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www.belhospice.org Making every day count for terminally ill cancer patients in Serbia 2015 Godišnji izveštaj Annual Report

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Page 1: Godišnji izveštaj 2015

www.belhospice.orgMaking every day count for terminally ill cancer patients in Serbia

2015Godišnji izveštaj Annual Report

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zbrinutih pacijenata tokom 11 godinapatients cared for in 11 years

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Sadržaj Content

Misija i vizijaMission and visionBELhospice centarAbout BELhospiceRazvoj palijativnog zbrinjavanja u SrbijiDevelopment of palliative care in SerbiaEdukacija profesionalacaEducation of professionalsZnačaj psihosocijalnog aspekta u edukacijiImportance of psycho-social aspect in educationDrugačiji pristup zbrinjavanju pacijenataDifferent approach to patients careNaše uslugeOur servicesBELhospice iz ugla pacijenataBELhospice through patients eyesBELhospice volonteriBELhospice volunteersPodrška zajedniceCommunity involvement

NagradeAwardsPULS volonterPULSE VolunteerProjektiProjectsNovi hospisNew hospiceRevizorski izveštajAuditory reportFandrejzing platforma za online donacijeFundraising platform for online donationsDruštvene mrežeSocial MediaHospices of Hope mrežaHospices of Hope networkHvalaThank you

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VizijaVision

MisijaMission

Mi verujemo da je palijativno zbrinjavanje ljudsko pravo. Naša vizija je da svi onkološki pacijenti u Srbiji, u uznapredovalim fazama bolesti, imaju pristup adekvatnom palijativnom zbrinjavanju kako bi im se umanjila patnja i sačuvalo dostojanstvo.

We believe that palliative care is a human right. Our vision is that all patients in Serbia suffering from cancer in advanced stages receive proper palliative care, at the appropriate time, so that they can live every moment with dignity, alongside their loved ones.

BELhospice pruža sveobuhvatnu podršku i specijalizovane usluge onkološkim pacijentima u odmaklim fazama bolesti i članovima njihovih porodica. BELhospice je posvećen razvoju palijativnog zbrinjavanja na nacionalnom i regionalnom nivou kroz edukaciju profesionalaca i javnosti, savetovanje i saradnju sa nadležnim institucijama na unapređenju legislative.

BELhospice cares for cancer patients in advanced stages of illness, with professionalism and dedication, offering specialised services for them and for their families. We develop palliative care at a national and regional level through education and training programmes, consultancy and our work with relevant institutions to improve legislation.

Mi verujemo da je palijativnozbrinjavanje ljudsko pravoWe believe that palliative care is a human right

Godišnji izveštaj 2015 Annual report

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BELhospice centarAbout BELhospice centre

BELhospice je prva i jedina dobrotvorna organizacija u Srbiji koja potpuno besplatno pruža palijativno zbrinjavanje onkološkim pacijentima u odmaklim fazama bolesti. Multidisciplinarni tim koji čine lekari, medicinske sestre, socijalni radnik, psiholog i koordinator za duhovna pitanja pruža palijativno zbrinjavanje u kućnim uslovima.

U rad centra uključeno je preko 100 obučenih volontera koji pružaju podršku kako u radu sa pacijentima i njihovim porodicama tako i u organizovanju humanitarnih događaja. Pored pomoći pacijentima i njihovim porodicama, centar organizuje i redovne edukacije profesionalaca, javnosti i volontera.

Sve usluge BELhospice centra su potpuno besplatne za pacijente, a celokupan rad centra finansira se zahvaljujući donacijama i organizovanjem dobrotvornih događaja u toku godine.

Godišnji izveštaj 2015 Annual report

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BELhospice is the first and only charity in Serbia providing free of charge palliative care to cancer patients in advanced stages of illness. Multidisciplinary team, consisting of doctors, nurses, a social worker, psychologist and spiritual coordinator, provides palliative care to patients in their homes.

More than 100 trained volunteers are involved in BELhospice activities, providing support in work with patients and their families as well as in organising fundraising events. Beside caring for patients and their families, BELhospice organises education of professionals, public and volunteers.

All BELhospice services provided to patients and their families are free of charge and financed entirely by donations and fundraising projects.

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Razvoj palijativnog zbrinjavanja u SrbijiDevelopment of palliative care in Serbia

Godišnji izveštaj 2015 Annual report

BH sprovodi EU projekat za razvojpalijativnog zbrinjavanja u Srbiji

BH is implementing EU project todevelop palliative care in Serbia

2011

Priznanje za razvojpalijativnog zbrinjavanja

Recognition for developmentof palliative care

2014

Otvaranje prvoghospisa u Srbiji

Opening of the �rsthospice in Serbia

2017

Saradnja sa Ministarstvomzdravlja na izmeni Zakona

o zdravstvenoj za�titiCooperation with the MOH toamend the Health Care Law

2013

Prvi tim za palijativnozbrinjavanje

First palliativecare team

2006

Prvimultidisciplinarni tim

First multidisciplinary team

2012

Pokretanje kampanje za izgradnju hospisa u Srbiji

Start of the Capital Campaign toestablish an inpatient hospice

2015

OsnovanBELhospiceBELhospice

founded

2004

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Edukacija profesionalacaEducation of professionals

