gonzalo i. figueroa - cng studios...resume gonzalo figueroa - uiux 102219 created date 10/22/2019...
TRANSCRIPT
Gonzalo I. Figueroa UX/UI Creator
TracFone Wireless Inc.- Review over 4,000 initiatives annually to prioritize and allocate resources for all
customer-facing initiatives & emergencies. Manage 3 teams, UX/BA designers, UI/UX designers & QA testers. (8) Local and (10) offshore.
- Lead for innovative initiatives across digital channels.- Continuously evaluate current channels and create requests to improve
customer experience using: data, UI/UX experience, usability sessions and customer feedback. Responsible for simplification of activation process in Straight Talk Wireless and Page Plus. Lead redesign for checkout, transaction summary, refill, my account and auto-refill processes for 10 brands.
- Analyze, review and approve UI/UX wireframes, user interfaces, content and accessibility requirements considering customer experience from beginning to end. Including web, mobile, app, agent support systems, dealers & third parties, chatbot, SMS systems, IVR and E-commerce for all 10 brands.
- Provide analysis, reports, and statuses of all initiatives managed by the team.- Coordinate with PMO, DEV, SQA, Retention, Marketing, and Operations to
achieve designs (UI/UX & backend requirements) set in aggressive timelines.- Build a high-performance cross-functional team. Interviewing, hiring, planning,
training, mentoring, rewarding and performance evaluation for direct reports.
SENIOR MANAGER, UX/UI DESIGN - DIGITAL 10/2010 - PRESENT
- Responsible for 67 initiatives, including design UI/UX and transactional flows for: new brand acquired (Simple Mobile - web/mobile/agent support/IVR/Dealer portal), Value Added Services (Easy Exchange for all brands) and migration from 10+ year old legacy system to a new agent support system (TAS: TracFone Agent Support - Oracle ADF CRM).
- Mentored and trained new engineers, UX/UI designers and business analysts.- Designed test cases and provided UAT (User Acceptance Test) for multiple
initiatives.
SENIOR UX/UI DESIGNER, UX DESIGN & IMPROVEMENTS
- Responsible for 35 initiatives, including design UI/UX and transactional flows created in-house or through a third party. Mobile & Desktop versions.
- Analyzed, reviewed and maintained operational documentation and flowcharts for all processes.
ENGINEER/CONSULTANT, UX DESIGN & IMPROVEMENTS
CNG Studios LLC.
- Created and published 50 unique games and 50 ports in 6 months with a virtual team of 5 people. Platforms included: Windows 8 and Windows 8 Phone. Over 500,000 downloads.
- Designed graphics, game flow, UI/UX from concept to implementation.- Tested and managed multiplatform releases: Xbox Live Indie Games, Windows
8, Windows Phone, HTML 5 and iPhone.
GAME DESIGNER & DIRECTOR 3/2010 - PRESENT
B & N Electrical Corp. D.B.A. Genesis- Planned and developed business projects and contracts.- Web design and implementation.- Profitability and operations analysis, budgeting, forecasting, and efficiency.- Managed Human Resources: created the employee handbook, interviewed
applicants, held orientation, maintained legal compliance with state and local policies, processed payroll.
BUSINESS ANALYST 10/2007 - 9/2009
Workgonzalofigueroa
12+ years of UI/UX experience. 9 years of leading teams. Creative, problem solver, innovator. Analytical, team player. Decisive decision maker.
Thrives in fast-paced environments.
[email protected] - (786) 247-9224 - Miami, FL, USA
English (fluent)
Spanish (native)
Florida International University GPA: 3.92/4.0M.S. IN ENGINEERING MANAGEMENT
Miami International University of Arts & Design Not graduated - GPA: 3.8/4.0B.A. COMPUTER ANIMATION
Universidad de Chile (University of Chile) Graduated with HonorsB.S. INDUSTRIAL ENGINEER, MINOR IN I.T.
Education
Axure RP, Visio, Invision
Photoshop, XD, Figma
Illustrator
After Effects
Atlassian Jira
Microsoft Office Suite
Accessibility Design
Oracle SQL
Gamification
UX Design
Mobile Optimization
User research
Wireframes & Flows
Accessibility Boot Camp, Deque Systems
Inclusion and Diversity, Stacy Ennis
Bazaar Voice Training
Lead Now: Leadership, Focus 3
SEO Practices, TracFone University
Adobe After Effects, Jaibana Studios
Essentials for Mobile, UX Design Edge
UX Personas, UX/UI, UX Design Edge
Agile UX, UX Strategy, UX Design Edge
Design Thinking, Justin Ferrell (D. School)
DISC Training, Leadership, TracFone University
SQL - Advanced Query Certified, PPG
Focus On Excellence I, TracFone University
Focus On Management, TracFone University
Glassbox, Google Analytics, TracFone University
Six Sigma Green Belt, I.I.S.E.
2013
2012
2004
“Innovative experiences”