marketing 3 SitesE-Commerce One Stop 1 Site

As of December 31, 2018

Europe other　23SitesContact Center 6 Sites 590 WorkstationsBusiness Process Outsourcing 6 Sites E-Commerce One Stop 15 Sites

*Including a site providing two or more services

Global 109 Sites Across 30 Countries

Contact Center 12 Sites 4,280 WorkstationsBusiness Process Outsourcing 6 Sites Digital Marketing 9 Sites E-Commerce One Stop 4 SitesSystem Development 1 Site

Asia　19Sites

Austin

State of Texas

Allen （PFS） ●　●Austin （TCIS） ●　●

広告 販売 サポート＆リテンション顧客体験価値最大化スマホファーストでの

認知 興味関心 検討 購入 体験 拡散 再購入

業務運用

コンサルティング

立案／分析

データ提供

PF接続

サービス

ソリューション

プラットフォーム

統合PM

自動／高度化

API

顧客DB接続

Webサイト Web広告LINE

チャット メール APP

マルチチャネルで活用

3rd Party DMP／ 1st Party DMPVOCデータ・顧客ランク・デモグラ 他

顧客データ

統合マーケティングソリューション DECode／DECAds／DEC Support／MA・DMP導入・運用／顧客コミュニケー　　ションプラットホーム／LINE向け統合サービス

AI関連ソリューション 対話型AIトータルソリューション／DECode／Data Robot／DECAI／ロボティクスマーケティング／　　分析・制御型AIソリューション

グローバルECワンストップサービス ECコンサルティング戦略策定／新規ECビジネス立上・運用／EC基盤再構築・運用／　　キャンペーンワンストップ／ECフルフィルメント

Webサイト構築／Webサイト運用／コンテンツマーケ　　ティング支援／Webサイト分析／SNS投稿運用／統合マーケティング運用／LINE／チャットデジタルエクスペリエンスサービス

オムニチャネル統合プラットフォーム（リアル行動データ）

アクイジションサービス

インターネットプロモーション／アドクリエイティブ／O2Oマーケティング／ソーシャルメディアプロモーション／動画プロモーション／テレマーケティング

サポート ＆リテンションサ　 ービス

コンタクトセンタープラットフォーム／マルチチャネル対応／グローバル・多言語／カスタマーケア／セールスサポート／チャット／ソーシャル運用／音声認識

デジタルトランスフォーメーション支援

システムプラットフォーム Salesforce ／ Adobe ／ IBM ／ ORACLE ／ amazon

デジタルプラットフォーム （オンライン行動データ） Google ／ LINE ／ facebook ／ Yahoo! JAPAN ／ Twitter

ＤＥＣサービス

0 6 0 7

Sales Expansion

Sales Expansion

transcosmos supports our clients' Sales Expansion through our various outsourcing services.

Integrated Marketing: Build & Operate DMP, Leverage AI

Internet PromotionWebsite / Platform Development & OperationsLINESocial Media

Omni-channel

Research & Analytics and Consulting

E-Commerce One-Stop

Contact Center

Internet Promotion ServicesDigital Integration Services

Integrated Services for LINESocial Media Services

Omni-channel Integrated Platforms"Gotcha!mall" & "Quick Ticket"

Analytics Servicesand Consulting Services

Global E-Commerce One-Stop Services

Contact Center Services

Channel-integratedCommunication Services

"DECode," Data Management Platform Services

Customer Attraction Sales Support & Retention Maximize the value of customer experience in a Mobile-First environmentAwareness Interest Consideration Purchase Experience Referral Repeat

Operations

Consulting

Planning / Analysis

Integrated PM

Automation / Sophistication

API

Customer DB access

Provide Data

PF access

ServicesSolutions

Platforms

Website Website AdsLINE

Chat Email APP

Deliver multi-channel communication

3rd Party DMP / 1st Party DMPVOC data / customer ranking /

demographics / etc.

Customer Data

Integrated Marketing Solutions DECode / DECAds / MA & DMP implementation and operations / customer communication platform / integrated services for LINE

AI-related Solutions Interactive AI total solutions / DECode / DataRobot / DECAI / Robotics Marketing / Analysis & Controlled AI solutions

Global E-Commerce One-Stop Services EC consulting & strategic planning / EC business start-up & operations / EC infrastructure rebuilding & operations / Campaign one-stop / EC fulfillment

Website development / website operations / contentmarketing support / website analysis / SNS posting / integrated marketing operations / LINE / chat

Digital ExperienceServices

Integrated Omni-channel Platform (offline behavioral data)

Acquisition Services

Internet promotion / ad creative / O2O marketing /social media promotion / video promotion / telemarketing

Support & Retention Services

Contact center platform / multi-channel support / global & multi-language support / customer care / sales support / chat / social operations / voice recognition

Support Digital Transform

ation

System Platform Salesforce ／ Adobe ／ IBM ／ ORACLE ／ amazon

Digital Platform (online behavioral data) Google ／ LINE ／ facebook ／ Yahoo! JAPAN ／ Twitter

DEC Services

DEC Services Digital Marketing・E-Commerce・Contact Center Services

transcosmos Digital Marketing・E-Commerce・Contact Center (DEC) services blend the "Real" and the "Digital" world together and deliver various multi-dimensional customer communication services to clients. Our DEC services accelerate clients' marketing innovation.

Accelerating marketing innovation

Customer touch points continue to expand, from ads, to websites, to call, to chat and to bot. DEC services support every possible customer communication channel and seamlessly.

Smartphone – a channel for everyone - connects and expands customer touch points

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Sales Expansion

Sales Expansion

"DECode," Data Management Platform ServicesIntegrate databases across channels and connect the data to analysis/autonomation tools

Integrated Marketing: Build & Operate DMP, Leverage AI

Autonomation Services

Set link to external systems(API link, autonomation, and optimization)

● Streamline operations and enable clients to have a dialogue with their customers putting the customers first, anytime, anywhere by setting links to external systems including autonomation tool, chat, and bots on messaging apps

● Help clients achieve autonomation by optimizing and tuning AI and system settings, putting additional value on human touch

Aggregation ServicesMulti-channel DB integration support

● transcosmos's extensive experience in digital marketing, e-commerce and contact center outsourcing services as well as know-how on research and analysis help clients implement integrated marketing across multiple channels

● Offer fully-developed DB environment for centralized data management by collecting and aggregating customer attributes, comments and behavioral history via a variety of channels

Analytics Services

Machine learning and visualization support (data analysis, prediction, and visualization)

● Identify target customer segment and build / tune prediction model by using "DataRobot," as well as other tools to learn and analyze collected and aggregated data through leveraging machine learning

● transcosmos analytics, a team of specialists, supports highly advanced analytical tasks as required

AI-related ServicesSupport clients' digital transformation

● Help clients deliver AI-based, next-gen communication by leveraging auto-reply technologies like chat-bot as well as cutting-edge natural language processing such as voice recognition and text summarizing

Boost consumer recall, affinity, and appetite for the brand

Improve brand image

● Increase brand recall, affinity, and motivate the users to take action by responding to chats

● Evaluate the ads performance by comparing with regular banner ads, TV commercials, etc.

Strengthen communication

Build engagement between consumers and clients● Solve users' challenges and boost their interests in clients'

services by offering more valuable information on services that ads cannot deliver, via the right communication channel at the right time

● Boost customer engagement by collecting and analyzing voice of consumers to optimize targeting accuracy as well as ad content

Leverage chat dataConnect data with our unique DMP

● transcosmos's DMP, "DECode" connects chat data with other various data to perform deep-dive customer analysis and reporting

● Deep-dive analysis on aggregated data offers new findings that help clients develop new marketing initiatives

Integrated Marketing

Deliver a new value of marketing via chat

Channel-integrated Communication ServicesThrough connecting clients and consumers via chat, transcosmos delivers one-stop support that ranges from "Digital Marketing," to "E-Commerce," to "Customer Care," that are all aimed at realizing "full-channel communication," an integrated communication concept that covers customer acquisition, purchase support, and after sales support.

Create a new value of ads

Improve return on ad media● Further improve return on ad budget by maximizing the ads'

value through leading ad visitors to chat ● Improve the efficiency of ad delivery by categorizing users' chat

responses in order to re-approach only the right users based on their category

Increase sales

AwarenessCompare

&Consideration

Deepenunderstanding

Outcome&

Action

Questions&

ConcernsConvertinto fans

Customer support

Ads

Website

E-Commerce Website

Smartphone Chat

Contact Center

Social Media Social Media

● Customer attributes ● Delivery history● CP master ● Member management● Product master ● Ads response history● Purchase history ● Store master

● Email & message delivery and response history● Website & app access log● Sensor & app access log● Inquiry (call log, etc.) & support history● Questionnaire & interview data

Aggregation Services(Collect, accumulate, and integrate data)

Analytics Services(Analyze, predict, and visualize data)

Autonomation Services(API link, autonomate, and optimize)

First party data (own data)

SNS & Community

Ad network & DSP

Ads

Push notice & message

Chat & IVR

Call & Email

Apps & Websites

Interview & MROC

Questionnaire & Poll

Marketing Research

CRM

Challenge 3: AutonomationAutonomate & optimize

by connecting to MA & bot, etc.

Challenge 2: VisualizationVisualize customers via AI, BI

and machine learningIntegrate & manage website,

e-commerce, and external data

Challenge 1: Data Integration

Visualization / Machine learning & Autonomation / Statistics

AI, machine learning, analysis, and BI tool

Third party data

SNS & Community

Private DMP, a closed environment, is essential in delivering data-driven, scientific channel integrated communication."DECode" integrates data across every possible channel, visualizes the results of analysis by machine learning and BI tools, and ultimately helps clients smoothly connect the data to external systems including autonomation tools.

m-ROI optimization

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1 0 1 1

Sales Expansion

Sales Expansion

Internet Promotion

Support clients' marketing strategies by leveraging cutting-edge ads technology

Internet Promotion ServicesWith our cutting-edge solutions that leverage the latest ad technology and our 6 ads operational bases in Japan, transcosmos offers global support for businesses' marketing activities that have become ever more complex, with a myriad of different devices and media in addition to evolving ads technology.

Social AdsEnd-to-end support for social promotions ranging from planning to analysis

● With optimum promotional methods that make the most of Facebook, Twitter, and LINE, solve challenges that clients' face. Our team of experts in social media operations and advertising assist clients with their social promotions based on data obtained from analysis.

● Boost ad performance by using varieties of ad tools that include ad operations tools offered by Social Gear Inc., a certified Facebook partner, and "Sprinklr," an integrated social management platform.

Apps Marketing

One-stop support for customer acquisition, data analysis and monetization via apps

● Propose the best solutions for challenges clients face such as increasing installs and expanding sales. transcosmos helps clients maximize their profits by offering integrated apps marketing support that includes ad planning and operations, and user analysis with the use of DMP.

Data Analysis

Perform quantitative and qualitative analysis on challenges that website, apps, and social face

● By analyzing data, transcosmos solves marketing-related challenges that businesses face. Our dedicated team that has expertise in Google Analytics and other analytic tools sets KPIs, supports implementation and develops analysis report. The team helps clients smoothly operate their marketing PDCA cycle.

Display AdsSupport clients' media strategy across devices

● Focusing on video ads, DSP and infeed ads, transcosmos develops customer touchpoint-oriented media strategies across all devices. We optimize ad delivery and targeting by programmatic media buying, and boost ad performance.

Creative MethodsCreate and improve creative content logically

● transcosmos's experts with an extensive record in creating content for diverse industries develop creative content. By developing and verifying creative content based on statistics and psychology, our proprietary method helps clients improve their ad performances rapidly.

Data Feed Marketing

Maximize ad performance with the power of cutting-edgetechnology

● Maximize ad performance by conducting personalized marketing for each individual customer based on customer and product data automatically. Primarily focusing on Google Shopping Ads and Facebook dynamic ads that work in sync with product and inventory information, the service helps clients solve the challenges they face.

Search Engine Marketing

Develop strategic planning and operations for search engine(SEM and SEO)

● SEM (listing ads) & SEO (Search Engine Optimization) specialists develop and execute strategies by making the most of cutting-edge ad technologies on major media such as Google, Yahoo!, and Amazon.

