Golden  Gate  BPO  Solutions  

Clark,  Philippines  NETCAST  BPO  

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Resource    Perspective  

Relationships      

Golden  Gate  BPO  Company  Overview  Founded  in  2006,  Golden  Gate  BPO  Solutions  provides  multi-­‐channel  contact  center,  customer  engagement  and  business  process  outsourcing  services  on  behalf  of  its  clients.  

We  have  a  passionate  team  and  innovative  approach  that  allows  us  to  deliver  small  and  large  scale  high  touch  outsourcing  solutions,  enhancing  each  stage  of  the  customer  relationship  management  life  cycle  to  acquire,  retain  and  support,  grow  and  optimize  customer  relationships.  

Our  customer  engagement  centers  are  located  in  the  United  States,  Dominican  Republic,  Belize,  and  the  Philippines,  from  which  we  offer  multi-­‐lingual  voice,  email,  web  chat,  social  media,  back-­‐office,  online  help  desk  and  automated  support.  

In  addition,  we  provide  strategic  consulting,  legal,  and  advisory  services  for  many  clients  spanning  business  and  operational  improvement  and  restructuring,  financial  analysis  and  planning,  technology  procurement  and  implementation,  and  sales,  marketing  and  brand  enhancement.  

Golden  Gate  BPO  Solutions  helps  organizations  to  define  and  produce  extraordinary  customer  engagement  strategies  and  business  results.    Our  work  provides  increased  customer  loyalty  and  superior  results  for  our  clients.  

Our  real  value  is  in  who  we  are  not  just  in  what  we  do.    Whether  our  engagement  is  strategic  or  operational,  we  make  things  happen.    We  enable  people  to  bring  out  the  best  in  themselves  in  even  the  most  difficult  situations  and  we  do  what  it  takes  to  get  results.    

The  leadership  team  consists  of  finance  and  legal  specialists,  operational  experts,  and  customer  engagement  strategists.  We  understand  the  strategic  and  operational  challenges  many  clients  face  and  have  the  knowledge  and  breadth  of  experience  to  help  them  succeed.    In  addition  to  our  experience  and  insight,  our  team’s  real  expertise  lies  in  how  we  apply  it  and  what  drives  us  every  single  day  -­‐  our  commitment  to  always  be  a  resource,  understand  your  needs,  provide  transparent  advice  and  take  actions  centered  by  perspective  (based  on  our  own  successes  and  failures)  and  forging  life-­‐long  personal  and  business  relationships.  

 

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NETCAST  BPO  Overview  NETCAST  BPO  believes  the  ultimate  call  center  differentiator  is  a  “proven”  and  “demonstrated”  ability  to  deliver  exceptional  sales  and  service  results  in  both  adherence  to  KPIs  and  call  to  order  conversion  ratios.    Inherent  in  the  delivery  of  exceptional  sales  performance  are  management,  scalability  and  network  communications.    Without  a  critical  focus  on  these  three  areas,  an  outsourcer’s  value  is  diminished.    These  are  the  core  attributes  that  separate  NETCAST  from  its  contemporaries.      The  following  points  of  differentiation  below  highlight  key  operational  attributes  of  NETCAST:  

Experienced  Offshore  Management  team  -­‐  NETCAST  offers  a  fully  staffed  domestic  support  team  in  the  US  coupled  with  a  call  center  management  team  consisting  of  experienced  US  call  center  experts  situated  on-­‐site  in  our  Philippines  location.    NETCAST  has  invested  in  expatriate  and  experienced  management  to  ensure  that  our  operations  are  driven  and  managed  by  knowledgeable  and  hands  on  call  center  operations  executives.        

Industry  leading  scalability  –  NETCAST  fits  Golden  Gate  BPO’s  niche  as  a  company  that  prides  itself  of  on  being  “small  enough  to  care,  yet  large  enough  to  scale”.    This  coupled  with  state  of  the  art  facilities  at  all  times  having  the  immediate  capacity  for  growth  showcases  one  of  the  hallmarks  of  NETCAST’s  mission  and  success.    The  recent  build  of  our  newest  1,000  workstations  state-­‐of-­‐the-­‐art  Philippines  center,  in  August  2014,  showcases  both  our  growth  and  ability  to  invest  in  the  ongoing  needs  of  our  dynamic  and  growing  client  base.  

