©2017 Heartland Payment Systems, LLC

GLOBAL PLATFORMOPPORTUNITIES

Joining the Global Payments family has expanded our merchant possibilities.

A variety of US and Puerto Rico opportunities previously unavailable to Heartland can now be

boarded on the Global platform. Leverage the expertise of Heartland’s Lead Routing team to

broaden your merchant portfolio.

Have a potential opportunity in a country not listed?Contact LeadRouting@e-hps.com to discuss the possibility.

Contact LeadRouting@e-

hps.com to evaluate

potential deal before

submitting in atlas.

Notify Lead Routing

when application is

submitted in atlas.

Lead Routing will work

with you to board your

merchant on the Global

platform.

Complete a Heartland

application for permitted

deal and flag as “board on

global backend” in atlas.

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NOS i g n i n g b o n u s

R e s i d u a l s 1 0 0 %t o t e c r e d i t

N o t e l i g i b l e

c o m p p l a nOR BUYOUTS

9 4

US and Puerto Rican merchants boarded on Global’s platform will be a part of your Heartland portfolio. Once the deal is submitted in atlas, your Toteboard may show “in progress” until the account is installed. Margin reflected in your Toteboard at this time is an estimate and will change. When the account is completed and Global’s revenue number has been converted to Heartland installed margin, your Toteboard will be updated to read “installed.” While the account will be serviced and billed by Global, there will be a Heartland logo and customer service number on the bill.

SERVICINGSPECIFICS

We cannot accept the Puerto Rican debit network ATH on Global’s platform. Amex and Discover must be direct (No Amex OptBlue or MAP for Discover.)

Site inspections are required for merchants in Puerto Rico. They must be completed in order for underwriting to be approved and will likely be at the expense of the RM. To arrange a site visit, contact LeadRouting@e-hps.com

PUERTO RICOACCOUNTS

1. If my merchant processes on the Global platform, will they still receive interchange plus pricing?

Yes, Heartland controls merchant pricing. The Heartland MEA OU is setup for interchange plus pricing.

2. Will my merchant receive OptBlue pricing if they accept AmEx? If not, how will their AmEx be processed?

Merchants will have the option to process AMEX OptBlue or AMEX Direct on Global Payments’ platform.

4. Will Heartland’s Merchant Bill of Rights still apply to the business owner?

Yes, when signing a Heartland application, the Heartland Ts&Cs will apply.

5. Will my merchant be Heartland Secure or receive a breach warranty if they process on the Global platform?

No. Heartland Secure and Heartland’s Breach Warranty are only valid for terminals on the Heartland platform.

6. Does Global offer the Durbin amendment to its customers?

Yes, Global Payments adheres to Durbin amendment requirements.

7. Will my merchant receive a Global statement or a Heartland statement?

Merchants will receive a Global Payments statement branded with a Heartland logo and customer support toll-free number.

8. What kind of customer service does Global offer?

Customers will receive 24/7/365 customer support. Merchants will receive a full suite of customer support including missing deposits, chargeback gate, help desk, etc.

©2017 Heartland Payment Systems, LLC

FREQUENTLY ASKEDQUESTIONS

©2017 Heartland Payment Systems, LLC

FREQUENTLY ASKEDQUESTIONS

9. Does Global offer a batch recovery program or a settlement recovery program?

Global does offer a batch recovery program. Settlement recovery will be dependent on the product, but will likely be offered.

10. How does Global handle refund reimbursements?

Global Payments provides refunds to merchants in several ways: EFT, wire (on a case-by-case basis) and merchant credit on merchant statement.

11. Does Global offer a mobile app on which merchants can process transactions?

Yes, Global does offer a mobile payment processing solution for the micro-merchant.