Godišnji izveštaj 2015 Annual report

Iako saznanja o palijativnom zbrinjavanju postoje već punih 25 godina u Srbiji, njihova primena još uvek nije u potpunosti sprovedena zbog čega je neophodna edukacija pre svega profesionalaca koji neposredno zbrinjavaju pacijente. Izuzetno je važno da programom edukacije, pored razvoja veština i znanja, bude obuhvaćen i razvoj stavova kod profesionalaca, kako bi se preispitali i iskorenili negativni stavovi prema smrti, umiranju i palijativnom zbrinjavanju uopšte.

BELhospice od samog osnivanja kroz svoju „Školu palijativnog zbrinjavanja” organizuje kurseve i predavanja koji su posvećeni profesionalcima, volonterima i javnosti. Prvi kurs o palijativnom zbrinjavanju u Srbiji održan je 2004. godine.

Svi kursevi i predavanja su uvek multiprofesionalni, namenjeni lekarima, medicinskim sestrama, socijalnim radnicima i psiholozima koji učestvuju u zbrinjavanju onkoloških pacijenata i njihovih porodica. Sva predavanja su akreditovana od strane Zdravstvenog saveta Srbije.

dr Nataša MilićevićOsnivačBELhospice centraBELhospice Founder

Although knowledge of palliative care has been present in Serbia for 25 years, the practice still hasn't been significantly changed. Therefore priority is education, especially of professionals who directly provide care to patients. Besides development of skills and knowledge, it is of great importance to include the development of attitudes and opinions among professionals in order to question and eradicate the negative ones towards death, dying and palliative care in general.

Ever since it has been established, through its „School of palliative care“, BELhospice has been providing courses and lectures dedicated to professionals, volunteers and public. First course in palliative care in Serbia was held in October 2004.

All the courses are multidisciplinary, intended for doctors, nurses, social workers and psychologist who are providing palliative care to patients and their families. All the courses are accredited by the Serbian Health Council.

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Arilje, 2004.

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Značaj psihosocijalnog aspekta u edukacijiImportance of psycho-social aspect in education

Godišnji izveštaj 2015 Annual report

Brojni izazovi sa kojima se suočavaju pacijenti oboleli od teških, uznapredovalih bolesti, koji pokušavaju da se naviknu na nove okolnosti izazvane bolešću i iščekivanjem smrti, prevazilaze znanja i umeća bilo kog profesionalca. Pacijenti i članovi njihovih porodica suočavaju se sa problemima koji su medicinske, ali i praktične, socijalne, psihološke i duhovne prirode. Zbog toga je holistički, multidisciplinarni timski pristup sastavni deo hospis zbrinjavanja.

Svi edukativni kursevi koje BELhospice centar organizuje sadrže i teme kojima su obuhvaćene oblasti socijalne, psihološke i duhovne podrške, kao i značaj pružanja organizovane podrške članovima porodice tokom nege pacijenata, ali i u procesu tugovanja.

Sa druge strane, od izuzetnog je značaja da i malobrojni zdravstveni saradnici u sistemu zdravstvene zaštite (pre svega psiholozi i socijalni radnici) steknu osnovna znanja i veštine iz ove oblasti kako bi se zbrinjavanje onkoloških pacijenata u Srbiji po kvalitetu približilo drugim Evropskim zemljama.

Numerous challanges that patients in advanced stages are facing, while trying to cope with new circumstances caused by illness and proximity of death, surpass knowledge and skills of any professional. Patients and members of their family deal with problems which are of medical, but also practical, psycho-social and spiritual nature. For all those reasons, holistic, multidisciplinary team approach is essential part of hospice care from the very beginning.

All education courses organised by BELhospice include also themes related to psycho-social and spiritual support, as well as the importance of providing organised support to family members while caring for patient but also during the bereavement period.

On the other hand, it is very important even for that small number of health care professionals in the health care system (especially psychologists and social workers), to gain basic knowledge and skills of palliative care in order to make the quality of palliative care in Serbia a bit closer to European standards.

Mijodrag BogićevićRukovodilac službe za palijativno zbrinjavanjeHead of Palliative Care team

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Pre dolaska u BELhospice centar, skoro sedam godina radila sam u bolnici kao medicinska sestra. Pacijenti o kojima sam brinula su bolovali od različitih ali retko kada od neizlečivih bolesti i pošto bi proveli u bolnici određeno vreme, bili bi otpušteni kući. O njihovom daljem oporavku nisam dobijala više informacija jer medicinsko osoblje zaposleno u bolnicama ne učestvuje u radu na terenu.

