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Medical Devices GMP Training 21 CFR Part 820 1 21 CFR Part 820

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  • 21 CFR Part 82021 CFR Part 820 1
  • Contents1. Subpart A - General Provisions2. Subpart B - Quality System Requirements3. Subpart C - Design Controls4. Subpart D - Document Controls5. Subpart E - Purchasing Controls6. Subpart F - Identification & Traceability7. Subpart G - Production and Process Controls8. Subpart H - Acceptance Activities 21 CFR Part 820 2
  • Contents9. Subpart I - Non Conforming Product10. Subpart J - Corrective and Preventive Action11. Subpart K - Labeling and Packaging Control12. Subpart L - Handling, Storage, Distribution and Installation13. Subpart M - Records14. Subpart N - Servicing15. Subpart O - Statistical Techniques 21 CFR Part 820 3
  • Subpart A General Provisions 820.1 Scope. 820.3 Definitions. 820.5 Quality system. 21 CFR Part 820 4
  • 820.1 ScopeApplicability Design Manufacture Packaging Labeling Storage Installation Servicingof all finished devices intended for human use 21 CFR Part 820 5
  • 820.1 Scope Requirements in this part are intended to ensure that finished devices will be safe and effective and otherwise in compliance with the Federal Food, Drug, and Cosmetic Act (the act). This part establishes basic requirements applicable to manufacturers of finished medical devices. 21 CFR Part 820 6
  • 820.1 Scope Foreign manufacturers. If a manufacturer who offers devices for import into the United States refuses to permit or allow the completion of a Food and Drug Administration (FDA) inspection of the foreign facility for the purpose of determining compliance with this part, it shall appear for purposes of section 801(a) of the act, that the methods used in, and the facilities and controls used for, the design, manufacture, packaging, labeling, storage, installat ion, or servicing of any devices produced at such facility that are offered for import into the United States do not conform to the requirements of section 520(f) of the act and this part and that the devices manufactured at that facility are adulterated under section 501(h) of the act. 21 CFR Part 820 7
  • 820.3 Definitions Act means the Federal Food, Drug, and Cosmetic Act. Complaint means any written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a device after it is released for distribution. 21 CFR Part 820 8
  • 820.3 Definitions Component means any raw material, substance, piece, part, software, firmware, labeling, or assembly which is intended to be included as part of the finished, packaged, and labeled device. Control number means any distinctive symbols, such as a distinctive combination of letters or numbers, or both, from which the history of the manufacturing, packaging, labeling, and distribution of a unit, lot, or batch of finished devices can be determined. 21 CFR Part 820 9
  • 820.3 Definitions Design history file (DHF) means a compilation of records which describes the design history of a finished device. Design input means the physical and performance requirements of a device that are used as a basis for device design. Design output means the results of a design effort at each design phase and at the end of the total design effort. The finished design output is the basis for the device master record. The total finished design output consists of the device, its packaging and labeling, and the device master record. 21 CFR Part 820 10
  • 820.3 Definitions Design review means a documented, comprehensive, systematic examination of a design to evaluate the adequacy of the design requirements, to evaluate the capability of the design to meet these requirements, and to identify problems. Device history record (DHR) means a compilation of records containing the production history of a finished device. 21 CFR Part 820 11
  • 820.3 Definitions Device master record (DMR) means a compilation of records containing the procedures and specifications for a finished device. Lot or batch means one or more components or finished devices that consist of a single type, model, class, size, composition, or software version that are manufactured under essentially the same conditions and that are intended to have uniform characteristics and quality within specified limits. 21 CFR Part 820 12
  • 820.3 Definitions Nonconformity means the non-fulfillment of a specified requirement. Product means components, manufacturing materials, in- process devices, finished devices, and returned devices. Quality means the totality of features and characteristics that bear on the ability of a device to satisfy fitness-for-use, including safety and performance. 21 CFR Part 820 13