Utilizing psychology, Gorilla develops creatives logically

Effectively validates theperformanceof creativesusing statistics

Ensures high-speedPDCA cycle using statistics

Media PlanningCommunicationStrategy Operation Analysis Optimization

Com

munication Strategy

Developm

ent to Operation

Performance Verification

to Optim

ization

App Marketing

Chat Ads

O2O Marketing

Display AdsData Feed Marketing

SEM

Social Ads

Data Analysis

Ad Creative

Ad Technology

Comprehensive Solution Leveraging the Cutting-Edge Technology

Diagnoses and improvesLP based on its unique assessment criteria.

Develops appealing ads based on users'voices posted on SNS

Ad creative methodoptimized for mediacharacteristics

Marketing Solutions Implementation Services

Solve clients' business challenges, regardless of industry or scale

● Select and propose the best solution for each client's specific challenges from a variety of service offerings that include MX, CXM, and CRM. Our experienced staff help clients implement solutions.- Implement marketing solutions

Support clients to design and implement "Salesforce Marketing Cloud" and "Adobe Marketing Cloud" that enable marketing automation and cross-channel campaign management

- Implement CMSBased on clients' business scale, needs and operations, we propose, implement, build, and operate the best CMS as a packaged service.

Website Development Services

Support developing website and systems to maximize performance

● Plan, design and create page flow and content optimum for clients' business requirements, leveraging our diverse know-how and the extensive proven record of developing websites for over 600 companies every year

● Develop websites that are compatible with variety of devices with different screen sizes while balancing usability and operational efficiency

Website Operations and Improvement Services

Deliver highly cost-effective operations and visualize challenges

● Build the best operational scheme for each client by combining onsite, nearshore, offshore and outsourcing to streamline operations whilst reducing costs- Operations consulting- Center operations

● Conduct research and analysis in order to improve user experience. Our experts in building and operating websites carry out analysis from client's perspective.- Research and analyze client's current operations - Develop customer journey map- Heuristic analysis- Competitor research and analysis- Log analysis

Website / Platform Development & Operations

Deliver the best channel and experience to clients through operating a PDCA cycle at one stop

Digital Integration ServicesWith the largest service framework in Japan, transcosmos offers a total solution for clients to solve business challenges they face. Leveraging our know-how acquired through serving over 600 clients annually, transcosmos delivers effective and competitive digital marketing services.

● Research and analysis● Clarify challenges● Develop communication strategy● Develop website strategy● Develop system strategy

● Make concept● Planning● Define requirements● Design website● Design system● Coding ● Programming● Verification● Apps development

● Develop and use guideline● Develop and apply operational design● Renew website● Maintain and update system● Tablet solutions

● Website analysis● Collect and analyze log● Verify total performance● Develop website improvement plan● Develop operation improvement plan Tokyo

Sapporo

Nagoya

Tianjin

Okinawa

ManilaJakarta Ho Chi Minh

OsakaFukuoka

Contracted production basesOnsite production bases

Develop Strategy

Verif

icat

ion

Tablet Solutions ServicesDigitalize operations to improve productivity and avoid risk

● Electronic applications from tablet- Ensures highly secure environment, even used for credit card applications- 7 days a week support center available- Receive purchase order for tablet

Development

Operation

Multi device compatibility

1 31 2

Marketing and Promotion Support Services

Provide comprehensive support ranging from promotion planning to performance evaluation

● Deliver highly sophisticated operations services by utilizing Facebook insights. Our "social gear Ads+" delivers and optimizes Facebook ads for clients

● The social listening capabilities of "Sprinklr," an integrated social management platform, improves Twitter ad operations by collecting and analyzing Twitter data

Social Media

transcosmos experts in various service domains that include consulting, planning & creation, marketing promotion, operation & monitoring and research & analysis work as a team to help clients make the most of social media.

Social Media ServicesMaximizing the value of social media

Sales Expansion

Sales Expansion

ConsultingContent PlanningCreation

& Operation

MarketingPromotion

Active Communication

&Review

Monitoring

Research&

Analysis

Social MediaServices

Initial development designOperational design

Social analysis deskAd-hoc analysis

Create basic contentManage various social media accountsLink with owned media

Social media adsCreate campaignsInitiatives to build engagement

CommunicationMonitoring and reportingCompetitor & VOC analysis

Comprehensive service for LINEProvide comprehensive service for LINE ranging from opening and operating LINE official accounts, customer support to CRM strategy

Optimize Facebook and Instagram ads operation through leveraging "social gear Ads+," the PR management system

Research and Analysis ServicesAnalyze big data and leverage the findings for marketing

● Design rules for collecting Voice Of Customer (VOC) data from social media and perform text mining

● Mine customer and POS data, analyze websites and SNS access logs, perform text mining on VOC as needed, and integrate the results

● Report the results of analysis and encourage clients to utilize the findings and the PDCA model for future improvements

Active Communication andReview Monitoring

Operate content to build close communication with fans

● Our dedicated facilitators post information that include selling points to boost fan engagement

● Collect keywords on Twitter, actively communicate with fans and expand the power of positive word-of-mouth

● Provide graphic reports by benchmarking the clients' performance against competitors

Content Creation and Operations Services

Content planning, creation, and operations services

● Effectively deliver valuable information on social media by writing attractive content that maximizes the power of social media accounts whilst offering the optimum creative content for each media. Plan, create, and operate content according to the needs of clients.

Consulting ServicesCreate total solutions to leverage social media

● Support clients in opening various media accounts, designing communication strategy and developing documents and guidelines to help clients meet their objectives in social media. Propose, execute and evaluate the performance of social media marketing plans that are aimed at expanding client's fan base, all in one go

LINE

Friends Good Friends Real Friends Best FriendsOthers

LINE

Increase friends!

Open official account

Convert friends to fans!

One-to-one communication

LINE

Send valuable information to friends!

Connect Business DB with friend's LINE accountSend segmented coupons and recommendations

Business DB

Customer data + LINE

Deepen and grow friendship!

Send sponsored stickersRun gift campaignMembership registration to business's smartphone website

LINE

Messaging

API100

Propose total solutions to leverage LINE-based services

Integrated Services for LINEtranscosmos helps clients communicate with their customers through operating LINE official accounts and running LINE-based marketing promotions by leveraging all available LINE solutions. We offer extensive LINE-based services ranging from customer support to one-to-one marketing.

LINE Official Account Opening and Operations Services

Top performing LINE agency

● Plan content and design delivery scheme to meet clients' objectives such as increasing sales and boosting customer engagement

● Offer comprehensive support for operating a LINE account such as developing creatives like rich messages and rich menus, and developing analytics reports

LINE Ads PlatformCreate customer touchpoint via LINE programmatic advertising

● Develop an effective and efficient ad operations method and propose ad menu and plans that are tailored to each client's strategy to reach customers

● Maximize ad performance by utilizing our proven record in developing and testing infeed creatives

LINE Sponsored Stickers and Direct Stickers Services

Improve corporate image and win fans

● Our dedicated LINE sticker design team has an extensive record creating various popular stickers

● Develop attractive and simple stickers by focusing on standstill and moving of character designs whilst considering actual situations where stickers are used, and analyzing user mindset

● Original character design service is also available

DEC Connect

Deliver one-to-one marketing by connecting various media, tools, and databases

● Deliver simple, clear and customer-centric communication by combining bot auto-reply and operator services on LINE talk

● Deliver recommendations and coupons tailored to each customer based on their LINE friend profile

● Realize highly personalized customer communication by connecting clients' systems with LINE

Joint venture between transcosmos, LINE and salesforce.com● In collaboration with Salesforce-related services, the company

offers diverse solutions and services that build a better and stronger relationship between businesses and users through leveraging LINE's platform user base and transcosmos's sales and development capabilities.

"LINE WORKS – LINE for Business –" ServicesSupport businesses' internal communication

● Enable businesses to use LINE, the everyday communication channel, for their internal communication in a secure environment

● Offer end-to-end support ranging from implementing the service to managing mobile devices

Customer support services via LINEBoost customer satisfaction

● AI automatically replies to customer inquiries on LINE talk, using a pre-developed knowledge base

● Serving customers when necessary, using stickers and emoji, our operators make customers highly satisfied

● Seamlessly connect call and LINE, and offer customer support services via the optimum channel that meets customer needs

For two years running, certified as a "Diamond" partner, the highest certification in the "LINE Account Connect" category under the "LINE Biz-Solutions Partner Program," a program by which LINE certifies sales and development partners of LINE enterprise services.

LINE Ads Platform (LINE’s programmatic advertising platform)

DEC Connect (transcosmos proprietary API integration platform)

LINE Account Connect (LINE official account, LINE promotion stickers, etc.)

Offer initiatives that best match clients' objectives such as branding, boosting brand awareness, and sales promotion.

Shibuya Social Media Center

1 4 1 5

Make the most of omni-channel

Platforms that connect online and offline

Omni-channel integrated platforms "Gotcha!mall" & "Quick Ticket"

Sales Expansion

Sales Expansion

Grow fan base and improve revenue by integrating, analyzing and utilizing big data

Analytics and Consulting Services

Research & Analytics and Consulting

transcosmos consultants and data scientists integrate big data collected via every customer touchpoint and perform research and analysis as well as implement solutions. Based on the results, we help clients grow fan bases and improve revenue by developing marketing initiatives, boosting contact center customer satisfaction as well as improving contact center operations.

Research and Analytics Services

Solve CRM and marketing related challenges by utilizing Big Data

● Plan and execute the optimum research and analysis per each objective and challenge

● Support implementation and utilization of the representative research and analysis tools

- Research on product & service recognition level and U & A (Usage and Attitude)

- Digital content access analysis and usability survey - Promotion & campaign performance evaluation- Customer satisfaction (CS) and Net Promotor Score

(NPS) survey- Call monitoring and mystery call- Customer segmentation (RFM, cluster analysis, etc.)- Prediction model development (decision tree, logistics

regression, etc.)- VOC analysis (call reason analysis, KPI variation factor

analysis, etc.)

- Survey (postal mail, call, website, round table, visits, etc.)- Interview and behavior monitoring - MROC and insight community (build and operate internal

monitoring process) - Access log and website traff ic f low analysis (website,

smartphone, censor, etc.)- Desk research and heuristic analysis- Data mining and text mining- Social listening- Global research

● Offer one-stop services for various types of data and methods

100% subsidiary specializes in research and analysis

● transcosmos analytics overviewOver 60 consultants and data scientists collect and analyze various data. The company supports improving customer satisfaction and expanding sales, through combining its extensive know-how on data with the latest IT.

● Books by transcosmos analytics

"DataRobot," an automated machine learning platformThe world's most advanced enterprise automated machine learning platform

● DataRobot is the world's most advanced automated machine learning platform developed by the world's leading data scientists. Its AI automatically searches through millions of combinations of advanced machine learning algorithms and builds the best predictive models for users regardless of their skill-level and machine learning experience. Ultimately, it helps users increase speed of analysis whilst reducing costs. Its built-in features offer the deepest insights and a whole new understanding of analysis results. Users can also deploy the predictive models to systems via API.

Prepare your dataset Drag and drop Automatically build and evaluate 100s

of models Deploy top models Make predictions

and get insights

Data source

DataRobotDan DonSCOAF 0.8004

An "e-ticketing service" that builds smart stadium via LINE

Gotcha!mall, a shopping-mall style platform matches up consumers with stores and brands with the power of technology, invites consumers to stores via smartphones, and promotes them to shop and dine out.

A platform which connects consumers with stores and brands.

Gotcha!mall3 d i s t i n c t i ve f e a t u r e s

Provides an easy-to-use touchpoint where non-regular customers keepcoming back regularly.Having a diverse store network provides non-regular customers with touchpoints.

1

Considering the needs and wishes of each individual consumer, Gotcha!mall motivates everyone to shop actively.Artificial Intelligence analyzes each individual's various behavioral data and delivers incentives that best match each user's specific attributes and situation.

2

Gotcha!mall incentive-based pricing (pay-per-sale) is linked to store sales and profits.No initial or fixed monthly payments. Stores & brands can execute effective and economical sales promotions continuously. What's more, they can control their total expense budget by setting the number of winning capsules.

3

Maximize

R O IWith the power of AI and

proprietary algorithms Acquire newcustomers

Increase unitpurchase price

Boost visit frequency

Select a Gotcha from various stores.

Get a coupon!! Now, go to the store!! Use the coupon

at the store.

SELECT

Play one Gotcha with one free coin.

