KENT HANNAM - IAG AGRI Solutions - Supporting the evolving rural landscape

BOBBY LEHANE - Platform changes – planning and pitfalls, how brokers can adaptBobby Lehane is CEO of CHU and has led a significant transformation and modernisation of the company

in recent years, positioning for continued success in an increasingly digital and competitive world. In 2017

CHU was awarded the prestigious ANZIIF “Underwriting Agency of the Year Award”. Prior to CHU Bobby

spent much of his career in technology and transformation related roles for organisations.

MELODY SMITH - Customer ArchetypesMelody is a passionate customer experience advocate who uses human centred design to understand

what really makes people think and act. Melody supports the QBE team to better understand partner

and customer needs, then translate these into improved products and services. Melody has an MBA from

the University of Auckland, along with qualifications in human centred design practice.

SONIA McDONALD - Just Rock itSonia McDonald is CEO and Founder of LeadershipHQ, one of Australia’s Leading Leadership Consulting

and Coaching companies. Sonia is one of Australia’s leading Leadership Coaches as well as the Author of

Leadership Attitude and Just Rock It! She is one of the Global Keynote Speakers with a business degree in

Human Resources and Psychology, as well as a Diploma in Neuroscience.

TV Personality and Health & Fitness Guru MICHELLE BRIDGES - Make it happen!Best known as Australia’s most influential personal trainer having appeared on nine successful series of

Channel Ten’s ‘The Biggest Loser’, Michelle mixes her tough love message with heartwarming compassion

and has won the hearts and minds of Australian’s of all ages, weights and genders. Michelle is a proud

long standing ambassador for Medibank, and in 2012 launched her clothing and workout equipment

range with BIG W called MB Active. Following the launches amazing success, the range has expanded into

kitchenware and an extensive exercise equipment range, amongst others. 2015 saw Michelle team up with

supermarket giant Woolworths and launch her healthy frozen meal range Delicious Nutritious. Michelle’s

greatest business success is the 12WBT, launched in 2010, the program has helped the Australian public

loose more than 1.6 million kilos.

MARTIN GRUNSTEIN - Digital did not kill the Analog RelationshipMartin Grunstein studied Psychology and Marketing at University of NSW and spent four years in sales

and marketing with Colgate-Palmolive before setting up his own business, SUCCESS COMMUNICATIONS,

in 1985. Since then, Martin has worked with professional sportsmen and in the business environment,

Martin has helped over 500 Australasian companies across over 100 industries improve their profitability.

EOGHAN TREHY - Insuretech – past, present and futureAs National Head of the Insurance Broking Segment for Macquarie Business Banking, Eoghan is passionate

about helping his clients prepare for success in a rapidly changing industry. With 20 years’ experience in

the banking and financial services sector, he draws on Macquarie’s deep industry expertise and strong

relationships to connect insurance brokers with new opportunities.

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Kent Hannam is the manager for Broker Relationships & Agri Development in IAG’s Agri Solutions team,

with a focus on IAG’s Regional & Rural business strategy as well as future-proofing of IAG’s rural product

offering and partnerships across the ever-changing agricultural landscape in Australia.

Kent has been in the insurance industry for close to 30 years.

Keynote Speakers

• What is it?

• What is the impact?

• How can you mitigate?

Troy Filipcevic - Cyber Theft

• What is your personal brand saying about you?

• Working hard is not the only secret to success

• The role of strategic networking

WELCOME TO OUR 26TH ANNUAL CONVENTIONCHANGE, QUALITY, INNOVATE & BUILD is the focus of the 26th Annual CQIB Convention.

Our industry is ever changing and our convention in 2018 is a reflection of this with a move away from our traditional convention structure to a faster-paced format.

The new two day/two night format aims to give delegates maximum educational and networking time as well as being more cost effective for attendees. Our presentation format has also changed with the majority being delivered in short, sharp “TED Talk” style to allow for more keynote speakers and adding more value for attendees.

The CQIB Marketplace has been

expanded and will feature more business partners and focused times each day to ensure the Business Partners are waiting to discuss how they can help you and your clients. These changes would not have been possible without the support of our Business Partners who have come on board for this new focused format.

CQIB looks forward to seeing you at RACV Royal Pines to enable us all to Change, give Quality to our clients, Innovate our offerings and Build on the knowledge gained at the convention.

Andrew Hinz PRESIDENT

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MATER FOUNDATIONWith your support, last year’s convention raised $35,000 for Mater Little Miracles. This support enabled the purchase of two fetal monitors, which provide critical and potentially life-saving support to babies being born early. Thank you to the delegates of the 2017 CQIB Convention for your tremendous generosity. This year, funds raised will again be assisting Mater Little Miracles to help Queensland’s tiniest patients to receive the best possible start to life. We are so grateful to all delegates and members who have made conference pledges over the years, and ask you to continue your wonderful support in 2018 to help ensure that all babies can grow up to be happy and healthy children.

• Entertainment/Event Cancellation Insurance;

• Drone Insurance (commercial use);

•Death & Disgrace for Film, Entertainment, Advertising

and Sports.

Joe LoSurdo - Film and Entertainment

• How to maximise Staff & Team Efficiency

• Technology & Compliance

• Online Insurance Services

Andrew Barbara - Efficiency with Technology

• “Third World” countries now have “First World” prices.

• Top 5 countries where medical costs are very expensive.

• The emergence of Telehealth – combating the ravages of

distance for the isolated expat.

Renato Foenander - Medical Costs around the world

• Latent defects, when is it a claim

• Club Marine, more than just Insurance

• Policy holder member benefits

Matt Young - Pleasurecraft

• Why Equipment Breakdown?

• Now Even Broader Cover

• How We Can Help

Guy Bedford - Engineering

Raelene Seales - Managing your brand for success

Kimberley Busteed’s media career was launched at the tender age of 18 - after taking out the title of Miss Universe Australia in 2007. It wasn’t long until the country born and bred beauty became one of Queensland’s favourite television presenters and segment producers. Off the silver screen – Kimberley worked on many international and Australia wide campaigns. She is currently 1/3 of Nova 106.9’s favourite Saturday morning program Thank God it’s Thaiday.

Master of Ceremonies

• Claims & Changes

• Why & Who

• Sterling’s Hope

Chris Dardaneliotis- Labour Hire Cover

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