good mobility forum 12oct2011

Office of Science and Technology

Supporting the Mobile

Federal Workforce

Rick Holgate

Assistant Director for Science & Technology / CIO

Good Technology Public Sector Mobility Summit

October 12, 2011


Factors Driving Mobility at ATF & USMS

(& for the Next-Generation Federal Worker)

• Law enforcement and regulatory missions

– Most work happens away from the office

– Productivity enhancement

• Emergent situations

– Special operations, major events, ESF 13, COOP/DR, …

• Increasing demand for real-time information

– “Knowing what we know”

• Telework / real estate costs

• Predominantly controlled unclassified information

12 October 2011 innovative applications of science and technology 2


ATF Organizational Snapshot (round numbers)

2,560

806

1,738

2,400

-

2,000

4,000

6,000

8,000

10,000

12,000 Contractors /Task ForceOfficers / Others

OtherProfessionalStaff

IndustryOperationsInvestigators

Special Agents

6,500

1,200

4,000

750 200

-

2,000

4,000

6,000

8,000

10,000

12,000iOS

Cell phones

BlackBerries

CellularBroadband

Laptops(w/secureWiFi)


Personnel Mobile Data Devices

How do we simplify this and make it more cost-effective?


Challenges


Rapidly changing and escalating expectations of users for availability, usability, and functionality in mobile environments

Need for new techniques and technologies to secure and manage such devices

Evolving workforces and work styles

Need to incorporate increasing mobility into a cost-effective portfolio of user equipment

Potential impacts of combined personal and business usage of such devices


Core Issues to be Solved



Security and Functionality:

Risk vs. Reward


Access to (enterprise, device) functionality

Scope and

complexity

of security


Competing Models

• Convenient, flexible, “BYO”

• “Simple” security, policies

• Limited enterprise functionality

• Enterprise-managed device

• More complex security, policies

• Rich enterprise functionality, constrained personal use


Enterprise apps/data

Personal use

Enterprise apps/data/device

Personal use


Exposing Enterprise Functionality

to Mobile Users


Mobile

Users

Legacy

Thick-Client

Apps

Enterprise

Services

Enterprise

Web Apps

Virtualization

“Light” Custom Mobile Apps

Expose through Commercial Apps (BI, content management, VoIP, …)

Rebuild/Re-skin for Mobile Devices

“Light” Custom Mobile Apps


Application Deployment Strategies


Enterprise Data:

Business Intelligence

Document Authoring,

Collaboration using

Enterprise Content:

• WebDAV

• Enterprise Content

Management System

• IDEA/MyFX (?)

Enterprise Apps:

• NFOCIS (ATF case

management)

• JDIS (USMS)

• MS Office

• Content repository Sandboxed Access to

Enterprise Productivity

(Exchange, etc.),

Internal Web Apps

(ATFWeb, HRConnect)

Training and Reference

Materials

(internal content

management)

VoIP/Phone Integration

VPN for Enterprise

Access

Soft Token for Two-

Factor Authentication


Application Deployment Strategies


External Web Apps:

• WebTA

• learnATF/learnDOJ

• eTrace

Personal accounts (?)

Gmail, Yahoo, Hotmail

Video surveillance and

evidence management

(Provided as a cloud-

based service)

Dictation for

integration with

productivity apps

Personal applications

(?)

Collaboration


Mobility is Disruptive

• Consumer technology outpacing enterprise comfort

• Traditional models and mentality cannot hold

• Mobility is the next generation of IT infrastructure delivery – Not a passing fad or a separate “project”

• Many grass roots efforts across the federal space – Risk of divergent approaches

– Value of the collective federal enterprise


good mobility forum 12oct2011

Documents