Player will see a Gotcha animation…and

PLAYGET

ACTION

24H

SALE SALE

FOOD

Algorithm Platform for Shopping

Delivers active and "Gotcha (got you)!"shopping experiences.

Proprietary algorithms motivate each individual consumer to shop.

Consumer

Active Accessmarketing approach

Pull advertising

Push advertisingGenerate

Sales

＆ Nurture

CustomersStore

Branda traditional marketingapproach

Match up by the power of technology

AI

The world's most simple, user-friendly e-ticketing service that enables users to "issue tickets via LINE and enter a stadium with an e-stamp". Just connect an existing ticketing system with Quick Ticket via an API to implement the service. Quick Ticket also offers various smart stadium solutions that let stadium visitors enjoy new game experiences by enabling real-time communication with visitors.

Quick Ticket

LINE

Playdata.

1000High scores

pt

Easy to implement with existing ticketing system.Simple and easy to implement, just connect with the existing ticketing system via an API and add "Receive via LINE" to ticket delivery options.

1

Easy to receive & prevent illegal resale.Users can receive and issue their tickets via LINE and emails very easily. Without any special apps, the service prevents illegal resale of tickets.

2

Able to use together with paper-based tickets. Easy to welcome visitors at event sites.No special equipment or lane required to accept e-stamp users. Easy to use the service with a low workload at event sites.

3

Enables continuous communication with event visitors.Quick Ticket enables clients to connect with visitors via LINE and other channels, and so, they can execute various CRM initiatives such as share information on programs that are available in and outside the event, promote revisits, and attract visitors to shop items.* transcosmos will propose related solutions together with this service.

4

Send the ticket to a friend.

Playvideo.

Fooddelivery

Digitalcontent

Coupon Lottery

￥100

STADIUMSTADIUM

4 d i s t i n c t i ve f e a t u r e s

Issue a ticket via LINE.

１

Enter the stadium by showing e-stamp.

２

Enjoy special services via chat.

4

Share experience with friends after the event.Share experience with friends after the event.

５

Expand event experience with the use of digital.

3

* Client:Saitama Seibu Lions

Sales Expansion

Sales Expansion

1 6 1 7

Clients

Company B

Company A

Company C

Consumers

Delivers superiorand attractive

Japanese productsto global market

transcosmos named FIVE STAR SERVICE PROVIDER by TMALL, the largest online marketplace in China, for its superior e-commerce operations

High Performance Award -- eBay Korea

E-Commerce One-Stop

E-Commerce One-Stop Center

transcosmos realizes seamless communication in operational processes and improves "Operational Excellence" through centralizing e-commerce operational functions in One-Stop Center. We execute "Real-Time Marketing" to streamline sales and marketing processes toexpand clients' sales in this dynamic market while rapidly improving operational processes from consumers' perspective to optimize "Customer Experience"

Strength of One-Stop Center ： Operational Excellence

Global E-Commerce One-Stop Services

Photo Shooting Area

E-Commerce WebsiteDevelopment & Operation Area

Customer Care Area

Research & Analysis Area

Web Promotion Area

Order Taking & InventoryManagement Area

Merchandise Sorting& Storage Area

MerchandiseReceiving Area

Picking & Packing Area

Shipping Area

Gift Packaging

Area

MerchandiseShipment

MerchandiseMeasuring

Area

ReturnedMerchandiseStorage Area

Receipt ofMerchandise

Japan

Kita-Kashiwa E-Commerce One-Stop Center

U.S. E U

Sourcing SalesOperation

transcosmos supports our clients' overseas business development

Global E-Commerce One-Stop Servicestranscosmos provides e-commerce one-stop services ranging from sourcing, to operations, to sales in 48 countries including Japan, Europe, the United States, China, Taiwan, South Korea, ASEAN and Latin American countries according to the clients' e-commerce and brand strategy.

E-commerce shopping mall– the home of masterpieces –

E-commerce website for Sake DeliversJapanese drinks around the globe

Japan

Number of members: 10 millionJapan's e-commerce mail order website

A digital native apparel brandfrom the West Coast

A cross-border e-commerce website - A gem for Japanese character items -

Brazil Mexico Argentina

Major e-commerce retailers in ASEANSingapore

ThailandThailand's major e-commerce retailers

China's largest apparel e-commerce support company

ChinaCross-border e-commerce websites

targeting Chinese market

China's major e-commerce retailer

China's largest e-commerce mall

Taiwan

Taiwan's leading e-commerce retailer

Malaysia

Malaysia's leading e-commerce retailer A leading South Korean general e-commerce shopping mall

South Korea's largest e-commerce mallSouth Korea

IndonesiaE-commerce subsidiary in Indonesia

Argentina

Chile

Colombia

MexicoBrazil

Latin America's largeste-commerce marketplace

Mexico and Brazil's leading e-commerce retailer

Indonesia's leading online marketplace

1 91 8

Sales Expansion

Sales Expansion

シンガポール大手 ECリテーラー

E-Commerce One-StopService Coverage

Asia

LatinAmerica

Europe

Japan China South Korea Taiwan Indonesia Thailand Philippines Vietnam Singapore Malaysia India

North America U.S. Canada

UK Germany France SpainItaly Holland Sweden DenmarkFinland Norway Switzerland PolandBelgium Austria Greece PortugalIreland Romania Hungary LuxembourgBulgaria Slovenia Lithuania LatviaEstonia Cyprus Malta Slovakia Czech Republic Croatia

Brazil Mexico Argentina Colombia Chile

Global E-Commerce One-Stop NetworkWe secure sales space in major e-commerce malls, websites, and retailers around the world by aggressively partnering with and investing in players focusing on the growing e-commerce market. transcosmos provides clients' products and services in 48 countries around the globe through closely working together with prominent local e-commerce outsourcing companies.

A leading fintech player offers paymentplatform including mobile POS terminalsand mobile wallets for retail and logistics

companies in Asian countries

Delivers effective omni-channel marketing solutions such as ads, coupons, loyalty

points, and chat by leveraging payment data

Sells and operates Facebook and Instagram ads around the globe

Optimizes Facebook ads / Instagram ads utilizing "social gear Ads+," the ads management service

Delivers "Gotcha!mall," a platform whichconnects consumers with stores and brands,

in Japan and ASEAN

Using a capsule toy gimmick (mini vending machine), drives consumers' "store visits,

purchases, and re-visits" via their smartphones

U.S.

The leading e-commerceone-stop services company in Europe and the United States

A US-based digital agency specializing in e-commerce

Sweden

European e-commercesystem solutions company

Argentina

ChileColombia

BrazilMexico

Latin America'slargest e-commerce

marketplace

Latin America'se-commerce one-stop

services company

Mexico and Brazil'sleading e-commerce retailer

E-commerce shopping mall- the home of masterpieces -

Japan

E-commerce website for SakeDelivers Japanese drinks around

the globe

Number of members: 10 millionJapan's e-commerce mail order website

A cross-border e-commerce website - A gem for Japanese character items -

A digital native apparel brandfrom the West Coast

South Korea's largest e-commerce mall

South Korea

China

Wholesales and distribution companytargeting major Chinese e-commerce retailers

China's largest apparele-commerce support company

China's leading digital agency

China's largest e-commerce mall

Cross-border e-commercewebsites targeting Chinese market

China's major e-commerce retailers

Thailand's major e-commerce retailers

Thailand

A leading South Korean general e-commerce shopping mall

Malaysia's leading e-commerce retailer

Malaysia

Singapore's majore-commerce retailers

Delivers superior andattractive Japanese products

to global market

Singapore

Taiwan

Taiwan’s leading e-commerce retailer

Indonesia

E-commerce subsidiaryin Indonesia

Indonesia's leading online marketplace

Delivers superior Japanese Sake to consumers in Japan and abroad

E-Commerce Website for Sake Delivers Japanese Drinks Around the Globe

A cross-border e-commerce website delivering Japanese character items to fans around the globe

A cross-border e-commerce website - A gem for Japanese character items -

Japan's E-Commerce Mail Order Website

Sells clients' products via mail-order and e-commerce to its 8.5 million members

E-commerce shopping mall – the home of masterpieces –

Sells attractive Japan-themed products only available here

Sell on transcosmos'sCross-BorderE-Commerce

Websites

Sell ontranscosmos's

Local E-CommerceWebsites

Sell on Local E-Commerce Malls /

Sell on Clients' Local E-CommerceWebsites

transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment

transcosmos sells clients' products via our e-commerce channels such as "Nihon Chokuhan," "Fujimaki Department Store," "Saketora" and "Geek Jack," in addition to providing one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment.

For the Japanese Market

Sales Expansion

Sales Expansion

2 0 2 1

Global E-Commerce Platform Provided by the transcosmos Group

Global E-Commerce One-Stop Services(Per Country / Region) Selection of One-Stop E-Commerce Services optimized for each country's e-commerce market. Each client can select from diverse e-commerce business strategies to fit its needs such as entering e-commerce market by itself, executing cross-border e-commerce business from Japan or commissioned sales through transcosmos's e-commerce channels.

transcosmos Provides E-Commerce One-Stop

Services

transcosmos Distributes & Sells Clients'

Products via our E-Commerce Channels

Sell on Local E-Commerce Malls /Sell on Clients' Local

E-Commerce Websites

Sell on transcosmos's Cross-Border E-Commerce Websites

CrossBorder

Local

Sell on transcosmos's Local E-Commerce Websites

Local

Sell on Local Retailers'Websites via transcosmos's

Wholesales / Distribution Channels

Local

Local

CrossBorder

Local

Consum

ersC

onsumers

Clients' Products

Clients' Products

transcosmos's eCommerce HUB is an integrated e-commerce platform that is filled with over 50 years of IT outsourcing operational excellence. eCommerce HUB seamlessly links the systems required for e-commerce business at real-time. Moreover, the platform satisfies clients' diverse needs by closely integrating logistics, payment, advertising, and all other essential services.

Integrated E-Commerce Platform transcosmos eCommerce HUB

Japan

Major Achievements in Japan

NASDAQ-listed PFSweb is a leading company in the U.S. e-commerce one-stop services industry. PFSweb delivers e-commerce solutions via various global standard e-commerce platforms that include Salesforce Commerce Cloud (former Demandware), Oracle Commerce, Magento, SAP hybris, and IBM WebSphere Commerce.

Headquartered in San Diego, U.S., Digital Operative is a digital agency specializing in e-commerce. Being a certified partner, Digital Operative excels in website development on these e-commerce platforms - Shopify / Shopify Plus and Magento. Digital Operative also offers content improvement services like A/B testing and conversion optimization solutions.

As an e-commerce support company specializing in developing e-commerce solutions, VAIMO was named as the leading e-commerce solutions partner in the EMEA region by Magento. With its of f ices in Sweden, the United Kingdom, and South Africa, VAIMO develops e-commerce systems for clients in Europe and the United States.

A US-based digital agencyspecializing in e-commerce

Digital Operative

A European e-commerce system solutions company

VAIMO

A leading e-commerce one-stop services company in Europe and the United States

PFSweb

WarehouseManagement System

Call TrackingSystem

Process Management System

Store FrontSystem

Marketing Automation System

Digital Apply System

Order Management System

E-mail marketingengine

Chatbot platform

Payment system

Global e-commerce shopping malls

* Amazon is a trademark of Amazon.com, Inc. or its affiliates

Global delivery network

Yamato Transport

BI and Analytic Tools

Social login

e-Ticketing system

Amazon*

Major Achievements in South Korea

For the ASEAN Marketstranscosmos supports clients' e-commerce business entry into ASEAN market, with strong partnerships with top players in the market and our know-how accumulated by the local subsidiaries in Thailand, Vietnam, the Philippines, Malaysia, and Indonesia.

transcosmos has been providing services in China for 20 years, accumulating vast experience with e-commerce operations for over 50 companies. Through strong partnerships with major Chinese businesses, we support clients' e-commerce business expansion considering Chinese culture and characteristics.Since its entry into Taiwan in 2016, transcosmos has been offering its e-commerce one-stop services to clients via various channels that include their own e-commerce websites, e-commerce shopping malls, and e-commerce retail stores.

transcosmos Group's E-Commerce Outsourcing Companies

China Taiwan

ASEAN

For the Chinese and Taiwanese Markets

2 32 2

China's largest apparel e-commerce support companyOffers O2O initiatives by connecting online store with brick-and-mortars

China's top 3 media buying digital agency

Thailand, Vietnam, Philippines, Malaysia, Singapore and India

Sales Expansion

Sales Expansion

Local

For the South Korean Marketstranscosmos has been providing contact center, direct mail, and field service including E-Commerce One-Stop Services to over 200 major companies in South Korea for 14 years. Now, we are the largest independent BPO vendor in South Korea.