  • EU Definition of Medical Device Medical device : Any instrument, apparatus, appliance, material or other article, whet her used alone or in combination, including the soft ware necessary for its proper application intended by the manufacturer to be used on human beings for the purpose of: the monitoring, treatment or alleviation of disease, the diagnosis, monitoring, treatment , alleviation or compensation for an injury or handicap, the investigation, replacement or modication of the anatomy or of a physiological process, the control of conception, and which does not achieve its principal intended action in or on the human body by pharmacological, immunological or metabolic means but which may be assisted in its function by such means. 21 CFR Part 820 14
  • 820.3 Definitions Rework means action taken on a nonconforming product so that it will fulfill the specified DMR requirements before it is released for distribution. Specification means any requirement with which a product, process, service, or other activity must conform. 21 CFR Part 820 15
  • 820.3 Definitions Validation means confirmation by examination and provision of objective evidence that the particular requirements for a specific intended use can be consistently fulfilled. (1) Process validation means establishing by objective evidence that a process consistently produces a result or product meeting its predetermined specifications. (2) Design validation means establishing by objective evidence that device specifications conform with user needs and intended use(s). (aa) Verification means confirmation by examination and provision of objective evidence that specified requirements have been fulfilled. 21 CFR Part 820 16
  • 820.5 Quality System Each manufacturer shall establish and maintain a quality system that is appropriate for the specific medical device(s) designed or manufactured, and that meets the requirements of this part. 21 CFR Part 820 17
  • Subpart B - Quality System Requirements820.20 Management responsibility. (a) Quality policy. (b) Organization. (1) Responsibility and authority. (2) Resources. (3) Management representative. (i) Ensuring that quality system requirements are effectively established and effectively maintained in accordance with this part; and (ii) Reporting on the performance of the quality system to management with executive responsibility for review. (c) Management review. (d) Quality planning. (e) Quality system procedures. 21 CFR Part 820 18
  • Subpart B - Quality System Requirements820.25 Personnel Necessary education, background, training, and experience Identifying training needs and ensure that all personnel are trained to adequately perform their assigned responsibilities. Training shall be documented. Personnel shall be made aware of device defects which may occur from the improper performance of their specific jobs. Personnel who perform verification and validation activities shall be made aware of defects and errors that may be encountered as part of their job functions. 21 CFR Part 820 19
  • Subpart C Design Controls820.30 Design controls Design and development planning. Design input Design output Design review Design verification Design validation Design transfer Design Changes Design History File 21 CFR Part 820 20
  • Subpart DDocument Controls820.40 Document controls Document approval and distribution Document changes 21 CFR Part 820 21
  • Subpart EPurchasing Controls820.50 Purchasing controls Evaluation of suppliers, contractors, and consultants. Evaluate and select potential suppliers, contractors, and consultants based on their ability. Define the type and extent of control on them based on evaluation results. Establish and maintain records. Purchasing Data 21 CFR Part 820 22
  • Subpart F - Identification and Traceability820.60 Identification Maintain Identification of product through out all stages of the process to avoid mix-ups.820.65 Traceability Establish and maintain procedures for identifying finished devices and where appropriate components with a control number each unit, lot, or batch. The procedures shall facilitate corrective action. Such identification shall be documented in the DHR. 21 CFR Part 820 23
  • Subpart G - Production and Process Controls820.70 Production and process controls. Each manufacturer shall develop, conduct, control, and monitor production processes to ensure that a device conforms to its specifications Documented instructions, standard operating procedures (SOPs), and methods that define and control the manner of production; Monitoring and control of process parameters and component and device characteristics during production; Compliance with specified reference standards or codes; The approval of processes and process equipment; and Criteria for workmanship which shall be expressed in documented standards or by means of identified and approved representative samples. 21 CFR Part 820 24
