gocardless direct debit guide

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    !"#$%"#& (

    )*+, -. /-#$0, /$1-,2 3

    !"#$%& !$("& ") *+,, (-)$. /!"#$%& !$("& *-01$2&) -#$ (-234&54(-23 6

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    !"# %&'(')*## +) ,('-*+-# ./

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    Foreword

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    P

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    What is Direct Debit?

    0+(#-* 0#1+* +6 ') '&*2:'*#4 ,'=:#)* :#*"24 *"'* '552C6 :#(-"')*6 *2,&55 ,'=:#)* 4+(#-*5=

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    ] >1&3*2&"3+U !"# #)*+(# -255#-*+2) ,(2-#66 -') 1# '&*2:'*#4W

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    Use cases for Direct Debit

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    62:# ,'=:#)*6U A*6 *+:+);6 ')4 6*(2); -&6*2:#( ;&'(')*## :'G# +* 5#666&+*#4

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    ] >%%31+& %1-&3*$#-C"2 "'8# ') 2);2+); (#5'*+2)6"+, C+*" *"#

    :#(-"')*U 0+(#-* 0#1+* '552C6 *"#6# -&6*2:#(6 *2 6+:,5+

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    Getting access to Direct Debit

    !"#(# '(# *"(## 2,*+2)6 %%$-- R1#$21- A3I2#GB$--

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    Direct Access

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    +)F"2&6# -') 1#-2:# a0+(#-* J&1:+**#(6a +)*2 *"# 0+(#-* 0#1+* 6=6*#:U

    02+); 62 #)6&(#6 *"# 52C#6* *(')6'-*+2)

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    Direct Debit bureaus

    0+(#-* 0#1+* 1&(#'&6 "')45# +)*#('-*+2)6 C+*" *"# 1')G6 2) =2&( 1#"'5

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    %23'(45#66 -"'(;#6 Ii ,#( *(')6'-*+2) C+*" ' [. :'@+:&: -"'(;#U

    !"#(# '(# )2 6#*F&,

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    Direct Debit Mandates

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    A) :')= -'6#6W =2&( -&6*2:#( C+55 "'8# ' 6,#-+L+- 6-"#4&5# 2< ,'=:#)*6

    +) :+)4W 6&-" '6 ' L+@#4 6&16-(+,*+2)W C"#) *"#= '&*"2(+6# ' 00A *2 =2&U

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    "#5, ,(2*#-* *"#:

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    '&*"2(+6'*+2) "'(4#( +) ')= 6&16#O)* 4+6,&*#6U J## *"# 0+(#-* 0#1+*

    %&'(')*##

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    I>

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    Taking payments by Direct Debit

    h)-# =2& "'8# ' 0+(#-* 0#1+* A)6*(&-*+2) 6#* &, C+*" =2&( -&6*2:#(W

    =2& -') -255#-* 0+(#-* 0#1+* ,'=:#)*6

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    !"#(# +6 2)# #@-#,*+2) *2 *"# '48')-# )2*+-# (#O&+(#:#)*\ +< =2&(

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    +::#4+'*#5= *"#) '48')-# )2*+-# +6 )2* (#O&+(#4

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    Taking Direct Debit payments through GoCardless

    %23'(45#66 ,(2-#66 0+(#-* 0#1+* ,'=:#)*6 2) =2&( 1#"'5

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    .Q

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    The Direct Debit Guarantee

    !"# 0+(#-* 0#1+* %&'(')*## ,(2*#-*6 -&6*2:#(6

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    R'-" 2< *"# '128# ,(2*#-*+2)6 '(# #)

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    J&-" -2&)*#(-5'+:6 :&6* 1# 6&1:+**#4 *2 =2&( 6,2)62( 1')G C+*"+) IP

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    .P

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    Direct Debit Timings

    M)5+G# -'(4 *(')6'-*+2)6W 0+(#-* 0#1+* +6 )2* ') +)6*')* ,'=:#)*

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    -'6#6 '48')-# )2*+-# :&6* 1# ;+8#) *2 *"# ,'=#( 1#

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    ] 8$F$2& F2C*$+&-W C"#(# ' -&6*2:#( "'6 '5(#'4= 1##) )2*+L+#4 2< *"#

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    ] ;3#5"+, G2C 7 XF#3%$--"+,YT_'8+); (#-#+8#4 *"# :#66';# '*