South Korea

Consum

ers

Clients' Products

Clients' Products

Local

Sell on Local Retailers' Websites via transcosmos's

Wholesales / Distribution Channels

China's Leading Wholesale and Distribution Company for E-Commerce Retailers

Distribute our clients' products, focusing on c osmet i c s , to e - c ommerc e re ta i l e r s including JD.com, JUMEI, vip.com, and Amazon.cn

Consum

ers

Clients' Products

Consum

ers

CrossBorder

Sell ontranscosmos'sCross-Border

E-Commerce Websites

Sell on transcosmos's Cross-Border E-Commerce Websites

Cross-border sales of clients' products to the Chinese and Taiwanese market

Local

Sell on LocalE-Commerce Malls /

Sell on Clients' Local E-Commerce

Websites

China's Largest E-Commerce Malltranscosmos named FIVE STAR SERVICE PROVIDER by TMALL as e-commerce operations service provider, recognized for its superior service capability and collective strength. transcosmos is the one and only Japanese company which won five starts

transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment

transcosmos has received "High Performance Award" from eBay Korea, operating company of Gmarket, for our contribution to overseas sales business for Gmarket, South Korea's largest online shopping mall

South Korea's Largest E-Commerce Mall

transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment

Sell on Local E-Commerce Malls /

Sell on Clients' Local E-Commerce

Websites

As an online master distributor in South Korea, transcosmos performs import wholesale business operations for DeAGOSTINI Japan. DeAGOSTINI Japan

Major Achievements in ASEAN

tw.mall.yahoo.com

shopping.pchome.com.tw

www.momoshop.com.tw

shopee.tw

Certified as a cross-border service provider of Lazada by TMALL

Major Achievements in China and Taiwan

インドネシアEC子会社

日本をはじめとする世界各国のお客様企業がもつ優良な商品をインドネシアの消費者へお届け

Sell on Local Retailers' Websites via transcosmos's

Wholesales / Distribution Channels

Local

E-commerce (online)

Brick and mortar stores (offline)

Marketing

Department stores Cosmetics stores Mass market retailers

Experimental Marketing Campaigns

SNS operations in English

Local

CrossBorder Cross-Border E-Commerce Website Targeting ASEAN Market

Cross-border sale of clients' products into ASEAN market

Sell ontranscosmos's

Local E-CommerceWebsites

Sell ontranscosmos'sCross-Border

E-Commerce Websites

E-commerce subsidiary in Indonesia

transcosmos Commerce delivers the excellent products of our clients in Japan and around the world into the hands of Indonesian consumers.

transcosmos helps brands boost their brand awareness and expand sales by merging online and offline marketing.

Sale of Panasonic eneloop on “Lazada” in ThailandSupported to launch a store on “TMALL" China's largest

e-commerce mall

Delivers Facebook / LINE ads for Taiwanese consumers

Major Achievements in China and Taiwan

www.mercadolibre.com www.amazon.com.mx

2 52 4

Sales Expansion

Sales Expansion

SupplierDomesticMarket

Cross-Border E-Commerce

Cross-border e-commerce market value was 1.3 trillion yen in FY 2017; in 2021, it is expected to be doubled to over 2.85 trillion yen (from "FY 2017 Market Research pertaining to Electronic Commerce Business" by Ministry of Economy, Trade and Industry). In addition, due to the popularity of internet and improvement of logistics infrastructure in ASEAN countries as China Plus One, the ASEAN market is expected to grow rapidly.

transcosmos's Cross-Border E-Commerce Channels for Japan, China, and the ASEAN Markets

t ranscosmos provides cross -border e-commerce websites for Japan, China, and the ASEAN market and sellshigh-quality products to local consumers.

● Unique sales approach, leveraging local subsidiaries' expertise in business practices in respective market　Understanding the local market, transcosmos sources products that meet local needs and executes effective branding & marketing

initiatives to expand sales.

● Pipeline with prominent local sales channels　Leveraging prominent local cross-border e-commerce sales channels as well as its own, transcosmos maximizes sales volume for

its clients.

● International logistics, leveraging E-Commerce One-Stop Center　transcosmos's E-Commerce One-Stop Center realizes the optimum international logistics for consumers around the globe, capitalizing on

its expertise in international logistics including customs, laws and regulations, delivery scheme, etc.

● Cross-border e-commerce business operations　Provides end-to-end services from e-commerce website development and operation, order management, customer support

to international logistics, capitalizing on its know-how on international e-commerce business operations.

Sales Agreement

SellerGlobalMarket

Production

Manufacture

Production Factory

Warehouse

ProductSales

Seller

Distribution Company

Warehouse

E-Commerce Website

Operations

Local Delivery

Cross-Border E-Commerce Sales Channels

Orders

Bonded Zone / Free Trade Zone

Free Trade Zone

Customs Office

Consumers

transcosmos's Cross-Border E-Commerce Business

Consum

ers

A European e-commerce system solutions company

U.S. E U

Services for Europe and the U.S. Markets

transcosmos provides support for clients' e-commerce business entry into Europe and the United States market with a strong partnership with PFSweb, the e-commerce one-stop services company which has operational experience with over 150 companies in Europe and in the United States and VAIMO, the e-commerce system solutions company with experience of designing e-commerce websites for over 400 companies.

Clients'

Products

Local Sell on Local E-Commerce Malls /Sell on Clients' Local E-Commerce Websites

transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment

transcosmos Group's E-Commerce Outsourcing Companies

A NASDAQ-l isted company offer ing e-commerce one-stop services in the United States. In addition to offering fulfillment and customer support services at their own warehouse, PFSweb delivers a wide range of services that include payment processing, e-commerce system development and sales promotions.

A digital agency specializing in e-commerce in the United States. Digital Operative is an certified solutions partner of Shopify Plus and Magento.

One of the Best E-Commerce One-Stop Services Companies in Europe and the United States

A Swedish e-commerce system solutions company with a track record of developing e-commerce website on "Magento," the global standard open e-commerce platform, for over 400 companies. The winner of 2015 EMEA (Europe, Middle East, and Africa) E-Commerce Partner Of The Year Award.

Argentina ChileColombiaBrazil Mexico

Major Achievements in Europe and the United States

Provides Comprehensive Support for VAIO® Brand PC to Enter the U.S. Market

Services for Latin America Markets

Major Achievements in Latin America

Clients' Products

Consum

ers

Latin America's E-Commerce One-Stop Companies

Sell on Local E-Commerce Malls /Sell on Clients' Local E-Commerce WebsitesLocal

Offers e-commerce one-stop services in Latin America, in addition to providing store opening support on Latin America's largest e-commerce retailers "Mercado Libre," "amazon.com.mx," and "amazon.com.br."

transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment

Japan to Global

Japan to China Japan to MalaysiaJapan to Thailand, Malaysia,

and SingaporeChina to ASEAN

A US-based digital agency specializing in e-commerce

www.amazon.com.br

2 72 6

Cost Optimization

transcosmos supports our clients' Cost Optimizationthrough our various outsourcing services.

Cost Optimization

Back-Office for Human Resources, Accounting, and Sales depts Ordering and SCMHousing & Construction Designing, Construction Back-Office and,BIM Implementation Support & OperationMachine Designing, Built-In Development, and Back-Office for Design & ProductionSupport Desk, System Operation & Maintenance, IoT, and Multi-device lifecycleContact CenterOffshore

Back-Office Services

SCM Back-Office ServicesBuilding Infrastructure Services

Engineering Services

IT Outsourcing Services

Contact Center ServicesOffshore Services

Service coverage

Planning&

Development

DigitalBPO

SalesLogistics

Production After-salesservice

Corporate

・Dealer management・Document solutions

・Sales back-office・Revenue management・Dealer management

・HR・Procurement・Accounting・Information systems・Helpdesk

・Design・Design back-office・Embedded development

・Production back-office・Construction back-office・BIM support

・Order processing ・Logistics management・A / R collections・Combined order processing

Supplier

Invoice Send Receive / Sort

Systemregister Check Approve /

Pay Store Analyze

Company

Store e-documents

Phase 1(Paper-based circulation)

Phase 3Commonalization

(Platform)Platform

Phase 2Standardization& Automation

(BPR / RPA / AI) Capture RPA

Convert to data

BPM

Digital data circulation

Store e-documents

Steps to fully utilize Digital BPO services (e.g. billing to payment process)

Bring digital transformation to your and your business partners' operations processes

Analyze existing business processes, categorize and standardize common tasks to the max, and ultimately build a new operations process.

Clarify decision-making criteria and identify regularities in order to conduct pattern analysis and generate algorithms. Automate optimized processes with the power of RPA and AI.

Using transcosmos's proven operational know-how, put together each client's common operations and build a platform. The shared platform helps clients maximize their performance.

Improve processes

Standardization

AutomateRPA/AI

PlatformsCommonalization

Key Point

Digital Transformation (for i l lust rat ions purpose only)

Digital PFRPA/AI

AnalogD

igital

Operations process

ManualRPA

Automate Automate Simplify

"Digital BPO ®" is a registered trademark of transcosmos inc. (Registration No. 5982695)

DigitalTechnology

RPA

AI

bot

BPM

Plat-form

EfficiencyTools

OperationsKnowledge

CenterEnvironment

Visualization /Analyzing /

BPR

Standar-dization

OperationalExcellence

DigitalBPO

Digital BPO® Digital BPO is our new services integrated digital technology into the existing high-level of human operations.

2 8 2 9

Cost Optimization

Cost Optimization

Full Outsourcing Services forOrder Fulfillment

Optimize order fulfillment center cost, quality, and productivity

● Review and optimize order fulfillment process ranging from processing incoming orders via various tools like EDI and FAX, to checking inventory, to managing delivery

● Optimize complete process by performing industry specific BPR● Develop operational scheme which does not rely on individual

skills by leveraging our unique operations support tool which is developed through our know-how built upon our extensive track record

Account Receivable CollectionServices

Support payment management ranging from invoicing, tocollection, to reconciliation

● Support clients in managing complex payment-related operations including acceptance inspection, invoicing, and collecting account receivables

● Ensure service quality by utilizing our operations support tool which visualizes the specific characteristics of each business partner whilst standardizing the process

Ordering and SCM

End-to-end support for SCM-related operations

SCM Back-Office Services

● Receive orders for delivery, transportation, shipping and storage, respond to delivery-related inquiries and manage delivery information

● With knowledge of the entire business process, develop required documents such as invoices and bill of lading, and optimize application procedures

Delivery Management and Trade Administration Outsourcing Services

From receiving and registering shipping and delivery orders,to managing warehouse and delivery data

● Prepare, build and maintain facilities and resources required for order fulf i l lment including IT equipment, network infrastructure, business application, and work area

● Our optimized standard order fulfillment process enables clients to shift to new environment swiftly

● Volume-based charge system optimizes operational cost

Integrated Order FulfillmentServices

Optimize costs by developing standardized order fulfillmentprocess and introducing volume-based charge system

Ordering Supply and Demand Adjustment Billing and Collection

● Process deliveries● Returns● Manage delivery & collection● Shipping instruction● Change master● Special shipment● Notify best-before date● Returned item processing● Process order forms● Cancellation● Payment management● Respond to inquiry, trouble shooting, system support

● Acceptance inspection & billing● Request for reissue● Revenue recognition● AR management● Develop sales statistics● Record AP● AP management● AP statistics● Respond to inquiry, trouble shooting, system support

SCM, Sales and Logistics Departments

ValuedClients

Distributors

Customers

● Enter order data● Receive EDI order● Correct EDI error● Confirm & manage delivery date● Change & cancel order● Negotiate with customers● Check & confirm inventory● Notify best-before date● Quotation● Estimate● Receive application● Check & register application● Respond to inquiry, trouble shooting, system support

● Stock & order● Inventory check● Adjust inventory● Placing orders● Respond to inquiry, trouble shooting, system support

Delivery Adjustment

Supplier

Factory

Leveraging our know-how on order fulfillment operations for various products, transcosmosdelivers highly productive, high quality back-office services including receiving orders,balancing supply and demand, arranging shipments, and collecting payments,via improving clients' complex operations that tend to rely on individual skills.