  • Subpart G - Production and Process Controls Production and process changes. Each manufacturer shall establish and maintain procedures for changes to a specification, method, process, or procedure. All changes shall be verified or where appropriate validated according to 820.75, before implementation and these activities shall be documented. Changes shall be approved in accordance with 820.40. Environmental control. Where environmental conditions could reasonably be expected to have an adverse effect on product quality, the manufacturer shall establish and maintain procedures to adequately control these environmental conditions. Environmental control system(s) shall be periodically inspected to verify that the system, including necessary equipment, is adequate and functioning properly. These activities shall be documented and reviewed. 21 CFR Part 820 25
  • Subpart G - Production and Process Controls Personnel. Each manufacturer shall establish and maintain requirements for the health, cleanliness, personal practices, and clothing of personnel if contact between such personnel and product or environment could reasonably be expected to have an adverse effect on product quality. The manufacturer shall ensure that maintenance and other personnel who are required to work temporarily under special environmental conditions are appropriately trained or supervised by a trained individual. Contamination control. Each manufacturer shall establish and maintain procedures to prevent contamination of equipment or product by substances that could reasonably be expected to have an adverse effect on product quality. 21 CFR Part 820 26
  • Subpart G - Production and Process Controls Buildings. Buildings shall be of suitable design and contain sufficient space to perform necessary operations, prevent mixups, and assure orderly handling. Equipment. Each manufacturer shall ensure that all equipment used in the manufacturing process meets specified requirements and is appropriately designed, constructed, placed, and installed to facilitate maintenance, adjustment, cleaning, and use. 21 CFR Part 820 27
  • Subpart G - Production and Process Controls Maintenance schedule. Establish and maintain schedules for the adjustment, cleaning, and other maintenance of equipment to ensure that manufacturing specifications are met. Maintenance activities, including the date and individual(s) performing the maintenance activities, shall be documented. Inspection. Conduct periodic inspections as per applicable equipment maintenance schedules. Adjustment. Ensure that any inherent limitations or allowable tolerances are visibly posted on or near equipment requiring periodic adjustments or are readily available to personnel performing these adjustments. 21 CFR Part 820 28
  • Subpart G - Production and Process Controls Manufacturing material. Where a manufacturing material could reasonably be expected to have an adverse effect on product quality, the manufacturer shall establish and maintain procedures for the use and removal of such manufacturing material to ensure that it is removed or limited to an amount that does not adversely affect the devices quality. The removal or reduction of such manufacturing material shall be documented. Automated processes. When computers or automated data processing systems are used as part of production or the quality system, the manufacturer shall validate computer software for its intended use according to an established protocol. All software changes shall be validated before approval and issuance. These validation activities and results shall be documented. 21 CFR Part 820 29
  • Subpart G - Production and Process Controls 820.72 Inspection, measuring, and test equipment. (a) Control of inspection, measuring, and test equipment. Ensure that all inspection, measuring, and test equipment, including mechanical, automated, or electronic inspection and test equipment, is suitable for its intended purposes and is capable of producing valid results. Establish and maintain procedures to ensure that equipment is routinely calibrated, inspected, checked, and maintained. The procedures shall include provisions for handling, preservation, and storage of equipment, so that its accuracy and fitness for use are maintained. These activities shall be documented. (b) Calibration. Calibration procedures shall include specific directions and limits for accuracy and precision. When accuracy and precision limits are not met, there shall be provisions for remedial action to reestablish the limits and to evaluate whether there was any adverse effect on the devices quality. These activities shall be documented. 21 CFR Part 820 30
  • Subpart G - Production and Process Controls 820.72 Inspection, measuring, and test equipment. Calibration standards. Calibration standards used for inspection, measuring, and test equipment shall be traceable to national or international standards. If national or international standards are not practical or available, the manufacturer shall use an independent reproducible standard. If no applicable standard exists, the manufacturer shall establish and maintain an in-house standard. Calibration records. The equipment identification, calibration dates, the individual performing each calibration, and the next calibration date shall be documented. These records shall be displayed on or near each piece of equipment or shall be readily available to the personnel using such equipment and to the individuals responsible for calibrating the equipment. 21 CFR Part 820 31
