go beyond statisfaction
TRANSCRIPT
Taking advantage will require
more than “good fortune.”
Transform your business to
make the most of the
opportunity
Are you earning more customers?
Are your customers staying?
Could they be buying more?
Have you lost customers? Why?
Could you be spending less on advertising?
Do loyal customers recommend you ?
Act
on what
you learn!
Close the loop on
open customer
issues
Determine how
many customers
are:
Angry or
punitive. They
are a “real drag”
on your business
growth.
Critics
They are
neutral and
add no value
Passives
Create value for you!
They put the “buzz” in
your business!
Fans
Ican help you target each group
with a specific strategy!
Add real value by expanding
word of mouth!
We’ll show you how!
A highly customized Customer Experience Strategywill help you
Convert merelySTATisfiedcustomers into cheerleaders
Hold the line on costlyincentives, coupons and giveaways by increasing word of mouth
Continuously keep score so you know where you stand at all times
Provide a plan of action for continuous improvement of your Customer Experience
Train and develop team focus on Customer Loyalty goals
We help you go from what? To WOW!