InsuranceNew Contract Payment & Screening

Back-Office for Human Resources, Accounting, and Sales depts

Optimize operations cost by improving clients' indirect operations processes

transcosmos helps clients shift their resources from indirect operations to direct operationsthrough optimizing processes and costs of various indirect operations including those incritical functions.

Back-Office Services

Corporate Back-Office ServicesOptimize process and cost of mission-critical tasks

● Provide comprehensive back-office support for corporate functions such as accounting, human resources, and Procurement departments

● Optimize cost by leveraging shared services and offshore and nearshore BPO centers

● Realize further cost reduction in clients' subsidiaries and shared departments

● Support ID verifications and system registration for obtaining "My Number" under secure environment

Sales Back-Office Services

Wide range of support for incidental / indirect operations of marketing and sales activities

● Provide comprehensive back-off ice support for sales related tasks

● Conduct BPR and identify focus tasks for sales department. Drive shifting time and efforts from indirect tasks to making proposals and closing deals

● Provide comprehensive support for sales and back-office tasks for stores, dealers, and franchises

● Centralize support desk and improve convenience for the customers

● In the social security business area, we support policyholders in obtaining "My Number" under a secure environment

Document Solution Services

Efficiently support creating various documents under a secure environment

● Services for insurance industryProvide comprehensive back-office support for signing new contracts, maintaining registered data and collecting payments Provide high quality, affordable services to digitalize medical cert i f icates and medical check-up forms by ut i l iz ing clients' system

● Services for credit cards, credit sales, and leasing industryOur dedicated team supports end-to-end process from appl icat ion ( including credi t and error checking) to cancellation with a short delivery time by util izing our operational system, which is built on our proven know-how

● Services for distribution industry and new businessesProvide comprehensive back-office support for registration and data maintenance* process for loyalty membership cards and new power providers

* Data maintenance: Procedures to update registered information such as name, address, and bank account, during the contract term

Sales

Sales Confirmation

Brand Management

DealershipManagement

Accounting

Information Systems

Human Resources

Corporate B

ack-Office

Sales Back-O

ffice

Procurement

Client

SourcingManagement

Payment

Order Management

Outsourcing Management

Production Management

Product Management

Payment Management

Payroll

PurchasingManagement

Application Management

CustomerSupport

Document Solution

3 0 3 1

Cost Optimization

Cost Optimization

Machine Designing, Built-In Development and Back-Office for Design & Production

End-to-end support ranging from product designing and development,to all related operations

transcosmos provides diverse support services for clients in the manufacturing industry,including design, development, manufacturing, and customer service by leveraging ourknow-how in design built upon a proven record. Ultimately, we help clients boost theircompetitiveness in the global market.

Engineering Services

Design ServicesSupport visualizing various processes for product design

● Provide contracted design services for derived models and variations of each model

● Provide wide range of services from design, to analysis, to assessment for press molding and resin parts

● Support designing various design data (3-dimensional modeling, 2-dimensional drawing)

Built-In Development ServicesProvide flexible and stable development framework

● Support design development, operation check and functional testing and verification in built-in development business area

● Guarantee customer's quality requirements by setting up operational framework which supports development process model for automobile industry and is in compliance with functional safety standards

Back-Office Services for Design and Production

Optimize process and cost

● Support obtaining various cert i f ications required for manufacturing business

● Support improving productivity by collecting, accumulating, analyzing and leveraging information scattered around various departments

● Outsourcing service for design associated tasks such as developing technical documents, various standards and manuals, leveraging our centers in Japan and abroad

Reform Area

Execution

Strategy

Operation Area

● Front-loading● Concurrent engineering● Quality & Environmental certification● Centralized information management & Traceability

● Brand strategy● Technology strategy● Product concept● New technology development

● Project management● Technical document● System & Product verification● CAD & PLM operation and maintenance

● Blanket product development contract● Mechanical design & Build-in development● 3D model, drawing and analysis● Coding

Creative Area

Visualization Area

ProductProcess

Back-O

ffice for Design and Production

ManufacturingIndustry

Design &

Built-In D

evelopment

Engineering IT Services

Support effective use of essential IT tools for product development

● Support implementing and operating PLM to centralize information● Provide training and support for various engineering tools

including CAD and PDM● Support building and operating system infrastructure to

streamline design tasks

Housing & Construction Designing, Construction Back-Office, and BIM Implementation Support & Operation

Deliver one-stop support for end-to-end process ranging from planning tofollow-up after sales

Building Infrastructure Servicestranscosmos offers extensive, end-to-end outsourcing services ranging from sales to follow-up after sales for clients in the housing, facility, construction, and electric power industries.

Services for Housing IndustryOffer platform which supports high performance-homes

● Comprehensive support ranging from basic design, to detailed design, to production design

● Respond to owners' inquiries whilst ensuring safety to enable clients to focus on their core business

● Develop system infrastructure including business systems and building component DB

● For builders, deliver platform services that specialize in calculating energy savings, developing various housing performance applications and creating structural designs

Services for BuildingEquipment Industry

Support extensive processes in the buildingequipment industry

● Develop proposal and estimation for products and respond to inquiries from wholesalers

● Comprehensive support ranging from basic design, detailed design to production design

● Convert product design data to 3D production data● Create various functional design data to build BIM objects for

construction products

Services for Construction Industry

IT+BPO services offer extensive support ranging from design to construction

● Innovate and streamline operations for designing and construction

● One-stop support for business process transformation with BIM

● A mix of various tablet solutions and construction back-office services enable clients to boost productivity at the construction site as well as to focus on their core business

Optimize operations in electric power andtelecommunications industry

● Offer designing and construction back-office services for FTTH, wireless networks, electricity and pipeline facilities

● Organize and improve operations whilst optimizing operational costs by leveraging our BPO centers

● The services include tasks in system infrastructure area, such as developing original tools including building family and functions

Services for Electric Power andTelecommunications Industry

Design support・Pre-contract basic plan, perspective and house exterior plan ・Detailed design plan after contract・Count components and create a working budget ・Various back-office services for renovation, etc.

Platform for energy saving calculation and nonstructural design・Building envelope calculation・Primary energy consumption calculation・Various housing performance applications and BELS application support・Quantity calculation, structural calculation, structure drawing etc.

Design support・Basic design drawing and implementation design drawing・Working drawings and as-built drawings ・Preliminary estimate and production estimate・Strength calculation report and component cost estimate・3D modeling of components, etc.

Sales back-office・Estimates (residential and non-residential)・Perspectives and presentation boards・Product inquiries, etc.

BIM・Object functional design・Object weight-saving・Object construction, etc.

BIM・Implementation assessment・Design modeling・Data extraction and integration ・Construction modeling・Construction process simulation・Tool training・Software support desk・Application development support, etc.

Design construction back-office・FTTH, wireless networks, electricity and pipeline facilities・Relocation construction design・Trunk cable design operations ・Various applications・As-built drawings ・Construction process management ・Construction component ordering・Process management system operation・Wiring diagram system registration・GIS facility information management・System helpdesk, etc.

Construction back-office

・Preparation of various applications ・Construction planning back-office ・Vendor information management (vendor information on inspected completed work quality) ・Labor safety documents ・Construction photo documentation ・Various tablet solutions, etc.

Housing Building Equipment Construction Electric Power and Telecommunications

3 33 2

Cost Optimization

Cost Optimization

Contact Center

Deliver contact center services that optimize and maximizethe value of customer experience

As customer behavior and mindset continue to diversify, customer services at contact centers become ever more critical. transcosmos helps clients build and operate strategic contact centers that support dialogue with their customers via various communication channels.

Contact Center Services

Customer support services via LINESeamlessly connects call to LINE

● Enable users to make a free call with just one click (on a button or link) on "LINE" or company websites, which will automatically connect them to IP phones.

● IVR (Interactive Voice Response) or operators will send messages to users' LINE accounts and invite them to "LINE" chat support based on their mobile numbers.

● Delivers a call-chat hybrid customer support service via "LINE".

Global Contact Center Services

Provide services in China, South Korea, ASEAN, Europe and the U.S.

● Provide high quality contact center services across the globe by utilizing our accumulated know-how

● Support 23 languages with 75 bases and 32,000 workstations in Japan and abroad

● Provide multi-language contact center services for increasing foreign visitors to Japan by leveraging bases in Japan and abroad

Digital Communication ServicesSupport diversified channels

● Offer non-voice services for smartphone users on top of traditional contact center services to support diverse, essential channels

● Chat operators and chat-bots offer non-voice services● Help clients increase sales and boost customer satisfaction

Contact Center Consulting Services

Support designing contact centers that meet the business objectives

● Visualize contact center's missions and identify challenges● Rebuild and create ideal contact centers by developing

improvement plans● Develop and apply quality management criteria and the cycle

Platform Services

Support implementation and operation of communication channels

● A cloud-based service centrally manages customer inquiries received via every possible channel. The platform has an ability to work with cutting-edge technologies that include voice recognition, bot and AI.

Security ServicesHelp clients protect their valuable assets from cyber attacks

● Based on vulnerability diagnosis, assessment, and analysis, propose countermeasures according to clients' needs

● Detect alerts at an early phase via real time monitoring, and solve issues immediately

● Offer training to prevent ever diversifying targeted attack email

● Offer an early alert report on unprecedented cyber attacks

Support Desk, System Operation & Maintenance, IoT, and Multi-device lifecycle

Support business's digitalization at optimum costs with our one-stop servicesranging from implementation to utilization of IT and systems

Leveraging our know-how built upon our extensive service record, transcosmos offerscomprehensive support from the best service base for each client to help themstrengthen their competitiveness by utilizing IT.

IT Outsourcing Services

Provide the optimum helpdesk which matches with business

● Provide wide-ranging support from implementation planning and training for business operation system and ERP to helpdesk services

● Propose effective solutions based on our business expertise, fully understanding the context of the inquiries coming from agents and dealerships

● Provide the optimum support for each industry and business from the user's perspective

● Provide multi-language, 24/7 service by combining onsite and centers

System Operation and Maintenance Services

Improve business efficiency by providing support from user's perspective with fully understanding the business

● Detect early signs of defects and failures by daily monitoring and data analysis

● The services include monitoring, performing primary isolation when failure is detected, troubleshooting and onsite support, under various environments such us on-premises and cloud

● Prevent operational errors and improve operational efficiency by standardizing monitoring process and implementing automation tools

● Provide 24/7 services by combining onsite and centers

Support Desk Services

Offer ever increasing devices effectively and securely

● One-stop services ranging from procurement, to kitting, to operations management for multiple devices including PC, tablet, smartphone, and more

● Manage assets, configuration information, and critical information to ensure security, along with device information

● Support time-consuming operations such as developing master image, verification after OS and application updates, etc.

Lifecycle Services for Multi-Devices

Devices (Server, PC, smartphone, tablet, IoT device)

Infrastructure(Firewall, load balancer, server, network, OS, database)

Packaged Application & Business Application

CostCalculation

FinancialAccounting

HRManagement

PayrollManagement

LaborManagement

CustomerManagement

DealerManagement

・・・ SalesManagement

Order TakingManagement

ProductionManagement

PurchaseManagement

OrderManagement

AssetManagement

InventoryManagement

LogisticsManagement

Planning

・Current status survey・IT strategy planning・Execution planning

Designing

・Business process design・Application designing・Operations designing・Infrastructure designing

Development

・Application Development・Infrastructure development・Systems Inspection・Operations Inspection

Maintenance

・Application maintenance・Infrastructure maintenance・Infrastructure update

Operations

・Application monitoring・Infrastructure monitoring・SOC operations・Infrastructure operations

Support desk

・Inquiries・Receive applications・Kitting・Asset management & configuration management

®

transcosmos

TEL

®

DB

®®®

Voice recognition

BI

bot

Special Option

DMP

VOC

Quality management

AI

WFM

Channel options

Wait time

Switch to smartphone

FAQ

IVR

CTI

Call recording

Reporting

Inbound

Outbound

Contact history

FAQ

Users

Data analysis

Non-voice support

Onsite Centers

Chat, SMS, Email,and Support page

Cloud-based

Clients

Services

Consulting

Inbound

Outbound

Field

Social

Analysis

Marketing, customer support, corporate planning

A cloud-based contact center platform which centrally manages communication data that are scattered across various customer touchpoints, and enables businesses to use the data as their marketing assets.