  • Subpart G - Production and Process Controls 820.75 Process validation. Where the results of a process cannot be fully verified by subsequent inspection and test, the process shall be validated with a high degree of assurance and approved according to established procedures. Establish and maintain procedures for monitoring and control of process parameters for validated processes to ensure that the specified requirements continue to be met. Ensure that validated processes are performed by qualified individual(s). For validated processes, the monitoring and control methods and data, the date performed, and, where appropriate, the individual(s) performing the process or the major equipment used shall be documented. When changes or process deviations occur, the manufacturer shall review and evaluate the process and perform revalidation where appropriate. These activities shall be documented. 21 CFR Part 820 32
  • Subpart H - Acceptance Activities 820.80 Receiving, in-process, and finished device acceptance. (a) General. Each manufacturer shall establish and maintain procedures for acceptance activities. Acceptance activities include inspections, tests, or other verification activities. (b) Receiving acceptance activities. Each manufacturer shall establish and maintain procedures for acceptance of incoming product. Incoming product shall be inspected, tested, or otherwise verified as conforming to specified requirements. Acceptance or rejection shall be documented. 21 CFR Part 820 33
  • Subpart H - Acceptance Activities 820.80 Receiving, in-process, and finished device acceptance. (c) In-process acceptance activities. Each manufacturer shall establish and maintain acceptance procedures, where appropriate, to ensure that specified requirements for in-process product are met. Such procedures shall ensure that in-process product is controlled until the required inspection and tests or other verification activities have been completed, or necessary approvals are received, and are documented. (d) Final acceptance activities. Each manufacturer shall establish and maintain procedures for finished device acceptance to ensure that each production run, lot, or batch of finished devices meets acceptance criteria. Finished devices shall be held in quarantine or otherwise adequately controlled until released. 21 CFR Part 820 34
  • Subpart H - Acceptance Activities Finished devices shall not be released for distribution until: The activities required in the DMR are completed; the associated data and documentation is reviewed; the release is authorized by the signature of a designated individual(s); and the authorization is dated. Acceptance records. Each manufacturer shall document acceptance activities required by this part. These records shall include: The acceptance activities performed; the dates acceptance activities are performed; the results; the signature of the individual(s) conducting the acceptance activities; and where appropriate the equipment used. These records shall be part of the DHR. 21 CFR Part 820 35
  • Subpart H - Acceptance Activities 820.86 Acceptance status. Identify by suitable means the acceptance status of product, to indicate the conformance or nonconformance of product with acceptance criteria. The identification of acceptance status shall be maintained throughout manufacturing, packaging, labeling, installation, and servicing of the product to ensure that only product which has passed the required acceptance activities is distributed, used, or installed. 21 CFR Part 820 36
  • Subpart I - Nonconforming Product 820.90 Nonconforming product. Control of nonconforming product. Establish and maintain procedures to control product that does not conform to specified requirements. The procedures shall address the identification, documentation, evaluation, segregation, and disposition of nonconforming product. The evaluation of nonconformance shall include a determination of the need for an investigation and notification of the persons or organizations responsible for the nonconformance. The evaluation and any investigation shall be documented. 21 CFR Part 820 37
  • Subpart I - Nonconforming Product 820.90 Nonconforming product. Nonconformity review and disposition. Establish and maintain procedures that define the responsibility for review and the authority for the disposition of nonconforming product. The procedures shall set forth the review and disposition process. Disposition of nonconforming product shall be documented. Documentation shall include the justification for use of nonconforming product and the signature of the individual(s) authorizing the use. 21 CFR Part 820 38