Strong  infrastructure  and  network  reliability  -­‐  Managed  from  our  California-­‐based  Network  Operations  Center,  our  dedicated  telecommunications  and  network  services  team  provides  a  competitive  carrier-­‐grade  telecommunications  infrastructure  when  compared  to  other  offshore  providers.    Further,  our  100%  IP  infrastructure  affords  our  clients  the  ability  to  flex  up  and  down  resources  as  their  business  dictates  throughout  the  year.  

• Founded  in  2011,  Privately  owned.  

• Global  cutting-­‐edge  provider  of  BPO  Services.    Delivering  call  center  solutions  for  inbound,  outbound,  

email,  chat  and  back  office  services.  

• Domestically,  we  utilize  successful,  driven  bilingual  professionals  for  customer  interface.  

• Offshore  we  utilize  articulate  English  &  Spanish  speaking  college  graduates  for  customer  interface.  

• We  combine  top  talent  with  state  of  the  art  technology  and  telecom  platforms.  

1400  Workstations  Native  English  

Bi-­‐Lingual  Multi-­‐Channel  

 

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Clark  is  a  former  United  States  Air  Force  base  located  in  the  province  of  Pampanga  on  Luzon  Island  in  the  Philippines,  located  3  miles  west  of  Angeles  City,  about  40  miles  northwest  of  Metro  Manila.  Clark  Air  Base  was  an  American  military  facility  from  1903  to  1991.  

After  the  Americans  left  in  the  1990’s,  Clark,  which  was  originally  a  town  of  Angeles,  is  now  called  the  Clark  Special  Economic  Zone  (CSEZ).    It  is  now  a  4,500-­‐hectare  industrial  and  leisure  hub  where  Filipinos  love  to  shop  and  vacation;  enjoy  the  nightlife  and  casino  at  Mimosa  Leisure  Park;  swim  in  Fontana’s  themed-­‐pools;  or  ride  a  horse  in  the  old  American  stables  of  El  Kabayo.  

Farming  and  fishing  are  the  two  main  industries.  Major  products  include  rice,  corn,  sugar  cane,  and  tilapia.  In  addition  to  farming  and  fishing,  the  province  supports  thriving  cottage  industries  that  specialize  in  woodcarving,  furniture  making,  guitars,  and  handicrafts.  Every  Christmas  season,  the  province  of  Pampanga  becomes  the  center  of  a  thriving  industry  centered  on  handcrafted  lighted  lanterns  called  parols  that  display  a  kaleidoscope  of  light  and  color.    

Within  the  Clark  Special  Economic  Zone  are  well-­‐established  hotels  and  resorts.  Popular  tourist  destinations  include  St.  Peter  Shrine  in  Apalit,  Mt.  Arayat  National  Park  in  San  Juan  Bano,  Arayat,  the  Paskuhan  Village  in  the  City  of  San  Fernando,  the  Casino  Filipino  in  Angeles  City  and,  for  nature  and  wildlife,  "Paradise  Ranch  and  Zoocobia  Fun  Zoo"  in  Clark.  

Telephone  services  are  provided  by  the  Philippine  Long  Distance  Telephone  Company  (PLDT),  Digitel,  Datelcom,  the  Evangelista  Telephone  Company,  and  the  Pampanga  Telecom  Company  in  the  town  of  Macabebe.  The  province  has  24  public  telegraph  offices  distributed  among  its  towns  while  the  facilities  of  PT&T  and  RCPI  were  set  up  to  serve  the  business  centers  in  Angeles  City,  San  Fernando  City  and  Guagua.  

 

Country  and  City  Overview  

Copyright  2015  Golden  Gate  BPO  Solutions,  LLC  

 

 

   

Golden  Gate  BPO  Solutions,  LLC  Corporate  Office  The  Bell  Tower  at  Weston  Town  Center  1792  Bell  Tower  Lane  Weston,  FL  33326  888-­‐501-­‐8368  

www.GoldenGateBPO.com