Pre osam meseci počela sam da radim u BELhospice centru gde su kvalitet i vreme koje BELhospice tim provodi kako sa pacijentom tako i sa članovima njegove porodice uvek na prvom mestu. Moje relativno kratko iskustvo u oblasti palijativnog zbrinjavanja omogućilo mi je da steknem uvid u jedan drugačiji, humaniji aspekt medicine. Kada saslušate pacijenta, kada sagledate sve njegove tegobe i strahove, kada u njegovim očima vidite da ste izvor nade i da je iskreno zahvalan zato što mu pomažete da ostatak svog života proživi na dostojanstven način, shvatite da ste na pravom mestu.

Before coming to BELhospice, I spent almost seven years working as a hospital nurse. Patients I was caring for, suffered from various illnesses but rarely from life threatening diseases. After spending some time in the hospital, they would be discharged and there would be no further information about their recovery because hospital medical staff takes no part in home care.

Eight months ago, I started working in BELhospice, where I quickly adapted to patients care approach which values quality and time, that BELhospice spends not only with patient but with members of his family as well. My relatively short experience in palliative care gave me insight in different, more humane aspect of medicine. When you lend an ear to a patient and comprehend all of his fears and ailments, when you receive patient’s sincere gratitude for helping him to live the rest of his life with dignity and perceive that in his eyes you represent hope, you know that you are in the right place.

Drugačiji pristup zbrinjavanju pacijenataDifferent approach to patients care

Godišnji izveštaj 2015 Annual report

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Dragana PetrovićMedicinska sestra BELhospice centraMedical nurse of BELhospice centre

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Naše uslugeOur services

Sve usluge koje BELhospice pruža u potpunosti su besplatne za pacijente i njihove porodice zbog čega je prikupljanje sredstava za rad organizacije izuzetno značajno. BELhospice je jedna od retkih dobrotvornih organizacija u Srbiji koja se skoro u potpunosti finansira na ovaj način.

All of the services we provide are free of charge to our patients and their families and therefore fundraising remains a key part of our activity. BELhospice is one of the rare charities in the country that is financed almost entirely by fundraising.

Godišnji izveštaj 2015 Annual report

256zbrinutih pacijenata u 2015. godinipatients cared for in 2015

1 613 poseta medicinskih timovavisits by medical teams

593 poseta i intervencija psihosocijalnog timavisits and interventions by psycho-social team

462 poseta i intervencija socijalnog radnikavisits and interventions by social worker

12 poseta i intervencija psihologavisits and interventions by psychologist

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3 916 telefonskih konsultacija medicinskog timaphone consultations by medical teams

119 poseta koordinatora za duhovna pitanja i teologavisits by spiritual coordinator and theologist

4 kreativne radionice za pacijente i radionice za podršku u periodu tugovanjacreative workshops for patients and bereavement support

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BELhospice iz ugla pacijenataBELhospice through patients eyes

Sigurno svaki dan srećete ljude poput nas i one bolesne i one izgubljene pored njih koji ne znaju ni šta ih čeka ni kako da se sa tim izbore. Vaša podrška je uvek dolazila u pravom trenutku, kao onda posle operacije mog supruga kada ste mi pomogli da ga izvučem iz depresije i pomognem mu da se ne povuče sasvim u sebe.

Postojanje ustanove kao što je BELhospice centar predstavlja nadu za sve teške onkološke pacijente, a pre svega za one usamljene, nemoćne i siromašne kojima niko ne može pomoći.

Surely you meet people like us every day, patients and their loved ones who don’t know what is ahead of them and how to deal with it. Your support was always present in crucial moments, when you helped me pull my husband out of depression after his surgery and help him not to shut himself off from the world.

Existence of institution like yours is beacon of hope for all oncology patients, primarily for those lonely, helpless and poor who need the help the most.

Branislava Lahsupruga BELhospice pacijentaspouse of BELhospice patient

Godišnji izveštaj 2015 Annual report

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Kada sam se prvi put obratila BELhospice centru, moja majka se već pet godina borila sa rakom dojke. Imajući iskustvo kliničkog lekara iz bolnice, znala sam sa čime se ona suočava tokom svog lečenja, naslućivala šta nas kao porodicu očekuje i osećala teret jer nisam bila spremna da budem lekar svojoj majci. Okrenuvši se ka sportu kao ventilu i prateći sajtove o trčanju, saznala sam o aktivnostima BELhospice centra i nastavila da pratim njihov rad, znajući da će mojoj porodici biti potrebna pomoć njihovog tima.

Već pri prvoj poseti, bilo mi je lako, kao lekaru, da procenim da je medicinski tim izuzetno stručan u ovoj oblasti ali pre svega najviše mi je značio njihov pristup mojoj majci i našoj celokupnoj porodici. Po prvi put u 5 godina, neko je sa nama porazgovarao o svemu, o onome što se dešava, o onome što će se dešavati i pomogao nam da se sa tim izborimo.

Kako se zdravstveno stanje moje majke pogoršavalo, tako je i kontakt sa ostatkom BELhospice tima postajao intenzivniji te sam imala priliku da upoznam celokupan medicinski tim. U pokušaju da se izborim sa maminom bolešću, odlazila sam na psihoterapiju ali su mi od toga više značila dva razgovora sa socijalnim radnikom BELhospice centra. Stvari koje nisam mogla da izgovorim nikome pre toga, a koje su se ticale kraja, bilo je lako izgovoriti ljudima koji istinski razumeju o čemu govorim, koji tačno znaju šta treba da kažu i šta da pitaju.

