global services telephone system presenters name
TRANSCRIPT
Global Services Telephone System
Presenters Name
Global Services Telephone System in the EMEA region
Trimble Global Services Repair Services & Technical Support groups telephone systems
To achieve a– more accurate and faster response time by driving
the case to the correct area more efficiently. We have added multiple numbers which may appear to make it more difficult to access Repair Services &Technical Support but in fact our goal is to speed up our answering times by eliminating the multiple contact points prior to reaching the correct personnel.
Accessing the Repair Services telephone system
Handled over a Automatic Call Distribution System– Americas Regional Service Center +1-888-409-2904– Asia Pacific Regional Service Center +1-720-259-9998– EAME Service Center +49-7112-2954-460– China Regional Service Center +4006709659
The Repair Services email address is:
Accessing the Repair Services telephone system If you wish to speak to a Service Technician
to get support on your repairs you will be asked to enter your Preferred Service Provider (PSP) ID.
Callers requesting assistance on Warranty Claims will be routed to the Service Administration team directly
Accessing the Repair Services telephone system How do I find my Preferred Service Provider
(PSP) ID ? As a PSP subscriber you will have received an
email as soon as your PSP ID is generated. This email will include all of your PSP Activation Code Details.
If you are still unable to locate your PSP ID please call your Service Center or send an email to [email protected] requesting your PSP ID
Accessing the Technical Support telephone system Construction Technical Support is handled
over a Automatic Call Distribution system– Americas +1-888-562-2207– South America +1-720-439-3727– EAME +49-7112-2954-462– Australia +61-7-3188-2999– New Zealand +64-4-831-9408– Singapore +65-3158-1419– China 4006709659
Accessing the Technical Support telephone system When you contact Technical Support using the
telephone system there will be a series of voice prompts and depending on whether your Caller ID is recognized, you may be asked to enter your Trimble issued Company Code
If you don not have a code please contact [email protected] or contact your Trimble representative
Entering your Company Code will help us identify your company
Summary
Access Repair Services by telephone system or by email. More information at:– http://www.trimble.com/Regional-Service-Centers.
aspx
Access Technical Support by telephone system or by email. More information at:– http://www.trimble.com/technical-support.aspx
Global Trimble Support & Service Portal
Presenters Name
Trimble Support and Service Portal Support & Services cases can also be submitted using the Support
Portal @ http://support.trimble.com If you do not have a login, please contact
[email protected] or contact your Trimble representative
Trimble Support and Service Portal
Warranties - For any inquiry relating to Extended Warranties other than Code Generation
Orders/Returns/Shipping - For any inquiry relating to a sales order, mis-shipment or delivery status
Repair Services - For product repair assistance or manufacturer warranty inquiries
Technical Support - For any technical inquiry that relates to your Trimble product
Code Generation - For any hardware or software option code for either a repair or a product upgrade
Used for:
Trimble Support and Service Portal
For online instruction, select Instruction Video at the top right of the page
Creating an SPRT
Login using your company login Create a Support Request
Will open up the Create Support Ticket form
Create Support Ticket
Company Name populated based on login
Select Contact
Product information
Create Support Ticket – Product Info
Request Type
Serial Number (entering valid SN will auto populate other fields)
Enter software version if known
Create Support Ticket
Ticket Information– Case Summary– Problem Detail– Supporting Files
Create Support Ticket
Click Save to Submit Confirmation
Thank you