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    !"# ?'-6 *"(## 4'= -=-5# +6 &6#4

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    +6 6&16#O)*5= (#-#+8#4W *"'* ,'=:#)* C+55 1# '&*2:'*+-'55= (#8#(6#4U

    76 ' (#6&5*W ' ,'=:#)* -'))2* 1# -2)L+(:#4 &)*+5 )2

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    DAY0

    Mandate

    submitted

    DAY1

    Payer'sbank

    receivesmandate

    DAY2

    Mandate

    approved

    DAY2

    DAY3

    Payer'sbank

    receivesrequest

    DAY4

    Merchantcredited

    withpayment

    Paymentfailure

    submitted

    Paymentrequest

    submitted

    DAY7

    DAY6

    (DAY3)

    Merchantreceives

    failurenotification

    Merchantnotified

    offailure

    DAY5

    Paymentto

    merchantreversed

    .N

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    /Q

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    Submitting messagesto the banks

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    PU h)-# 6&--#66

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    Submitting Direct Debit payments

    !"# *(')6'-*+2) -24#6

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    /P

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    Receiving messagesfrom the banks

    A) 0+(#-* 0#1+*W '55 -2::&)+-'*+2)6 C+*" *"# 1')G+); 6=6*#: ;2 *"(2&;"

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    Direct Debit Instruction notifications

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    7M00AJ b7&*2:'*#4 0+(#-* 0#1+* A)6*(&-*+2) J#(8+-#c 2( 70073J

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    AUDDIS messages

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    R((2(6 +) *"# (#6* 2< *"# 00AW 2( *"# C'= =2& 6&1:+**#4 +*U !"#

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    Errors cancelling a DDI:

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    ADDACS messages

    70073J :#66';#6 (#5'*# *2 ':#)4:#)*6 2( -')-#55'*+2)6 2< 00A6 *"'*

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    Payment request notifications

    E2*+L+-'*+2)6 '12&* ,'=:#)* (#O*6 =2&Z8# 6&1:+**#4 '(# (#-#+8#4 '6

    7KM00 b7&*2:'*#4 K#*&() 2< M),'+4 0+(#-* 0#1+*c 2( 00A37 b0+(#-*

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    ARUDD messages

    V2( 6&--#66

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    I3G$ R2%- #$2-3+ S3#$ G$&2"B-

    / E2 '--2&)* bhK C(2);

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    X+6*'G#6 +) ,'=:#)* (#O* 6&1:+66+2)U !"#

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    DDICA messages

    A< 2)# 2< =2&( ,'=:#)*6 +6 -"'(;#4 1'-GW =2&Z55 (#-#+8# ' 00A37 b0+(#-*

    0#1+* A)4#:)+*= 35'+: 748+-#c (#,2(*

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    I3G$ R2%- #$2-3+ S3#$ G$&2"B-

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    4+6 &*#4

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    0+(#-* 0#1+*U

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    PP

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    What is SEPA Direct Debit?

    JRH7 0+(#-* 0#1+* +6 ' ,')FR&(2,#') 0+(#-* 0#1+* 6=6*#:U 3&((#)*5=W +*

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    6-"#:#U V&(*"#( 4#*'+56 '(# '8'+5'15#

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    A)

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    IU I1##$+%C H '55 JRH7 0+(#-* 0#1+* *(')6'-*+2)6 "',,#) +) R&(26

    b#8#) +< *"# (#5#8')* '--2&)*6 '(#)Z* +) R&(26cU 7)= -&((#)-=

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    PD

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    Glossary

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    R2%- !"# -5#'(+); 6=6*#: *"'* '4:+)+6*#(6 *"# 0+(#-* 0#1+*

    6-"#:# F '55 0+(#-* 0#1+* -2::&)+-'*+2)6 ;2 *"(2&;" ?'-6U

    h(+;+)'55= ') '-(2)=:

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    !1$ G2&$ !"# 4'*# ' ,'=:#)* +6 4 *2 1# 4#1+*#4 G*"+"-&"3+ 7 6#(8+-# ,(28+4#4 1= ' ?&(#'& +) C"+-" *"#= 6&1:+*

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    Z+F2"G !"#$%& !$("&- H'=:#)*6 C"+-" -2&54 )2* 1# -255#-*#4