  • Subpart I - Nonconforming Product 820.90 Nonconforming product. Nonconformity review and disposition. Establish and maintain procedures for rework, to include retesting and reevaluation of the nonconforming product after rework, to ensure that the product meets its current approved specifications. Rework and reevaluation activities, including a determination of any adverse effect from the rework upon the product, shall be documented in the DHR. 21 CFR Part 820 39
  • Subpart J - Corrective and Preventive Action820.100 Corrective and preventive action. Establish and maintain procedures for implementing corrective and preventive action. The procedures shall include requirements for: Analyzing processes, work operations, concessions, quality audit reports, quality records, service records, complaints, returned product, and other sources of quality data to identify existing and potential causes of nonconforming product, or other quality problems. Appropriate statistical methodology shall be employed where necessary to detect recurring quality problems; Investigating the cause of nonconformities relating to product, processes, and the quality system; 21 CFR Part 820 40
  • Subpart J - Corrective and Preventive Action820.100 Corrective and preventive action. Identifying the action(s) needed to correct and prevent recurrence of nonconforming product and other quality problems; Verifying or validating the corrective and preventive action to ensure that such action is effective and does not adversely affect the finished device; Implementing and recording changes in methods and procedures needed to correct and prevent identified quality problems; 21 CFR Part 820 41
  • Subpart J - Corrective and Preventive Action820.100 Corrective and preventive action. Ensuring that information related to quality problems or nonconforming product is disseminated to those directly responsible for assuring the quality of such product or the prevention of such problems; and Submitting relevant information on identified quality problems, as well as corrective and preventive actions, for management review. All activities required under this section, and their results, shall be documented. 21 CFR Part 820 42
  • Subpart K - Labeling and Packaging Control820.120 Device labeling. Establish and maintain procedures to control labeling activities. Label integrity. Labels shall be printed and applied so as to remain legible and affixed during the customary conditions of processing, storage, handling, distribution, and where appropriate use. Labeling inspection. Labeling shall not be released for storage or use until a designated individual(s) has examined the labeling for accuracy including, where applicable, the correct expiration date, control number, storage instructions, handling instructions, and any additional processing instructions. The release, including the date and signature of the individual(s) performing the examination, shall be documented in the DHR. 21 CFR Part 820 43
  • Subpart K - Labeling and Packaging Control820.120 Device labeling. Labeling storage. Store labeling in a manner that provides proper identification and is designed to prevent mixups. Labeling operations. Control labeling and packaging operations to prevent labeling mixups. The label and labeling used for each production unit, lot, or batch shall be documented in the DHR. Control number. Where a control number is required by 820.65, that control number shall be on or shall accompany the device through distribution. 21 CFR Part 820 44
  • Subpart K - Labeling and Packaging Control820.130 Device packaging. Ensure that device packaging and shipping containers are designed and constructed to protect the device from alteration or damage during the customary conditions of processing, storage, handling, and distribution. 21 CFR Part 820 45
  • Subpart LHandling, Storage, Distribution, andInstallation820.140 Handling. Establish and maintain procedures to ensure that mixups, damage, deterioration, contamination, or other adverse effects to product do not occur during handling. 21 CFR Part 820 46
  • Subpart LHandling, Storage, Distribution, andInstallation820.150 Storage. Establish and maintain procedures for the control of storage areas and stock rooms for product to prevent mixups, damage, deterioration, contamination, or other adverse effects pending use or distribution and to ensure that no obsolete, rejected, or deteriorated product is used or distributed. When the quality of product deteriorates over time, it shall be stored in a manner to facilitate proper stock rotation, and its condition shall be assessed as appropriate. Establish and maintain procedures that describe the methods for authorizing receipt from and dispatch to storage areas and stock rooms. 21 CFR Part 820 47
  • Subpart LHandling, Storage, Distribution, andInstallation820.160 Distribution. Establish and maintain procedures for control and distribution of finished devices to ensure that only those devices approved for release are distributed and that purchase orders are reviewed to ensure that ambiguities and errors are resolved before devices are released for distribution. Where a devices fitness for use or quality deteriorates over time, the procedures shall ensure that expired devices or devices deteriorated beyond acceptable fitness for use are not distributed. 21 CFR Part 820 48
