Go Mobile to Ramp Up Service Efficiency

John Tiglias

Sr. Vice President, Information Technology

Transfield Services Americas

William Ponseti

Global Head, EC&O Industry Business Unit

SAP AG

© 2013 SAP AG. All rights reserved. 2 Public 8 of the Top 10 EC&O Companies in North American Run SAP

Leading construction companies run SAP in all categories

Analytics Mobile

Database &

Technology Cloud Applications

Business Transformation with SAP at Transfield Services SAPPHIRE EC&O Theatre Presentation – May 14, 2013

OUR GLOBAL PRESENCE

11 countries | 20 industries | +200 clients | +26,000 employees

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Resources and Energy

Hydrocarbons, Mining and Process and Power

Generation

Infrastructure Services

Roads, Rail, Public Transport, Water and

Transmission and Distribution

Property and Facilities Management

Property, Defence and Telecommunications

5

Defining what we do

CONSULTING

ENGINEERING

CONSTRUCTION

OPERATIONS

MAINTENANCE

UPGRADES

To be the

knowledge leader

in asset

management

services.

The Case for Change

6

The following key business issues will be addressed by migration to a new platform:

A lack of high quality standard information for management and decision making

High levels of customisation of the existing platform resulting in high transition costs relating to establishment costs for new customers

Risks in relation to ongoing support of the current out-dated IT architecture

Lack of competitive advantage in the marketplace due to our out-dated technology platforms and processes

Pressure on operating costs and margins

To provide an

enterprise

framework

To achieve the

vision

Business change

ownership and

adoption

One source of truth

One company, one culture, one team, and

Operational efficiencies

Breaking down the silos and working as collaborative teams to agree on common best practices

Develop a strong change management program

Enable each region to be the knowledge leader in asset management services

The ability to better serve our global customers

A flexible foundation for future growth

New best practices and the platform to leverage current best practices

Perspectives on Quantum: The Video

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• Increasing Competitive Advantage:

Improving fact based planning and decision making; Improving quality and reliability of service delivery; and Improving customer and employee satisfaction

• Creating Value:

Improving productivity and reducing operating costs; and Driving process efficiency and continuous business

improvement.

• Realign Business Vision: SAP’s Platform/Solution Strategy Platform re-fresh provided an opportunity to assess

architecture options

Quantum Key Drivers & Benefits

8

Seven key business processes areas

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Finance and Operations

(FINOPS) 94 proposed

business processes

3. Prospect to Tender

(PTT)

4. Contract to Cash

(CTC)

5. Project and Portfolio

Management

(PPM) 6. Asset and

Services Management

(ASM)

7. Procure to Pay

(PTP)

2. Finance to Manage

(FTM) 1. Hire to Retire (HTR)

13 proposed business

processes

• Mobility

Infield Data Capture

Supports Process Standardization & Safety Culture

• On-Premise & Cloud: Connecting with Employees

Anytime/Anywhere

Ease of Access

• Reporting & Analytics

Greater Transparency

Consistency of Presentation

Quantum Key Technology Drivers

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Business Warehouse & Business Objects Central Data Storage and Enhanced Reporting Capability

SAP SRM 7

Talent Management

SAP ECC6 Scheduling /Planning

(Click & CPM)

SAP CRM 7

Business Development

Supplier Information

Finance Procurement

Relationship Management

Self Service

Payroll

Project Systems

People Data

Sales & Distribution

Asset & Service Management

Mobility (Syclo)

Client and JV systems Contract Specific IT Requirements

Interaction Centre

Succession Planning

Learning Management

Compensation & Benefits

Recruitment

Workforce Planning

Performance Management

Mobility

Improved response time for work orders

Reduced travel time as work is dispatched to staff directly and not to home office

Shortening the distance between field staff and office

Improved quality of asset information and information captured at source

Scheduling

Two way integration into project systems to allow integrated planning, scheduling and reporting between projects and turnarounds

Options for both manual or automated scheduling

Integrated view of where people are working

Talent Management

Single global view of skills and competencies

Warning when qualifications expire

Skills and training course catalogue

Search for staff with required skills

Online PDRs

Increase transparency of PDR completion and adherence to process

Cascading of business objectives

Direct link between performance management and compensation and benefits

Faster and more accurate on boarding of staff

Linked to Personnel Administration and keeps track of individual even if they leave i.e. Cannot return if not suitable for rehire

Company assets captured against employee

Position notifies if specific qualifications are required

SAP ECC6

Payroll, People Data & Self Service

Global view of current and future people and organisation data

Simplified time entry system

Allowances calculated automatically

Only hours worked need to be recorded in order to get paid

Automated time evaluation based on EBAs

One self service system for all employees globally

Procurement

Supplier and subcontractor portals

Global visibility and management of suppliers

Mandatory requisition, purchase orders and goods receipting on delivery

Transition from purchase order book to online procurement

Finance

Shorter monthly reporting cycle end driven by increased automation

Single source of data allowing for improved decision making

Rationalisation of 10+ systems into 1

Replacement of eADR with investment management

Project Systems

Profit centre hierarchy replaced by a standardised project structure

Consolidation and drill down on operating and financial reporting

Improved budget, revenue, cost and variation management

Asset & Service Management

Improved resource planning capability

Centralised equipment management

Improvements to asset data gathering

Integrated call centre capability

Track and manage assets through full lifecycle

Sales & Distribution

Standardised sales and billing platform

SAP Client Relationship Management 7

Integrated with downstream modules i.e. resourcing, client information, faster processing of a sale end to end

Shared Services will have access to interaction centre technology

Customers are given individual experience

Single view of all client work

Visibility of client contacts and interactions

SAP Supplier Relationship Management 7

Informs procurement, tender box, reverse auctions, vendor and subcontractor evaluation and blocking

Evaluations including safety, quality, commercial and environmental

Business Process --> Technology Map

Decommissioning of the following systems:

Taleo

Ace

Accumen

ANZ Supplier Database

AWMS

JDE World

mPower

Remunerate

Sage

SalesForce

TPPM

BPC

BCS

Dassian

eADR

eService

FFA

Transfield Service’s new processes will be supported by a consolidated suite of technical tools to help improve our ability to deliver services to our customers.