Digital

Data including customer, contact, orders & purchases and VOC

Offshore

Ensure service quality equivalent to that of Japan at an affordable price

transcosmos's offshore resources provide high-quality, affordable services in Japanesefor clients in Japan.

Offshore Services

Cost Optimization

3 4

transcosmos supports clients'

Global Expansion with our various

outsourcing services

China & TaiwanSouth KoreaASEAN Europe & the United States and Latin America

Services for the Chinese and Taiwanese MarketsServices for the South Korean Markets

Services for the ASEAN MarketsServices for Europe & the United States

and Latin America Markets

Global

Partners and Affiliates transcosmos's Global BasesU.S. (Silicon Valley / Sacramento / New York / Los Angeles / Stevens Point / Phoenix)UK (London)China (Shanghai / Beijing / Tianjin / Daqing / Dalian / Benxi / Shenyang / Suzhou / Changzhou / Jinan / Wuxi / Hefei / Xi'an / Changsha / Wuhan / Guangzhou / Shenzhen)Taiwan (Taipei / Jiangzicui)South Korea (Seoul / Seongnam / Daegu / Daejeon / Busan)Indonesia (Jakarta / Semarang)Thailand (Bangkok)Vietnam (Hanoi / Ho Chi Minh)Philippines (Manila)Malaysia (Kuala Lumpur)Singapore (Singapore)

U.S. (New York / Seattle / Raleigh / Dallas / San Diego / Allen / Memphis / Minneapolis / Denver)China (Beijing / Shanghai / Guangzhou / Shenzhen / Jinan)South Korea (Busan) Canada (Toronto) Sweden (Stockholm / Gothenburg) Norway (Oslo) Finland (Oulu / Helsinki) Denmark (Copenhagen) Estonia (Tallinn) UK (London / Milton Keynes / Southampton) Belgium (Genk / Liege) Hungary (Budapest / Debrecen) Ukraine (Kiev) Bulgaria (Sofia) Poland (Poznan / Warsaw) Romania (Cluj) Vietnam (Ho Chi Minh) Philippines (Manila) Singapore (Singapore) South Africa (Pretoria)India (Bangalore) UAE (Dubai)Brazil (Sao Paulo) Mexico (Mexico City)Argentina (Buenos Aires) Colombia (Bogota)

3 5

Website Operation ServicesBuild framework for global website operation

● Build cost efficient framework while securing quality by cooperating with Japan domestic bases for multi-language translation, website development and verification

● The services include building 24/7 operational framework● Offer English support desk services

Back-Office ServicesSupport non-core, back-office tasks

● Provide one-stop support for back-office tasks in accounting, human resources and administration departments

● Enable sales department to focus on their core tasks by providing support for creating sales report, managing customer and product information, making various application forms, making arrangements, managing contracts, creating quotation and processing expenses

● Reduce cost and improve productivity by leveraging our offshore bases

Document Solution ServicesProcess mass data at low cost

● Digitalize and encrypt reports and personal information documents by cooperating with data centers in Japan that are compliant with security guidelines recommended by FISC (The Center for Financial Industry Information Systems)

● Decrypt the encrypted data and perform data entry in offshore bases with the operational framework which matches with the task volume

● Recompose the reports and documents into divided digital data to prevent identifying the original personal information during the data entry process

Customer Support ServicesSupport multi-channel in Japanese

● Vietnamese, Chinese and Japanese operators provide support in Japanese via multi-channel including call, e-mail and chat

● Optimize cost by leveraging Japan domestic and offshore bases

● Support various development services for website, smartphone apps and others

● Conduct end-to-end project management from design, development to system testing. Our dedicated quality management team offers high-quality service which meets Japanese quality standards

● Sign laboratory contract with us and we provide overseas production and maintenance bases for our clients. Our dedicated engineers that are well-versed in Japanese development process provide services in the dedicated development environment which is built on organized infrastructure

● Develop high-value systems, flexibly accommodating the clients' needs, using hybrid solutions that mix agile with traditional waterfall method

Deliver quality development services equivalent to or surpassing that of Japan

Application Development Services

Design and Development SupportServices

Realize cost reduction while securing high quality design tasks

● Provide wide-ranging supports for construction industry, including consulting for design and development, sales promotion, design and development, production and construction

● Realize both quality and cost reduction by performing mass design tasks in offshore bases under transcosmos's management

Shanghai

Shenzhen

Manila

Shibuya

JAPAN

PHILIPPINES

INDONESIAJakarta

VIETNAMHo Chi Minh

Hanoi

BangkokTHAILAND

CHINA

Guangzhou

SuzhouChangzhou

JinanTianjin

Dalian

Daqing

BenxiShenyang

London

Milton KeynesSouthampton

Liege

Copenhagen OsloGothenburg

TaipeiDaejeon

Manila

Singapore

Kuala LumpurHo Chi Minh

Mexico City

SacramentoSeattle

Los AngelesSan Diego

Silicon ValleyDaegu

Pretoria INDONESIA

CANADABELGIUM

DENMARK

NORWAY SWEDEN

FINLAND

UKRAINE

THAILAND

SINGAPORE

SOUTH AFRICA

UAE

CHINA

SOUTH KOREA

PHILIPPINESVIETNAM

MALAYSIA

U.S.

COLOMBIAMEXICO

ARGENTINA

BRAZIL

Bangalore

PuneDubai

Sofia

ClujBudapest

StockholmOulu

HelsinkiTallinn

WarsawKiev

Debrecen

Jakarta

Bangkok

Hanoi

Shanghai

ShenzhenGuangzhouChangsha

HefeiWuhan

SuzhouXi'an

Changzhou

JinanTianjin

BeijingDalian Shenyang

Benxi

Daqing

SeoulSeongnam

Busan

Buenos Aires

Sao Paulo

Bogota

MinneapolisDenver

Memphis

Stevens Point Toronto

New YorkRaleigh

AllenBULGARIA

ESTONIAPOLAND

HUNGARYROMANIA

INDIA

Semarang

PoznanGenk

Phoenix

Wuxi Jiangzicui

U K

TAIWANDallas

3 6 3 7

South Korea

Support clients' global expansion

transcosmos provides our clients that operate in the South Korean marketwith contact center services, digital marketing services, e-commerce one-stop services,direct mail services, and field services, all localized for South Korea.

Services for the South Korean Markets

Global Global

Contact Center Services

Guarantee quality contact center operations equivalent to that of Japan

● Provide contact center services via call● Large-scale operational framework having 10 contact centers

with 6,400 staff in South Korea● Provide CRM solutions that are effective for analyzing

customer trends and marketing data

Digital Marketing Services

Provide the optimum web marketing solutions that fit local market

● Provide one-stop services including planning, designing, developing, and operating various web marketing activities for website, campaign website, creatives and smartphone apps

● Our specialists, well-versed in the local market, select the optimum media, plan and execute the marketing plans and SEM initiatives Field Services

Our dedicated staff support store operations and help expanding sales

● Provide onsite support for wide-ranging store operations such as customer support, product explanation, sales promotion, sales management, and running events

● Our people are highly ta lented specia l is ts and are well-versed in various industries and areas

● Support our clients to expand their sales by assigning the optimum staff and supporting store operations on site

Direct Mail Services

Provide one-stop support for direct mail operation ranging from creating, printing, enclosing to sending the mails

● Our operational framework includes large-scale, the latest printing and binding facilities that enable high-speed mass printing

● Prevent troubles during printing and enclosing process through leveraging patented system and workflow. Manage data in collaboration with our contact centers

E-Commerce One-Stop ServicesStrongly support e-commerce business expansion in South Korea

● Provide wide-ranging support from store opening to operation on dominant e-commerce shopping malls, including "eBay," the largest e-commerce shopping mall in South Korea

Received "High Performance Award" from eBay Korea

Contact Center

Jongro Seoul City Guro Guro CS

Kwanak CRM Kwanak Financial Jamsil Namyon

Direct Mail

Business base

Business base

Business base

Contact Center

South Korea

Seoul

Seongnam

DaeguDaejeon

Busan

E-Commerce One-Stop ServicesSupport all kinds of e-commerce channels

● Provide wide-ranging support from store opening to operation on dominant e-commerce shopping malls, including "TMALL," the largest e-commerce shopping mall in China

● Distribute our clients' products, focusing on cosmetics, to e-commerce retailers including JD.com, JUMEI, vip.com, and Amazon.cn

● Sell our clients products on cross-border e-commerce websites such as "JD worldwide," "TMALL Global," and "Lazada"

● Formed capital and business partnership with "Magic Panda," China's largest apparel e-commerce support company and "Tensyn," the leading digital agency in China

Contact Centers Services

Guarantee quality contact center operations equivalent to that of Japan

● Provide contact center services via call● Proven track record in providing services for over 70

companies in Chinese market● Provide CRM solutions that are effective for analyzing

customer trends and marketing data

IT Outsourcing Services

Optimize IT cost by providing one-stop support for the clients

● Optimize IT cost by rebuilding clients' IT environment● Provide wide-ranging support from planning, designing,

developing, maintaining to operating the system according to the system lifecycle

● Provide one-stop support for maintenance and operation, including business application troubleshooting and program updates

● Provide end-to-end support for system infrastructure from design, development, maintenance to operation

Digital Marketing Services

Provide the optimum web marketing solutions that fit local market

● Provide one-stop services from planning, designing, developing to operating various web marketing activities for website, campaign website, creatives, and smartphone apps

● Execute digital marketing activities targeting Chinese before and dur ing their v is i t to Japan to lure them into the brick-and-mortars. Plan and execute e-commerce marketing services after the visits to promote them to make repeat purchases

Support clients' global expansion

transcosmos provides our clients that operate in the Chinese and Taiwanese marketwith e-commerce one-stop services, contact center services,digital marketing services, and IT outsourcing services, all localized for China.

Services for the Chinese and Taiwanese Markets

China & Taiwan

transcosmos named FIVE STAR SERVICE PROVIDER by TMALL, the largest online marketplace in China, for its superior e-commerce operations

Certified as a cross-border service provider of Lazada by TMALL

"Call Center Outsourcing Solutions Award"transcosmos China has been awarded forits high-quality call center services for twoconsecutive years.

25 industry-leading employees received "COPC," a global standard in the customer services industry.

System Development &

OperationDigital

Marketing

Contact Center DigitalMarketing

System Development &

Operation

System Development &

Operation

System Development &

Operation

System Development &

Operation

Contact Center

DigitalMarketing

DigitalMarketing

Contact Center

E-Commerce One-Stop Center

Contact Center

BeijingTianjin

Jinan

CHINA

Guangzhou

Hefei

Xi'an

Suzhou

Changzhou

Shenzhen

Shanghai

WuxiWuxi

System Development &

OperationJiangzicuiTaipei

Contact CenterContact Center

ChangshaWuhan

ShenyangShenyang

Taiwan

3 8 3 9

Global Global

Europe & the United States and Latin America

Support clients' global expansion

transcosmos provides our clients that operate acrossthe globe with e-commerce one-stop services and contact center services,all localized for each market.

Services for Europe & the United States and Latin America Markets

transcosmos's global bases Partners & associates' bases

Supported languages (23 languages)● Japanese ● Thai ● Danish ● English● Spanish ● Norwegian ● Korean ● Portugal● Swedish ● Chinese ● German ● Magyar● Cantonese ● French ● Polish ● Formosan● Italian ● Russian ● Bahasa Indonesia ● Dutch etc

(As of January 2017)

Contact Center Services

Guarantee quality contact center operations equivalent to that of Japan

● Provide contact center services via multi-channel● Provide multi-language services in the United States, the

Philippines, Hungary and the United Kingdom* Including services provided by our affiliates

● Offer varieties of delivery options according to the needs of clients. The services include bridge operation for business design and operational management, utilizing our English and Japanese bilingual staff

● Offer services for Europe and the United States from our offshore base in Manila

● Established "transcosmos OmniConnect," following the purchase of a call center business, a subsidiary of Berkshire Hathaway (US).

