good communicators and confidence builders
DESCRIPTION
TRANSCRIPT
LOGO
HOW TO MASTER GOOD COMMUNICATION SKILLS
AND CONFIDENCE
By: Usman O. Olayinka
CONTENTS
Objectives and purposes of Effective Communication Skills.
What is Communication? It’s Essences Common Ways of Communicating Effectively Types of Communication Barriers to Effective Communication Skills Related Skills to Effective Communication Skills. Listening, Presentation and Refusal Skills Self-Confidence and Effective Communication Skills How to improve your communication skills. 16 Laws of Effective Communication Skills. Conclusion Motto Thank u 4 listening!
OBJECTIVES
Recognize the importance of effective communication skills.
To confidently speak in variety of situations. To learn the cautions in mastering good
communication skills. To know that communication is an important tool for
enhancing love between friends and family. Practice active listening.Write confidently in a variety of formats. To actualize the confidence in public speaking. Tips to improve verbal and non verbal communication.
WHAT IS COMMUNICATION?
COMMUNICATION IS A PROCESS OF SENDING, RECEIVING AND UNDERSTANDING MESSAGES.
IT INVOLVES THE EXCHANGE OF IDEAS, INTERESTS, UNDERTANDING AND THE ABILITY TO SPEAK FLUENTLY AND CLEARLY.
ITS ESSENCES : PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING
PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS.
COMMON WAYS OF COMMUNICATING?
WRITTEN WORDS
SPOKEN WORDS
BODY LANGUAGE
VISUAL
IMAGES
TYPES OF COMMUNICATION
VERBAL COMMUNICATION:The information is sent to the receiver
from sender through a talk. For example: talking drum, talking head, talking about feelings etc….
NON-VERBAL COMMUNICATION:The information is sends and received
through pictures, facial expressions and actions. For example: Spatial relations, body language, hand gestures etc….
BARRIERS TO EFFECTIVE COMMUNICATION SKILLS
Environmental Noise Difference in language & cultural
background Physical Disability Finishing others sentence Preparing your response before the
opponent finish speaking. Poor listening skills Use of technical terms Filtering Poor Environmental Odour / Poor
Personal Hygiene
RELATED SKILLS TO EFFECTIVE COMMUNICATION SKILLS
Presentation Skill (Public Speaking)
Refusal Skills Listening Skills
LISTENING, PRESENTATION AND REFUSAL SKILLS TIPS
Tips 4 effective Listening Skills:Face the speaker: Sit up right Maintain Proper eye contact with the speakerAvoid all external distractionKeep your mind open
Tips 4 effective Presentation Skills (Public Speaking):
Develop a strong desire for the professionGet understanding Act confidentlyPractice hard
Tips 4 Effective Refusal Skills:Be ClearUse the word “I”Be AssertiveStand backLeave the situation with total NO
VALUES OF LISTENING SKILLS
Good listening reflects courtesy and good manners.Listening carefully to the instructions of superiors improve competence and performance. The result of poor listening skill could be disastrous in business, employment and social relations.Good listening can eliminate a numerous number of poor thought.Good listening skill can improve social relations and conversation.Listening is a positive activity rather than a passive or negative activity.Listening to others is an elegant art.
BUILDING YOUR SELF-CONFIDENCE
Take action. Get things done Face your Fear Understand the way things happen Acknowledge your Uniqueness Note that failure won't kill you
- Things to reframe failure:You learn experiencesYou become strongerYour chances to success increases
Get a Mentor Get closely related to people that have confidence Take good care of yourself Practice hard Be Seated
ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS
Always think ahead about what you are going to say. Use simple words and phrases that are understood by
every body. Increase your knowledge on all subjects you are
required to speak. Speak clearly and audibly. In case of an interruption, always do a little recap of
what has been already said. Always pay undivided attention to the speaker while
listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp
other’s point of view. Repeat what the speaker has said to check whether you
have understood accurately.
HOW TO IMPROVE YOUR COMMUNICATION SKILLS
IMPROVE LANGUAGE.IMPROVE PRONUNCIATION OF WORDS.WORK ON VOICE MODULATION.WORK ON BODY LANGUAGE.READ MORELISTEN MOREAVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.INTERACT WITH QUALITATIVE PEOPLE.IMPROVE ON YOU TOPIC OF DISCUSSION,PRACTICE MEDITATION & GOOD THOUGHTS.THINK AND SPEAK.DO NOT SPEAK TOO FAST.USE SIMPLE VOCABULARY.DO NOT SPEAK ONLY TO IMPRESS SOMEONE.LOOK PRESENTABLE AND CONFIDENT.USE POSITIVE COMMENTSMAKE A PROPER EYE CONTACTSMILE GENUINELY AT THE RIGHT TIMEDRESS WELL
16 PERFECT LAWS OF EFFECTIVE COMMUNICATION SKILLS
Equalize participation in communicationIntroduce yourself with simple genuine smile and handshakeWarm up new conversations with small talkBe Consistent with the proper use of the opponent’s nameUse courtesy wordsSmile genuinelyNod your head occasionallyEye ContactTake a seat while the opponent is sittingUse a polite closing comment or gesture.Slightly lean forward and face the speaker. Cross your leg towards the speaker and not away from the speakerBe perfect in listening skillsShow empathy to someone who talks about sad experienceFocus your talk on good (positive) aspectsMake people feel good
IMPROVING YOUR BODY LANGUAGE
Keep appropriate distanceTouch only when appropriateTake care of your appearanceCross your leg rightlyBe aware - people may give false cues Maintain eye contactSmile genuinelyMake proper use of your hand gestures
………Success for you.
Effective Communication Skill is very essential in the world of today, so
communicate well and get paid for it.
Cheers!
Conclusion
The quality of your life is the quality of your communication. Self-expression must pass into communication for its
fulfillment A single conversation with a wise man is better than ten
years of study. When other means of communication fails try word. Self-confidence is absolutely essential to achieving
success in any endeavour. You acquire it by doing, learning, accomplishing and persisting. You are unique and therefore you must always make
unique contribution. Being Silence is Silver, Speech is Silver.
MOTTO:
BE BRIEF,
BE SINCERE,
BE SEATED!
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