Bojana StojanovskaĆerka BELhospice pacijentaDaughter of BELhospice patient

When I contacted BELhospice, my mother had already been fighting breast cancer for 5 years. Having worked as clinical doctor, I knew what she was going through, I was anticipating the hardship that awaited my entire family and felt the burden because I wasn't ready to be my mother's doctor. Having turned to running as a stress reliever, I found out about BELhospice acitivities through running websites and kept following their work knowing that my family would be in need of such help.

During the first visit, it was easy to assess, as a doctor, that medical team has great level of competence but what meant the most was their approach not only to my mother but to our entire family. For the first time in 5 years, someone took the time to talk to us about everything, about what was happening and what would happen in the future and helped us deal with it.

As mother's health worsened, contact with BELhospice intensified and I met the entire medical team as well as social worker. As I tried to deal with mom's illness, I turned to psychotherapy sessions but two talks with BELhospice social worker helped me more. Things I previously wasn't able to talk about, were easy to say to people who truly understood what I was talking about, who knew exactly what to say and what to ask.

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BELhospice volonteriBELhospice volunteers

Đorđe PerišićBELhospice volonterBELhospice volunteer

Za BELhospice sam saznao surfujući internetom, planirao sam da se zadržim svega par meseci, a tu sam već dve godine. Razmišljanje i odnos prema smrti, kao i veličanje življenja i odnos prema životu koje sam video kod pacijenata su mi bile podstrek da i dalje nastavim sa volontiranjem i provođenjem kvalitetnog vremena sa njima zbog čega danas više cenim život.

I found out about BELhospice while surfing online. My plan was to volunteer only for a few months but I stayed for two years. Reflection and attitude toward death, glorifying and appreciating life which I had a chance to see in patients gave me an incentive not only to continue with my volunteering and spending quality time with them but to appreciate more life itself.

Godišnji izveštaj 2015 Annual report

Violeta JovićBELhospice volonterBELhospice volunteer

BELhospice timu priključila sam se 2014. godine, motivisana energijom tadašnjeg Beogradskog maratona. Od tada sam tu, i kao fandrejzer i kao volonter koji je direktno uključen u rad sa pacijentima. Obe uloge su mi omogućile da napredujem u svakom smislu – da steknem slobodu i poverenje u svoje mogućnosti i da se odvažim da misli pretočim u akciju, kreirajući događaje koji će nekome doneti dobro, kao i da uvidim koliko je malo potrebno za šetnju između sreće i tuge i kako svako od nas može učiniti nešto da sreća prevagne, da se jedan osmeh izmami, da se bar jedna lepa misao tog dana izrodi.

I joined BELhospice team of volunteers in 2014, swept by incredible energy of BELhospice team at Belgrade marathon. Ever since, I've been visiting patients as well as taking part in fundraising activities. Both volunteer roles improved me - I gained freedom and confidence regarding my abilities, I dared myself to turn ideas into action by organising events in favor of someone in need. I realized how thin the line is between happiness and sorrow and that each and everyone of us can do something to help happiness prevail, to bring out a smile or bring forth a happy thought.

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40novih volonterakoji su prošli obukunew volunteers trained

U 2015. godiniIn 2015

862volonterskih sativolunteer hours

Za 4 godine preko 800 poseta kod 60 pacijenata i porodicaIn 4 years more than 800 visits to 60 patients and families

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Podrška zajedniceCommunity involvement

Na do sada najuspešnijem BELhospice dobrotvornom balu organizovanom u novembru 2015. godine uz podršku Pozorišta na Terazijama 320 donatora i velikog broja kompanija sakupljeno je 74.000 €. Na događaju je i zvanično pokrenuta kampanja za izgradnju prvog stacionarnog hospisa u Srbiji.

The most successfull BELhospice charity ball organised in November 2015 with support of Terazije Theatre, 320 donors and great number of companies, raised 74,000 €. On this occasion capital campaign for establishing the first inpatient hospice in Serbia was officially launched.

Godišnji izveštaj 2015 Annual report

BELhospice dobrotvorni balBELhospice Charity Ball

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Najveći tim na Beogradskom maratonu od 500 trkača koji je svoje kilometre na maratonu, polumaratonu i trci zadovoljstva posvetio našem centru i sakupio 10.000 €. U okviru ovog događaja pokrenuta je i fandrejzing platforma za online donacije www.fandrejzing.rs, koju su trkači koristili prilikom sakupljanja sredstava.

BELhospice tim na Beogradskom maratonuBELhospice team at the Belgrade marathon

The biggest charity team at the Belgrade Marathon of 500 runners who dedicated their marathon, half-marathon and fun race kilometers to BELhospice and raised 10,000 €. This event was also the opportunity to launch fundraising platform for online donations www.fandrejzing.rs, which was used by runners for their fundraising campaigns.