E-Commerce One-Stop Services

Provide strong support for e-commerce expansion in the Europe and the United States market

● Formed capital and business partnership with "PFSweb," the largest company in e-commerce one-stop services industry in the United States, listed in NASDAQ. In addition to providing fulfillment service with its own warehouse and back-office services such as customer support and payment processing, the company provides one-stop services for clients' e-commerce expansion with wide range of services from creating e-commerce systems to operation. The total working space is approximately 193,000 square meters, equivalent of approximately 4.1 times the size of Tokyo Dome, which boasts the largest seating capacity in Japan

● Made "Digital Operative," a US-based digital agency specializing in e-commerce, a subsidiary of transcosmos and offering comprehensive services that include strategy planning, content creation, e-commerce website development & operations, and digital marketing

● Formed a capital and business partnership with "VAIMO," a Swedish e-commerce system solutions company with a track record in developing over 400 corporate e-commerce websites on Magento, a world-standard open e-commerce platform

● Formed a capital and business partnership with "Infracommerce," a company which offers e-commerce one-stop services in Latin America, in addition to providing store opening support on Latin America's largest e-commerce retailer "Mercado Libre," "amazon.com.mx," and "amazon.com.br."

Liege

StockholmGothenburgOslo

Genk

Milton Keynes

London

OuluHelsinki

Tallinn

KievWarsaw

PoznanDebrecen

Copenhagen

BudapestBudapestSofiaSofiaClujCluj

PuneDubaiDubai

PretoriaPretoria

BangaloreBangalore Manila

Stevens Point

Minneapolis

MemphisSacramento

Seattle

Silicon ValleyLos Angeles

Medellin Bogota

TorontoToronto

AustinAustinAllenAllen

New YorkNew YorkRaleigh

SouthamptonDenver

San Diego

Mexico City

Buenos AiresBuenos Aires

Sao PauloSao Paulo

ASEAN

Support clients' global expansion

transcosmos provides our clients that operate in the ASEAN marketwith contact center services, digital marketing services, and e-commerceone-stop services, all localized for each ASEAN member country.

Services for the ASEAN Markets

Contact Center Services

Guarantee quality contact center operations equivalent to that of Japan

● Provide contact center services via multi-channel● Provide multi-language services in Indonesia, Thailand, Vietnam,

and the Philippines* Including services provided by our affiliates

● The services include bridge operation for business design and operational management, utilizing our English and Japanese bilingual staff

Digital Marketing Services

Provide the optimum web marketing solutions that fit local market

● Our specialists, well-versed in the local market, select the optimum media and provide one-stop support for planning, designing, building, developing and operating various web marketing activities for website, campaign website, creatives, and smartphone apps

● Provide services for each county and area from bases in the Philippines, Malaysia, Singapore, Indonesia, and Vietnam

* Including services provided by our affiliates

● Formed a capital and business alliance with "Heroleads," a digital performance marketing provider in Thailand with 150+ clients.

E-Commerce One-Stop Services● Operate "Gotcha!mall," a platform which connects customers

and stores in ASEAN. Through the provision of personalized e-coupons by leveraging a capsule toy gaming gimmick, Gotcha!mall promotes customers to "visit, purchase, and re-visit" stores.

● Help brands boost their brand awareness and expand sales by merging online such as ASEAN's largest e-commerce shopping mall "Lazada" and offline including department stores and cosmetic stores, and digital marketing.

● "transcosmos Commerce," an Indonesian subsidiary specialized in e-commerce, delivers the excellent products of our clients in Japan and around the world into the hands of Indonesian consumers.

Strongly support e-commerce business expansion in ASEAN market

Hanoi

Bangkok

SingaporeSingapore

Jakarta

Ho Chi Minh

Manila

transcosmos's global basesPartners & associates' bases

Kuala Lumpur

Vietnam

Ho Chi Minh 1 Ho Chi Minh 2

Philippines

Vietnam

Malaysia

Singapore

Thailand

Bangkok 1 Bangkok 2

Jakarta 1 Jakarta 2

Indonesia

Jakarta 3 Jakarta 4

SemarangSemarangIndonesia

Phoenix

4 0 4 1

transcosmos group

Discovers and develops web business for consumers

Team Lab Business Development Inc.

Supports business revolution through the field-oriented IT consulting services

Skylight Consulting Inc.www.skylight.co.jp

The largest streaming video provider

J-Stream Inc.www.stream.co.jp

System integration solutions company, leveraging CAD, GIS and numerical analysis

APPLIED TECHNOLOGY CO., LTD.www.apptec.co.jp

Takes your marketing activities to the next level with our analytics services

transcosmos analytics Inc.www.trans-cosmos.co.jp/transcosmos-analytics

Joint venture company with LINE

transcosmos online communications inc.www.trans-cosmos.co.jp/transcosmos-online

Provides high value-added development services, leveraging sophisticated technical capabilities

TransCosmos Technologies Inc.www.trans-cosmos-tech.co.jp

A shared services company which performs payroll calculation and attendance management for Fujitsu and its group companies

Fujitsu Human Resource Professionals Limitedwww.fujitsu.com/jp/group/hrpro

Provides field services through dispatching help staff and field support members

transcosmos Field Marketing Inc.www.tcfm.co.jp

transcosmos group

Delivers "Gotcha!mall,"a platform which connectsconsumers with stores and brands

Grand Design Co.,Ltd.www.gd-c.com

B to B Japan domestic

Realizes "cross media communication" at one-stop

CROSSCO Co., Ltdwww.crossco.co.jp

Helps reduce operational cost through providing offshore BPO services in China

transcosmos business serviceoutsourcing Suzhou Co., Ltd.www.trans-cosmos-bpochina.com

Providing affordable and unparalleled high-quality development services

transcosmos Information Creative(China) Co., Ltd.www.trans-cosmos.com.cn

Suzhou transcosmos Information Creative Co., Ltdwww.trans-cosmos.com.cn

transcosmos Information Creative Japan Inc.www.tci-cn.co.jp

Jinan transcosmos Information Creative Co., Ltd.

B to B Global

CHINAProviding BPO services in China

transcosmos Chinawww.transcosmos-cn.com

Providing design data services in China

transcosmos Design Development(Dalian) Co., Ltd.Daqing transcosmos designdevelopment Co., Ltd.

Providing high-quality, affordable data entry services

transcosmos information system (Benxi)

Offers communication servicesall based on "QuickTicket," itsunique e-ticketing system

playground Co., Ltd.https://playground.live

Digital marketing tool implementation and operations support

Dentsu Digital Drive Inc.

Offers technical support and consulting services for machine learning, and operates incubation business.

Machine Learning Solutionswww.machine-learning.co.jp

The leading online advertising company in China

Beijing Tensyn Digital MarketingTechnology Joint Stock Companywww.tensynad.com

Cosmetics and commodities distributor for online retailers

UNQ (Shanghai) Supply ChainManagement Co., Ltd.youquhui.com

The largest e-commerce support company focusing on apparel in China

Shandong Ya NuodaE-Commerce Co., Ltd.www.nengmao.net

SOUTH KOREA

Providing BPO services in South Korea

transcosmos Korea Inc.www.trans-cosmos.co.kr

The leading online advertising company in South Korea

eMnet Inc.www.emnet.co.kr

TAIWAN

Providing BPO services in Taiwan

transcosmos Taiwan Inc.www.trans-cosmos.com.tw

VIETNAMProviding BPO services in Vietnam

transcosmos Vietnam Co., Ltd.www.trans-cosmos.com.vn

Providing agile offshore development services in Vietnam

transcosmos Technologic Arts Co., Ltd.www.tctav.com

CHINA

Cross-border e-commerce website "JD Worldwide"

JD Worldwidewww.jd.hk

Development, operations, and sale of information systems and consultation services

transcosmos research and development, Inc.t-rnd.com

THAILANDThe largest E-Book Store within ASEAN, more than 5.5 Million members

Ookbeewww.ookbee.com

PHILLIPPINES

The largest daily deal e-commerce website in the Philippines and Thailand

MetroDeal Co., Ltd.www.metrodeal.com

THAILAND

VIETNAMThe largest daily deal website in Vietnam

HOTDEAL.vnwww.hotdeal.vn

Special Subsidiary

A special subsidiary, promoting employment of people with special needs

transcosmos assist inc.www.transcosmos-assist.co.jp

B to C

JAPANOperating "SANKEI online English Conversation program," the Skype-based English learning service

Sankei Human Learning Co.,Ltd.learning.sankei.co.jp

Selling influencer's premium contents on live commerce

me&stars inc.meandstars.com

The largest e-commerce shopping mall in Malaysia, having 6,500 stores with 2 million members

Lelong.mywww.lelong.com.my

MALAYSIA

THAILAND

Providing BPO services in Thailand

transcosmos (Thailand) Co., Ltd.www.trans-cosmos.co.th

Thailand's DigitalPerformance Digital Marketing Agency

Heroleads (Thailand) Co.,Ltd.heroleads.co.th

INDONESIA

Providing BPO services in Indonesia

PT. transcosmos Indonesiawww.trans-cosmos.co.id

Providing e-commerce one-stop services in Indonesia

PT. transcosmos Commercewww.tccm.co.id

SWEDENEuropean e-commerce systems solutions company

VAIMO ABwww.vaimo.com

CHILE

ARGENTINA COLOMBIA

BRAZIL MEXICO

Latin America's e-commerce and digital business one-stop services company

Infracommercewww.infracommerce.com.br

B to C E-Commerce

E-commerce shopping mall– the home of masterpieces –

Fujimaki Department Storefujimaki-select.com

E-commerce website for Japanese Sake. Delivers Sake, Shochu (distilled spirits) and other Japanese drinks around the globe

SAKE TORAwww.saketora.com

A digital native apparel brandfrom the West Coast

Taylor Stitchtaylorstitch.jp

A cross-border e-commerce website - A gem for Japanese character items -

Geek Jackwww.geekjack.net

JAPAN

Mail-order business company, showcasing the hot products

NIHON CHOKUHANwww.666-666.jp

UK

Providing BPO services in the United Kingdom

TRANSCOSMOS (UK) LIMITEDwww.trans-cosmos.co.uk

Providing BPO services in the Europe and the U.S. and Asia, supporting 23 languages

transcosmos Information Systems Limitedwww.misgl.com

PHILLIPPINES

Providing BPO services in the Philippines

transcosmos Asia Philippines, Inc.www.transcosmos.com.ph

MALAYSIA

Providing BPO services in Malaysia

TRANSCOSMOS (MALAYSIA) SDN. BHD.www.trans-cosmos.com.my

Malaysia's leading fintechcompany

Soft Space Sdn Bhdwww.softspace.com.my

Delivers superior and attractive Japanese products to global market

TAKASHIMAYA TRANSCOSMOSINTERNATIONAL COMMERCE PTE. LTD.www.takatrans.com

SINGAPORE

E-commerce fulfillment company having sales channels with e-commerce retailers in Singapore as well as India and ASEAN countries

Anchanto Pte Ltdwww.anchanto.com

Providing Facebook ads operation system

SOCIAL GEAR PTE LTDwww.social-gear.jp

Digital marketing and e-commerce services agency in North America

Digital Operative Inc.www.digitaloperative.com

Bot building and managementplatform for LINE, Messenger,SMS, Web, Alexa and others

Reply, Inc.www.reply.ai

U.S.

