global star certification - your gateway to excellence
TRANSCRIPT
Global Star Certification
Your Gateway to Market Recognition
Why Another Certification?
• It’s NOT!
It’s the Only Certification Developed
Specifically to Qualify the Viability of
Outsourcing Suppliers
Exceeds Requirements as set forth by Sarbanes-Oxley,
SAS70, Six Sigma, ISO, CMMi and ITIL Frameworks
Fulfills and in Most Cases Exceeds obligatory
qualification for regulated industries
√ Aerospace
√ FDA Regulated Enterprise (Pharmaceutical, Medical
Devices)
√ Nuclear and Defense Strategic Industries
√ Finance, Insurance and Banking Sector
Requirements
MET & EXCEED REQUIREMENTS BEFORE BEING ASKED!
Why Another Certification?
History
• Established in 1988
• Delivered to over 300 clients in 70 nations
• Buyer Driven – Serves as the Diamond Standard for
Qualify Suppliers Long Term Business Viability
• Viability is the Foundation on which Capability can be
adequately assessed
• Utilized by…
– Buyers
– Suppliers
– Venture Capital Organizations
– Legal Counsel
– Special Interest Groups
– Advisors
Viability is Pivotal
The Value Proposition:
Brand & Business Building Using GSC
• Deborah Kops (Buying Brand)points out: “Without a viable outsourcing brand, revenue growth becomes a hit-or-miss proposition. It’s not to say that the ‘best-kept secrets’ - the standard industry euphemism for companies that do not have distinguishable brands -do not attract new clients, or expand their share of existing client wallet. But there is no instant marketplace recognition, and dollars spent on marketing have suboptimal return.”
Buyers Value Proposition
• Reduced Buying Risk
• Better Insight About Supplier Companies
• Equalizes Cross-Cultural Evaluation
• Provides Consistency to Supplier Examinations
• Expedites Buying… Time is Money
• Objective and Impartial
• Affordable – High Value Return on Investment
Supplier Value Proposition
• Brand – Unique Recognition & Value Importance
• Roadmap for Strategic Company Growth
• Eliminates Cross-Border Country Comparisons
• Priced for Foreign Markets – High Rate of Return
• Foundation that Amplifies Other Qualifications
• Recognized Importance from the ‘Buyer’s Viewpoint
• Expedient Assessment Delivery
• Shortens Sale Cycle
Global Star on the Sales Pathway
Value for Both Buyer & Suppliers
• Conducted by Qualified/Experienced
Examiners
• Dual Qualification Quality Control
• Rates Viability & Considers Process Maturity
• IIOM Governing Board Oversight
Like a STAR there are Five Possible Ratings
One Optimal Level (O)
Two Stable Viability Levels (S & S1)
Two Foundation Viable Levels (F & F1)
O
S S1
F F1
The Journey of Success
Our Examiners
• All Assessments are Conducted by Qualified
Examiners with Specialization in Business Process
Viability
• Extensive Initial Assessment Training
• Annual Re-Certification
• Supervision During All Examinations
• Qualified to Regional, Global and Supervisory
Experience Levels
Assessment Approach
Step 1 GSC™ Contracted Engagement Established
Step 2 GSC™ Pre-Assessment Questionnaire
(2-3 days-Client)Step 3 GSC™ Offsite Questionnaire Review
(3-5 days/IIOM)Step 4 GSC™ Onsite Examination
( 2-5 days/IIOM & Client)Step 5 GSC™ Onsite Offsite Full Examination Review &
Scoring (5-10 days/IIOM)
Step 6 GSC™ Qualification Awarded
(within 30 days)
Certification Elements
(22.KVA) Key Viability Areas
• Business Viability Foundation (11.KVA)• Organizational Structure
• Management Qualifications & Tenure
• Service Delivery Visioning
• Historical Performance – Fiscal & Evolutionary
• Financial Stability
• Capitalization and Funding
• Budgeting and Monitoring
• Ratio Study (eg. Debt/Earning…)
• Marketing Collateral & Vision
• Sales Framework
• Short & Long Term Planning
Certification Elements (continued)
Key Viability Areas (22.KVA)
• Operational Foundation (11.KVA)• Staffing –
Qualifications/Turnover/Development
• Process Qualifications & Maturity Level
• Technical & Operational Infrastructure
• Communication Channels
• Social Sustainable Responsibilities
• Product Delivery Snapshot Assessment
• Historical Delivery Performance
• Capacity Bandwidth Analysis
• Organizational Depth
• Customer Satisfaction
• Operational Cohesion
The Goal…
Provide Business Value to Both Suppliers and Buyers of
Outsourcing Service. To Deliver a Independent and
Unbiased Qualification in an Expedient Fashion with
High Investment Return.
Join Others Who Realize The
Value of the Global Star
Certification
Contact…
The International Institute for Outsource
Management
www.Int-IOM.org
Or
Your Regional IIOM Office
For further Information