  • Subpart LHandling, Storage, Distribution, andInstallation820.160 Distribution. Manufacturer shall maintain distribution records which include or refer to the location of: The name and address of the initial consignee; The identification and quantity of devices shipped; The date shipped; and Any control number(s) used. 21 CFR Part 820 49
  • Subpart LHandling, Storage, Distribution, andInstallation820.170 Installation. Establish and maintain adequate installation and inspection instructions, and where appropriate test procedures. Instructions and procedures shall include directions for ensuring proper installation so that the device will perform as intended after installation. Distribute the instructions and procedures with the device or otherwise make them available to the person(s) installing the device. 21 CFR Part 820 50
  • Subpart LHandling, Storage, Distribution, andInstallation820.170 Installation. The person installing the device shall ensure that the installation, inspection, and any required testing are performed in accordance with the manufacturers instructions and procedures and shall document the inspection and any test results to demonstrate proper installation. 21 CFR Part 820 51
  • Subpart MRecords820.180 General requirements. All records required by this part shall be maintained at the manufacturing establishment or other location that is reasonably accessible to responsible officials of the manufacturer and to employees of FDA designated to perform inspections. Such records, including those not stored at the inspected establishment, shall be made readily available for review and copying by FDA employee(s). Such records shall be legible and shall be stored to minimize deterioration and to prevent loss. Those records stored in automated data processing systems shall be backed up. 21 CFR Part 820 52
  • Subpart MRecords820.180 General requirements. Confidentiality. Records deemed confidential by the manufacturer may be marked to aid FDA in determining whether information may be disclosed under the public information regulation in part 20 of this chapter. Record retention period. All records required by this part shall be retained for a period of time equivalent to the design and expected life of the device, but in no case less than 2 years from the date of release for commercial distribution by the manufacturer. 21 CFR Part 820 53
  • Subpart MRecords820.180 General requirements. Exceptions. This section does not apply to the reports required by 820.20(c) Management review, 820.22 Quality audits, and supplier audit reports used to meet the requirements of 820.50 (a) Evaluation of suppliers, contractors, and consultants, but does apply to procedures established under these provisions. Upon request of a designated employee of FDA, an employee in management with executive responsibility shall certify in writing that the management reviews and quality audits required under this part, and supplier audits where applicable, have been performed and documented, the dates on which they were performed, and that any required corrective action has been undertaken. 21 CFR Part 820 54
  • Subpart MRecords820.181 Device master record. Maintain device master records (DMRs). Ensure that each DMR is prepared and approved in accordance with 820.40. The DMR for each type of device shall include, or refer to the location of, the following information: Device specifications including appropriate drawings, composition, formulation, component specifications, and software specifications; Production process specifications including the appropriate equipment specifications, production methods, production procedures, and production environment specifications; Quality assurance procedures and specifications including acceptance criteria and the quality assurance equipment to be used; Packaging and labeling specifications, including methods and processes used; and Installation, maintenance, and servicing procedures and methods. 21 CFR Part 820 55
  • Subpart MRecords820.184 Device history record. Maintain device history records (DHRs). Establish and maintain procedures to ensure that DHRs for each batch, lot, or unit are maintained to demonstrate that the device is manufactured in accordance with the DMR and the requirements of this part. The DHR shall include, or refer to the location of, the following information: The dates of manufacture; The quantity manufactured; The quantity released for distribution; The acceptance records which demonstrate the device is manufactured in accordance with the DMR; The primary identification label and labeling used for each production unit; and Any device identification(s) and control number(s) used. 21 CFR Part 820 56