Providing BPO services in the North America

transcosmos America Inc.www.transcosmos.net

Global end-to-end outsourcing company

PFSweb, Inc.www.pfsweb.com

Providing BPO servicesin the North America

TRANSCOSMOS OMNICONNECT, LLCwww.transcosmosomniconnect.com

Blockchain development company

RaBlockCo., Ltdwww.rablock.net

4 34 2

Corporate Portfolio

Koki Okuda

Koji Funatsu

Masataka Okuda

Koichi Iwami

Masakatsu Moriyama

Shinichi Nagakura

Masaaki Muta

Masatoshi Kouno

Hitoshi Honda

Kiyoshi Shiraishi

Shunsuke Sato

Takeshi Kamiya

Takeshi Natsuno

Nozomu Yoshida

Eiji Uda

Owen Mahoney

Rehito Hatoyama

Toru Shimada

Founder & Group CEO

Chairman & CEO

President & COO

Director, Executive Vice Presidents

Director, Senior Corporate

Executive Officer

Director, Corporate Executive Officer

Director, Corporate Executive Officer & CFO

Director, Corporate Executive Officer & CTO

Director, Corporate Executive Officer & CMO

Director, Corporate Executive Officer

Outside Directors(Audit and Supervisory Committee Member)

Outside Directors

Management

Executive Vice PresidentSenior Corporate Executive Officer

Corporate Executive Officer

Corporate Senior Officer

Organization

Management and Organization

Company Name transcosmos inc.Location 3-25-18 Shibuya, Shibuya-ku, Tokyo 150-8530 Japan Phone.81-3-4363-1111 Fax.81-3-4363-0111Founded June 18, 1985Paid-in Capital 29,066 million Outstanding shares / 48,794,046 Shareholders / 11,865Employees 52,831 (Group) (Japan: 37,269 Global: 15,562) Including temporary employees (annual average number of hires)

Major Banks Sumitomo Mitsui Banking Corporation, The Bank of Mitsubishi UFJ,Ltd., Mizuho Bank, Ltd., The Bank of Yokohama,Ltd., Sumitomo Mitsui Trust Bank, Limited, Resona Bank, Limited.Domestic Bases Sapporo, Aomori, Sendai, Kawaguchi, Ichikawa, Tokyo, Yokohama, Nagoya, Kyoto, Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Sasebo, Kumamoto, Oita, Miyazaki, Naha, Okinawa, Uruma, Japan 62 BasesGlobal Bases China, South Korea, Taiwan, Indonesia, Thailand, Vietnam, The Philippines, Malaysia, Singapore, India, UAE, South Africa, Hungary, U.K., Sweden, Norway, Estonia, Denmark, Finland, Ukraine, Bulgaria, Belgium, Poland, Romania, Canada, U.S., Argentina, Colombia, Brazil, MexicoWelfare Program transcosmos Health Insurance Society

Corporate Overview, Management Philosophy and Corporate Vision, Sales and Clients

Corporate Overview

Corporate Portfolio

Sales and Clients

*As of February 30, 2019

* * *

Consolidated Sales (in million yen)

Fiscal year Yen amount Growth rate

2014 / 3

2015 / 3

2016 / 3

2017 / 3

2018 / 3

186,503

199,178

224,605

242,314

266,645

12.1％

6.8％

12.8％

7.9％

10.0％

Sales mix by key clientsSales mix by sector

1

2

3

4

5

A（PC/AV）

B（Recruitment Advertising）

C（Traveling services）

D（Architectural material/equipment）

E（Automobile Manufacturer）

1

2

3

4

5

Finance

Information services

Wholesale

Other services

Retail

16.7％

15.6％

7.9％

7.8％

5.1％

4.3％

1.6％

1.5％

1.3％

1.1％

Sales Clients

(2018 / 3) (2018 / 3)

As of November 1, 2018

As of January 1, 2019

Corporate Management Sector

Corporate Strategy Division

Administration Division

Portfolio Management Division

Corporate InformationStrategy Department

Affiliated CompaniesAccounting & Finance Division

Accounting & Finance Division

Human Resources Division

Consulting Department Ⅰ

Consulting Department Ⅱ

Services Promotion Division

Business Development Division

Compliance Promotion Department

Marketing Division

Internal Audit Office Public Relations & Advertising Department

Group CEO & Founder

President & COO

Chairman & CEO

Tsuyoshi WashioShinji KanezawaKeisuke Yoshida

Yuichiro KuboKei Yamane

Masato OginoKenta Kusano

Shohei ShimodaHiroyuki Kohara

Hideki NaguraMakoto Noguchi

Yoshikazu MajimaSatoshi TakayamaSoichiro TomiyoshiKwon.Sang-chuel

Corporate Officer

transcosmos is a "Privacy Mark" cert i f ied company

Hiroyuki MukaiKenshi Matsubara

Ken InazumiHiroshi KaizukaNaohiko KitsutaKentaro Ogata

Eijiro YamashitaAtsushi Ono

Takeshi SankawaHiroki Tanigawa

Norimitsu MiyazawaHirofumi Inoue

Kazuhiko YamakiHiroyuki Uchimura

Tsutomu HasegawaYoshihiro Uematsu

Hiroyuki MoritaKokkei Nakayama

Yoichi KawanoTakashi Sube

Tsunehiro Fukushima

｜Origin of our BusinessThe origin of transcosmos's business is to offer high-value services through uniting people and technology by "scheme". People refer to highly specialized human resources who can offer fine-tuned services and Technology refers to the up-to-date technology in the world which can provide value for our customers. transcosmos continues to polish the origin of our business that is to create the optimum business process through combining "people&technology" now and into the future.

transcosmos adapts to the diverse global market and identifies the optimum "people&technology" for each market to create the excellent business operation. What we call Operational Excellence refers to the operational strength which realizes the highest level of speed, cost and accuracy, provides our clients with a significant competitive advantage in their business process and ultimately makes the process the source of their competitive edge. transcosmos, as a BPO vendor who optimizes clients' business process and drives innovation, upholds this Operational Excellence as our service philosophy.

As digital technology continues to evolve, consumer touchpoints with businesses have diversified and consumer influence on businesses has become more powerful than ever before. At the same time, industrial borders have become vague as new players, focusing on the cutting-edge technology, continue to emerge. Now, in order to adopt to the changing business environment and to support our clients' transformation, transcosmos provides two new suites of services, tapping into the digital technology.First is the services that support improving customer experience by removing the barrier between marketing, sales and support to centralize diversified consumer touchpoints. Integrating our long-standing, proven know-how on consumer communication and digital technology with our global service network, transcosmos aims to become the one and only partner who can work with the clients to drive their initiatives to improve customer loyalty as well as to expand their sales and profits.Second is the services that support digitalization of clients' internal business processes to respond to digitalized market and consumers. Leveraging the digital technology-based automation and the digital platform, transcosmos develops a simple business process together with the clients and supports its operation.transcosmos continues to support clients' transformation by seamlessly connecting those two suites of services. As one transcosmos, we endeavor to become the trustful Global Digital Transformation Partner for all our clients.

Management Philosophy and Corporate Vision

｜Service Philosophy

｜Corporate Massage

Client satisfaction is the true value of our company,and the growth of each of our employees creates the value that shapes our future.

Government Relations & Public Affairs Division

Global E-Commerce ･ Direct Sales Promotion Division

Global Business Development Division

Global Affiliated CompaniesAccounting & Finance Department

Analytics Center Department

Services PromotionDivision

Digital Transformation Division Business Development

Department

Business PromotionDivision

BPO Coordinate Department

Project ManagementDepartment

Account ManagementDepartment

EPO CoordinateDepartment

Services Promotion Division

Account ExecutivePromotion Department

BPOServices Headquarters

Account Executive SectorGlobal BusinessStrategy Division

Business PromotionDepartment

Sales Headquarters

Services PromotionDepartment

Human ResourcesManagement Department

Silicon Valley Branch

DEC Business Strategy Department

Global BusinessHeadquarters

Sales Strategy Division

West R

egion Sales D

ivision Ⅱ

West R

egion Sales D

ivision Ⅰ

Sales D

ivison Ⅷ

Sales D

ivision Ⅶ

Sales D

ivision Ⅵ

Sales D

ivision Ⅴ

Sales D

ivision Ⅳ

Sales D

ivision Ⅲ

Sales D

ivision Ⅱ

Sales D

ivision Ⅰ

Editorial Office Ⅷ

Editorial Office Ⅶ

Departm

ent Ⅵ

Departm

ent Ⅴ

Division Ⅳ

West R

egion Division

Division Ⅲ

Departm

ent Ⅱ

Division Ⅰ

Digital Marketing ･ EC ･ Contact Center Headquarters

Account Services Managem

ent Division

Okinaw

a Region D

ivision

Kyushu Region D

ivision

West R

egion Division

Metropolitan R

egion DivisionⅡ

Metropolitan R

egion DivisionⅠ

Tohoku Region D

epartment

Hokkaido R

egion Division

Global End-to-End e-com

merce ･ D

irect Sales Division

Digital-E

xperience Division

Internet Promotion S

ervices Division

Digital Communication Center Sector

ServicesManagement Division

Services StrategyDivision

SalesPromotion Division

Europe Business D

ivision

US B

usiness Division

AS

EA

N B

usiness Division

Korea Business D

ivision

China B

usiness Division

Building Infrastructure S

ervices Division

Engineering Solution S

ervices Division

ITO S

ervices Division

Back O

ffice Services D

ivision Ⅱ

Back O

ffice Services D

ivision Ⅰ

IT Innovation Departm

ent

2019.03-01

transcosmos inc.

Main Office

Osaka Head Office

Branches and Offices

Domestic Bases

Global Bases

3-25-18, Shibuya, Shibuya-ku, Tokyo 150-8530 JapanPhone. 81-3-4363-1111Fax. 81-3-4363-0111www.trans-cosmos.co.jp

Tosabori Daibiru Bldg. 2-2-4 Tosabori, Nishi-ku, Osaka 550-0001, JapanPhone. 81-6-4803-9500Fax. 81-6-4803-9590

Nagoya, Kyoto, Wakayama, Fukuoka, Silicon Valley

Sapporo, Aomori, Sendai, Kawaguchi, Ichikawa, Tokyo, Yokohama, Nagoya, Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Sasebo, Kumamoto, Oita, Miyazaki, Naha, Okinawa, Uruma, Japan 62 Bases

China, Taiwan, South Korea, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Singapore, India, UAE, South Africa, Hungary, UK, Sweden, Norway, Estonia, Denmark, Finland, Ukraine, Bulgaria, Belgium, Poland, Romania, Canada, U.S., Brazil, Mexico, Argentina, Colombia

* We provide a multitude of various other services. If you have any questions or comments, please feel free to contact us at any time.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

Corporate History

19661985199219951997

200020032005

2006

2007

2008

2009

201020122013

2014

2015

2016

2017

2018

JuneJune

October February

MaySeptember

MarchOctober

AprilJune

JanuaryMarch

AprilSeptember

AugustNovember

July

AprilMayMay

JuneJuly

OctoberDecember

MarchApril

SeptemberOctober

November

DecemberMarch

June

AugustSeptemberNovember

FebruaryApril

May

AugustNovemberDecember

January

May

JuneSeptember

DecemberMarch

AprilNovember

December

Established Maruei Keisan Center, forerunner of transcosmosEstablished transcosmosListed on the Second Section of the Tokyo Stock ExchangeEstablished transcosmos Information Creative (China)Established J-StreamListed on the First Section of the Tokyo Stock ExchangeEstablished Skylight ConsultingTokyo headquarters moves to new premises in Shibuya-kuEstablished transcosmos assistEstablished Team Lab Business DevelopmentEstablished transcosmos design developmentEstablished transcosmos China (former transcosmos CC China)Established transcosmos Information System (Benxi)Established transcosmos Field MarketingEstablished transcosmos Information Creative JapanEstablished Suzhou transcosmos Information CreativeCIC Korea and Inwoo tech have merged and renamed as transcosmos KoreaEstablished transcosmos business service outsourcing SuzhouEstablished transcosmos analyticsFormed a capital alliance with PFSwebEstablished transcosmos IndonesiaOpened Kyoto Business OfficeEstablished Daqing transcosmos design developmentEstablished transcosmos Asia PhilippinesEstablished transcosmos VietnamFormed a capital and business partnership with OokbeeEstablished TRANSCOSMOS (MALAYSIA)Formed a capital and business partnership with UNQ (Shanghai) Supply Chain ManagementEstablished TRANSCOSMOS (UK)Established transcosmos Technologic ArtsEstablished Jinan transcosmos Information CreativeEstablished TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCEEstablished transcosmos artus (former MetroDeal)Formed a capital and business partnership with Shangdong Ya Nuoda E-Commerce (Magic Panda)Invested in Grand DesignFormed capital and business partnership with HotdealFormed capital and business partnership with VAIMOFormed capital and business partnership with AnchantoFormed capital and business partnership with INTERBASE RESOURCESAcquired partial share of Fujitsu Human Resource Professionalstranscosmos Information System became subsidiary (former Merlin Information Systems Group)Established transcosmos online communicationsSOCIAL GEAR became subsidiaryEstablished transcosmos TaiwanFormed a capital and business partnership with InfracommerceDigital Operative became subsidiaryFormed a capital and business partnership with Workshift SolutionsFormed a capital and business partnership with Soft Space Sdn BhdEstablished playgroundEstablished me&starsEstablished Dentsu Digital Drive Established Machine Learning SolutionsEstablished Social Media Counseling AssociationEstablished TRANSCOSMOS OMNICONNECTEstablished Edge Intelligence SystemsFormed a capital and business partnership with Heroleads (Thailand) Formed a capital and business partnership with RaBlockCo., Ltd