Phase1-

Foundation

Phase 3-

Excellence

Mobility Platform Roadmap- Overview

Target State

Agenda

Consistent technology framework:

• Field Mobility Services;

Corporate Mobility Services

Business Intelligence Services.

Current Service Reality

The future Mobility platform will :

Support multiple device s

Deployment of secure and reliable Mobility Services

Build upon and extend SAP functions

Enable mobile access to of a range of business applications

Provide central device and applications management

Phase 2-

Enablement

Mobility Services Key Benefits

Critical to improving field productivity

Critical to improving the maturity of Asset Management processes

Critical to improving back-office productivity

Corporate and Field Mobility Services are also expected to improve data quality,

Provide improved field decision making capability, more responsive customer service and improved service delivery.

Key Themes/ Mobility Service Patterns

Description Improvement Theme

focus is on team completing a task or project (For example, Contract Transitions etc.)

routine and low business value transaction processing. (For example, leave applications, purchase order processing etc.)

high value, high volume business transaction processing (e.g. Field Force Automation, Finance Approval etc.)

document- centric workflow where processes manage the flow of documents throughout their life cycle.

roaming access to email, web browsing, corporate applications, business intelligence capabilities and voice communications

1) Collaborative Mobility

2) Administrative Mobility

3) Production Mobility

Mobile Content Management

4) Business Services Mobility

Opportunities to improve Transfield Mobility Platform capabilities were consolidated into key themes focused on Mobility Service patterns…

Job Management Job Pack Distribution (Content Management)

Work Generation

Status Change

Work Order #

Generate Request Instructions

Drawings

Procedures

Images

Production Mobility–Example: Work Order

Send or receive work requests and related content in the field.

Example Business Scenario

• Work orders are routed through a highly structured approval and dispatch process, involving multiple internal and external processes and systems.

• Job and asset related Information is updated in the field

• Status updates are provided to and from the field using multiple devices, including laptops, tablets, smartphones

Electronic content related to assets, work procedures and locations etc. are distributed with the job.

Administrative Mobility-Example: Purchase Order Approval

Send or receive Purchase Orders for Approval by Field Supervisors Search/ Retrieval Routing/ Approval Receipt & Entry

Example Business Scenario

• Purchase requests for are made from the office and the field.

• Appropriate internal and external approval and escalation processes are utilized,.

• Notifications of approval requests and escalations are provided on multiple devices, including laptops, tablets, smartphones etc.

Facilities are available to share supporting documentation and content ( photos, videos etc.) ...

Business Services Mobility–Example: Business Intelligence

Example Business Scenario

Information regarding a performance issue is pulled into a view for analysis.

The report is distributed to internal and external stakeholders on a variety devices, including laptops, tablets, smartphones etc.

Reports are printed and archived for later reference...

Archived reports

Records Management (Content Management)

Business Intelligence Reporting

A Transfield contracts manager works with a client to analyse the root cause of performance issues. Distributing a monthly report that monitors progress improvement.

SuccessFactors Decision Drivers

• SAP Strategic Announcement

• Transfield Services Current Landscape

• Aggressively moving to Cloud in the future

•User Friendly Interface

•Meet Business Requirements

• Reduced Implementation Cost

• Rapid Deployment

•Deliver to Quantum Timeline

Where are we

Where we want to be

Self Service and Centers of Excellence

Consolidated Priorities &

linked objectives

Value add solutions that

integrates Talent

User friendly, Technology &

Mobility

Diverse Work Practices

Silo’s with disparate

priorities & process

Focus on day to day, talent data not integrated

Lack of Systems Capability & Technology

Global People Landscape

Lack of clarity of organization & resources globally

g

Increased clarity, simplicity &

responsibility for People

HCM Modules Unpacked

Integration and the flow of data through the business

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Industry Reports (Business Objects)

Data Storage and Analysis (Business Warehouse)

Planning (Bus. Planning & Consolidation)

Future Opportunities (Lead to Contract)

Profit Centre Management (Finance and Operations)

Projects Cost Centres Capex Internal Orders

Non-Capex Internal Orders

Reporting Cube Data Extraction

Cube

Opportunities

Easy Cost Planning

(Costs & Rev)

Cost Centre Planning

Depreciation Planning

Internal Order Planning

Internal Order Planning

(non-capex)

Business Plans & Forecasts

Profit Centre

1f 1e 1d

1c

1b

1a

3

4

5

6

7

8 9

2

1. Planning information setup in system

2. Plan data centralised

3. Project information informs financial planning

4. Business plans evaluated and forecasts reviewed with new plan information

5. Business plans reflected in reporting

6. Plans tracked against actuals (TBC)

7. Profit centre actual information updated

8. Financial data consolidated

9. Industry reports reflect plans and actuals

Reporting Type

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Transactional

Operational

Analytics

Management

Scorecards

Standard

Reporting

Dashboards

Quantum Landscape: BW continues to be the key data integration point for planning and consolidations

(BPC)

Business Objects provides the reporting through XI 4.0 and Disclosure Management

Reporting & Analytics

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Quantum Landscape:

Business Objects XI 4.0 now has the tools to suit ALL BI reporting

One entry point for all tools

Presentation Layer

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