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Tradicionalno takmičenje u malom fudbalu na kojem je ove godine učestvovalo 11 kompanija sa timovima svojih zaposlenih. Kompanije su ukupno donirale 12.000 € za rad BELhospice centra.

Traditional competition in 5-a-side football where 11 companies sent their employee teams to participate. Companies donated in total 12,000 € for the work of BELhospice.

Humanitarni turnir u malom fudbaluCharity 5-a-side football tournament

Na turniru u kuglanju koji se svake godine organizuje povodom 8. marta, ove godine učestvovalo je 14 kompanija sa timovima svojih koleginica. Kompanije su ukupno donirale 7.500 € za rad BELhospice centra.

Traditional corporate ladies event for the 8th March which BELhospice organised sixth time in a row. The tournament was supported by 14 companies and 7,500 € were raised.

Humanitarni turnir u kuglanjuCharity bowling tournament

Prvi BELhospice humanitarni turnir u tenisu ove godine je okupio 64 tenisera i teniserki rekreativaca, predstavnika kompanija, diplomatskog kora i poznatih ličnosti. Sakupljeno je 2.200 €.

The first BELhospice tennis tournament gathered 64 female and male recreational tennis players, representatives of corporate sector, diplomatic corps and celebrities. 2,200 € were raised at this event.

Humanitarni turnir u tenisuCharity Tennis tournament

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BELhospice je tokom ove godine organizovao 2 humanitarna koncerta, jedan uz podršku Nj.E. Leo D'aes, ambasadora Belgije koji je velikodušno ustupio svoju rezidenciju za mesto održavanja koncerta na kojem su zvanice imale priliku da uživaju u nastupima mladih umetnika iz Guarnerius Centra Lepih Umetnosti. Drugi koncert bio je prilika za sve ljubitelje džeza da uživaju u izuzetnoj energiji Vasil Hadžimanov tria. Na koncertima je ukupno sakupljeno 2.000 €.

In 2015 BELhospice organised 2 charity concerts. One with support of HE Leo D'aes, ambassador of Belgium, who generously offered his residence as a venue for the concert, where audience had the opportunity to enjoy performances of young talented artists from Guarnerius Art Centre. The second concert was dedicated to all jazz lovers and fans of Vasil Hadzimanov Trio. The total amount raised on these two occasions was 2,000 €.

Humanitarni koncertiCharity concerts

Kampanja je započeta 2011. godine sa ciljem sakupljanja sredstava za rad centra kao i podizanja svesti u javnosti o potrebama onkoloških pacijenata i neophodnosti razvoja palijativnog zbrinjavanja. Kutije za donacije postavljene su u lancima apotekama (Pharmacity i Ivančić i sin) i objektima široke potrošnje na teritoriji Beograda (Tempo, Metro Cash&Carry, TC Delta City, Ušće Shopping Center, IDEA i Immo Centar). Tokom ove godine sakupljen je iznos od 10.000 € koji su dovoljan za pokrivanje troškova angažovanja 2 medicinske sestre u periodu od godinu dana. Jedna medicinska sestra u svakom trenutku brine o 30-40 pacijenata.

This campaign was started in 2011 in order to raise funds for functioning of the organisation as well as to raise awareness among general public about cancer patients needs and necessity of further development of palliative care. Collection boxes are placed in pharmacy chains (Pharmacity and Ivancic i sin) and shopping centers in Belgrade area (Tempo, Metro Cash&Carry, TC Delta City, Usce Shopping Center, IDEA and Immo Centar). In 2015 this campaign raised 10,000 € which are sufficiant for covering all the necessary costs of hiring 2 nurses for one year. Every nurse in every moment takes care of 30-40 patients.

Kampanja donatorskih kutijaCollection boxes campaign

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NagradeAwards

Višegodišnja saradnja BELhospice centra sa kompanijom GlaxoSmithKline od 2014. godine proširena je partnerstvom u okviru PULS volonterskog programa tokom kojeg GSK svojim zaposlenima omogućava da na pola godine napuste svoja radna mesta i puno radno vreme tokom šest meseci posvete volontiranju i svojim znanjem i veštinama doprinesu radu BELhospice centra.

Tokom 2015. godine za ovo partnerstvo kompaniji GSK i BELhospice centru uručene su dve prestižne nagrade, Virtus nagrada za dugoročno partnerstvo između kompanije i neprofitnog sektora, kao i nagrada CSR foruma za korporativno volontiranje, zalaganje i ostvareni uticaj u pro bono podršci.

Longterm collaboration between BELhospice and GlaxoSmithKline was expanded in 2014 with partnership in PULSE volunteering program which enables GSK employees to spend six months working full time, to use their skills and knowledge in order to contribute to work of BELhospice.

During 2015 BELhospice and GSK received two prestigious awards for this partnership – Virtus award for longterm partnership between profit and nonprofit sector and the Award of CSR forum for corporate volunteering.

Godišnji izveštaj 2015 Annual report

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Godišnji izveštaj 2015 Annual report

21 22

PULS volonterPULSE Volunteer

Why do you go away? So that you can come back. So that you can see the place you came from with new eyes and extra colors. And the people there see you differently, too. Coming back to where you started is not the same as never leaving.