  • Subpart MRecords820.186 Quality system record. Maintain quality system record (QSR). The QSR include or refer to location of, procedures and Documentation of activities required by this part that are not specific to a particular type of device(s), including, but not limited to, the records required by 820.20. Ensure that the QSR is prepared and approved in accordance with 820.40. 21 CFR Part 820 57
  • Subpart MRecords 820.198 Complaint files. Maintain complaint files. Establish and maintain procedures for receiving, reviewing, and evaluating complaints by a formally designated unit. Such procedures shall ensure that: All complaints are processed in a uniform and timely manner; Oral complaints are documented upon receipt; and Complaints are evaluated to determine whether the complaint represents an event which is required to be reported to FDA under part 803 of this chapter, Medical Device Reporting. 21 CFR Part 820 58
  • Subpart MRecords 820.198 Complaint files. Review and evaluate all complaints to determine whether an investigation is necessary. When no investigation is made, the manufacturer shall maintain a record that includes the reason no investigation was made and the name of the individual responsible for the decision not to investigate. Any complaint involving the possible failure of a device, labeling, or packaging to meet any of its specifications shall be reviewed, evaluated, and investigated, unless such investigation has already been performed for a similar complaint and another investigation is CFR Partnecessary. 21 not 820 59
  • Subpart MRecords 820.198 Complaint files. Any complaint that represents an event which must be reported to FDA under part 803 of this chapter shall be promptly reviewed, evaluated, and investigated by a designated individual(s) and shall be maintained in a separate portion of the complaint files or otherwise clearly identified. In addition to the information required by 820.198(e), records of investigation under this paragraph shall include a determination of: Whether the device failed to meet specifications; Whether the device was being used for treatment or diagnosis; and The relationship, if any, of the device to the reported incident or adverse event. 21 CFR Part 820 60
  • Subpart MRecords 820.198 Complaint files. When an investigation is made under this section, a record of the investigation shall be maintained by the formally designated unit identified. The record of investigation shall include: The name of the device; The date the complaint was received; Any device identification(s) and control number(s) used; The name, address, and phone number of the complainant; The nature and details of the complaint; The dates and results of the investigation; Any corrective action taken; and Any reply to the complainant. 21 CFR Part 820 61
  • Subpart MRecords 820.198 Complaint files. When the manufacturers formally designated complaint unit is located at a site separate from the manufacturing establishment, the investigated complaint(s) and the record(s) of investigation shall be reasonably accessible to the manufacturing establishment. If a manufacturers formally designated complaint unit is located outside of the United States, records required by this section shall be reasonably accessible in the United States at either: A location in the United States where the manufacturers records are regularly kept; or The location of the initial distributor. 21 CFR Part 820 62
  • Subpart NServicing820.200 Servicing. Where servicing is a specified requirement, each manufacturer shall establish and maintain instructions and procedures for performing and verifying that the servicing meets the specified requirements. Each manufacturer shall analyze service reports with appropriate statistical methodology in accordance with 820.100. Each manufacturer who receives a service report that represents an event which must be reported to FDA under part 803 of this chapter shall automatically consider the report a complaint and shall process it in accordance with the requirements of 820.198. 21 CFR Part 820 63
  • Subpart NServicing820.200 Servicing. Service reports shall be documented and shall include: The name of the device serviced; Any device identification(s) and control number(s) used; The date of service; The individual(s) servicing the device; The service performed; and The test and inspection data. 21 CFR Part 820 64
  • Subpart OStatistical Techniques820.250 Statistical techniques. Establish and maintain procedures for identifying valid statistical techniques required for establishing, controlling, and verifying the acceptability of process capability and product characteristics. Sampling plans, when used, shall be written and based on a valid statistical rationale. Establish and maintain procedures to ensure that sampling methods are adequate for their intended use and to ensure that when changes occur the sampling plans are reviewed. These activities shall be documented. 21 CFR Part 820 65
  • Ravi Kiran Muddha AGM QA Relisys Medical Devices Limited21 CFR Part 820 66