When I met BELhospice team for the first time I found a professional team of 13 individuals working in medical, psycho-social and fundraising teams for the organisation that has support of more than 100 trained volunteers. The concept of giving dignity in the last days of someone’s life is not only a kind thing but it gives the true feeling of respect for the people that made me completely dedicated to this cause.

On my first visit to a patient I became a witness of the immaculate services of BELhospice team that motivated me to show more zeal towards this organisation and my engagement here. I worked with the fundraising team to support capital campaign for the first inpatient hospice and help in maintaining a sustainable income to continue providing free of charge services to patients and their families.

Zašto odlaziš? Kako bi mogao da se vratiš. Kako bi mesto sa kojeg si otišao mogao da vidiš novim očima i u novim bojama. A i ljudi će tebe gledati drugačije. Vratiti se na mesto odakle si krenuo nije isto kao i nikada ne krenuti sa njega.

Kada sam došao u BELhospice upoznao sam tim od 13 profesionalaca koji rade u medicinskom, psihosocijalnom i fandrejzing timu, u organizaciji koja ima podršku preko 100 obučenih volontera. Koncept pružanja dostojanstva u poslednjim danima nečijeg života nije samo plemenit već stvara osećaj poštovanja prema ljudima zbog kojih sam postao u potpunosti posvećen ovom cilju.

Prilikom moje prve posete pacijentu uverio sam se u besprekoran rad BELhospice tima koji me je motivisao da se sa još više entuzijazma uključim u rad organizacije. Moje vreme ovde iskoristo sam da pomognem fandrejzing timu u kampanji za uspostavljanje prvog stacionarnog hospisa, kao i u radu na održivosti kako bi usluge BELhospice centra i dalje bile besplatne za pacijente i njihove porodice.

Mirza Afsar BaigGlaxoSmithKline, Oman

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ProjektiProjects

Godišnji izveštaj 2015 Annual report

BELhospice centar je u julu 2015. godine dobio institucionalnu podršku u okviru programa ambasade Norveške "Jačanje civilnog društva". BELhospice je sredstva dobijena iz granta u iznosu od 54.600 € usmerio na realizaciju projekta unapređenja usluga palijativnog zbrinjavanja, uključivanja u proces edukacije i zagovaranja.

In July 2015 BELhospice was selected to partake in the Norwegian Embassy program "Strengthening Civil Society". Received funds in the amount of 54,600 € were used for development of palliative care services, engagement in education process and advocacy.

Grant ambasade NorveškeNorwegian Embassy Grant

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Podrška Telenor fondacijeSupport of Telenor Foundation

Donacijom mobilnih uređaja Telenor fondacija je podržala veliku kampanju koju je BELhospice pokrenuo pod sloganom Budi tu!, u cilju podizanja kvaliteta života onkoloških pacijenata u uznapredovalim fazama bolesti i njihovih porodica. Kako bi BELhospice timu bila olakšana komunikacija sa pacijentima, članovima njihovih porodica i svima onima koji su uključeni u njihovo zbrinjavanje, obezbeđeni su besplatni razgovori i internet za sve zaposlene u BELhospice centru.

With donation of smartphones, Telenor Foundation supported BELhospice capital campaign Be There! which aims to improve quality of life of cancer patients in advanced stages of illness and their families. To improve and facilitate communication between BELhospice team, patients, their families and everyone included in their care, Telenor provided free calls and mobile data to all BELhospice employees.

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Novi hospisNew hospice

Tokom 11 godina rada na razvoju palijativnog zbrinjavanja, fokus BELhospice centra bio je usmeren na pružanje besplatnog palijativnog zbrinjavanja onkološkim pacijentima u njihovim domovima.

U godinama koje slede naš rad biće usmeren na izgradnju prvog stacionarnog hospisa koji će, kao centar izvrsnosti, pružati pacijentima najviši nivo usluga palijativnog zbrinjavanja, biće izvor znanja i informacija za lekare, medicinske sestre i ostale stručnjake koji su uključeni u pružanje palijativnog zbrinjavanja.

Širenje koncepta palijativnog zbrinjavanja uticaće na živote ne samo pacijenata u Beogradu već i širom Srbije i celog regiona.

Usluge koje će pružiti novi hospis:

• Stacionarna jedinica

• Kućno zbrinjavanje

• Ambulanta

• Dnevni centar

• Psihosocijalna podrška

• Specifična edukacija

Godišnji izveštaj 2015 Annual report

During 11 years of development of palliative care, entire focus of BELhospice centre was providing free palliative care to cancer patients in adnvanced stages of illness in their homes.

In years to come, our work will concentrate on establishing of the first inpatient hospice which, as a Centre of Excellence, will provide top-notch palliative care, will be a resource centre for doctors, nurses and other professionals from Serbia who are providing palliative care to cancer patients.

Spreading the concept of palliative care will impact not only the lives of patients in Belgrade but also across Serbia and the whole region.

Services that new hospice will provide:

• Inpatient unit

• Home care

• Outpatient clinic

• Day care centre

• Psychosocial support

• Professional education

Ivana TodorovićRukovodilac fandrejzing sektora Head of fundraising team

www.bethere.belhospice.org

#BUDI TU#BE THERE

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Usluge novog hospisaNew hospice services

Broj eta�aNumber of

�oors

Pacijenata zbrinutihgodi�nje

Patients to be caredfor per year

1000

Ku�nih posetagodi�nje

Home carevisits per year

2500

Ambulantnihkonsultacija godi�nje

Outpatient consultationsper year

600

2

1000

600

2

Kvadratnih metaraukupne povr�ine

Square meters total�oor space

Kreveta ustacionarnoj jedinici

Beds in the inpatient unit

12

Prijema godi�njeu stacionarnoj jediniciAdmitions to inpatient

unit per year

500

Poseta godi�njeu dnevnom centruVisits in the daycentre per year

2500

12

500

2500

1200

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Revizorski izveštaj Auditory report

Godišnji izveštaj 2015 Annual report

Revizorska kuća KPMG već četvrtu godinu izdaje nezavisan revizorski izveštaj o finansijskom poslovanju BELhospice centra. Revizorski izveštaj za 2015. detaljno prikazuje prilive i odlive sredstava i sastavljen je u cilju pružanja informacija postojećim i potencijalnim donatorima BELhospice centra i dostupan je na zahtev donatora. BELhospice ima veliku odgovornost i obavezu da svojim donatorima kao i javnosti na transparentan način prikaže detalje finansijskog poslovanja.

For the fourth year in a row, KPMG has issued an Independent Auditor's Report for the BELhospice financial statement. KPMG has audited the statement of cash receipts and disbursements and a summary of significant accounting policies. This report has been prepared to provide information to the donors of BELhospice and is available upon request. BELhospice has responsibility to present to all our donors relevant details about our financials in a transparent way.

Donacije kompanija i pojedinacaCorporate and individual donations 91,712 €

3,671 €Ostale donacije Other donations

96,997 €Humanitarni događajiCharity events

Institucionalni grantoviInstitutional grants 64,345 €

PrihodiIncome

Total 256,725 €

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20,113 €

113,691 €

6,868 €

16,309 €

7,959 €

27 28

Troškovi projekata i organizacije događaja Fundraising events

Usluge pacijentimaPatient Services

Troškovi materijalaMaterial costs

Operativni troškoviRunning costs

TroškoviExpenditures

Ostali troškoviOther costs

Total 164,940 €

Izgradnja hospisaHospice Capital Appeal

332,122 €Kredit za izgradnju hospisaLoan for hospice building

376,355 €Investiciona ulaganjaInvestments

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Fandrejzing platforma za online donacijeFundraising platform for online donations

U okviru akcije BELhospice tim na Beogradskom maratonu 2015, BELhospice je pokrenuo fandrejzing platformu za online donacije www.fandrejzing.rs koja je trkačima, fandrejzerima i donatorima olakšala proces uplate donacija i promociju ličnih fandrejzing kampanja.

U drugoj fazi razvoja platforme planirano je da se usluge platforme ponude i drugim humanitarnim organizacijama.

As a part of the event BELhospice Team at the Belgrade Marathon 2015, BELhospice launched fundraising platform for online fundraising and donations www.fandrejzing.rs which helped runners and fundraisers to promote their campaigns and donors to make their contribution more easily.

In second phase of develpment the platform services will be offered to other charities.

AkcijeEvents

2015.

BELhospice Tim na Beogradskom maratonu 2015BELhospice Team at the Belgrade Marathon 201579 fandrejzera i donatora / 79 fundraisers and donors408.755 RSD sakupljeno / 408,755 RSD raised

Doniraj kućnu posetu / Donate a home visit20 fandrejzera i donatora / 20 fundraisers and donors258.778 RSD sakupljeno / 258,778 RSD raised

Doniraj za hospis / Donate for hospice251.790 RSD sakupljeno / 251,790 RSD raised

Godišnji izveštaj 2015 Annual report

www.fandrejzing.rs

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Društvene mreže Social media

Godišnji izveštaj 2015 Annual report

Jedan od naših glavnih ciljeva jeste da promovišemo filozofiju palijativnog zbrinjavanja i usluge koje BELhospice pruža. Društvene mreže igraju bitnu ulogu u tome.

Koristimo ih kako bismo bili u kontaktu sa ljudima širom sveta i kako bismo ih informisali o našim aktivnostima i uslugama. Naša online zajednica je globalna i aktivna. Prvi korak kako nam možete pomoći - lajkujte i zapratite nas :)

One of our main goals is disseminate the philosophy of palliative care and the awareness of services provided by BELhospice. Social media plays a key role for achieving this.

We use it to connect with people around the world and keep them informed about our activities and services. Our online community is global and engaged. First step how you can help us. Follow us and give us a thumb up!

4 314likes on Facebook

440followers on Twitter

497followers on Instagram

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Godišnji izveštaj 2015 Annual report

Imajući iskustvo sa kampanjama za izgradnju stacionarnih hospisa za odrasle i decu u Bukureštu, svestan sam da su ponekad izazovi sa kojima se suočavamo veoma teški, pa se i projekat za izgradnju prvog stacionarnog hospisa u Srbiji u tom smislu ne razlikuje. Čast mi je što mogu da učestvujem i doprinesem ovom bitnom projektu, kako savetima tako i iskustvom.

Imao sam priliku da osetim pozitivnu energiju i entuzijazam BELhospice tima, video sam stotine ljudi na Beogradskom maratonu kako trče sa osmehom na licu verujući u ovu ideju kao i važne partnere projekta koji su ne samo finansijski već i svojim vremenom i podrškom pomogli da se pokrene izgradnja prvog stacionarnog hospisa u Srbiji.

Dragi donatori, Dear supporters,

Having been through the experience of developing a hospice unit in Bucharest and in the middle of another capital appeal, which is a centre for children south of Bucharest, I know it’s never easy, sometimes the challenges that you are facing can be extremely difficult and the project for the first inpatient unit in Serbia is no different. I am honored that I can be involved and I will try to help as much as I can with my input and using my experience.

I have seen so much enthusiasm and positive energy around the BELhospice team, I have witnessed hundreds of people running the Belgrade marathon with a smile on their faces, believing in this idea and I have seen important stakeholders of the project donating their time and resources to make it happen.

Alex PadureanuZamenik izvršnog direktora Hospices of HopeDeputy CEO Hospices of Hope

Hospices of Hope mreža Hospices of Hope Network

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HvalaThank you

Simon LawsonHE Leo & Monique D'aesHE Philip & Erica PinningtonVioleta Sremčević and Ivica KorenLetizia & Andrea SimoncelliSvjetlana ĆirovićKim AdzichMilan & Beba MatkovićBELhospice volonteriHonorary Patrons Committee

ACB Osiguranje, Actavis, Adecco, Air Serbia, Alma Quattro, Alpha banka, AmCham, Apatinska pivara, Astra Zeneca, Babolat, Ball Packaging, Banca Intesa, Belgijska ambasada, Bel Medic, Ben Akiba, Beogradski maraton, British Int. School, CBRE, CDEI, Coca Cola Hellenic, Colonial Sun, Coloseum Bowling Centre, Credit Agricole banka, Crowne Plaza, Delhaize, Deloitte, Delta fondacija, Delta Holding, Despotika, DSW, DZ Vizim, EFT, Epilion, Ernst&Young, Erste Bank, ESI, Etihad Airways, Executive Group, Fortis, FUSH, Garmin, Generali osiguranje, GlaxoSmithKline, Gowi, Grafix, Greeny, Hemofarm, Hyatt Regency Belgrade, IDEA, Inel, InPharm, Ivancic i sinovi, Jankovic-Popovic-Mitic, JLL, Kanadska ambasada, Karanovic-Nikolic, KPMG, Manpower Group, Medigroup, Metro C&C, Milšped, MK Group, Mona, Mont Projekt, Moravcevic-Vojnovic, Movem Fashion, Muehlbauer, Nelt Co, Nestle, Norveška ambasada, Novartis, Olimpijski komitet Srbije, Opportunity Bank, Pfizer, Pharmacity, PharmaNova, PharmaSwiss, Pozorište na Terazijama, ProCredit banka, Professional, PSTech, Purators, Radulovic automobili, Raiffeisen banka, Rauch, Real Time, Roche, S&T, SADE, SAGA, SAM, Samsung, Sportski centar FSS, Takeda, TeleGroup, Telekom Srbija, Telenor, UniCredit banka, United Group Foundation, VB Leasing, Victoria Group, Vip mobile, Vivid moment, Vojvođanska banka.

Zahvaljujemo se svima koji su velikodušno podržali naše dobrotvorne događaje u 2015. We thank all those who have generously supported our charity events in 2015.

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Centar za palijativno zbrinjavanje i palijativnu medicinu BELhospice

Dalmatinskva 72-74, 11000 Beograd, Srbija T. +381 11 30 38 074 | F. +381 11 33 43 311 [email protected]

KontaktContact details

Hospices of HopeUnited Kingdom

11 High Street, OtfordKent TN14 5PG+44 (0)1959 [email protected]

www.belhospice.org | ball.belhospice.org | bethere.belhospice.org fandrejzing.rs | www.hospicesofhope.co.uk

DonacijeBank Accounts:

RSD 170-230030536-65 UniCredit BankEUR RS35170000023003000509 UniCredit BankGBP RS35170000023003005650 UniCredit BankUSD RS35170000023003002643 UniCredit BankCAD RS35170000023003000606 UniCredit Bank

Donacije za hospisNew hospice dedicated accounts

RSD 355-3200466269-45 Vojvođanska bankaEUR RS35355000320046627624 Vojvođanska bankaUSD RS35355000320046629079 Vojvođanska bankaCAD RS35355000320046629176 Vojvođanska bankaGBP RS35355000320046630534 Vojvođanska banka